OnCall Health
OnCall Health
En savoir plus sur OnCall Health
OnCall Health est un logiciel sécurisé de télémédecine permettant aux systèmes de soins de santé de se lancer et d'évoluer. Les spécialistes des soins virtuels d'OnCall comprennent votre flux de travail et fournissent des recommandations relatives à la façon dont OnCall peut s'intégrer au mieux à vos processus. Appropriez-vous le logiciel d'OnCall grâce à des fonctionnalités complètes de marque blanche avec domaines personnalisés, de possession d'application web et mobile propre et de support technique en marque blanche. Favorisez l'adaptabilité d'OnCall grâce au support technique avec équipe dédiée à la formation individuelle de tous les cliniciens disponible 24 h/24, 7 j/7.
Les fonctionnalités incluent :
Fonctionne sur n'importe quel appareil, y compris les ordinateurs de bureau, les tablettes et les appareils mobiles via les applications natives pour Android et iOS. Profitez de vidéoconférences sécurisées en tête-à-tête, en groupe (conformité avec les lois HIPAA, LPRDE et le RGPD) et d'une messagerie instantanée. Découvrez également des outils de rappel automatiques, flux de travail en ligne pour la prise en charge des patients, réservation de rendez-vous et partage de fichiers médicaux, formulaires de consentement personnalisés sur le web, traitement des paiements et tableau de bord analytique.
OnCall offre des intégrations dans des systèmes d'EMR (dossier médical informatisé) tiers et différentes divisions au sein de l'activité.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Recrutement
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé Autre pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great product
Publié le 08/10/2019
It is a great platform, just not right for Gale and what we do and at this time.
It is a great platform, just not right for Gale and what we do and at this time.
Avantages
I like the ease and simplicity of it. Customer service was on par as well
Inconvénients
There was some audio issues that our end users had, plus each time the user had to download a special software onto their desktop.
Réponse de Qualifacts
Hi Philip, thank you for sharing your feedback with us. We're sorry to hear that the platform is not right for you at this time. We hope that as we continue to improve the software for our users, we will be able to better tailor certain features to your needs!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
OnCall is a wonderful product with even better customer support!
Publié le 14/10/2019
Overall, I highly recommend OnCall. It meets all of our small-practice needs, and continues to grow...
Overall, I highly recommend OnCall. It meets all of our small-practice needs, and continues to grow as we do! Most importantly, I cannot stress how wonderful their customer support has been. This is one of the main reasons we continue to use OnCall for our practice.
Avantages
We are very happy with all the features provided by OnCall, including secure storage for session notes, a roster of clients for each of our clinicians, options for virtual therapy, and ease of payment/generation of receipts. We are currently in the process of exploring the scheduling feature, and are looking forward to adding this to our experience. The OnCall support staff has been readily available for ourselves and our clients when needed - their responses are timely and there is always a live person to talk to in order to help troubleshoot any problems, which means that things get solved quickly and efficiently!
Inconvénients
I do not have any complaints about OnCall.
Réponse de Qualifacts
Hi Erica, thank you for sharing your amazing review with our team! We are so happy to hear that you are happy with all the features and receiving all the support that you and your clients need from our team! We love being a part of your practice's growth, and thank you for choosing OnCall!
- Secteur d'activité : Santé, bien-être et fitness
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Not user friendly
Publié le 02/12/2019
I will be going off on extended sick leave in January, and while I will not be able to physically...
I will be going off on extended sick leave in January, and while I will not be able to physically go to the office, I would like to be able to stay connected with my clients using video services. I would also like to extend my practice beyond my geographical borders, by providing distance services for clients who live outside my city. I would suggest adding more tabs, and enabling the site for users so that it is easier to navigate. For example, I would like to upload my own forms into the directory to make it easier to use - how would I do that? A tutorial to remind users of how to connect clients to the service would also be useful.
Avantages
I like the concept of this software - being able to work with clients remotely, especially in bad weather, or if I am away from the office for an extended time, I can still see clients.
Inconvénients
I find this software to be not user friendly at all. To schedule a new appointment I have to click on "messages". Even after appointments have been scheduled, they don't show up on my roster. Clients don't know how to get connected to the video messaging features. There are no tabs, drop-down menus, or even a quick access help button. All of the product features that are touted in the monthly updates are absent from my screen. It has been so long since I tried to use the software, that I can't remember how to connect to video messaging - and I don't want to make this more stressful for my clients. This is why I haven't bothered to use it.
Réponse de Qualifacts
Hello Julie,
We greatly appreciate you taking the time to review our product!
It seems like there may be some confusion regarding how to use the software based on your review above, and we would be more than happy to connect with you and clarify. A member of our team will reach out to you to discuss your account to ensure the steps for booking and participating in an appointment are clear.
The monthly feature updates are features that are being added to our platform, many of which require the intervention of your Customer Success Manager to activate. They will not, unless otherwise specified, immediately be visible in your account.
If you need support in the future, there is also a drop down menu in the top right hand corner of your account where you can get in contact directly with our customer support team. You can find this under your name in your account and clicking on the menu option called 'Questions? Contact support'.
Thank you!
- OnCall Health Support Team
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple to use , best for individual practitioners
Publié le 11/05/2021
Generally it’s a good program. It serves it purpose. As we continue to master the online platform...
Generally it’s a good program. It serves it purpose. As we continue to master the online platform we'll have to see how well OnCall holds up. I’d like to see a FB group or similar where users share experiences and provide knowledge, support.
Avantages
It’s easy for customers and therapists. There aren’t too many moving parts. It’s literally click and go.
Inconvénients
I can’t edit availability- I have to cancel and rebook. Also, I cannot edit a client appointment from in person to video on the computer. I have to cancel and rebook the appointment. When this happens we default to another provider as it’s too cumbersome. It’s glitchy with more than one client , eg couples. Sharing the screen also doesn’t work . Zoom has mastered this as OnCall should follow suit. Also, support isn’t immediate. The response several hours later.
- Secteur d'activité : Psychologie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Virtual Counselling Made Easy
Publié le 02/06/2022
When the pandemic started, we needed a software that could help us facilitate our virtual counsellin...
When the pandemic started, we needed a software that could help us facilitate our virtual counselling and process payments, safely and securely. OnCall has helped us to accomplish our goals. It has become an important software tool for our agency.
Avantages
I like that the software is HIPAA compliant, schedules appointments for video conferencing, sends out automatic confirmations and reminders, shares online forms, and processes credit card payments and invoices.
Inconvénients
One feature that is currently missing is the ability to capture e-signatures on forms.
Réponse de Qualifacts
Thank you so much for the review, Michael! We've shared all of your feedback with our product team and appreciate you taking the time to share it with us. Thank you for being an OnCall Health client.
OnCall Health - FAQ
Voici quelques-unes des questions fréquentes sur OnCall Health.Q. Quels sont les types de licence disponibles pour OnCall Health ?
Types de licences disponibles pour OnCall Health :
- À partir de : 100,00 $US/année
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise OnCall Health ?
Utilisateurs habituels du logiciel OnCall Health :
11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues OnCall Health est-il disponible ?
Langues dans lesquelles OnCall Health est disponible :
anglais, français
Q. OnCall Health prend-il en charge les appareils mobiles ?
Appareils pris en charge par OnCall Health :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications OnCall Health peut-il s'intégrer ?
Applications s'intégrant à OnCall Health :
Qualifacts CareLogic, Qualifacts Credible
Q. Quelles sont les ressources d'aide disponibles pour OnCall Health ?
Ressources d'aide disponibles pour OnCall Health :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour OnCall Health.
