Tribe est une plateforme cloud de gestion des communautés conçue pour aider les entreprises de toutes tailles à créer des communautés en ligne modernes où les membres peuvent se connecter sous leur marque. Les utilisateurs peuvent explorer, suivre, poser des questions, commencer des discussions et participer à des sondages, ainsi que voter, commenter et partager plusieurs types de contenus. Tribe propose une solution en marque blanche, permettant aux utilisateurs d'adapter la conception à leur marque et de la concevoir pour l'intégrer à leur site web. Ils peuvent même ajouter l'en-tête et/ou le pied de page de leur site pour l'intégrer en toute transparence à la navigation de leur site.
Tribe permet aux utilisateurs de s'inscrire à l'aide de plateformes établies telles que Google, Facebook, Slack et LinkedIn. L'authentification unique (SSO) peut également être configurée pour les clients d'entreprise. Profitez d'intégrations dans des applications tierces pour automatiser les processus et ajoutez des fonctionnalités telles que des sondages, des évènements et des questions/réponses. La plateforme prend en charge les intégrations à Slack, Telegram, Zapier, etc. Grâce à l'accès API, les utilisateurs peuvent créer des intégrations personnalisées. Les outils de gamification servent à améliorer leur engagement grâce à des points, des badges et un tableau de classement. Un flux personnalisé les aide à suivre les personnes, les sujets ou les questions qui leur sont les plus utiles. Avec l'analytique, ils peuvent obtenir un aperçu précieux des performances de la communauté.
Avantages
We are from financial services domain (loans and mortgages to be specific) and were in search for a software solution to create customer community where we can give access to a useful pool of content and allow them to ask questions, submit answers, connect with each other and have intimate discussions in subgroups. Tribe offered all of these with an easy to use interface and we were able to go live within a week that included moderate customization of the platform.
Inconvénients
It could still improve in terms of more features such as community event creation and management. But, perhaps feature development is an ongoing task and they would get to it eventually.
Hi Meryl,
Thanks for taking the time to help us improve with your feedback. Greatly appreciate your kind words.
We're glad to see that our feature set and usability help you launch a really powerful customer community.
Thanks again for choosing us as your community partner.
Regards,
Team Tribe
Plateforme cloud de gestion des communautés pour les communautés de marque
We had an outstanding experience overall (perhaps my top three in SaaS space). I’d recommend Tribe in a heartbeat to anyone wishing to boost user engagement and retention!
Avantages
This platform is very flexible and comes with numerous native integrations while being intuitive and easy-to-use. Most important element in their offering is the team – they patiently understood our requirement for the community as an integral part of our software product. They guided us with clear strategy and explained the features best suited for our use case. Finally, the whole community was customized was exactly the way we wanted. All of these came at an extremely efficient cost.
Inconvénients
We encountered some bugs, but that’s understandable as this is a relatively new product. However, they fix the reported issues quickly and provide regular updates to improve further.
Hi Rajnil,
Really appreciate your honest feedback; this will definitely help us improve Tribe.
Happy to see that our consultative approach met your expectation. I'll let our team know about your kind words -- this is what gets us going every day.
Best,
Team Tribe
Plateforme cloud de gestion des communautés pour les communautés de marque
Tribe comes with our highest recommendation.
Avantages
We have been looking for a community solution for quite some time till we discovered tribe. It is a modern platform, well designed and well thought on its integration. It has an intuitive and straight forward interface. unlike other solutions on the market tribe is not over selling over its features. tribe comes with our highest recommendation.
Inconvénients
Anything that was a concern has been addressed very quickly by the customer success team. The only thing I would mention to help others make a right decision would be the platform itself is a tool. you need to build the community around your brand and invite your members to join your tribe.
Hi Parsa,
Thank you for making our day, our team was super happy to read your review :)
When we set out to build Tribe, our goal was and still is to to provide highly intuitive community platform. We're also highly inclined towards offering powerful customization options via integrations, widgets and API.
It's an honor to have you using Tribe.
Best Regards,
Team Tribe
Plateforme cloud de gestion des communautés pour les communautés de marque
Our experience with Tribe has indeed been a great one!
Avantages
Navigating the features on the platform is easy. The instructions are straight forward and the Tribe community is filled with useful articles on how to use all the features. The team is also very supportive and responsive whenever we encounter any difficulties or need any advice. The team has also accommodated our suggestions and requests to better our community. They are also proactive in offering help and making sure we are satisfied with the platform.
Inconvénients
There was a bug with one of the features during our early stages of Tribe but the team quickly addressed it and made fixing it a priority.
Hi Oviene,
First of all, thanks a lot for taking the time to write such a detailed review.
We consider our clients nothing less than our Tribe family and are always committed to your success.
Glad to see that you found of support, content and the platform useful. Look forward to a long-term partnership.
Regards,
Team Tribe.
Plateforme cloud de gestion des communautés pour les communautés de marque
We got to know about tribe as we were beginning to plan for creating a community for our customers. Our experience so far with Tribe has been a great one. We have received great support from the Tribe team. The platform itself is very easy to use and we appreciate the proactive support suggestions we receive for improving our community. Tribe is trying to help users customize their communities with the features that work for them best. Trube has reached out to us a number of times to see if we need a feature that they don't currently offer so they can build it for us and I find that very unique.
Avantages
Easy to use, customizable, visually appealing.
Inconvénients
I haven't come across one but if I do I will make sure to share.
Hi Behzad,
Thanks for the great review :) we are delighted to know you liked the intuitiveness of the platform and customer support.
Since we're truly user-centric and committed to see our customer sicced, we take a proactive approach to find out ways to help our clients.
We are honored to have you as a member of the ever-growing Tribe family.
Best Regards,
Team Tribe
Plateforme cloud de gestion des communautés pour les communautés de marque
Voici quelques-unes des questions fréquentes sur Tribe.
Types de licences disponibles pour Tribe :
À partir de: 0,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Tribe.
Utilisateurs habituels du logiciel Tribe :
Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Tribe est disponible :
anglais
Types de licences disponibles pour Tribe:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par Tribe.
Applications s'intégrant à Tribe :
Facebook, Google Analytics, Intercom, Mixpanel, Salesforce Sales Cloud, Shopify, Slack, Telegram, Zapier
Ressources d'aide disponibles pour Tribe :
Forum, Support en ligne, Support téléphonique
Simply focus on what you would want to achieve based on your business goals. For example, keep the Question and Answer module at the center if you want to foster discussions. Talk to Tribe's community management team; they have some of the most practical suggestions for improvement.