AlertOps

AlertOps

Incident & response management tool for IT & DevOps teams

4.6/5 (16 avis)

AlertOps - Présentation

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

Prix

À partir de
8,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

AlertOps - Avis

Note globale
4.6/5
100% d'avis positifs
9
Excellent
7
Très bien
0
Moyen
0
Médiocre
0
Horrible
L.victoria B.
Traduire avec Google Translate

Very Happy Customer.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/06/2019
Provenance de l'avis : Capterra

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Avantages

I can make the schedule ahead of the time and make changes immediately when needed.

Inconvénients

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

Réponse de AlertOps

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jason W.
Traduire avec Google Translate

We got this to replace a product that was not going to support apple phones. And saved money too.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/12/2017
Provenance de l'avis : Capterra

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Avantages

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Inconvénients

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

Réponse de AlertOps

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Cameron P.
Traduire avec Google Translate

Great value for money and very good customer support

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 17/06/2019
Provenance de l'avis : Capterra

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Avantages

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Inconvénients

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Réponse de AlertOps

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Rudy S.
Traduire avec Google Translate

Great service, always fast support if and when needed.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/12/2017
Provenance de l'avis : Capterra

Avantages

It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Inconvénients

I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Réponse de AlertOps

Thanks for the awesome review! I'm glad our flexibility fits your needs and expectations.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Pete B.
Traduire avec Google Translate

Significant reduction in incident time to resolution

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/12/2017
Provenance de l'avis : Capterra

Improved response time to business critical incidents.

Avantages

Ability to create sophisticated alerts from multiple user touch points.
Simple interface for acknowledging and assigning incidents.

Inconvénients

Scheduling can be confusing.
Creating new integrations can be time consuming.

Réponse de AlertOps

Thanks for your review! We're happy to help with scheduling and integration configurations. Feel free to reach out anytime!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

AlertOps - Prix

À partir de
8,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

AlertOps - Fonctionnalités

  • API
  • Alertes et remontée des problèmes
  • Gestion des flux de travail
  • Intégration de tiers
  • Intégration des applications
  • Outils de collaboration
  • Rapports et statistiques

  • Audit
  • Contrôle d'accès
  • Données en temps réel
  • Importation et exportation de données
  • Interface glisser-déposer
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports personnalisables
  • Suivi des activités
  • Surveillance en temps réel
  • Sécurité SSL
  • Tableau de bord d'activités

Plus d'informations sur AlertOps

AlertOps - Principales fonctionnalités

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Avantages

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

AlertOps - FAQ

Voici quelques-unes des questions fréquentes sur AlertOps.

Q. Quels sont les types de licence disponibles pour AlertOps ?

Types de licences disponibles pour AlertOps :

À partir de: 8,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Q. Quelles sont les principales fonctionnalités du logiciel AlertOps ?

Fonctionnalités du logiciel AlertOps :

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Q. Qui utilise AlertOps ?

Utilisateurs habituels du logiciel AlertOps :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues AlertOps est-il disponible ?

Langues dans lesquelles AlertOps est disponible :

anglais

Q. Quels sont les types de licence disponibles pour AlertOps ?

Types de licences disponibles pour AlertOps:

Abonnement

Q. AlertOps prend-il en charge les appareils mobiles ?

Appareils pris en charge par AlertOps :

Android, iPhone, iPad

Q. Avec quelles applications AlertOps peut-il s'intégrer ?

Applications s'intégrant à AlertOps :

Freshdesk, HipChat, JIRA Software, Microsoft Azure, New Relic, Panopta, ServiceNow, Uptime Cloud Monitoring, VMWare Practice Lab, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour AlertOps ?

Ressources d'aide disponibles pour AlertOps :

Forum, Base de connaissances, Support en ligne, Support téléphonique