ServiceWorks

All In One. Effortless. Accessible. Cloud Based Solution

4,6 /5 (11 avis) Donnez votre avis !

ServiceWorks - Présentation

Description du logiciel ServiceWorks

BOOST YOUR FIELD SERVICE OPERATIONS WITH US. No matter what service you offer we have solution for you. We offer end to end business solutions for managing service, retail and delivery operations.
Key Features
Multi-Location Inventory Management
Centralized Purchase Order System
Route optimization
Tracking of Drivers and Automated ETA calculation
Make Decisions based on transaction data
Customer feedback
Custom Notification via email,SMS and Robocall
Digital proof of order

ServiceWorks - Présentation

Prix

À partir de
19,99 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html


ServiceWorks - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

CRM
Jobs in mobile app and view techs from admin
Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app.
Schedule and Dispatch from anywhere - from the office or on the field
Vehicle locations and routes are displayed on the map
Yearlong view of all your work
Vidéo de ServiceWorks Vidéo de ServiceWorks Capture d'écran pour ServiceWorks : CRM Capture d'écran pour ServiceWorks : Jobs in mobile app and view techs from admin Capture d'écran pour ServiceWorks : Run your business on the go. Track time, create jobs, schedule, dispatch, order parts receive them everything in one app. Capture d'écran pour ServiceWorks : Schedule and Dispatch from anywhere - from the office or on the field Capture d'écran pour ServiceWorks : Vehicle locations and routes are displayed on the map Capture d'écran pour ServiceWorks : Yearlong view of all your work

ServiceWorks - Avis

ServiceWorks - Avis

Note globale
4,6
/
5
Excellent
10

Très bien
0

Moyen
0

Médiocre
0

Mauvais
1

Rapport qualité-prix
4,5
Fonctionnalités
4,5
Simplicité d'utilisation
4,5
Support client
4,6
91% des utilisateurs recommandent cette application
Robert W.

End of the search

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.


Traduire avec Google Translate
William G.

5 star out 5 star review

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender


Traduire avec Google Translate
Jesse S.

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY

HORRIBLE


Traduire avec Google Translate
Gregory S.

Upgrade your service department's offerings

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.


Traduire avec Google Translate
Heidi G.

Great Experience So Far!

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.


Traduire avec Google Translate
Robert W.
Secteur d'activité: Construction
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

End of the search

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 09/07/2020
Provenance de l'avis : Capterra

My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.

Avantages

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Inconvénients

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

William G.
Secteur d'activité: Électronique grand public
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

5 star out 5 star review

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 19/06/2020
Provenance de l'avis : Capterra

I like the software very well but only thing it needs is in the app beiang able to reschedule with the calender

Avantages

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Inconvénients

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jesse S.
Secteur d'activité: Vins et spiritueux
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

USING THIS PROGRAM HAS BEEN THE MOST FRUSTRATING PART OF RUNNING THE COMPANY

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 22/07/2020
Provenance de l'avis : Capterra

HORRIBLE

Avantages

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

Inconvénients

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Gregory S.
Secteur d'activité: Immobilier
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Upgrade your service department's offerings

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/03/2020
Provenance de l'avis : Capterra

Positive. Allows us to gain control over the tech routing which translates into faster response times at less costs.

Avantages

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

Inconvénients

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Heidi G.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Great Experience So Far!

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 02/05/2019
Provenance de l'avis : Capterra

So far, working with Serviceworks has been one of the most collaborative experiences I have had to date. [SENSITIVE CONTENT HIDDEN] has been incredible responsive to all our input and our requested to system changes;
based on our experience thus far we expect great things in the future.

Avantages

3 Things:
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.

Inconvénients

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

Traduire en français

Réponse de Service Works

We are happy to provide you continued support to help you run your business. Thank you!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,2/10
Basé sur 11 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ServiceWorks - Prix

ServiceWorks - Prix

À partir de
19,99 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html

14-day free trial, no credit card required.
We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Rapport qualité-prix
4,5/5
Basé sur 11 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ServiceWorks - Fonctionnalités

ServiceWorks - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 11 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur ServiceWorks

Plus d'informations sur ServiceWorks

ServiceWorks - Principales fonctionnalités

  • Accounting Integration
  • Billing & Invoicing
  • Client Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Dispatch Management
  • Employee Management
  • Equipment Tracking
  • Inventory Management
  • Job Management
  • Mobile Access
  • Order Management
  • Routing
  • Traceability
  • Vendor Management
  • Warehouse Management
  • Work Order Management

Avantages

• Customer data can be accessed from anywhere, through any internet-enabled device, and devices can be scanned, updated, and tracked from the field.

• The drag-and-drop calendar allows users to easily schedule and reassign jobs.

• ServiceWorks offers electronic signature capture, enabling the secure signing of agreements, contracts, and other documents.

• GPS tracking lets managers view team locations in real time, visualized on a map, and ServiceWorks also stores routes to provide full location histories.

• Purchase order requests can be placed when creating new jobs based on required materials and inventory, and all materials used can be tracked and reported on.

ServiceWorks - FAQ

ServiceWorks - FAQ

Voici quelques-unes des questions fréquentes sur ServiceWorks.

Q. Quels sont les types de licence disponibles pour ServiceWorks ?

Types de licences disponibles pour ServiceWorks :

À partir de: 19,99 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

14-day free trial, no credit card required. We have two tiers for pricing. For more information please visit https://service.works/pricing.html

Q. Quelles sont les principales fonctionnalités du logiciel ServiceWorks ?

Fonctionnalités du logiciel ServiceWorks :

  • Accounting Integration
  • Billing & Invoicing
  • Client Management
  • Contact Database
  • Contract Management
  • Custom Forms
  • Dispatch Management
  • Employee Management
  • Equipment Tracking
  • Inventory Management
  • Job Management
  • Mobile Access
  • Order Management
  • Routing
  • Traceability
  • Vendor Management
  • Warehouse Management
  • Work Order Management

Q. Qui utilise ServiceWorks ?

Utilisateurs habituels du logiciel ServiceWorks :

PME, Grandes entreprises, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues ServiceWorks est-il disponible ?

Langues dans lesquelles ServiceWorks est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ServiceWorks ?

Types de licences disponibles pour ServiceWorks:

Abonnement

Q. ServiceWorks prend-il en charge les appareils mobiles ?

Appareils pris en charge par ServiceWorks :

Android, iPhone, iPad

Q. Avec quelles applications ServiceWorks peut-il s'intégrer ?

Applications s'intégrant à ServiceWorks :

Authorize.net, Google Calendar, QuickBooks Online, QuickBooks Online Advanced, Shopify, Square Payments, Zapier

Q. Quelles sont les ressources d'aide disponibles pour ServiceWorks ?

Ressources d'aide disponibles pour ServiceWorks :

Support téléphonique, Support en ligne, Base de connaissances, Tutoriels vidéo