
En savoir plus sur HelpDesk
HelpDesk est un système de billetterie facile d'utilisation destiné à la gestion de la communication client. Celui-ci vous permet de stocker tous les messages en un même endroit et d'en suivre le statut. Le système regorge de fonctionnalités qui favorisent une collaboration efficace. Convertir des messages en cas d'assistance à traiter est un moyen de faire gagner du temps à vos agents et de stimuler leur productivité. Vos clients peuvent vous contacter via leur canal favori.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
The best HelpDesk for small business website owners
Publié le 11/03/2022
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and...
Customer Support was hard to get a hold of through Shopify App and took over a week to get help and then was told I cannot use my HelpDesk on Shopify I would have to start over with a new account.
Avantages
Features, layout, tags, spam blocking, email signature in outgoing emails, domain verification for outgoing emails so it has our email address
Inconvénients
You can not integrate with Shopify unless you start a whole new account with a different domain and email then you have to start all over from scratch. Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same company.
- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Operations and Admin use with My Secure Advantage Inc. (MSA)
Publié le 12/12/2022
We love it. We use HelpDesk, LiveChat, and ChatBot
We love it. We use HelpDesk, LiveChat, and ChatBot
Avantages
We love the ability to quickly process support and/or member-facing requests through the website or the App.
Inconvénients
N/A - Support isn't available live since we are on the west coast of the United States and y'all are in Poland. Even though we have to submit tickets, support has been very quick and collaborative
Pourquoi choisir HelpDesk
Poor support and availabilityLogiciel antérieur
Zendesk SuitePourquoi passer à HelpDesk
The intergration of the three products we have HelpDesk, LiveChat, and ChatBot- Secteur d'activité : Formation professionnelle et coaching
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Helpdesk
Publié le 08/03/2021
We purchased this program to help us with ticket management, as we were handling our customer...
We purchased this program to help us with ticket management, as we were handling our customer service tickets through regular email. This system does allow us to do that. However, the system is not customizable, and it is very cumbersome and clunky. I would definitely not recommend this system to anyone else.
Avantages
-- Provides an easier way to manage requests that come into our business than through regular email.
-- Gives an option for writing internal notes so that agents can make private comments to one another inside tickets for background
-- Keeps all our support requests in one location so they are easier to find and manage than regular email
Inconvénients
-- Templates / emails cannot be customized without knowledge of HTML
-- Poor customer service -- we have submitted tickets as well as chatted with CS on issues that required further investigation on their end. They have told us each time they would get back to us, but they never have. If they can't resolve the issue right at that moment, we never hear from them again.
-- Our automated responses that we have set up to trigger when someone submits a ticket go our to every agent, every single time someone submits a ticket. Very annoying. The automated responses also become part of the ticket thread, which makes the threads long and cumbersome. We have asked them to please shut this off, and have been told they cannot do that.
Réponse de LiveChat Software
Hi Lianne,
Here's Weronika from HelpDesk. Thank you for your honest review. I've read it carefully and would like you to know that it's crucial to make HelpDesk usable and meet your needs.
Email templates indeed require HTML knowledge, but luckily you can always use our default template. It's ready to implement and will make your messages look professional.
I'm sorry we left your message unanswered. We didn't do this on purpose. Our support heroes do their best 24/7 to answer your doubts. I'll see what happened with your ticket to make sure this never happens again.
Now, the issue with automated workflows. They're designed to make your job easier, so I deeply regret that it didn't work out as expected. I'd appreciate knowing exactly how you've set them up so we can make them run in your favor. Email us directly at weronika@helpdesk.com to discuss the matter and reactivate your account for a month for free. I'll do my best to make your experience with HelpDesk enjoyable.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Live chat for Instant communication
Publié le 04/10/2023
We are happy with the Livechat, it has given our customers a way to ask us immediate questions and...
We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in real time vs an email contact system
Avantages
We like the easy integration and ability to show the live chat on the pages we pick, rather than all. Short cuts are a great time saver as we get multiple queries for support so we can send them off
Inconvénients
We don't have many issues with software, just the people on the other end :)
- Secteur d'activité : Machines
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
We have what we need, but there is always what to improve
Publié le 17/01/2023
Everything is suitable and in the end of the day does the job
Everything is suitable and in the end of the day does the job
Avantages
Great to have a form for customer to fill which was easy to implement in the website and to start gather tickets
Inconvénients
We needed different inputs to a form and we were unable to create custom inputs or text box to gather more specific information from customer, for example remote software login details or warranty number. Also we lack of analysis data, we cant know which our selling products receive most tickets.
Alternatives envisagées
Zoho DeskPourquoi choisir HelpDesk
not enough featuresPourquoi passer à HelpDesk
Recommendations from other websites, we tried and it fit our needsHelpDesk - FAQ
Voici quelques-unes des questions fréquentes sur HelpDesk.Q. Quels sont les types de licence disponibles pour HelpDesk ?
Types de licences disponibles pour HelpDesk :
- À partir de : 29,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise HelpDesk ?
Utilisateurs habituels du logiciel HelpDesk :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues HelpDesk est-il disponible ?
Langues dans lesquelles HelpDesk est disponible :
anglais
Q. HelpDesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpDesk :
Q. Avec quelles applications HelpDesk peut-il s'intégrer ?
Applications s'intégrant à HelpDesk :
Chatbot, GitHub, HubSpot CRM, Jira, LiveChat, Shopify, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpDesk ?
Ressources d'aide disponibles pour HelpDesk :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour HelpDesk.