Thematic - Présentation
Description du logiciel Thematic
Thematic is a cloud-based customer feedback analysis platform which converts existing CSAT and NPS data into actionable insights through AI-powered thematic analysis. The software can import data from any source and provides users with real-time trend analysis, data visualization, and side-by-side comparisons. Thematic can pull data from a range of systems through native integrations and its own API, including SurveyMonkey, SurveyGizmo, InMoment, AskNicely, Medallia, Salesforce, and Zendesk. Themes let users see which topics are mentioned most often, and track the impact of each theme on overall satisfaction, spend, loyalty, and churn. The themes editor also allows users to adjust themes to increase their relevance. With Thematic, users can compare the relative importance of themes and subthemes across different data segments to uncover insights about their customers. Personalized dashboards provide users with relevant data summaries based on their business role and function, with automated updates every month. Email reporting and notifications also deliver new insights to users’ inboxes, and dashboard widgets and charts can be exported into PowerPoint slides.Thematic - Présentation
Prix
Types de licence
Contact Thematic to request pricing information.
Thematic - Fonctionnalités
Captures d'écran
Thematic - Avis
Thematic - Avis
Fantastic platform - highly recommend!
Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.
Everything we need
Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.
eNPS insights that are awesome
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Fantastic platform - highly recommend!
Avantages
Thematic is the first verbatim analysis platform I've used that has been able to quantify the impact of addressing a customer verbatim theme on the overall metric score. This means we are able to easily differentiate between verbatim themes that are noise (no impact to an overall metric) and those which are seriously impacting our CX metrics.
Also, the filter functionality allows us to drill down to a depth that gives us confidence that we are shifting the score for right customer segments or other moments that matter to the business.
The team at Thematic are also really open to customer feedback on their platform - and are continually improving the functionality to meet the needs of their users.
Inconvénients
Not a lot to dislike. The team at Thematic are really open about their product roadmap, and using customer feedback to inform their priorities. This has meant that any painpoints we had were usually resolved in their next release.
Everything we need
Thematic has been great to work with. Even with the time differences (New Zealand based), they are relatively quick to respond and quite quick to implement helpful features.
Avantages
Thematic saves me a great deal of time by automatically breaking up NPS comments into themes. Better yet, we can see how specific themes impact NPS scores!
Inconvénients
Honestly, Thematic has worked with us to implement the services we need. I have no dislikes since the company is easy to work with, asks for our feedback, and adjusts their services to better fit our needs.
eNPS insights that are awesome
Avantages
Ability to slice and dice data that otherwise would take forever to do manually-
Love the ability to comb through comment themes and then drill down to the actual comments-
Inconvénients
Don't have alot of cons
I would love to be able to allow users to only see their particular department information
Other than that Im not complaining
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Thematic - Prix
Thematic - Prix
Contact Thematic to request pricing information.
Contact Thematic to request pricing information.
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Thematic - Fonctionnalités
Thematic - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Plus d'informations sur Thematic
Plus d'informations sur Thematic
Thematic - Principales fonctionnalités
- Action Management
- Customer Segmentation
- Dashboard
- Data Visualization
- Feedback Management
- Graphical Data Presentation
- Predictive Modeling
- Sentiment Analysis
- Tagging
- Text Analysis
- Trend Analysis
Avantages
• Customer data and feedback can be imported from any source, including Zendesk, Salesforce, and SurveyMonkey, and the AI-powered analysis automatically uncovers and visualizes themes.
• The comparison tools provides users with insight into the relative importance of subthemes and themes, and lets them compare data between different customer segments.
• Themes can be adjusted through the drag-and-drop interface to improve the relevance of results, such as by merging multiple themes.
• Real-time trend identification allows users to take immediate action on any potential issues or competitor growth.
• Personalized dashboards provide users with data visualizations and widgets based on their role and department.
Thematic - FAQ
Thematic - FAQ
Voici quelques-unes des questions fréquentes sur Thematic.
Q. Quels sont les types de licence disponibles pour Thematic ?
Types de licences disponibles pour Thematic :
Type de licence: Abonnement
Essai gratuit: Disponible
Contact Thematic to request pricing information.
Q. Quelles sont les principales fonctionnalités du logiciel Thematic ?
Fonctionnalités du logiciel Thematic :
- Action Management
- Customer Segmentation
- Dashboard
- Data Visualization
- Feedback Management
- Graphical Data Presentation
- Predictive Modeling
- Sentiment Analysis
- Tagging
- Text Analysis
- Trend Analysis
Q. Qui utilise Thematic ?
Utilisateurs habituels du logiciel Thematic :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Thematic est-il disponible ?
Langues dans lesquelles Thematic est disponible :
anglais
Q. Quels sont les types de licence disponibles pour Thematic ?
Types de licences disponibles pour Thematic:
Abonnement
Q. Thematic prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Thematic.
Q. Avec quelles applications Thematic peut-il s'intégrer ?
Applications s'intégrant à Thematic :
Medallia, Salesforce Essentials, SurveyGizmo, SurveyMonkey, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Thematic ?
Ressources d'aide disponibles pour Thematic :
Support en ligne, Support téléphonique
Thematic enabled me to quantify the impact of our verbatim themes on our overall CX Metrics - and separate the "noise" from those verbatim themes that the business needed to take action on.
It made it easy to justify recommendations, and measureably track the impact over time.