--- description: Infinity Call Tracking : qu'en pensent les utilisateurs ? Lisez les avis sur Infinity Call Tracking, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Infinity Call Tracking - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des appels téléphoniques](/directory/749/call-tracking/software) > [Infinity Call Tracking](/software/116663/infinity) # Infinity Call Tracking Canonical: https://www.getapp.fr/software/116663/infinity Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/116663/infinity?page=2) > Infinity est une solution de renseignement sur les appels qui prend en charge le suivi des appels en ligne et hors ligne. Pouvant intégrer plusieurs plateformes CRM (Customer Relationship Management), Infinity peut facilement comprendre le parcours complet des clients et optimiser le retour sur investissement en affichant les revenus par rapport à des campagnes marketing spécifiques. > > Conclusion : 17 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 17 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Infinity - **Pays**: Surrey, R.-U. - **Entreprise fondée en**: 2010 ## Contexte commercial - **Prix à partir de**: 65,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile) - **Langues**: anglais, espagnol, français, serbe - **Pays disponibles**: Royaume-Uni ## Fonctionnalités - API - Actions découlant d'un événement - Analyse des campagnes - Archivage et rétention - CRM - Enregistrement des appels - Enregistrement à la demande - Enregistrements - Gestion des campagnes - Gestion des contacts - IVR - Identification de l'appelant - Monitoring - Métriques de suivi d'appels - ROI Tracking - Rapports sur les appels - Real-Time Analytics - Routage des appels - Suivi des activités - Suivi des appels ## Intégrations (5 au total) - Cloud Messaging Stack - Google Analytics 360 - Quantcast - Salesforce Sales Cloud - Webtrends ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) ## Catégories connexes - [Logiciels de gestion des appels téléphoniques](https://www.getapp.fr/directory/749/call-tracking/software) - [Logiciels d'enregistrement des appels](https://www.getapp.fr/directory/935/call-recording/software) ## Logiciels similaires 1. [Ringover](https://www.getapp.fr/software/117547/ringover) — 4.7/5 (871 reviews) 2. [3CX](https://www.getapp.fr/software/103409/3cx) — 4.4/5 (465 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Readymode](https://www.getapp.fr/software/107701/xencall) — 4.6/5 (142 reviews) 5. [CTM](https://www.getapp.fr/software/127363/calltrackingmetrics) — 4.7/5 (158 reviews) ## Avis ### "Fantastic management and support" — 5.0/5 > **Joe** | *10 juillet 2020* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: The insights are great and presented in an understandable way and the support and account management we received from \[SENSITIVE CONTENT HIDDEN\] respectively was excellent - thank you\! > > **Inconvénients**: Not much, generally it was excellent so no complaints here > > It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs ----- ### "A tool that does the job well." — 5.0/5 > **Dan** | *27 mars 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier. > > **Inconvénients**: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though. ----- ### "Product fine, customer service poor" — 4.0/5 > **Al** | *9 novembre 2022* | Marketing et publicité | Taux de recommandation : 2.0/10 > > **Avantages**: As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives. > > **Inconvénients**: We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their \[SENSITIVE CONTENT\] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again. > > I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around. ----- ### "Great customer service" — 5.0/5 > **Océane** | *4 juin 2020* | Équipement et fournitures de bureau | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls. > > **Inconvénients**: Not being able to bulk download recorded calls. > > My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". \[SENSITIVE CONTENT HIDDEN\] and of course, my favorite \[SENSITIVE CONTENT HIDDEN\] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service. ----- ### "Infinity is imperative to the success of our new business strategy" — 4.0/5 > **Laura** | *27 mars 2019* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people. > > **Inconvénients**: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/116663/infinity?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/116663/infinity) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Données structurées