GoFrugal

GoFrugal

Solutions ERP pour le commerce de détail, la restauration et la distribution

En savoir plus sur GoFrugal

GOFRUGAL est un fournisseur de logiciels de facturation au point de vente (POS) qui englobe une gamme de solutions pour le commerce de détail, la restauration et la distribution pour de multiples secteurs d'activité. Ceux-ci incluent les supermarchés et les épiceries, les hypermarchés et les grandes surfaces, les secteurs pharmaceutique, de la santé, de l'habillement, de la chaussure, des loisirs, de la mode, de l'optique, des sports, des jeux, des spas, des salons, de l'électricité, des livres, de la papeterie, de la quincaillerie, des sanitaires, etc. Chacune des solutions d'automatisation métier disponibles est également couplée à de multiples applications mobiles et déploiements cloud. Ces derniers sont proposés à un tarif mensuel et annuel par nœud, par registre.

Le point de vente cloud de GOFRUGAL est accessible de n'importe où via n'importe quel appareil, bénéficiant de fonctions en ligne et hors ligne grâce à la synchronisation des données. Les fonctionnalités de base comprennent la gestion multi-magasin qui permet une gestion centralisée des fournisseurs, ainsi qu'un processus d'achat et de commande entièrement automatisé. Cela comprend l'établissement, la création et la génération d'indentations d'achat, de bons de commande et de GIN/GIR, ainsi que la gestion des autorisations. Le contrôle de l'inventaire facilite le suivi des stocks, de l'approvisionnement à la vente. Les capacités de reporting basées sur le business intelligence offrent un retour d'information sur les performances de vente, directement dans la boîte de réception des e-mails. En outre, GOFRUGAL propose une sélection d'applications mobiles compagnons disponibles pour les appareils iOS et Android : WhatsNow POS Owners App pour les mises à jour en temps réel des magasins, myPulse pour recueillir les opinions des clients, ServQuick pour les commandes express et Insight pour les analytics relatifs au commerce de détail.


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GoFrugal ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

GoFrugal

4,4 (197)
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0,30 $US

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Version gratuite
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Fonctionnalités

168
34

Intégrations

9
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Simplicité d’utilisation

4,4 (197)
4,5 (2 983)

Rapport qualité-prix

4,3 (197)
4,4 (2 983)

Service client

3,9 (197)
4,3 (2 983)

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Avis

Note globale

4,4 /5
(197)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,4/5
Support client
3,9/5

Vous avez déjà GoFrugal ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 197
Cyrus
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

RESTAURANT POS -RPOS6.5 REVIEW

Publié le 18/05/2019

It is a perfect software to have it in your business to have a 360 degrees view of you business...

It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

Avantages

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

Inconvénients

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Swoyam
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing...

Publié le 02/04/2021

My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped...

My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Avantages

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Inconvénients

1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Réponse de GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Gaurav
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Poor Design, Inflexible Service, Poor Retainership

Publié le 10/04/2016

I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract....

I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.

The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.

The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.

The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.

Do research yourself or ask for trial and use it well before making an opinion.

Réponse de GOFRUGAL Technologies

Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this

Amal
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

A few suggestions that can benefit all your clients

Publié le 24/03/2021

Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the...

Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Avantages

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Inconvénients

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Réponse de GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Soumya J.
Note globale
  • Secteur d'activité : Vente au détail
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use feature packed software within budget

Publié le 13/04/2021

Avantages

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Inconvénients

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Réponse de GOFRUGAL Technologies

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

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GoFrugal - FAQ

Voici quelques-unes des questions fréquentes sur GoFrugal.

Types de licences disponibles pour GoFrugal :

  • À partir de :
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel GoFrugal :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles GoFrugal est disponible :

anglais

Appareils pris en charge par GoFrugal :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à GoFrugal :

Adobe Commerce, Microsoft Dynamics GP, MobilityeCommerce, Pathfinder, Razorpay, SAP S/4HANA Cloud, Shopify, Tallium, Zepo ecommerce

Ressources d'aide disponibles pour GoFrugal :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour GoFrugal.