--- description: HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis sur HelpDesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.fr/software/116767/helpdesk Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) > HelpDesk est un système de gestion des cas d'assistance en ligne qui simplifie vos tâches de service client. Vos clients seront ravis de la qualité de l'assistance et vos cas d'assistance seront résolus plus rapidement. Envoyez des messages personnalisés pour une meilleure satisfaction client. > > Conclusion : 183 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 183 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Assurance qualité - Audit des problèmes - Authentification unique - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Champs personnalisables - Chat en temps réel ## Intégrations (11 au total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18810 reviews) 2. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4092 reviews) 3. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3480 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avis ### "Efficient solution for customer support" — 5.0/5 > **Anushka** | *31 août 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple. > > **Inconvénients**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such. > > When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with ----- ### "Fabulous Platform" — 5.0/5 > **Melissa** | *5 mars 2026* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. > > **Inconvénients**: Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease\! > > 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient\! ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 janvier 2026* | Appareils médicaux | Taux de recommandation : 4.0/10 > > **Avantages**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Inconvénients**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "Helpdesk: benefits and drawbacks" — 5.0/5 > **Ivan** | *10 novembre 2025* | Jeux d’argent et casinos | Taux de recommandation : 8.0/10 > > **Avantages**: I like how simple it’s is to navigate through the Helpdesk, like making it easier to track, prioritize, and manage issues > > **Inconvénients**: If tickets are misrouted or the system is too rigid, sometimes errors may occur. Also relying solely on tickets may reduce direct human interaction, which some customers prefer. > > Pretty good so far, the learning curve wasn’t to complicated all. Team collaboration is also pretty good, it’s easy to assign tickets to each other. ----- ### "Very Helpful" — 4.0/5 > **Kimberley** | *20 novembre 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: I very much appreciate the ability to follow tickets and search for names and issues. This has helped to streamline my work. > > **Inconvénients**: I really can not think of anything to not like about the features of HelpDesk. As I mentioned, it has been very helpful. > > It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is efficient. ----- Page : 1/9\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116767/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées