PointOS

Une plateforme de point de vente pour restaurants, hôtels et bars

3,6 /5 (53 avis) Donnez votre avis !

PointOS - Présentation

Description du logiciel PointOS

PointOS est une plateforme de gestion de restaurant qui propose des opérations fluides pour tous les aspects de l'écosystème d'un restaurant. L'éditeur s'engage à fournir aux restaurateurs tous les outils nécessaires pour rendre leur entreprise plus rentable. La plateforme PointOS propose un système de point de vente tout-en-un avec des fonctionnalités allant de la prévision des stocks et du personnel, à des rapports et analytiques détaillés qui vous aideront à prendre les bonnes décisions pour votre entreprise.

PointOS - Présentation

Prix

À partir de
39,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

PointOS - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Médias

Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry.
The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more.
The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more.
Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry.
Vidéo de PointOS Capture d'écran pour PointOS : Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry. Capture d'écran pour PointOS : The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more. Capture d'écran pour PointOS : The Tabs dashboard for restaurants allows users to check room availability, check on tabs, table times, current spend and more. Capture d'écran pour PointOS : Order entry central - create orders, modify items, profit generating gestures help you make the most out of order entry. Capture d'écran pour PointOS :

PointOS - Avis

PointOS - Avis

Note globale
3,6
/
5
Excellent
17

Très bien
16

Moyen
9

Médiocre
6

Mauvais
5

Rapport qualité-prix
3,6
Fonctionnalités
3,3
Simplicité d'utilisation
3,9
Support client
3,5
62% des utilisateurs recommandent cette application
Frank D.

Awesome

Never had a problem


Traduire avec Google Translate
Katie R.

Works well for my bar

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees.
Overall, I would recommend PointOS.


Traduire avec Google Translate
Scott T.

PointOS is solid but could be better

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline.


Traduire avec Google Translate
Utilisateur vérifié

50/50

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.


Traduire avec Google Translate
Utilisateur vérifié

Good system

Overall a solid purchase, good value.


Traduire avec Google Translate
Frank D.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Awesome

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 27/11/2018
Provenance de l'avis : Capterra

Never had a problem

Avantages

So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Inconvénients

Sometimes it blocks and i need to restart the pc

Traduire en français

Réponse de PointOS

Frank,

We are so happy that you are pleased with your PointOS point of sale system.

We are always aiming to provide the best value at an affordable price.

While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Katie R.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Works well for my bar

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 23/07/2018
Provenance de l'avis : Capterra

Overall I haven’t had any major issues. It does run slow at times but that’s probably related to the internet not the system. I’ve been using the system for nearly three years. I started with one station and recently bought two more. It is nice that there are no monthly fees.
Overall, I would recommend PointOS.

Avantages

I like the set up of the software. I have three stations in my bar and they are all linked so you can add items to a tab from any station. The system is easy to use, based on my experience and that of my staff. Several of my staff report that PointOS is much easier to use than other software they’ve used at other bars. The item menu can be easily customized and alphabetized. I like that you can add recipes so if someone isn’t sure exactly what’s in a drink they can click on the recipe and see it at the station. It calculates cost per ounce when you add items to the inventory so figuring prices is easy.
The sales reports are quick and easy so it’s simple to pull reports to figure tax each month. There are also employee reports and each employee clocks in so hours are very easy to figure as are tips collected.

Inconvénients

It would be nice if there were more item tabs. We sell a high volume of alcohol and mixed drinks and we don’t have room to put all of it on its own tab. Another thing that would be nice, but really not a big deal, is if there were more icons to make the item tabs easier to find. There are some icons, for instance the more popular beers have an icon so it’s easy to recognize. For items with no icon, you have to type it in. You can highlight the items by color which is helpful.
It is cumbersome to add everything in but I suppose every system is that way.

Traduire en français

Réponse de PointOS

HI Katie,

Thank you for the feedback.

Our Support Team has troubleshooting steps to help improve performance and will assist as the best of their abilities to make sure when multiple terminals are in use that the communication between devices is not impeded by improperly setup firewalls and antivirus, but are limited in the abilities to assist with hardware that has not been purchased or maintained by PointOS.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Scott T.
Secteur d'activité: Automobile
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

PointOS is solid but could be better

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 18/07/2018
Provenance de l'avis : Capterra

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline.

Avantages

I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Inconvénients

While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Traduire en français

Réponse de PointOS

Hi Scott,

Thank you for taking time to leave feedback.

PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues.

PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Utilisateur vérifié
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

50/50

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/07/2018
Provenance de l'avis : Capterra

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Avantages

Software is easy to use and technical support is always friendly and available 24/7.

Inconvénients

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Traduire en français

Réponse de PointOS

HI There,

Thank for taking the time to leave your valued feedback.

The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS.

In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Utilisateur vérifié
Secteur d'activité: Automobile
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Good system

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/11/2018
Provenance de l'avis : Capterra

Overall a solid purchase, good value.

Avantages

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Inconvénients

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Traduire en français

Réponse de PointOS

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing.

With the launch of the PointOS XE we offer new split check features which should help address your concerns.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
6,9/10
Basé sur 53 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

PointOS - Prix

PointOS - Prix

À partir de
39,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
3,6/5
Basé sur 53 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

PointOS - Fonctionnalités

PointOS - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
3,3/5
Basé sur 53 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

PointOS - FAQ

PointOS - FAQ

Voici quelques-unes des questions fréquentes sur PointOS.

Q. Quels sont les types de licence disponibles pour PointOS ?

Types de licences disponibles pour PointOS :

À partir de: 39,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel PointOS ?

Nous n'avons pas d'informations sur les fonctionnalités de PointOS.

Q. Qui utilise PointOS ?

Utilisateurs habituels du logiciel PointOS :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues PointOS est-il disponible ?

Langues dans lesquelles PointOS est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PointOS ?

Types de licences disponibles pour PointOS:

Abonnement

Q. PointOS prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PointOS.

Q. Avec quelles applications PointOS peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par PointOS.

Q. Quelles sont les ressources d'aide disponibles pour PointOS ?

Ressources d'aide disponibles pour PointOS :

Support téléphonique, Support en ligne, Base de connaissances, FAQ, Forum, Tutoriels vidéo