En savoir plus sur Zaui

Zaui Software est une solution web de gestion des réservations qui permet aux entreprises de gérer et de rationaliser les opérations de réservation liées aux visites et activités. Son système de PDV (point de vente) permet de centraliser les données et de faire croître les réseaux client grâce à l'automatisation des processus de ventes sur commission et en gros.

Principalement adressé aux services de navettes, aux tour-opérateurs, ainsi qu'aux entreprises de location et d'activités, Zaui Software permet d'optimiser les revenus et les coûts en offrant aux utilisateurs la possibilité d'afficher et de vendre leurs produits et services sur divers marketplaces et réseaux d'agences de voyage, comme Expedia, Viator, TripAdvisor, Musement, GetYourGuide et Veltra. Parmi les fonctionnalités principales de la solution figurent : traitement des opérations, gestion des tarifs et de l'inventaire, moteur de réservation pour l'e-commerce, réservation d'agents/de partenaires, gestion des itinéraires et des véhicules, etc.

Zaui Software s'intègre à diverses applications tierces utilisées dans le traitement des paiements, des exonérations, des taxes et de la configuration, tout en proposant des équipements tels que des lecteurs de carte de crédit, des tiroirs-caisses, des imprimantes à billets, des imprimantes à reçus, etc. L'application mobile native pour Android facilite la gestion des opérations depuis n'importe où.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Chine, Allemagne, Royaume-Uni et 3 autres, Japon, Mexique, États-Unis

Langues

allemand, anglais, arabe, chinois, chinois traditionnel et 8 autres, coréen, espagnol, français, hébreu, italien, japonais, norvégien, russe

Images

Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets
The reservation management solution can be accessed from mobile devices to manage tour and activity operations from anywhere
Zaui Software integrates with hardware including credit card readers, Bluetooth cash drawers, and ticket and receipt printers
The dashboard provides insights and reports on everything from inventory to outside agent activities
En voir 5 de plus
Vidéo de Zaui Capture d'écran pour Zaui : Zaui Software allows businesses to streamline client onboarding with QR code scanning of tickets Capture d'écran pour Zaui : The reservation management solution can be accessed from mobile devices to manage tour and activity operations from anywhere Capture d'écran pour Zaui : Zaui Software integrates with hardware including credit card readers, Bluetooth cash drawers, and ticket and receipt printers Capture d'écran pour Zaui : The dashboard provides insights and reports on everything from inventory to outside agent activities

Fonctionnalités

Nombre total de fonctionnalités pour Zaui : 68

  • API
  • Analyse en temps réel
  • Base de données de clients
  • Billetterie en ligne
  • Billetterie mobile
  • Billetterie sur place
  • Booking Management
  • Borne de billeterie
  • CRM
  • Cartes d'abonnement
  • Courtage de billets
  • Création d'itinéraires
  • Création de packages
  • Devis
  • Facturation
  • Gestion de contenu
  • Gestion de décharge de responsabilité
  • Gestion de la trésorerie
  • Gestion de site web
  • Gestion des affiliations
  • Gestion des audits
  • Gestion des clients
  • Gestion des concessions
  • Gestion des documents
  • Gestion des données client
  • Gestion des employés
  • Gestion des fournisseurs
  • Gestion des prix
  • Gestion des promotions
  • Gestion des recettes
  • Gestion des remises
  • Gestion des ressources
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des taux
  • Gestion des taxes de vente
  • Gestion des tickets de support
  • Gestion des événements
  • Impression à domicile
  • Intégration GDS et OTA
  • Intégration comptable
  • Intégrations de tiers
  • Lecture de codes-barres et de tickets
  • Mises à jour en temps réel
  • Modèles de documents
  • Notes de réservation
  • Plan de salle
  • Planification
  • Point de vente (PDV)
  • Prise en charge des bases de données
  • Prévision
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Réservation d'activités
  • Réservation de plusieurs jours
  • Réservation de tiers
  • Réservation en ligne
  • Réservations de billets
  • Réservations de groupe
  • Suivi des activités
  • Suivi du conducteur en direct
  • Support client
  • Système central de réservation
  • Système de calendrier et de rappel
  • Tableau de bord d'activités
  • Traitement des paiements
  • Étiquetage

Alternatives

Xola

4,7
Alternative n° 1 à Zaui
Xola est une plateforme de réservation, de marketing et de distribution conçue pour les tour-opérateurs, les...

Showpass

4,8
Alternative n° 2 à Zaui
Showpass est une application en marque blanche pour la billetterie et le guichet. Plug-ins pour la vente de billets sur...

FareHarbor

4,8
Alternative n° 3 à Zaui
Ce puissant logiciel de réservation est conçu pour aider les entreprises de tourisme, d'activités et de location à...

KORONA

4,6
Alternative n° 4 à Zaui
Le logiciel de point de vente KORONA fournit une solution avancée pour les commerces de détail, les services de...

Avis

Note globale

4,5 /5
(35)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,5/5

Vous avez déjà Zaui ?

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Donnez votre avis !
Afficher 5 avis sur 35
Dominic M.
Note globale
  • Secteur d'activité: Loisirs, voyage et tourisme
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great reservations+operations platform that can grow with your business!

Publié le 03/04/2019

Avantages

- Super-customizable system for any tourism business scenarios (complex multi-component packaging, shared inventories, add-ons, merchandise; charters, cross-selling, etc);
- Has functionality & integrations not available with other systems we've explored;
- Great technical support team;
- Fully-customizable online booking portal(s);

Inconvénients

- Past issues with system speed (seems to be resolved now)

Réponse de Zaui Software

Thanks so much for your review Dominic! We have been so proud to watch Prince of Whales grow over the years and look forward to many more successful years! Happy to hear you getting the most out of the customization and digging deep into the feature set! Please let us know if we can of any help! Best of luck as we head into Whale season!

Charles F.
Note globale
  • Secteur d'activité: Transport routier/ferroviaire
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Scalability

Publié le 13/08/2019

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer...

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Avantages

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting.

Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers.

On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system.

The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time.

Zaui staff is amazing! They are always pleasant even when I am not!!

Inconvénients

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database.

Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be.

I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Réponse de Zaui Software

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Antonio M.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

A great reservation software

Publié le 25/02/2021

We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless...

We connected to Zaui API to make bookings in two markets were were just starting. It was a seamless process, and the developers were happy to work with them. They offer a service that focuses mostly on tickets to events and parks, with the tour bookings being secondary. I can only recommend it, as it not only a great software but comes with amazing support and developers that will actively help your team with the integration.

Avantages

Zaui has the best online booking form from all the reservation software I had the pleasure of using in the last five years. I was working with Zaui on a project that brought many reservation systems together, and they were one of the easier APIs to implement.

Inconvénients

We never had any issues working with Zaui, it is a great booking system.

Pieter D.
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Critical issues with software reliability

Publié le 31/07/2019

It started off being a good software and I enjoyed the professional help from their technical team....

It started off being a good software and I enjoyed the professional help from their technical team. Unfortunately once their frequent and lasting outages started to happen, I have lost complete trust in this company and product!

Avantages

The software is sophisticated and has many features that are designed for the hospitality industry. The software is relatively easy to use.

Inconvénients

If you are looking for a reservation software/platform that experiences frequent outages that can last for 24 hours during peak tourism season, this software is for you. They have literally lost their clients thousands of dollars due to their reliability issues. Unfortunately, our clients only sees your website and this flawed product will directly impact your reputation. Until they fundamentally improve their reliability and work with their third party infrastructure providers (Microsoft Azure), I can not recommend this company/product. Unfortunately it is very difficult to change providers halfway through peak season, otherwise I would have!

Réponse de Zaui Software

Hi Pieter,

Thanks for being with us for the last 2+ years. We are extremely apologetic on how the recent outages have affected your business. We realize how critical your booking system is to your operation and please rest assured that our technical team did not sleep until this issue was resolved.

As you are aware, we experienced a critical outage in the architecture that runs behind the scenes in Zaui. Although it was not a direct problem with the Zaui element of the architecture, it resulted in a massive slow down of all systems on the Zaui platform. These types of outages are not common and many companies have been involved in the restoration of the entire ecosystem and source of slowness.

The Zaui team has been relentless in assisting and solving the technical problem with restoring everyone's system to faster and more reliable service than ever before.

We completely empathize with your position and would love to build on the foundation we have created with LIVV Adventures.

Alex G.
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Okanagan Marina Ltd.

Publié le 26/06/2020

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our...

Biggest thing is our [SENSITIVE CONTENT HIDDEN] really wanted metrics for each specific boat. Our prior system did not have the capabilities for rented hours per vessel. The insight reports are fantastic assets, as they produce the information our [SENSITIVE CONTENT HIDDEN] has been asking for.

Avantages

The online booking platform is fantastic. Extremely easy for both the guest and operator to interpret. Have not found another engine that can execute what ZAUI does for online activity rentals.

Inconvénients

Desired features are still in development, Desktop POS. A true A/R function would be fantastic so we can keep a history for our seasonal moorage slips, and allow these members to charge gas sales/merchandise to their account.

Réponse de Zaui Software

Thank you Alex for taking the time to review us! Appreciate the kudos and thrilled to hear the online booking platform & cloud-based POS & has been a smooth sailing experience for the Eldorado team and your guests.

We'll be sure to keep you updated on when our under-development features are available so you're able to take full advantage. Really value your feedback on how metrics and reporting can be kicked up a notch and we'll be sure to take this back to the team.

In the meantime, please let us know where we can further assist. We're always here to lend a helping hand!

Afficher 5 avis sur 35 Lire tous les avis

Zaui - FAQ

Voici quelques-unes des questions fréquentes sur Zaui.

Types de licences disponibles pour Zaui :

  • Type de licence: Gratuit, Abonnement
  • Essai gratuit: Non disponible

Nous n'avons pas d'informations sur les fonctionnalités de Zaui.

Utilisateurs habituels du logiciel Zaui :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Zaui est disponible :

allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, hébreu, italien, japonais, norvégien, russe

Appareils pris en charge par Zaui :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Zaui :

PayPal, Smartwaiver, Stripe

Ressources d'aide disponibles pour Zaui :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Zaui.