Centercode

Centercode

Client satisfaction solution

4.6/5 (23 avis)

Centercode - Présentation

Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers, and employees. The platform lets users measure product success through net promoter scores, KPI metrics, and more.

Centercode's key features include website management, content moderation, ideation/crowdsourcing, a question library, rater tracking, a self-service portal, external reviewer support, aggregate reports, customizable questions, and project planning/scheduling. Users can detect and resolve bugs, as well as prioritize tasks across various stages of product development.

AI-based technology evaluates features and item characteristics automatically. Centercode’s dashboard gives users quick and central access to all organizational data. Users can utilize the feedback scoring module to manage and prioritize client reviews, allowing users to develop products based on this data.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Europe, Allemagne, États-Unis

Langues

tchèque, danois, néerlandais, anglais, finnois et 8 autres, français, allemand, hébreu, hongrois, irlandais, norvégien, polonais, suédois

Centercode - Avis

Note globale
4.6/5
100% d'avis positifs
13
Excellent
10
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Simeon D.
Traduire avec Google Translate

Centercode increased my value to the organization

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/09/2019
Provenance de l'avis : Capterra

Centercode has increased the value my department brings to the organization:
-Resolving user experience issues
-Resolving technical issues with planned maintenance updates, reducing customer impact
-Help manage large enterprise testing programs with up to 5K employee testers
-Experiment with new products and services to identify marketing and improvement opportunities
-Employees reported over 1K unique issues over the past 6 Months
-Easy to establish bi-directional communications with testers
-Easy to automate communications and messaging to keep testers engaged and informed

Avantages

Centercode makes it very easy to establish two-way communication, post notices and follow-ups, with participants. Speed is essential to triage critical impacting issues. Centercode makes it easy to manage the feedback loop and track individual communications in a central repository. The use of automated messaging increases participant engagement. Automate messaging helps to reduce PM communication workload to notify participants/internal members of critical fix/updates on reported issues and to communicate important information.

Inconvénients

I dislike lease the user data import form. The more complex our projects become, the greater the need to append different types of data to participant project profile for faster triage. The import process is cumbersome, and does not work well with large amounts of data. It does not provide sufficient error messaging to alert user of specific issues with imported data.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Chris M.
Traduire avec Google Translate

My #1 Software Product

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2019
Provenance de l'avis : Capterra

We've used Centercode for over 10 years now for pre-release validation of the majority of our software products; it enables us to quickly identify design/implementation/quality issues & ensure that they are addressed prior to release. We always release with confidence. More importantly it has been a vital mechanism for us to establish some extremely critical business relationships with our customers. Without Centercode our ability to engage with our customers would be severely limited. I consider it to be mission critical for us.

Our relationship with Centercode has been mutually beneficial; we enjoy a very close relationship & this results in our enhancement & support requests being resolved in a very timely manner. The whole ethos of this company & their resulting products & services cannot be understated; this starts with the CEO & runs throughout the company. A real pleasure to partner with them.

Avantages

Centercode is infinitely configurable especially with the most recent integration capabilities. It's always the first software product I go to when challenged with a new way to engage with our customers. Invariably when others can't find the answers/info they need from "their" systems I can use the Centercode capabilities to achieve the desired results.

Inconvénients

Quite a steep learning curve for new users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ryan S.
Traduire avec Google Translate

Great product, great people, great company!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/10/2019
Provenance de l'avis : Capterra

Cetnercode's platform has allowed us to become more efficient and consistent in how we evaluate our products prior to market launch. They have provided top notch support and are always happy to have a conversation or extend their knowledge to their user base on best practices or alternate ways of accomplishing a goal

Great product, great people, great company.

Avantages

The platform offered by Centercode is extremely adaptable to various business needs related to product validation. They take a lot of guess work out of the tests we run by providing general templates and industry knowledge. The platform itself allows for customization and has supported all of our needs over the years

Their support team is top notch and the rest of their employees are excellent to interact with. Truly a top notch product and company

Inconvénients

It is so powerful that sometimes a user can get lost or not understand the repercussions of an action they take. I suppose this is a good problem but can take a while to on-board a new employee and get them up to speed on the intricacies and capabilities of the platform

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Holger R.
Traduire avec Google Translate

Our main working platform, overall quite satisfied

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02/10/2019
Provenance de l'avis : Capterra

As already mentioned above, the platform delivers us everything, we usually need. And they are going on enhancing it with new features and improvements quite often. Because of the wide selection of features and functionalities, it was not that easy to use at the beginning, but we got a good training then. If there is something wrong (a bug or if I do not understand something), the Centercode team is very quick, professional and nice.

Avantages

Mighty tool: User management, communication, surveys, feedback management, release distribution, providing activation keys etc. We usually can do everything for our tests in the Centercode platform. The support is very fast and the people working there are professional and nice. Also, customizable. We were able to whitelable it quite good (custom CSS, custom string sets, banners, colors, ...).

Inconvénients

Sometimes, we struggle with bugs. But those are mostly fixed very fast and the support provides good workarounds.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Dean N.
Traduire avec Google Translate

Best all-in-one solution for Beta but poor UX (especially mobile) and lacks many basic features

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/09/2019
Provenance de l'avis : Capterra

Overall we enjoy CC and the community loves it, but we believe that a better mobile experience along with easier rich text boxes and faster load would increase our volume by at least 20% (just a wild assumption but we hear this feedback a lot from users we meet f2f).

I think that it's essential that users get the option to really custom their homepage (like a Wix/Google Site experience) and that the opportunities menus are clearer. After 2 years of using CC I have no idea how to use it properly as everything is slow and complex. It has to be thoroughly looked into from the user perspective. Yes, there are useful help articles, but the UI itself has to be clearer. We spend hours just trying thing out before we really understand what changes we made.

Avantages

I like the fact that it has everything in one place. You can scroll from a forum to a bug all in one place

Inconvénients

The fact that it has very limited design that you cannot customize as much as you need. The mobile UX is just not good enough.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

Centercode - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Centercode for pricing details.

Centercode - Fonctionnalités

  • Modèles personnalisables
  • Rapports et statistiques
  • Rapports personnalisables
  • Tableau de bord d'activités

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Stratégie de marque personnalisable
  • Suivi des activités

Plus d'informations sur Centercode

Centercode - Principales fonctionnalités

  • Action Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Question Library
  • Self Service Portal
  • Survey Management
  • Task Management
  • Website Management

Centercode - FAQ

Voici quelques-unes des questions fréquentes sur Centercode.

Q. Quels sont les types de licence disponibles pour Centercode ?

Types de licences disponibles pour Centercode :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Contact Centercode for pricing details.

Q. Quelles sont les principales fonctionnalités du logiciel Centercode ?

Fonctionnalités du logiciel Centercode :

  • Action Management
  • Client Portal
  • Collaboration Tools
  • Complaint Monitoring
  • Content Management
  • Customer Segmentation
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Email Marketing
  • Feedback Collection
  • Feedback Management
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Question Library
  • Self Service Portal
  • Survey Management
  • Task Management
  • Website Management

Q. Qui utilise Centercode ?

Utilisateurs habituels du logiciel Centercode :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Centercode est-il disponible ?

Langues dans lesquelles Centercode est disponible :

tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, irlandais, norvégien, polonais, suédois

Q. Quels sont les types de licence disponibles pour Centercode ?

Types de licences disponibles pour Centercode:

Abonnement

Q. Centercode prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Centercode.

Q. Avec quelles applications Centercode peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Centercode.

Q. Quelles sont les ressources d'aide disponibles pour Centercode ?

Ressources d'aide disponibles pour Centercode :

Base de connaissances, Support en ligne, Support téléphonique