MarketDirect StoreFront

Integration of Market Direct Storefront (MDSF) with Printsmith Vision (PSV) created a Very Nice Automated path to production. This saves us Hours every day by eliminating the need to interpret email and telephone orders to create Job Tickets. Manual entry was error prone and slowed the process of getting jobs into production.
The integration with our Fiery is also Automated and eliminates the need for the operator to set up the Rip. It already knows the Rip Settings and Quantity so the operator mounts the requested paper and releases it to Print.
We also use MDSF for our Sign Shop, Garment Shop, and Advertising Specialty divisions.
EFI is doing a lot of work to make Market Direct Storefront a leader in the market.
Thank You EFI.

We create Store Fronts for many Clients who's users don't need to know about our production facilities.
I'd like to see a simple Administrative way to customize each Store Front with unique Contact info where our print shop is anonymous.
I'd also like to send the Order Notification from each Store Front to different email locations in a readable format so that Our Customer can see that Their Users have placed orders.
EFI Communities is a HUGE step in the right direction for Tech Support but there are times when 24/7 access to support would have been a savior for me.
I nearly lost a client because I didn't have access to immediate technical information to get their Store Front to perform correctly.
It's becoming quite competitive out there and we need all the help we can get to be the best.
I know that this is a Tall Order, and a significant cost, for EFI but other Store Front builders do this and as a Market Leader EFI should consider it.
With so many Good reasons to choose EFI this may be the weakest link I found.

I like all the different type of options when it comes to products, I appreciate the level of customization across the entire backend such as printing services, papers, products, design, etc.

Some services and specs, filled out by the customer, don't come across to our PrintSmith depending how you have that setup. We had to rebuild all ticket templates in PrintSmith (yes a second time) in order to link products up to ticket templates from our storefront. This was our workaround, some things still don't come across until recently, SIZE wouldn't come over from the storefront into PrintSmith, so I think there is room for improvement here. I like the idea of product overrides, but in the new version it is not working. This could also use some updating keeping ticket templeting to a minimum. Can't copy products that have overrides. Because of this alone, I typically have to create a new ticket template for every product, usually due to the paper. SmartCanvas is very promising, but comes with a large learning curve and even then I feel that a well thought-out guide would be very helpful. Fonts don't show up correctly in certain views and makes paragraph styled text boxes extremely hard to see how type will flow from the customer side. I will say the level of control with SmartCanvas is very nice locking fonts, colors, sizing or allowing the buyer to fully customize the product in anyway.