Hotel Effectiveness

Hotel Effectiveness

Labor management software for hotels

4.8/5 (140 avis)

Hotel Effectiveness - Présentation

Hotel Effectiveness is a labor cost management system that helps hotel owners and administrators monitor, benchmark, and optimize labor costs for their properties. The solution automates important areas of hotel management, including setting labor standards and business rules for optimal staffing allocation to every area of the hotel, such as reception desk, kitchen, maid service, and porters, that might need more or less personnel depending on occupancy. The platform also optimizes employee scheduling to avoid overtime bookings, understaffing or overstaffing, double-bookings, and other issues that might arise from incorrect labor allocation.

Hotel Effectiveness supports effective monitoring and reporting on all areas that require attention such as daily staffing needs, occupancy rates, payroll costs, usage of third party contractors, and issue reporting. The platform also offers goal setting, and strategic planning, and enhances corporate visibility by giving all stakeholders access to a single place for viewing important performance metrics and tracking strategic objectives. Hotel Effectiveness provides benchmarking against internal and external standards for a better understanding of how a user's hotel aligns with the overall industry and their historic performance.

Hotel Effectiveness fully integrates time and attendance tracking capabilities into its labor management system. The platform also integrates with a number of third party tools, such as Oracle Micros and ADP, to streamline important corporate processes.

Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Hotel Effectiveness - Avis

Note globale
4.8/5
96% d'avis positifs
119
Excellent
15
Très bien
4
Moyen
2
Médiocre
0
Mauvais
Utilisateur vérifié
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Hotel Effectivness makes labor management easy!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/05/2019
Provenance de l'avis : Capterra

It is significantly easier to manage labor, labor costs, and problomatic employees. It is also an easy way to offer praise to employees that and finishing quickly. I can see the issues on the computer and then further investigate or have a one-on-one to see why somebody is struggling to make a very reasonable time. This answers a lot of questions that we could never answer at a previous hotel.

Avantages

I use this to track housekeepers daily time as well as productivity. In the morning I enter their assigned rooms to clean and can see an expected end time which helps monitor productivity during the day. I can plan my day out better when I know how long it will take to finish at the max. I can also see customized times for special cleaning projects and factor that in, in the morning. In the afternoon I fill out another option which is their actual cleans, the work that was completed. This assists in making sure every room sold the night before was either cleaned or serviced. This aligns with our time clock machine so the next day I can track how quickly or how slowly each housekeeper worked. I can see if they finished an hour ahead of time or if they milked the clock and stayed longer than it would take to do the amount of work they actually completed. I am also able to see the budgeted hours for that day or week as well as each employee (as well as department) average time per room. There is another formula built in for supervisors, managers, laundry, etc. All of the people whos jobs cannot be seen on paper but more so their efforts and time on the clock. It is very easy to follow and fill out each day. I also have a daily check in where I review the prior day and can add notes about why we were over or under in hours so that my manager and even the owners can see the trends.

Inconvénients

There are really no downsides to the software IF you are trained on all of the options. When I first began I was taught on the fly by somebody who did not understand it too well. I was only using about 15% of the capabilities the website has to offer. Once an upper manager came in to train me on it I caught on within an hour and was able to maximize my experience.

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Réponse de Hotel Effectiveness Solutions

Thank you for taking the time to send us a favorable review! Your comments are appreciated and lets us know we are making Hotel Effectiveness a better place for our users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Rachael B.
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Integration and Ease of Use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/05/2019
Provenance de l'avis : Capterra

Hotel Effectiveness should be called Hotel Efficiency as the information we input from the Night Audit Entry to the Scheduler, to the Gameday to the 5 minute Daily Labor Check In keep our managers from manually calculating minutes and allows them time to do other tasks. Companies who are not using this software are really missing the boat and causing unnecessary work in a world where CPOR rules the day. We have this software integrated with our proprietary back office software and it is amazing to see everything in one place, for someone like me who is over 11 properties. We have recommended this to other hotel ownership groups and will continue to do so.

Avantages

Hotel Effectiveness is able to integrate with a variety of software; this has allowed my company to seamlessly view labor without having to log in to a time clock server and run reports. We are able to train our team members from Night Audit to General Managers in one day on how to navigate the system. Labor monitoring a simple RED/GREEN System (truly does not get any easier than that). The training provided on-line is an added benefit to those who may want to get to know the system further. We use the entire suite and have had no issues when we onboard new properties/ team members to our company.

Inconvénients

If I had to pick one item it's the salaried team members (who clock in and out) auto flow against the labor plans. We called support and were shown a work around.

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Réponse de Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Liz W.
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Hotel Effectiveness Review

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 03/05/2019
Provenance de l'avis : Capterra

Overall pretty good.

Avantages

Overall, the system is fairly simple to use. I love the "assume user" feature as this has helped troubleshoot user questions. I have not had to use technical support, which is always a good thing. They layout is fairly simple.

Inconvénients

In time and attendance, it would be beneficial to be able to search an employee instead of having to select from a long list. I use the control F function to locate the employees, but it would be easier if the system allowed for it. The system seems to work most effectively with Chrome (which I love), but Internet Explorer users have a difficult time using it. Customizable reports are a bit complex to build, this could be simpler.

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Réponse de Hotel Effectiveness Solutions

Thank you for the thoughtful review! We are happy that you have found the tool easy to use, and if you ever need any advanced assistance, do not hesitate to ask.

Employee Search is part of the core labor management system. You can find it in the Employee Explorer (look under the Employees menu). You are correct that employee search is not part of our current Time & Attendance functionality, but we will add this to our development list. Thank you for the suggestion!

Our system works very well in the more recent versions of the major browser applications. For Internet Explorer, users should use IE 10.0 or later for full support - older versions are no longer supported by Microsoft and are not recommended for our users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Nancy D.
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Opportunity

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/05/2019
Provenance de l'avis : Capterra

I would save neutral.
I have worked wit other systems that seem to be ore flexible with setting parameters that work for our type of need or business. In addition I have had some issue with support's lack of timeliness in returning calls when we are only given the option to leave a message. There have been some hiccups when setting up first time parameters, told al is taken care of and later find that there are key steps that were not taken or implemented as committed to by support.

Avantages

I like the ease of the system as it related to entering data and easy to understand graphs -color coded reporting and data that is provided when dealing with forecasting etc.

Inconvénients

There a few options theta would assist us greatly:
1. Having clocks that are not open for any time punching but rather restricted with grace periods
2 Would be a great option to be able to schedule people and have HE work with time clock and create grace periods so that it's not a "free for all" punching system.

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Réponse de Hotel Effectiveness Solutions

Thank you for using Hotel Effectiveness and giving us an awesome rating. Great customers like you keep us striving to be the best.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Shirley R.
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Excellent overall time keeping system!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

Labor usage and management; better tool to review overtime/approaching overtime; scheduling functionality and time keeping are very user friendly and intuitive.

Avantages

What I like most about Hotel Effectiveness is the ease of use; user friendly, reporting and scheduling capabilities are very useful and efficient.

Inconvénients

There really are not any cons for me when using this software. If I have to mention something, it would be that when you do need to speak with someone from customer support, you need to email them versus having the ability to reach a live person directly; which can create some lag time. However, the service provided is excellent.

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Réponse de Hotel Effectiveness Solutions

We love seeing comments from a great customer like you! Thank you for taking the time to write a review. Your opinions help make Hotel Effectiveness even better.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Hotel Effectiveness - Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Hotel Effectiveness - Fonctionnalités

  • Base de données des employés
  • Gestion des employés
  • Notifications automatiques
  • Portail libre-service
  • Rapports en temps réel
  • Rapports et statistiques

  • API
  • Gestion des performances
  • Gestion du recrutement
  • Importation et exportation de données
  • Intégration de tiers
  • Intégration des collaborateurs
  • Portail des employés
  • Portail employés
  • Rappels
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Suivi des candidatures
  • Tableau de bord d'activités

Plus d'informations sur Hotel Effectiveness

Hotel Effectiveness - Principales fonctionnalités

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Avantages

- Reduced overtime spend
- Eliminate wasteful overstaffing
- Optimize contractor usage and lower overall spending on contract labor
- Lower overall labor costs by 5-15% per year without sacrificing quality and guest satisfaction
- Improve GOP and NOI margins through overall CPOR (cost per occupied room) optimization

Hotel Effectiveness - FAQ

Voici quelques-unes des questions fréquentes sur Hotel Effectiveness.

Q. Quels sont les types de licence disponibles pour Hotel Effectiveness ?

Types de licences disponibles pour Hotel Effectiveness :

À partir de: 99,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

1-15 employees: From $99/month
35+ employees: From $4.90/employee/month
100+ employees: From $3.80/employee/month
200+ employees: From $2.70/employee/month
301+ employees: From $2.30/employee/month

Q. Quelles sont les principales fonctionnalités du logiciel Hotel Effectiveness ?

Fonctionnalités du logiciel Hotel Effectiveness :

  • Absence Management
  • Automated Scheduling
  • Calendar Management
  • Contractor Management
  • Employee Database
  • Employee Management
  • FMLA Tracking
  • Hourly Employee Tracking
  • Labor Projection
  • Messaging
  • Mobile Access
  • Overtime Calculation
  • Payroll Integration
  • Resource Management
  • Self Service Portal
  • Sick Leave Tracking
  • Variable Workforce

Q. Qui utilise Hotel Effectiveness ?

Utilisateurs habituels du logiciel Hotel Effectiveness :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Hotel Effectiveness est-il disponible ?

Langues dans lesquelles Hotel Effectiveness est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Hotel Effectiveness ?

Types de licences disponibles pour Hotel Effectiveness:

Abonnement

Q. Hotel Effectiveness prend-il en charge les appareils mobiles ?

Appareils pris en charge par Hotel Effectiveness :

Android, iPhone

Q. Avec quelles applications Hotel Effectiveness peut-il s'intégrer ?

Applications s'intégrant à Hotel Effectiveness :

ADP Workforce Now, Kronos Workforce Ready, Netchex, Paycom, Paylocity Web Pay, SwipeClock, UltiPro

Q. Quelles sont les ressources d'aide disponibles pour Hotel Effectiveness ?

Ressources d'aide disponibles pour Hotel Effectiveness :

FAQ, Support en ligne, Support téléphonique