HelpDesk - Présentation
Description du logiciel HelpDesk
HelpDesk est un système de billetterie facile d'utilisation destiné à la gestion de la communication client. Celui-ci vous permet de stocker tous les messages en un même endroit et d'en suivre le statut. Le système regorge de fonctionnalités qui favorisent une collaboration efficace. Convertir des messages en cas d'assistance à traiter est un moyen de faire gagner du temps à vos agents et de stimuler leur productivité. Vos clients peuvent vous contacter via leur canal favori.
HelpDesk - Présentation
Prix
Types de licence
HelpDesk - Fonctionnalités
Captures d'écran
HelpDesk - Avis
HelpDesk - Avis
Helpdesk
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
HelpDesk by LiveChat Review
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Better than the rest!
We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Helpdesk
Avantages
I'm very happy with Helpdesk, it solve our support problems, recommended. Like that they keep me posted when they implement some features I requested / wished through their support.
Inconvénients
For now nothing particular, it's a young product, so limited in features, but they add features week by week.
Very Useful to start a Helpdesk experience
Overall Helpdesk has been great for me to begin using a ticket system. Before we where using Helpdesk it was difficult for my team to keep track of which problems were solved and who was responsible for them, but now my agents always know what they are responsible for and they are able to see each ticket though to completion.
Avantages
Helpdesk is very easy to get started with and is extremely affordable compared to other options. It was very easy for me to already use our existing Helpdesk email address and give my agents a way to track their tickets. The software is very easy for my agents to understand and it is great that they can access it online anywhere.
Inconvénients
I would like to see an option for omnichannel so we can respond to customers in the medium they use to first reach out rather than always have to redirect to our support email.
HelpDesk by LiveChat Review
Avantages
Easy to use, user friendly, easy to instal
Inconvénients
No reports export, No tags reports. Need more reports like live chat has
So easy you can't pass it up!
It's been a pleasure to use and has made my job so much easier!
Avantages
There is really no learning curve for using this software. From the first day you are ready to go, helping your clients, and getting feedback for your services. They are very receptive to feedback and are constantly improving the software. Love it!
Inconvénients
I love it!! This software is so easy to use I don't have any complaints.
Better than the rest!
We've used Salesforce Service Cloud, Zendesk, Groove and a slew of others. The team at Helpdesk has built a functionally rich solution that doesn't require a degree to understand how to operate. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Avantages
Super easy to get up and running and start managing customer support inquiries. The support team at HelpDesk is very attentive in addressing any questions.
Inconvénients
Tighter integration with LiveChat when we selected the software would have been great, but that has since been rolled out.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
HelpDesk - Prix
HelpDesk - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
HelpDesk - Fonctionnalités
HelpDesk - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
HelpDesk - FAQ
HelpDesk - FAQ
Voici quelques-unes des questions fréquentes sur HelpDesk.
Q. Quels sont les types de licence disponibles pour HelpDesk ?
Types de licences disponibles pour HelpDesk :
À partir de: 4,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel HelpDesk ?
Nous n'avons pas d'informations sur les fonctionnalités de HelpDesk.
Q. Qui utilise HelpDesk ?
Utilisateurs habituels du logiciel HelpDesk :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME
Q. Dans quelles langues HelpDesk est-il disponible ?
Langues dans lesquelles HelpDesk est disponible :
anglais
Q. Quels sont les types de licence disponibles pour HelpDesk ?
Types de licences disponibles pour HelpDesk:
Abonnement
Q. HelpDesk prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par HelpDesk.
Q. Avec quelles applications HelpDesk peut-il s'intégrer ?
Applications s'intégrant à HelpDesk :
LiveChat, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpDesk ?
Ressources d'aide disponibles pour HelpDesk :
FAQ, Base de connaissances, Support en ligne, Support téléphonique
