HelpDesk
Logiciel de cas d'assistance pour un support client simplifié
4,7 /5 (17 avis) Donnez votre avis !HelpDesk - Présentation
Description du logiciel HelpDesk
HelpDesk est un système de billetterie facile d'utilisation destiné à la gestion de la communication client. Celui-ci vous permet de stocker tous les messages en un même endroit et d'en suivre le statut. Le système regorge de fonctionnalités qui favorisent une collaboration efficace. Convertir des messages en cas d'assistance à traiter est un moyen de faire gagner du temps à vos agents et de stimuler leur productivité. Vos clients peuvent vous contacter via leur canal favori.
HelpDesk - Présentation
Prix
Types de licence
HelpDesk - Fonctionnalités
Médias
HelpDesk - Avis
HelpDesk - Avis
The ideal tool for Support Teams
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
HelpDesk by LiveChat Review
Easy to use!
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Comparatif des alternatives : note globale
Comparer avec les alternatives
The ideal tool for Support Teams
Avantages
Using this ticketing system, you can manage all of your communication with clients (emails, live chat messages, and others) in a simple and easy way. You can create ticketing lists using defined filters or tags – it helps to manage tasks between teammates. I really like the feature of adding your own notes to the ticket – thanks to that all users can see it and use it to solve the client’s problem.
Inconvénients
Pricing is a bit high, so there is a possibility that startups and small companies won’t be able to afford this tool.
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Avantages
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Inconvénients
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
HelpDesk by LiveChat Review
Avantages
Easy to use, user friendly, easy to instal
Inconvénients
No reports export, No tags reports. Need more reports like live chat has
Réponse de LiveChat
Hello Karolis, thank you for your review. We implemented the ability to export reports. It enables you to export ticket metadata within the specified date range. We're constantly working on improving our reports section as well!
Easy to use!
Avantages
HelpDesk is very easy to set up and start using. I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.
Inconvénients
Certain actions can only be done using the multiple select checkbox, for example closing a single ticket either requires you to go into the ticket and update the status, or use the multiple select checkbox to close a ticket.
The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Avantages
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Inconvénients
I love it!! This software is so easy to use I don't have any complaints.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
HelpDesk - Prix
HelpDesk - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
HelpDesk - Fonctionnalités
HelpDesk - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
HelpDesk - FAQ
HelpDesk - FAQ
Voici quelques-unes des questions fréquentes sur HelpDesk.
Q. Quels sont les types de licence disponibles pour HelpDesk ?
Types de licences disponibles pour HelpDesk :
À partir de: 4,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel HelpDesk ?
Nous n'avons pas d'informations sur les fonctionnalités de HelpDesk.
Q. Qui utilise HelpDesk ?
Utilisateurs habituels du logiciel HelpDesk :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues HelpDesk est-il disponible ?
Langues dans lesquelles HelpDesk est disponible :
anglais
Q. HelpDesk prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par HelpDesk.
Q. Avec quelles applications HelpDesk peut-il s'intégrer ?
Applications s'intégrant à HelpDesk :
LiveChat, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpDesk ?
Ressources d'aide disponibles pour HelpDesk :
Support téléphonique, Support en ligne, FAQ, Base de connaissances
