AlertOps

AlertOps

Incident & response management tool for IT & DevOps teams

4.6/5 (16 avis)

AlertOps - Présentation

Description du logiciel AlertOps

AlertOps is a cloud-based incident management solution which helps NOC, ITOps, and DevOps teams collaborate and automate responses to critical business issues in real-time. It enables users to set-up various escalation and routing methods to facilitate the management of triggers across organizations.

Key features of AlertOps include on-call schedules, reporting, live call routing, alert aggregation, team management, real-time collaboration and mobile incident management. The tool allows users to create custom workflows for sending alerts to stakeholders and lets ticketing software automate callbacks, close/open tickets, and fetch data from other integrated systems. It also enables users to integrate their platform through Web API or email and send notifications from monitoring tools to all concerned groups.

AlertOps, built on Microsoft Azure cloud infrastructure, provides a role-based security module which enables users to define user roles and maintain a secure work environment as required by businesses. Its Live Call Routing system allows users to route calls to multiple teams in real time and track every call interaction.

AlertOps facilitates two-way integration with several in-house and third-party softwares such as JIRA, ServiceNow, and more. It also provides mobile applications for Android and iOS devices, which allows users to respond quickly to critical incidents anywhere, anytime.

AlertOps - Présentation

Prix

À partir de
8,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.


AlertOps - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour AlertOps : Connect integrations through email or web API and send alerts directly
Capture d'écran pour AlertOps : Connect integrations through email or web API and send alerts directly Capture d'écran pour AlertOps : Add members to groups, manage schedules, view group contact methods, and create new topics Capture d'écran pour AlertOps : Integrate systems with third-party software such as Jira, Slack, ServiceDesk, and monitor operations across systems Capture d'écran pour AlertOps : Manage open and close ticket alerts from the mobile app and respond to incidents in real time

AlertOps - Avis

AlertOps - Avis

Note globale
4.6
/
5 16 avis
Excellent
9

Très bien
7

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.7
Fonctionnalités
4.6
Simplicité d'utilisation
3.9
Support client
4.4
100% des utilisateurs recommandent cette application
Juan pablo R.

Experience using alertops

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack


Traduire avec Google Translate
L.victoria B.

Very Happy Customer.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!


Traduire avec Google Translate
Jason W.

We got this to replace a product that was not going to support apple phones. And saved money...

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.


Traduire avec Google Translate
George W.

Good technology but customer service needs polish.


Traduire avec Google Translate
Cameron P.

Great value for money and very good customer support

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.


Traduire avec Google Translate
Juan pablo R.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Experience using alertops

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 27/07/2018
Provenance de l'avis : Capterra

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Avantages

The scaling system and notifications sms.

Inconvénients

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Traduire avec Google Translate

Réponse de AlertOps

Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

L.victoria B.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Very Happy Customer.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/06/2019
Provenance de l'avis : Capterra

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Avantages

I can make the schedule ahead of the time and make changes immediately when needed.

Inconvénients

Limited options for individual responses to the extensions.

I'd love it if I got the voice messages in text form.

Traduire avec Google Translate

Réponse de AlertOps

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jason W.
Secteur d'activité: Vente en gros
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

We got this to replace a product that was not going to support apple phones. And saved money too.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/12/2017
Provenance de l'avis : Capterra

support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Avantages

Very adjustable to work with anything. And cloud base does help for future changes.
the cost turns out to be 1/2 of what we use to spend for a product we less support.

Inconvénients

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue.
But like I said it could be a setting issue.

Traduire avec Google Translate

Réponse de AlertOps

Awesome! I'm glad we were able to save you money and give you the support you need! The setting can be seen soon in an upcoming release, so stay tuned!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

George W.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Good technology but customer service needs polish.

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 13/02/2018
Provenance de l'avis : Capterra

Avantages

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Inconvénients

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Traduire avec Google Translate

Réponse de AlertOps

Hi George,
Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Cameron P.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great value for money and very good customer support

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 17/06/2019
Provenance de l'avis : Capterra

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Avantages

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Inconvénients

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Traduire avec Google Translate

Réponse de AlertOps

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8.9/10
Basé sur 16 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

AlertOps - Prix

AlertOps - Prix

À partir de
8,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Standard - $8/user/month billed monthly or $5/user/month billed annually
Premium - $18/user/month billed monthly or $15/user/month billed annually
Enterprise - $38/user/month billed monthly or $30/user/month billed annually
Custom plans are available on quote.

Rapport qualité-prix
4.7/5
Basé sur 16 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

AlertOps - Fonctionnalités

AlertOps - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.6/5
Basé sur 16 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur AlertOps

Plus d'informations sur AlertOps

AlertOps - Principales fonctionnalités

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Avantages

• AlertOps enables users to set up custom and multi-tiered rules for teams to send and receive notification as per alert aggregation.
• AlertOps lets IT operation managers to add contacts, edit security roles, view members in a group and route calls as per their schedules.
• Businesses can use AlertOps to build custom workflows and rules to escalate incidents, highlight unknown actions and reduce response time
• With manual paging tools, the platform allows DevOps to inform multiple teams at once and use templates and open tickets to receive immediate responses.
• Users can automate operations in real-time and quickly collaborate with teams to come up with a solution for incidents.

AlertOps - FAQ

AlertOps - FAQ

Voici quelques-unes des questions fréquentes sur AlertOps.

Q. Quels sont les types de licence disponibles pour AlertOps ?

Types de licences disponibles pour AlertOps :

À partir de: 8,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Standard - $8/user/month billed monthly or $5/user/month billed annually Premium - $18/user/month billed monthly or $15/user/month billed annually Enterprise - $38/user/month billed monthly or $30/user/month billed annually Custom plans are available on quote.

Q. Quelles sont les principales fonctionnalités du logiciel AlertOps ?

Fonctionnalités du logiciel AlertOps :

  • Assignment Management
  • Dashboard
  • Disaster Recovery
  • Escalation Management
  • Event Logs
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Performance Metrics
  • Project Management
  • Release Management
  • SLA Management
  • Self Service Portal
  • Task Management
  • Ticket Management
  • Timeline Management
  • Uptime Monitoring
  • User Activity Monitoring

Q. Qui utilise AlertOps ?

Utilisateurs habituels du logiciel AlertOps :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues AlertOps est-il disponible ?

Langues dans lesquelles AlertOps est disponible :

anglais

Q. Quels sont les types de licence disponibles pour AlertOps ?

Types de licences disponibles pour AlertOps:

Abonnement

Q. AlertOps prend-il en charge les appareils mobiles ?

Appareils pris en charge par AlertOps :

Android, iPhone, iPad

Q. Avec quelles applications AlertOps peut-il s'intégrer ?

Applications s'intégrant à AlertOps :

Freshdesk, HipChat, JIRA Software, Microsoft Azure, New Relic, Panopta, ServiceNow, Uptime Cloud Monitoring, VMWare Practice Lab, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour AlertOps ?

Ressources d'aide disponibles pour AlertOps :

Forum, Base de connaissances, Support en ligne, Support téléphonique