--- description: HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis sur HelpDesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.fr/software/116767/helpdesk Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) > HelpDesk est un système de gestion des cas d'assistance en ligne qui simplifie vos tâches de service client. Vos clients seront ravis de la qualité de l'assistance et vos cas d'assistance seront résolus plus rapidement. Envoyez des messages personnalisés pour une meilleure satisfaction client. > > Conclusion : 184 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 184 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Assurance qualité - Audit des problèmes - Authentification unique - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Champs personnalisables - Chat en temps réel ## Intégrations (11 au total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4116 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (19024 reviews) 3. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1729 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Efficient solution for customer support" — 5.0/5 > **Anushka** | *31 août 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. > > **Inconvénients**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. > > When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with ----- ### "Simple, Efficient, and Reliable Customer Support Tool" — 4.0/5 > **Bisola** | *31 mars 2026* | Marketing et publicité | Taux de recommandation : 6.0/10 > > **Avantages**: I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests. > > **Inconvénients**: While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals. > > Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better. ----- ### "Overall good" — 3.0/5 > **Noemi** | *18 août 2025* | Divertissement | Taux de recommandation : 4.0/10 > > **Avantages**: I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email. > > **Inconvénients**: I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list > > Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk. ----- ### "Helpdesk review" — 4.0/5 > **Jude** | *20 décembre 2025* | Jeux d’argent et casinos | Taux de recommandation : 8.0/10 > > **Avantages**: The new ticketing system which allowed me to take chats and check my tickets at the same time. This change helps me at work a lot > > **Inconvénients**: Sometimes it can be hard to navigate. Sometimes with view i wish it was a little more streamlined in order to navigate > > Overall postive experience, 8/10 i dont really have anything negative to say as i am enjoying the application ----- ### "New User to Helpdesk" — 5.0/5 > **Richard** | *12 mars 2026* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages > > **Inconvénients**: I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. > > Up to now a positive experience and a solid platform for messaging both internal and external/private. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116767/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées