--- description: HelpDesk : qu'en pensent les utilisateurs ? Lisez les avis sur HelpDesk, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpDesk - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk) # HelpDesk Canonical: https://www.getapp.fr/software/116767/helpdesk Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) > HelpDesk est un système de gestion des cas d'assistance en ligne qui simplifie vos tâches de service client. Vos clients seront ravis de la qualité de l'assistance et vos cas d'assistance seront résolus plus rapidement. Envoyez des messages personnalisés pour une meilleure satisfaction client. > > Conclusion : 180 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 180 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Text - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2002 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - AI Copilot - AI Summarization - API - Accès mobile - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Analyse des tendances - Analyse du service client - Analyse prédictive - Analyse visuelle - Assurance qualité - Audit des problèmes - Authentification unique - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Champs personnalisables - Chat en temps réel ## Intégrations (11 au total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels de gestion des plaintes](https://www.getapp.fr/directory/841/complaint-management/software) - [Logiciels de satisfaction client](https://www.getapp.fr/directory/1029/customer-satisfaction/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4081 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3444 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18785 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1725 reviews) ## Avis ### "Efficient and Easy to use\!" — 5.0/5 > **Vanessa** | *30 janvier 2021* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience. > > **Inconvénients**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it. > > I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :) ----- ### "Excellent and impressive service helpdesk provide" — 5.0/5 > **Myrel** | *2 octobre 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes. It is user-friendly, easy to access, and features a straightforward design that makes navigation simple. > > **Inconvénients**: Honestly, I can’t think of any significant shortcomings, as the Helpdesk is exceptionally comprehensive in the support it provides. Nearly every concern or question I’ve had has been addressed efficiently, whether it relates to technical issues, navigating tools, or understanding processes. The scope and responsiveness of their assistance make it feel like virtually every aspect is covered, resulting in a highly satisfactory user experience overall. > > My overall experience with HelpDesk has been overwhelmingly positive. The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have questions. The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support. The comprehensive resources and user-friendly features have contributed to a smooth and efficient experience, and I feel confident knowing that help is always easily accessible when I need it. ----- ### "Customer Service Supervisor" — 3.0/5 > **Cindy** | *15 janvier 2026* | Appareils médicaux | Taux de recommandation : 4.0/10 > > **Avantages**: I like the fact that a customer can leave us a message when we are out of the office so we don't miss any interactions with the customer. > > **Inconvénients**: Setting up HelpDesk was not as easy as it sounded. I ended up having to pay an IT company to help me get it set up and useable. Having to hire an IT company added a lot to the set up cost of this feature. I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages. > > This feature does have added value but not as much as I would have anticipated. I don't like that you have to switch from Livechat to helpdesk. I really liked the way it use to be before the helpdesk became a separate function from Livechat. ----- ### "PERFECT , GOOD" — 5.0/5 > **JESSICA** | *27 mars 2026* | Jeux vidéos | Taux de recommandation : 10.0/10 > > **Avantages**: Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and attentive. 😊 > > **Inconvénients**: Cons: Sometimes it can freeze for a moment, but it usually goes back to normal very quickly. But overall, it is very good. > > My experience with the HelpDesk was positive. The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed assistance, I received efficient support and guidance. 😊 ----- ### "Reliable and User-Friendly HD System" — 5.0/5 > **Natalia** | *19 août 2025* | Jeux d’argent et casinos | Taux de recommandation : 7.0/10 > > **Avantages**: The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to navigate for users of all levels. > > **Inconvénients**: The system works properly, but it lacks a few features: - Bulk messaging – would allow faster management of a larger number of tickets. - Custom ticket statuses and states – would provide greater flexibility and better alignment with processes. - Saving the entire thread to a file (e.g., PDF) – would make archiving and sharing cases easier. - Clear chat display in the ticket – similar to LiveChat archives, in bubble format, which would greatly improve readability. - Deleting multiple files and images from threads at once – would allow tidying up tickets and removing incorrectly added data. ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/116767/helpdesk?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116767/helpdesk) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées