PatientNow

We switched to this software for the electronic record capacity. It isn't as user friendly as presented. We hoped to use voice dictation but this hasn't worked out.

The photography software needs to be improved and updated so we can create side by side comparisons and them save them or share them easily. This seems like an easy update.

My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it.
Will likely be switching soon.

Multiple misrepresentations and technical issues. Will list just a few :
1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after".
PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told [fill in the blank].
Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then.
3. Almost every capability they you would want is an additional charge.

Simplified enough to utilize for only what we need it for. I frequently discover new and useful ways to do things or hidden gems.

There are often multiple ways to get to where you need to go. And while that is helpful sometimes it also can be overwhelming. Some of the administrative functions are counter intuitive.