Zaui

4,3 (52)
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Une plateforme de réservation de pointe pour les entreprises de tourisme

En savoir plus sur Zaui

Zaui Software est une solution web de gestion des réservations qui permet aux entreprises de gérer et de rationaliser les opérations de réservation liées aux visites et activités. Son système de PDV (point de vente) permet de centraliser les données et de faire croître les réseaux client grâce à l'automatisation des processus de ventes sur commission et en gros.

Principalement adressé aux services de navettes, aux tour-opérateurs, ainsi qu'aux entreprises de location et d'activités, Zaui Software permet d'optimiser les revenus et les coûts en offrant aux utilisateurs la possibilité d'afficher et de vendre leurs produits et services sur divers marketplaces et réseaux d'agences de voyage, comme Expedia, Viator, TripAdvisor, Musement, GetYourGuide et Veltra. Parmi les fonctionnalités principales de la solution figurent : traitement des opérations, gestion des tarifs et de l'inventaire, moteur de réservation pour l'e-commerce, réservation d'agents/de partenaires, gestion des itinéraires et des véhicules, etc.

Zaui Software s'intègre à diverses applications tierces utilisées dans le traitement des paiements, des exonérations, des taxes et de la configuration, tout en proposant des équipements tels que des lecteurs de carte de crédit, des tiroirs-caisses, des imprimantes à billets, des imprimantes à reçus, etc. L'application mobile native pour Android facilite la gestion des opérations depuis n'importe où.


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Zaui ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Zaui

4,3 (52)
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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives

Lightspeed Retail

4,0
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Lightspeed Retail est un outil complet de gestion des stocks au PDV (point de vente) qui simplifie les tâches fastidieus...

Rezgo

4,7
Alternative n° 2 à Zaui
Rezgo est un système de réservation conçu pour les fournisseurs de voyages et d'activités.

Bókun

4,8
Alternative n° 3 à Zaui
Bokun est une solution cloud de gestion des réservations qui permet aux petites et grandes entreprises de voyages et de...

Wherewolf

4,5
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Avis

Note globale

4,3 /5
(52)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,6/5

Vous avez déjà Zaui ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 52
Dylan
Dylan
Note globale
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

What great support!

Publié le 08/03/2018

Avantages

Great support. Very versatile pricing structure. Basic reporting is easy. Easily integrated into our website.

Inconvénients

Not the easiest system to get used to - clunky. Reporting is limited - basic reporting is easy enough, but finding anything advanced is difficult, and automated (e.g. emailed) reporting is non-existant. Discounts limited - can only be $ based, not based on number of tickets.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Musées et institutions
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple and Effective with Amazing Support

Publié le 07/08/2021

From initial set-up and training through to today, the entire experience has been smooth. I was...

From initial set-up and training through to today, the entire experience has been smooth. I was confident enough in my understanding of the system about 3 days after we first got it to train our entire staff. Every interaction I've had has been positive and I would confidently recommend Zaui to anyone looking for this type of software.

Avantages

The incredibly fast set-up and ease of use for frontline staff is a major plus. The on-boarding and support teams are very responsive and go above and beyond what one would expect. The number of features that we could grow to use in the future is impressive as well.

Inconvénients

It would be nice to be able to disable/further customize some aspects of the software. We use Zaui for a free tour offering, but there is no ability to eliminate dollar amounts and checkout language, even on the customer facing end. I do recognize that we are in a tiny minority of users with this request, and they have noted it.

Alternatives envisagées 

Peek Pro et RESMARK

Pourquoi passer à Zaui

Like many sites, we suddenly found ourselves needing booking/reservation software very suddenly in 2020. After comparing products and doing demos with other top contenders, we went with Zaui for a number of reasons, but a large deciding factor was how excellent and responsive the team was in working on an impossibly tight timeline. One other positive for us was that this is a Canadian-based company, although this was not a major consideration.
Nate
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Convoluted and clunky

Publié le 15/05/2023

Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now...

Feels like as zaui expanded, they just kept putting patches on patches to make things work, and now it is not a streamlined machine. Sticking with it for this season to see if it gets better with more use....but not holding my breath

Avantages

It can do a lot, and it looks good from an webpage booking view, but....

Inconvénients

But despite its breadth of functions, it is very complicated to set up anything. There are so many options and menus that you have to switch between just so that you can create a basic activity. Booking tours isn't as easy as other platforms I've used. No calendar view that is functional. Their "knowledge base" (their online help website" is nice when it points you in the right direction, but multiple times I've had it show me to do things in a strange way, and then their customer support says [sensitive content hidden]. Oh ya...and their phone app foe backoffice still doesn't show availability of tours when trying to use it to book. It's been "getting fixed" for at least 4 months now.

Réponse de Zaui Software

Thank you, Nate, for sharing your feedback. I'm sorry to hear about your disappointment with Zaui. We understand that setting up a platform can be stressful, and we want to make your experience as smooth as possible. If you're still having issues, please let us know, and we'll connect you with the right person to help. Your review is valuable to us as it helps us identify areas for improvement. Thank you again for your input

Charles
Note globale
  • Secteur d'activité : Transport routier/ferroviaire
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Scalability

Publié le 13/08/2019

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer...

The biggest benefit I have gained from Zaui is added efficiency. We are able to do more with fewer people, and we are able to work from wherever we so please. I can even Zaui while having sushi, and I often do.

Avantages

We are into our fifth year with Zaui, and as a business. We began with just one van so it was a relatively easy process to get up and running with a simple schedule. Fortunately we discovered a local niche that needed to be filled, and a year later we were up to ten vans and counting.

Houston has two airports. Zaui makes it easy to create express runs to each airport, as well as multi-stop activities. The software is highly-configurable and once you have established your schedule it will allow you to track and manage a fleet of vehicles, drivers and their passengers.

On our busiest days we have moved more than 500 passengers in a dozen 14-passenger Mercedes-Benz Sprinter vans. I couldn't imagine trying to tackle that with pencil and paper, or even a printout. Zaui allows the drivers to see an electronic manifest that can be refreshed in an instant as the office personnel moves passengers around as necessary. The drivers can check-in their passengers and it is instantly updated in the system.

The reservation itself is easy to read and looks professional, because it is. Our customers don't even need to print it out because the driver, either has them on the manifest, or is able to search by name or confirmation number. The driver can check them in even if they are scheduled for a different shuttle time.

Zaui staff is amazing! They are always pleasant even when I am not!!

Inconvénients

We have over 31,000 reservations now, so the Lookup feature shows some instability when trying to retrieve a name from the database.

Private shuttle reservations don't show on the schedule until a payment or partial payment is made. We work around this by leaving notes at specific shuttle times where we expect this group to be.

I have yet to see a photo of Zaui's huge office space. When I call in I can hear people in the background more than fifty feet away. I have heard the ceiling is made of wood. Must be nice.

Réponse de Zaui Software

Thank you for your awesome feedback Charles! It has been incredible to be a part of your amazing success story! We chuckled a bit at the "huge office space" comment. Although we aspire to have a warehouse for an office one day, our close-knit quarters will have to do for now! We are incredibly grateful to have partners like you and are always here to support your business, no matter your mood, no matter the size of your question. Thanks for riding with us! We can't wait to see what is next for Galveston Express!

Dean
Note globale
  • Secteur d'activité : Loisirs, voyage et tourisme
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good booking system

Publié le 13/04/2021

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Overall it’s been a good experience and we’ll stick with their software for a lot longer.

Avantages

Zaui software has been amazing for our online bookings. It considerably has lessened the workload of phone bookings and been very useful to connect with third party sellers of our product.

Inconvénients

Initial setup was cumbersome and a little frustrating. As is making some alterations. Just the system not having the capacity to understand our product. We always find a way though.

Alternatives envisagées 

Wherewolf

Pourquoi choisir Zaui 

The other product wasn’t easy to use for our clients and kept phoning in bookings

Pourquoi passer à Zaui

Cost and ease of connecting with third party agents

Réponse de Zaui Software

Hi Dean, Appreciate you for taking time to share your feedback with us. It's great to hear that Zaui is delivering value in helping with offloading phone bookings and letting the booking engine do the heavy lifting for Toby Creek Adventures.

Also wanted to add that it's been a pleasure working with your team (Nicole) in switching over to the new online booking engine, and setting up staggered intervals for your ATV tours to keep both your team and guests safe.

Let us know if there's anything else we can help with!

Best,
The Zaui Team

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Zaui - FAQ

Voici quelques-unes des questions fréquentes sur Zaui.

Types de licences disponibles pour Zaui :

  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Zaui :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Zaui est disponible :

allemand, anglais, arabe, chinois, chinois traditionnel, coréen, espagnol, français, hébreu, italien, japonais, norvégien, russe

Appareils pris en charge par Zaui :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Zaui :

Bazaarvoice, CartStack, Fotaflo, FreedomPay, Google Analytics 360, Google Tag Manager 360, PayPal, Routific, Smartwaiver, Sojern Traveler Platform, Stripe, Twilio, Windcave, Yonder, Zapier, authorize.net

Ressources d'aide disponibles pour Zaui :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Zaui.