BigChange
En savoir plus sur BigChange
BigChange est un fournisseur de deux produits de base, offrant aux entreprises de services de toutes tailles une plateforme cloud prise en charge par des applications mobiles. Intégré et personnalisable, BigChange JobWatch propose une solution sans papier de gestion des effectifs et des tâches comprenant un CRM centralisé intégré. Le logiciel inclut des fonctionnalités de gestion des appels, d'archivage des contrats et des factures, ainsi que de gestion des données de compte client avec historique des services et fonctions de gestion des cas. La planification des tâches et des ressources par glisser-déposer facilite la distribution grâce à un diagramme de Gantt par code couleur et à une correspondance intelligente des compétences. Un site de réservation client dédié, personnalisable et repensé offre également un accès au portail en libre-service pour la réservation des tâches. Les factures et les finances avec contrôle de la trésorerie sont complétées par la santé et la sécurité avec des flux de travail d'inspection, le suivi des stocks et des équipements, en plus de la gestion de parc pour la surveillance des performances des véhicules.
BigChange JourneyWatch pour le suivi des véhicules comprend des fonctionnalités de back-office, notamment l'intégration à Google Maps, pour des visualisations en direct sur quatre vues différentes. La géorepérage permet de définir les zones géographiques et les limites des juridictions commerciales, tandis que l'historique des parcours enregistre les données de parcours du parc toutes les 60 secondes. BigChange fournit des outils de gestion du parc/des ressources, de sécurité, de santé et de reporting, et s'intègre également à un logiciel de CRM tiers. Le système d'alerte envoie des notifications instantanées sur les mises à jour des plannings ou des tâches compromises, avec des communications par messages incluses dans l'application mobile associée. BigChange JobWatch pour iOS et Android est un outil associé basé sur les interventions qui offre un moyen sûr de connecter les conducteurs lors des opérations à distance.
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Vous avez déjà BigChange ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Génie mécanique ou industriel
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Year with big Change
Publié le 01/02/2021
Positive, its not perfect but it is the best I have seen
Positive, its not perfect but it is the best I have seen
Avantages
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Inconvénients
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset
Réponse de BigChange
Time is money so we are happy to hear you are saving both using your BigChange system!!
And your observations are spot on - BigChange work hard to look after our employees just as we do our customers...
Thank you for choosing us and for your great review
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
BigChange has transformed our business
Publié le 01/02/2023
Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the...
Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come.
Avantages
The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps.
Inconvénients
Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas.
Réponse de BigChange
Hi Hannah,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Secteur d'activité : Services environnementaux
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
2 years+ BigChange use
Publié le 03/07/2023
BigChange has been a good, straightforward system for job management (after initial set up). It's...
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Avantages
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Inconvénients
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Réponse de BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, louise.stone@bigchange.com, I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
BigChange don’t talk the talk the walk the walk!
Publié le 30/06/2023
Really excellent. Everyone from [sensitive content hidden] at the start followed by [sensitive...
Really excellent. Everyone from [sensitive content hidden] at the start followed by [sensitive content hidden] and now [sensitive content hidden] have been great. They make you feel part of Bigchange and their knowledge support and help has been great!
Avantages
Compared to our previous system it is really intuitive to use and our staff enjoy working with the BigChange software
Inconvénients
Certainly improvements around stock required. Feel there is some sales reports missing such as trying to look at a sales person jobs ([sensitive content hidden]), in wip and in scheduled/unscheduled.
Réponse de BigChange
Hi Stephen
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the stock feature, I have passed this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
- Secteur d'activité : Construction
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Big Change Revolutionised My Business
Publié le 23/10/2019
I have dealt with all levels withing the business and found 99% of the people amazing to deal with!...
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Avantages
The facility to invoice live and make cash flow through the business improve.
Inconvénients
The schedule does not have dynamic scheduling
Pourquoi choisir BigChange
How they promised they would adapt to suit my requirements, they did deliver!Logiciel antérieur
JoblogicPourquoi passer à BigChange
Same as above!Réponse de BigChange
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.
All the best,
Team BigChange
BigChange - FAQ
Voici quelques-unes des questions fréquentes sur BigChange.Q. Quels sont les types de licence disponibles pour BigChange ?
Types de licences disponibles pour BigChange :
- À partir de : 64,95 €/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Non disponible
Q. Qui utilise BigChange ?
Utilisateurs habituels du logiciel BigChange :
11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues BigChange est-il disponible ?
Langues dans lesquelles BigChange est disponible :
anglais, français
Q. BigChange prend-il en charge les appareils mobiles ?
Appareils pris en charge par BigChange :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications BigChange peut-il s'intégrer ?
Applications s'intégrant à BigChange :
Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Xero, inspHire, what3words
Q. Quelles sont les ressources d'aide disponibles pour BigChange ?
Ressources d'aide disponibles pour BigChange :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour BigChange.
- Logiciels de GMAO
- Logiciels de gestion du personnel
- Logiciels de maintenance de bâtiment
- Logiciels de gestion des installations
- Logiciels d'affectation du personnel
- Logiciels CVC (chauffage ventilation climatisation)
- Logiciels de maintenance des équipements
- Logiciels d'inspection
- Logiciels pour plombiers
- Logiciels pour électriciens
- Logiciels pour entreprises de désinsectisation/dératisation
- Logiciels de maintenance préventive
- Logiciels de gestion du BTP
- Logiciels de gestion de livraison
- Logiciels d'installation de systèmes de sécurité
- Logiciels pour artisans
