ModMed

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EHR (dossier médical partagé) spécifique aux spécialités et suite logicielle de gestion de cabinet

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Modernize Medicine est un système d'EHR (dossier médical partagé) et une suite informatique spécialisés dans le cloud qui prend en charge la gestion de cabinet, l'analyse, la gestion du cycle des revenus, le reporting MIPS, la gestion des images, une borne interactive pour les patients, un portail patient, des rappels des patients et des enquêtes auprès des patients. L'ensemble des solutions est disponible pour les cabinets de dermatologie, d'ophtalmologie, d'orthopédie, d'otolaryngologie, de gastroentérologie, d'urologie, de chirurgie plastique et de médecine de la douleur. Les outils de gestion de la modernisation de la médecine aident les utilisateurs à rationaliser leur flux de travail, en leur permettant de prendre des rendez-vous, d'accéder aux rapports et de gérer les documents et la facturation à partir d'un emplacement central.

Modernize Medicine fournit aux dermatologues, ainsi qu'aux autres solutions spécialisées, un système central d'EHR (dossier médical partagé), des outils de gestion de cabinet et des services de gestion du cycle de revenus. Les utilisateurs ont également accès à des analyses et à une fonctionnalité intégrée MIPS (système de paiement par primes basé sur le mérite), qui permet aux dermatologues de collecter des données MIPS dans le flux d'un examen. Les outils de gestion des stocks aident les utilisateurs à rationaliser les points de vente et les processus de distribution, ainsi qu'à suivre et à gérer les stocks. Modernizing Medicine prend en charge la télésanté et la pathologie pour les cabinets de dermatologie, aidant les médecins à gagner du temps en traitant les patients à distance. La solution de gastroentérologie prend en charge un rédacteur de rapport d'endoscopie, tandis que le logiciel orthopédique s'intègre à la plateforme d'images et de fichiers PACS basée sur le cloud d'Ambra pour aider les utilisateurs à accéder aux images des patients et à les gérer en ligne.


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Note globale

4,2 /5
(172)
Rapport qualité-prix
3,6/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,2/5
Support client
4,0/5

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5 avis affichés sur 172
Gilbert
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Publié le 07/04/2013

I am the owner/doctor of a solo ophthalmology practice and just opened a little over a year ago. I...

I am the owner/doctor of a solo ophthalmology practice and just opened a little over a year ago. I only have two staff members: a receptionist and a tech. I wanted to start off right away with an electronic health record system because I didn't have much storage space in my new office. I also wanted to qualify for Meaningful Use. I was looking for a cloud-based electronic health record (EHR) system because it would minimize the amount of computer equipment needed and be easily accessible. I also wanted a system that would utilize the iPad, if possible.

I started with a company that had a very nice layout that displayed all the examination findings in one screen, but there were several major problems (watch out for these when you are shopping):
The javascript-based interface accessed through a web-browser had many bugs.

The IT team was poor. It was based in another country, so there was a problem coordinating time zones. There was also poor communication among the teams within the company. It took them 5 months of trying to program a bridge between my EHR and practice management (PM) systems, and by that time, I was just sick of the run-around that they gave me.

I could not find the time to program all of my impression/diagnosis code/plan algorithms. The default ones they packaged for me were inadequate.

I really wanted to use an iPad for my EHR. Even if I could access this EHR with the iPad Safari browser, the user interface was really designed for clicking with a mouse and using a PC keyboard.

I finally went to paper charts for a few months while shopping around for other EHR systems. I randomly got a Google ad for Modernizing Medicine while writing my email and decided to check them out. When I clicked on their ad, they were advertising for their ophthalmology app, but had not released it yet. A few months later, I looked again, and found that they had just released their ophthalmology app and that they were Meaningful Use certified. I signed up with them a few weeks later and have been with them for the past 6 months. I was up and running just in time for the last attestation period for Meaningful Use for 2012 (October 2012).

The company has been great to work with. The EHR to PM system bridge was completed within a few weeks. The online training was great and timely (we fit the sessions within a month and this gave me time to spare for going online in time for October 2012). Customer service has also been wonderful. They are continually making improvements.

The system is easy to use, and it comes packaged with impressions/plans that is already great. The time-saving program that makes most accessible the most common impressions/plans that you choose is really time-saving. I also love how it is "customizable" on the fly. If you don't like one of the pre-programmed items, you change it and it is saved for the next patient with the same presentation.

I am most impressed with their native iPad app. To me, it is the biggest selling point of Modernizing Medicine. When I signed up with Modernizing Medicine, they were, as far as I knew, the only cloud-based EHR with a native iPad app. The only other company with a native iPad app was one which was apparently pretty expensive and also required me to purchase an in-house server (another huge expense).

As a note, if you are in the market for an EHR in which you can use an iPad, don't be tricked by other companies which claim that you can use the iPad to navigate their program. Most of them use a remote desktop program in which the iPad is essentially mirroring the screen from a separate Microsoft Windows computer in your office (a former colleague of mine was duped this way). It is slow, because you are running the EHR 'secondhand,' and the iPad touch interface was never made to navigate through Microsoft Windows. If you see an ad from another company that shows an iPad with a screenshot that looks like a Microsoft Windows window, be wary!

The iPad interface of Modernizing Medicine is very easy to use (and easy to learn) and saves me a lot of time. With my previous EHR, it was still inconvenient to lug around a laptop from room to room or from a room to a table surface to use the mouse and keyboard to fill out charts. With EMA (Modernizing Medicine), I can fill out charts while I walk from room to room between patients. Electronic prescriptions are sent right through the app. I have one iPad for myself, and one for my tech. My staff love the program.

One of my iPads has a cellular data plan activated - the benefit of this is that it can still operate if the Internet connection in your office is down. I also can take the iPad from hospital to hospital if I need to do an off-site consult.

I have given Modernizing Medicine 5 stars in three of the rating categories. I gave 4 stars for the product quality, only because I have encountered bugs even if it is a very high quality product. However, I have never encountered an EHR that does not have bugs (my colleagues all tell me that their EHR systems have bugs). In addition, Modernizing Medicine has been very proactive in addressing bugs and making improvements.

Adam
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

EHR of the Future

Publié le 31/01/2019

We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR...

We use the Modernizing Medicine EMA Orthopedic platform and are very happy to have found an EHR company that works with us and their other clients to make the system better for all. I also like the fact that each of the other EHR domains (ex. Derm, gastro, etc.) work together re utilizing tools already developed/solved for other domains instead of always having to design items from scratch, this dramatically improves the time from a "client system request" to "included in a release".

If you are in the market for an EHR, I would suggest you take a serious look at the EMA platform from Modernizing Medicine and then decide if the system is right for your practice. Modernizing Medicine is a great company to work with in solving your clinical workflow challenges.

Avantages

Excellent technical support staff and training staff. The ModMed Programming team is constantly coming out with updates and additional needed/requested functionality. They are always open to listen and understand the problems faced by our clinical staff and providers in order to design, develop, and implement solutions to our problems. The staff from Modernizing Medicine is always delightful to deal with and they are fully supportive of delivering the best experience and easing documentation burden around the clinical visit compared to other EHRs

Inconvénients

The system is designed around the physician workflow and smaller office staff, this system is not as user friendly for office staff not involved with the clinical visit when you get into a large, busy clinic. Many of the administrative features found in the larger client base systems are not found in this one. They are making progress on all of the above with each and every update!

Réponse de Modernizing Medicine

Dear Adam - We cannot thank you enough for taking the time to share your honest feedback with us and others considering our software. We value the relationship we have with you and the entire MSK team. - Tara W., VP of Orthopedics & Pain Management

Charity
Note globale
  • Secteur d'activité : Cabinets médicaux
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

The schedule is development's redheaded stepchild

Publié le 19/04/2019

EMA is robust, and the PM system has come a long way in the past few years. Medical documentation...

EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.

Avantages

Integration with Relatient for appointment confirmations

Inconvénients

The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.

Réponse de Modernizing Medicine

Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager

Bill
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Publié le 06/07/2013

I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology...

I lead the Administration and Operations for a 5 physician, 4 physician extender dermatology practice. Prior to this position, I spent 17 years as a senior executive at Accenture, the world's largest technology consulting firm. In this role, I worked with many Fortune 100 companies and their technology vendors. Software company evaluation and selection is one of my areas of depth and experience.

Our practice spent over 1 year evaluating the EMR marketplace, watching closely as it evolved. We met with the sales and support personnel from the leading firms with Dermatology-specific solutions. In addition to features and functionality, we sought a partner with a vision, and the dedication and know-how to translate that vision to the market.

We selected Modernizing Medicine (M2) in Q3 2012 and are approaching 1 year with it in production.

I recently asked several of the physicians to share the best thing they like about M2 EMA. Their decidedly non-IT replies were - "it’s awesome, my patient visit documentation quality is stunning when compared to my old paper charts"; "it's amazing -it just keeps getting better with each release"; and "the coding accuracy, based on the Dx codes, is brilliant".

Our pathology lab coordinator is effusive in her praise of EMA’s Cancer Log, and even more impressed with the fact that they value and adopt her input on how to make it easier to use.

Our medical assistants (MA’s) love the new body maps in the latest update - more accurate and anatomically correct. The “EMA runs in background” feature is helpful when patients sign consent forms; they no longer accidentally hit the "home" button and close EMA. Several of our MA’s and one physician extender had experience with M2 EMA’s leading competitor, and they tell me EMA is significantly better and much easier to use.

Given the size of our practice and the number of employees and providers, we elected the on-site training option. The trainers were young, dynamic, and impressive - not only in their knowledge of the software, but also their command of the business process flow within a dermatology practice.

We trained in August, 2012 and went live after Labor Day. We hoped Meaningful Use (MU) would be attainable over the last 3 months of 2012, but we had muted expectations given the magnitude of the transition. After 1 month of using EMA and running the helpful EMA MU reports, we "knew" we were going to attain MU. We attested on 12/14/12. The MU Progress reporting is outstanding, and the drill downs take you right to where MA corrections are needed or omissions were made.

It is obvious that the design of EMA is the work of physicians with deep clinical experience. The iPad and workstation platforms demonstrate the integration of advanced technology and streamlined dermatology office work-flow.

Above all else, we continue to be amazed with the quality and dedication of every M2 employee we interact with. From the leadership team to the newest employee, we are consistently impressed with their desire to answer our questions and to help us succeed. A front desk employee of ours noticed an inconsistency in a “last visit date” field in EMA and we brought it to Customer Support’s attention. When M2 confirmed we’d identified a bug, we were showered with praise and they fixed it immediately. It is clear they are intellectually and emotionally invested in making M2 EMA the best. I don't believe we've found another bug since.

After we selected EMA but early in our implementation approach, I had a software integration question. I asked to speak with someone in a leadership role on the “interface integration team”. Less than 4 hours later, Dan Cane called me at 7pm while I was watching my son play a baseball game. Dan spent 20-30 minutes discussing the pros/cons of the implementation and integration options I faced transitioning from our paper chart and legacy practice management system environment. How many other CEO’s could or would be willing to do that?

When we began our EMR software selection process, our biggest fear was selecting an EMR product/company that would be eclipsed by others in the marketplace. We no longer have any fear of the future. We are 100% sure we made the right decision, and we could not be more pleased to have M2 EMA as our EMR partner.

Brian
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Publié le 26/06/2013

I am in a 2 person general dermatology and Mohs surgery practice. I was using a paper chart system...

I am in a 2 person general dermatology and Mohs surgery practice. I was using a paper chart system prior to switching to EMA in 2011, and now have almost 12000 visits documented in EMA.

I always thought that when I left the military and entered private practice 16 years ago, I would adopt an EHR system very soon. I quickly realized that it was not easy to find a system out there that could match the efficiency of the single page progress note with anatomical figures that my practice like many others had been using for years.

I set a goal to find an EHR system that would make me more efficient, but still allow the convenience of documenting the visit on an anatomical figure like most dermatologists have done for years. I also wanted to be more accurate and complete with my documentation, and preferably be more productive. Finally, I wanted a system that would allow me to maximize face time with the patient and minimize the drudgery of all the paper work associated with patient care.

When I started evaluating EHR systems at different dermatology meetings in 2010 and 2011, I did not see a single system that met any of those goals. Then I stumbled upon the Modernizing Medicine booth at the AAD meeting In New Orleans. There was definitely a lot of interest in the product and I was immediately impressed. Finally, a system that appeared to be designed by a dermatologist with all my goals in mind.

I have to admit the implementation was not as easy as I expected. The product was relatively new at the time we began and far from perfect, but it has improved by leaps and bounds - and Modernizing Medicine continues to find ways to improve it regularly. Most of my staff has learned to use EMA very quickly, and brand new employees seem to adapt to EMA faster than they do to a paper chart. I estimate it took 6 months to be reasonably comfortable with the system, but with the improvements made in the program now, I suspect that time could be even less for a new user.

The coding feature of the program is I think one of its greatest strengths. I learned more about accurate coding in the first 6 months of using EMA than I had in 15 years of manual coding. The coding feature has not only shown me many areas where I was previously under coding, but has also highlighted visits where I previously may have lacked documentation to justify a code.

I always take clinical photos of biopsy sites to help me prepare for future surgery. This program does an excellent job of assigning the photo to the patient's visit with a label almost effortlessly. Filling out a pathology request and all the specimen jar labels use to be a pain in the neck with a paper chart. Now, all the pertinent information is collected from the note and in a few clicks the request and labels are done. Not a single call back from the path lab because they cannot read the path request form since we started EMA.

The ultimate goal of an excellent EHR system should be to make us a better doctor by allowing us to spend more time thinking about what is actually wrong with the patient, and to provide us tools to arrive at a diagnosis and treatment more accurately. With the ease of documentation and addition of some of the new features such as VisualDx, EMA is very close to achieving that ultimate goal for me.

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