SysTrack is a digital experience monitoring solution for IT that gathers and analyzes data on everything which may impact the end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, RAM, and memory, as well as 10,000+ other data points. All data points are then analyzed by SysTrack and used by IT in various ways to help lower costs and optimize operations, including lowering the amount of help desk tickets, identifying over and under-provisioning, reducing MTTR, and more.
Key benefits of SysTrack include the breadth and depth of data gathered and analyzed, the ability to score the end-user experience, and supporting features designed to automate issue resolution. SysTrack also offers a scalable solution. Examples of SysTrack use cases include continuation user segmentation (personas), need-based procurement, proactive support, SLA transparency, budget rationalization, application license utilization management, desktop transformation, and hardware performance management. SysTrack tools help users map their application landscape, focus their IT resources, monitor and resolve issues, quantify SLA performance, match licensing with actual usage, and more.
We used Systrack a lot as a data source to allow for modelling of end user resource costs to plan for and size increases in Citrix infrastructure with an expensive technology partner. It gave us the right data to correctly size the solution and avoid excessive spend. We also use it a lot too isolate the root cause of increases in CPU and memory costs introduced by our business areas. This allows us to govern business usage, get irresponsible end users to change behaviour and find possible sources of technical wastage to allow us to stretch our infrastructure out effectively. i.e. removing extensions to the WMI interface which did nothing useful and reduce CPU by 10% across a large silo. Saved us multiple 100's of users worth of CPU and improved end user experience. We also isolated issues with the underlying virtualisation fabric and got a free upgrade from our infrastructure provider. Good for this sort of vendor dispute.
It covers a lot of service experience metrics. It has excellent extensions for seeing what end users are doing when web browsing. The process level toolsets are clever and do allow you to look in a fine grained way at what is happening i.e. rewind the clock and see when resource usage changes. The dashboard mechanism is easy to use. The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.
In the version we have the developers removed the capability to export a lot of the graph data. We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version. A pain though and a dumb decision. The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change. Interesting but occasionally the health metrics can produce wasted effort. Use them to maybe set priorities but also use your own technical intuition really.
Wonderful use cases. Thanks for sharing and for the review, Jim!
• Trends & reporting (CPU, boot time, memory usage, apps, etc). Proper analysis of poor computer performance can be obtained to determine who to be replaced first on replacement programmes, for example. Trends/reporting is also a useful monitoring tool for troubleshooting devices with performance issues.
• Device reporting by models (amount on estate). Whilst its possible to do this via SCCM, Systrack can do this within a few clicks. It will however need a lookup table to convert Lenovo model numbers into readable model names although Systrack have worked with us to ensure these are converted.
• Web history logging for security purposes
• Dependencies – the ability to see the full chain of what the device is connected to & latencies to identify any performance/network issues with particular servers.
• Application discovery – to quickly identify applications installed on the device – similar function in SCCM but its nice to have this all in one place.
• Accurate last login for users on devices, as well as all devices they have logged into. This data is on SCCM but Systrack makes it much easier to pull this data all together.
There's so much data available and sometimes it's difficult to get exactly what you're after without consulting systrack to assist you... but hands down they have been able to meet pretty much all of our requests to create custom dashboards.
Cost - understandably its an amazing tool but at quite a price tag.
It can be a very proactive tool but this won't suit if the organization if they are not able to make time for using the product.
Thank you for your review, Luke!
Calculating actual user virtual resource requirements for users for a better user experience - Reduction of virtual resource consumption over the course of the year by 80,000 vCPU and 60 Terabytes of memory from 75,000 VDI sessions.
General Troubleshooting of user issues - Troubleshooting causes of user experience and proving that issues sometimes stem from underlying infrastructure.
Identifying unused software - Reducing licencing cost by identifying unused software and removing from users devices.
The quantity and quality of data that SysTrack collects has got to be the best I have seen without putting unnecessary strain on local resources. It's strength lies in the ability to turn this data into actionable and easy to read presentable views for users of all levels. The ability to prove the issues that users are facing are not always the fault of the OS or Applications but sit with underlying infrastructure.
Feature requests are slow to be released.
Thank you for your review!
SysTrack solves the problem of not having enough INSIGHT on your environments. This is made even worse when you have an already overstretched IT ops team. SysTrack allows you to get better insight into what's happening, monitor user experience (which is key!) and allow Ops teams to be proactive and resolve issues quickly before they escalate, which saves an organisation both time and money, improves user experience (and NPS scores) and helps de-risk transformation.
Having had previous hands on experience with SysTrack before joining Citrix, I was very pleased with the amount of data and thus insights that SysTrack gives customers.
In my role speaking to my customers who struggle to monitor their complex Citrix environments or are looking for a single tool to monitor Citrix as well as their physical desktop estate or are looking for a comprehensive tool for analysis and assessment, it's SysTrack that is always top of the list due to its rich set of features.
It's been a while since I actually used it but it was a little complicated to tune and perhaps some more intuitive dashboards? These may have been addressed though... :-)
Thank you for your review, Stephen!
The tool was used to measure new applications to ensure that they were not consuming high CPU and thus resulting in capacity issues or latency for the end users. It was also used to ensure that end users were not accessing non work related web sites which often caused high cpu consumption.
The resolve tool particularly the black box as it gives you an immediate snap shot of users who are consuming high resource on a particular server, then you can use the web application to identify who and what is consuming the resource
The loss of the export functionality following an upgrade to the client.
Thank you for your review, Elaine, and great use of the tool!
Contact Lakeside for pricing information.
Voici quelques-unes des questions fréquentes sur SysTrack.
Types de licences disponibles pour SysTrack :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Contact Lakeside for pricing information.
Fonctionnalités du logiciel SysTrack :
Utilisateurs habituels du logiciel SysTrack :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles SysTrack est disponible :
Types de licences disponibles pour SysTrack:
Nous n'avons pas d'informations sur les appareils pris en charge par SysTrack.
Applications s'intégrant à SysTrack :
ServiceNow, Splunk Cloud
Ressources d'aide disponibles pour SysTrack :