Cloud-based dispatch & industrial asset management solution4.3/5 (32 avis)
CRO Software is a cloud-based transportation dispatch solution which enables small to large enterprises to manage routing, invoicing, recycling, logistics, asset tracking and industrial waste. The solution provides centralized access to customers, drivers, dispatchers and management via an interactive dashboard.
CRO Software offers a range of features such as billing and invoicing, emergency dispatch, mileage tracking, computer-aided dispatch, order management, a customer/client database, GPS-based vehicle tracking, and routing and scheduling. The platform includes apps for drivers with shift logs, real-time updates, a chat system, and alerts. Automatic routing functionality allows users to create virtual routes via multiple route zones.
CRO Software facilitates automatic billing which lets users manage prices for asset types, products and custom services. The invoice processing feature enables users to create, edit, save, and send invoices. CRO Software also integrates with various third-party applications such as QuickBooks and Geotab.
Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.
One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column.
Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively.
The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.
The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there.
The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone.
The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula.
The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.
Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.
We were tracking our assets (all 850) using excel spreadsheets. Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track. CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves.
Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins.
We were scrambling before CRO and literally searching for something for almost 2 years.
Not perfect (but nothing is) but CRO checks a lot of the boxes we need.
Very easy to use and navigate and icons make it basically self explanatory. Love that I can now track my assets by location, bin number, type, address etc.
Not foolproof as input errors still occur and must be corrected before assets can be re-deployed, but if drivers are "careful" problems are minimal.
Because it is cloud based, software is designed for all users which means there are updates and functions that do not apply to us. That being said, CRO is very accomodating and responsive to requests and needs of its individual users and always does their best to implement.
Thank you very much for the nice review, keep an eye out for the Scrap It integration coming soon as well. Thanks again,
Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.
I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.
Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.
With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!
Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.
Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.
Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,
Since using Cro Software for almost 3 years now been able to dispatch more jobs since we can track the drivers through out the day and dispatch more work. We can see witch drivers did the jobs if need to ask them something about the job. Overall Cro Software has been much add on to our growing business. Thank you Cro Software!
Easy to use for dispatching and tracking of drivers through out the day so we can add new jobs as they come into the office. Tracking of the driver for when customers call for an ETA. Billing is easy as easily sends over to quickbooks.
Freezing up of the drivers tablets during the day. Sometimes the issuses arise with sending invoices over to quickbooks (but been much better lately). Overall not much to dislike about the software.
Thank you for the nice review Lisa, we are working on the new Off Line Drivers App now and expect a release mid summer. This will address a lot of the network connection issues. Thank you again,
Contact CRO Software for pricing information.
Voici quelques-unes des questions fréquentes sur Cro Software Solutions.
Types de licences disponibles pour Cro Software Solutions :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Contact CRO Software for pricing information.
Fonctionnalités du logiciel Cro Software Solutions :
Utilisateurs habituels du logiciel Cro Software Solutions :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Cro Software Solutions est disponible :
Types de licences disponibles pour Cro Software Solutions:
Nous n'avons pas d'informations sur les appareils pris en charge par Cro Software Solutions.
Applications s'intégrant à Cro Software Solutions :
Ressources d'aide disponibles pour Cro Software Solutions :
Support en ligne, Support téléphonique