Cro Software Solutions

Cro Software Solutions

Cloud-based dispatch & industrial asset management solution

4.3/5 (32 avis)

Cro Software Solutions - Présentation

Description du logiciel Cro Software Solutions

CRO Software is a cloud-based transportation dispatch solution which enables small to large enterprises to manage routing, invoicing, recycling, logistics, asset tracking and industrial waste. The solution provides centralized access to customers, drivers, dispatchers and management via an interactive dashboard.

CRO Software offers a range of features such as billing and invoicing, emergency dispatch, mileage tracking, computer-aided dispatch, order management, a customer/client database, GPS-based vehicle tracking, and routing and scheduling. The platform includes apps for drivers with shift logs, real-time updates, a chat system, and alerts. Automatic routing functionality allows users to create virtual routes via multiple route zones.

CRO Software facilitates automatic billing which lets users manage prices for asset types, products and custom services. The invoice processing feature enables users to create, edit, save, and send invoices. CRO Software also integrates with various third-party applications such as QuickBooks and Geotab.

Cro Software Solutions - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Contact CRO Software for pricing information.


Cro Software Solutions - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Cro Software Solutions : CRO Software customer information screenshot
Capture d'écran pour Cro Software Solutions : CRO Software customer information screenshot Capture d'écran pour Cro Software Solutions : CRO Software routing screenshot Capture d'écran pour Cro Software Solutions : CRO Software scheduling screenshot Capture d'écran pour Cro Software Solutions : CRO Software transactions page screenshot Capture d'écran pour Cro Software Solutions : CRO Software virtual routing screenshot

Cro Software Solutions - Avis

Cro Software Solutions - Avis

Note globale
4.3
/
5 32 avis
Excellent
15

Très bien
13

Moyen
4

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.5
Fonctionnalités
4.3
Simplicité d'utilisation
4.5
Support client
4.7
88% des utilisateurs recommandent cette application
Emanuel T.

Very happy using CRO as a waste hauler!

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!


Traduire avec Google Translate
Diane B.

It's a Journey

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.


Traduire avec Google Translate
Terry M.

Makes asset tracking easy

We were tracking our assets (all 850) using excel spreadsheets. Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track. CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves.
Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins.
We were scrambling before CRO and literally searching for something for almost 2 years.
Not perfect (but nothing is) but CRO checks a lot of the boxes we need.


Traduire avec Google Translate
Utilisateur vérifié

Classic Overpromise and Underdeliver scenario.

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.


Traduire avec Google Translate
Phil V.

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.


Traduire avec Google Translate
Emanuel T.
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Very happy using CRO as a waste hauler!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/03/2019
Provenance de l'avis : Capterra

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Avantages

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Inconvénients

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Traduire avec Google Translate

Réponse de Cro Software Solutions

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Diane B.
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

It's a Journey

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/08/2018
Provenance de l'avis : Capterra

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Avantages

One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.
Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.
The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Inconvénients

The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.

The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.

The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.

The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Traduire avec Google Translate

Réponse de Cro Software Solutions

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Terry M.
Secteur d'activité: Exploitation minière et métaux
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Makes asset tracking easy

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/03/2019
Provenance de l'avis : Capterra

We were tracking our assets (all 850) using excel spreadsheets. Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track. CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves.
Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins.
We were scrambling before CRO and literally searching for something for almost 2 years.
Not perfect (but nothing is) but CRO checks a lot of the boxes we need.

Avantages

Very easy to use and navigate and icons make it basically self explanatory. Love that I can now track my assets by location, bin number, type, address etc.

Not foolproof as input errors still occur and must be corrected before assets can be re-deployed, but if drivers are "careful" problems are minimal.

Inconvénients

Because it is cloud based, software is designed for all users which means there are updates and functions that do not apply to us. That being said, CRO is very accomodating and responsive to requests and needs of its individual users and always does their best to implement.

Traduire avec Google Translate

Réponse de Cro Software Solutions

Thank you very much for the nice review, keep an eye out for the Scrap It integration coming soon as well. Thanks again,

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Classic Overpromise and Underdeliver scenario.

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 05/03/2019
Provenance de l'avis : Capterra

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.

Avantages

Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.

Inconvénients

The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant.
Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.

Traduire avec Google Translate

Réponse de Cro Software Solutions

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Phil V.
Traduire avec Google Translate

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 27/03/2018
Provenance de l'avis : Capterra

Avantages

Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.

Inconvénients

I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.

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Réponse de Cro Software Solutions

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Recommandation utilisateur
8.6/10
Basé sur 32 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Cro Software Solutions - Prix

Cro Software Solutions - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

Contact CRO Software for pricing information.

Contact CRO Software for pricing information.

Rapport qualité-prix
4.5/5
Basé sur 32 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Cro Software Solutions - Fonctionnalités

Cro Software Solutions - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.3/5
Basé sur 32 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Cro Software Solutions

Plus d'informations sur Cro Software Solutions

Cro Software Solutions - Principales fonctionnalités

  • Accounting Management
  • Activity Tracking
  • Appointment Management
  • Barcode Support
  • Billing & Invoicing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Document Imaging
  • Electronic Data Interchange
  • Equipment Tracking
  • Expense Tracking
  • GPS Integration
  • Inventory Management
  • Inventory Tracking
  • Job Tracking
  • Location Tracking
  • Order Management
  • Performance Metrics
  • Profit / Loss Statement
  • Purchase Order Management
  • Routing
  • Safety Management
  • Territory Management
  • Work Order Management

Cro Software Solutions - FAQ

Cro Software Solutions - FAQ

Voici quelques-unes des questions fréquentes sur Cro Software Solutions.

Q. Quels sont les types de licence disponibles pour Cro Software Solutions ?

Types de licences disponibles pour Cro Software Solutions :

Type de licence: Abonnement

Essai gratuit: Non disponible

Contact CRO Software for pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel Cro Software Solutions ?

Fonctionnalités du logiciel Cro Software Solutions :

  • Accounting Management
  • Activity Tracking
  • Appointment Management
  • Barcode Support
  • Billing & Invoicing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Document Imaging
  • Electronic Data Interchange
  • Equipment Tracking
  • Expense Tracking
  • GPS Integration
  • Inventory Management
  • Inventory Tracking
  • Job Tracking
  • Location Tracking
  • Order Management
  • Performance Metrics
  • Profit / Loss Statement
  • Purchase Order Management
  • Routing
  • Safety Management
  • Territory Management
  • Work Order Management

Q. Qui utilise Cro Software Solutions ?

Utilisateurs habituels du logiciel Cro Software Solutions :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Cro Software Solutions est-il disponible ?

Langues dans lesquelles Cro Software Solutions est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Cro Software Solutions ?

Types de licences disponibles pour Cro Software Solutions:

Abonnement

Q. Cro Software Solutions prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Cro Software Solutions.

Q. Avec quelles applications Cro Software Solutions peut-il s'intégrer ?

Applications s'intégrant à Cro Software Solutions :

QuickBooks

Q. Quelles sont les ressources d'aide disponibles pour Cro Software Solutions ?

Ressources d'aide disponibles pour Cro Software Solutions :

Support en ligne, Support téléphonique