Zaui Software

Zaui Software

Technology leading booking platform for tourism companies

4.4/5 (29 avis)

Zaui Software - Présentation

Description du logiciel Zaui Software

Zaui Software is a web-based reservation management solution which enables businesses to manage and streamline booking operations related to tours and activities. Its point of sale (POS) system helps centralize data and grow customer networks through automation of wholesaler and commission-based sales processes.

Primarily catering to shuttle businesses and tour, activity and rental operators, Zaui Software helps optimize revenue and costs by allowing users to display and sell their products and services through several marketplaces and travel companies networks such as Expedia, Viator, TripAdvisor, Musement, GetYourGuide and Veltra. Primary features include operations handling, inventory & pricing management, an eCommerce booking engine, affiliate/agent booking, vehicle & route administration, and more.

Zaui Software facilitates integration with several third-party applications used to manage payment processing, waivers, taxation, and configuration, plus hardware such as credit card readers, Bluetooth cash drawers, ticket printers, receipt printers, and more. A native mobile apps for Android facilitates the management of operations from anywhere.

Zaui Software - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

The Basic version is available free of cost.
Contact Zaui Software for Enterprise plan pricing.


Zaui Software - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Japon, Amérique latine, Mexique, Afrique et Moyen-Orient
Langues
arabe, chinois (simplifié), chinois (traditionnel), anglais, français et 8 autres, allemand, hébreu, italien, japonais, coréen, norvégien, russe, espagnol

Captures d'écran

Capture d'écran pour Zaui Software : Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets
Capture d'écran pour Zaui Software : Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets Capture d'écran pour Zaui Software : The reservation management solution can be accessed from mobile devices to manage tour and activity operations from anywhere Capture d'écran pour Zaui Software : Zaui Software integrates with hardware including credit card readers, Bluetooth cash drawers, and ticket and receipt printers Capture d'écran pour Zaui Software : The dashboard provides insights and reports on everything from inventory to outside agent activities

Zaui Software - Avis

Zaui Software - Avis

Note globale
4.4
/
5 29 avis
Excellent
16

Très bien
11

Moyen
1

Médiocre
1

Mauvais
0

Rapport qualité-prix
4.3
Fonctionnalités
4.1
Simplicité d'utilisation
4.3
Support client
4.6
93% des utilisateurs recommandent cette application
Dominic M.

Great reservations+operations platform that can grow with your business!


Traduire avec Google Translate
Charles F.

Scalability

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.


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Nadine D.

My Review


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Pieter D.

Critical issues with software reliability

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!


Traduire avec Google Translate
Don C.

Zaui helped Copper Cayuse Outfitters build a better business

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.


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Dominic M.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Great reservations+operations platform that can grow with your business!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/04/2019
Provenance de l'avis : Capterra

Avantages

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc);
- Has functionality & integrations not available with other systems we've explored;
- Great technical support team;
- Fully-customizable online booking portal(s);

Inconvénients

- Past issues with system speed (seems to be resolved now)

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Réponse de Zaui Software

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Charles F.
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Scalability

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/08/2019
Provenance de l'avis : Capterra

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Avantages

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting.

Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers.

On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system.

The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time.

Zaui staff is amazing! They are always pleasant even when I am not!!

Inconvénients

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database.

Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be.

I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

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Réponse de Zaui Software

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nadine D.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

My Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/04/2019
Provenance de l'avis : Capterra

Avantages

- Activities and packages fairly easy to build and get up and running
- I love the ability to connect with other systems and the OTAs
- I appreciate the help from reps. They are efficient, professional and knowledgeable. If they're not sure about an answer, they check before stating it as true. Other support staff has not been as helpful.

Inconvénients

- Reliability - It seems that with every fix that is released, one issue is solved but then another problem occurs or key functions are removed.
- Slow loading
- Need the ability to custom design the manifests
- Communication - I wish there was more communication as to when updates are released and what the update includes.
- It can be very time consuming to get stuff completed. I.e. removing bar codes from our system, updating the training website to match the live site, etc...
- The email/SMS notifications should be an easier process. Creating and editing them is difficult and time-consuming. They are a great feature but need to be more user-friendly.
- We have created so many workarounds for our charters department. It is not a usable system for our charters division without these workarounds.
- Not having the ability to edit some of the hard-coded wording on our website along with the receipt portion that guests receive when printing their tickets.
- Need the ability to archive old stuff like employees, agents, activities, etc...
- Need the ability to put date bands around everything. It's frustrating to have to link and unlink activities depending on availability.
- Reports not being the correct i.e. report by agent, summary by activity
- The reports available for accounting purposes are not detailed enough or contain so much additional, unneeded information that manipulating the report isn't any faster than the other system we have in place.

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Réponse de Zaui Software

Hi Nadine, thanks for your feedback and taking the time to lay out some notes for us to work on. I have shared it with our dev team to build into our road map. We would love to talk more about some of your challenges with the system and see if we can get you setup a little better. Get in touch anytime at Support.zaui.com and we'll be happy to help! We love Landsea and even have a Landsea bus booked for company team building ocean scavenger hunt in a few weeks! Talk to you soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Pieter D.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Critical issues with software reliability

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 31/07/2019
Provenance de l'avis : Capterra

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Avantages

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Inconvénients

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

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Réponse de Zaui Software

Hi Pieter,

Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.

As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.

The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.

We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Don C.
Secteur d'activité: Loisirs, voyage et tourisme
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Zaui helped Copper Cayuse Outfitters build a better business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/04/2019
Provenance de l'avis : Capterra

We did a deep dive on about four booking platforms before we made the decision to go with Zaui. As an operation we were ham strung with phone calls and had a great deal of difficulties keeping track of bookings and taking payments. During my search I found that most of the booking platform offered essential the same features. The difference was location and the level of personalized service. Zaui solved most of our operational sales, booking and payment issues and allows us to concentrate on our operations offering the best in horse back riding experiences.

Avantages

Zaui is easy to use and set up was easy with the support provided. We were up and running with a few days and were quickly able to use the software to stream line our business. Zaui was able to quickly customize parts of their program to fit our business.Our business doubled in the first year of operation with Zaui and grew by 40% in the second year and we expect continued growth in future years. Zaui integrated into our website seamlessly to provide an easy shopping experience for our customers.

Inconvénients

Integration into our financial system has been a bit of a challenge, but now seems to work fine. More comparative reports from one year to the next would be helpful.

Traduire avec Google Translate

Réponse de Zaui Software

Thank you Don! We are such a proud partner of Copper Cayuse and love working with your whole team! We smile reading your story of growth and are so happy to have been through it with you. Our customer service team says hi! Thanks for great words! You know where to reach us!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.8/10
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Zaui Software - Prix

Zaui Software - Prix

À partir de
N/A
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

The Basic version is available free of cost.
Contact Zaui Software for Enterprise plan pricing.

The Basic version is available free of cost.
Contact Zaui Software for Enterprise plan pricing.

Rapport qualité-prix
4.3/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Zaui Software - Fonctionnalités

Zaui Software - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.1/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Zaui Software

Plus d'informations sur Zaui Software

Zaui Software - Principales fonctionnalités

  • Accounting Integration
  • Affiliate Management
  • Billing & Invoicing
  • Content Management
  • Customer Database
  • Customer Service Integration
  • Database Integration
  • Discount Management
  • Document Management
  • Document Templates
  • Event Management
  • Inventory Management
  • Marketing Management
  • Online Payment Processing
  • POS
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Resource Management
  • Revenue Management
  • Sales Tax Management
  • Vendor Management
  • Website Management

Avantages

• Zaui Software comes with an online booking engine, which allows tourism and transportation companies to create white-labeled portals for separate groups, events, and conferences.

• Zaui Software facilitates the management of tours and activities by helping users track inventory, seat availability, activity restrictions and policies, seasonal pricing, and more.

• Businesses can use the reporting module to perform audits on reservations, manage information on inventory, companies, transactions, analyze trends and generate forecasts.

• Zaui Software provides a CRM tool which enables enterprises to manage customer information, purchase profiling, outside sales agent activities, demographics and more.

• The staff and resource scheduling module enable shuttle owners to schedule staff on activities, track and manage their fleet, and assign vehicles, drivers and guides on tours.

Zaui Software - FAQ

Zaui Software - FAQ

Voici quelques-unes des questions fréquentes sur Zaui Software.

Q. Quels sont les types de licence disponibles pour Zaui Software ?

Types de licences disponibles pour Zaui Software :

Type de licence: Gratuit, Abonnement

Essai gratuit: Non disponible

The Basic version is available free of cost. Contact Zaui Software for Enterprise plan pricing.

Q. Quelles sont les principales fonctionnalités du logiciel Zaui Software ?

Fonctionnalités du logiciel Zaui Software :

  • Accounting Integration
  • Affiliate Management
  • Billing & Invoicing
  • Content Management
  • Customer Database
  • Customer Service Integration
  • Database Integration
  • Discount Management
  • Document Management
  • Document Templates
  • Event Management
  • Inventory Management
  • Marketing Management
  • Online Payment Processing
  • POS
  • Promotions Management
  • Quote Management
  • Reservations Management
  • Resource Management
  • Revenue Management
  • Sales Tax Management
  • Vendor Management
  • Website Management

Q. Qui utilise Zaui Software ?

Utilisateurs habituels du logiciel Zaui Software :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues Zaui Software est-il disponible ?

Langues dans lesquelles Zaui Software est disponible :

arabe, chinois (simplifié), chinois (traditionnel), anglais, français, allemand, hébreu, italien, japonais, coréen, norvégien, russe, espagnol

Q. Quels sont les types de licence disponibles pour Zaui Software ?

Types de licences disponibles pour Zaui Software:

Gratuit, Abonnement

Q. Zaui Software prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zaui Software :

Android

Q. Avec quelles applications Zaui Software peut-il s'intégrer ?

Applications s'intégrant à Zaui Software :

Blue Sky Booking, PayPal, Smartwaiver, Stripe

Q. Quelles sont les ressources d'aide disponibles pour Zaui Software ?

Ressources d'aide disponibles pour Zaui Software :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo