BigChange

BigChange

Cloud-based mobile workforce management and vehicle tracking

4.4/5 (39 avis)

BigChange - Présentation

BigChange is a provider of two core products, offering service businesses of every size a cloud-based platform supported by mobile apps. Integrated and customizable, BigChange JobWatch provides a paperless workforce and job management solution that incorporates a built-in centralized CRM. The software enables call handling, contract and invoicing archiving, plus customer account data handling with service histories and case management functions. Job planning and drag and drop resource scheduling aids dispatch with color-coded Gantt View and intelligent skills matching. A dedicated, customizable and rebranded customer booking site also offers self-service portal access to booking jobs. Invoice and finance with cashflow controls are joined by health and safety with inspection workflows, stock and equipment tracking, plus fleet management for monitoring vehicular performance.

BigChange JourneyWatch for vehicle tracking comprises back-office capabilities including integration with Google Maps, for live visualizations across four different views. Geofencing allows geographic areas and business jurisdiction boundaries to be defined, while journey history captures fleet travel data every 60 seconds. BigChange provides fleet / resource management, health & safety and reporting tools, and also integrates with third party CRM software. Alerting provides instant notifications on job jeopardy or scheduling updates, with messaging communications also provided within the companion mobile app. BigChange JobWatch for iOS and Android is a field-based companion which offers a secure way of connecting drivers during remote operations.

Prix

À partir de
19,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

BigChange - Avis

Note globale
4.4/5
85% d'avis positifs
24
Excellent
9
Très bien
5
Moyen
1
Médiocre
0
Mauvais
Mike C.
Traduire avec Google Translate

A complete solution

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 17/09/2019
Provenance de l'avis : Capterra

Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Avantages

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Inconvénients

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Michael C.
Traduire avec Google Translate

Drive Bigchange to Drive your company forward

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/10/2019
Provenance de l'avis : Capterra

Its not often your expectations are exceeded by a company, BigChange have exceeded our expectations and some...We are delighted to have partnered with such a forward thinking organisation.

Avantages

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

Inconvénients

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Thomas T.
Traduire avec Google Translate

Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/09/2019
Provenance de l'avis : Capterra

Engineers are picking up more jobs per day.
Customer experience in much improved from our old software.
Cash flow, as jobs are invoiced at the exact moment of completion.

Avantages

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Inconvénients

Being cloud based can be a challenge sometimes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Duncan T.
Traduire avec Google Translate

Big Change Job Watch

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/05/2019
Provenance de l'avis : Capterra

Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.

Avantages

Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

Inconvénients

The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Debbie M.
Traduire avec Google Translate

Love it!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/09/2019
Provenance de l'avis : Capterra

Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.

Avantages

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Inconvénients

There's nothing I don't like about the software

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

BigChange - Prix

À partir de
19,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

BigChange - Fonctionnalités

  • Gestion des stocks
  • Intégration de tiers
  • Notifications automatiques
  • Rapports et statistiques

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Importation et exportation de données
  • Monitoring
  • Piste d'audit
  • Rapports en temps réel
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur BigChange

BigChange - Principales fonctionnalités

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Avantages

• BigChange JobWatch is a cloud-based mobile workforce management system that includes an integrated back-office CRM with drag and drop job / resource scheduling, customizable template-driven workflows, invoicing, health & safety and more.

• BigChange JourneyWatch adds an integrated vehicle tracking component spanning back-office live Google Mapping, geofencing, journey history logs, fleet and resource management, timesheets and performance reporting with alerts.

• An on-demand booking website is made available to customers, via which they can log into a branded portal from any web-enabled device to place new job bookings, check current job status, and view service histories and documentation.

• BigChange integrates with other third-party management applications including Sage, Xero, Microsoft Dynamics NAV, QuickBooks and SAP Business One.

• The companion BigChange JobWatch mobile app for Android and iOS devices adds field-based feature support along with electronic signatures, watermarked photo capture, expense logging, timesheets, holiday and absence recording, plus driver checking and vehicle maintenance.

BigChange - FAQ

Voici quelques-unes des questions fréquentes sur BigChange.

Q. Quels sont les types de licence disponibles pour BigChange ?

Types de licences disponibles pour BigChange :

À partir de: 19,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

JourneyWatch = $18.95 per vehicle, per month
JobWatch = $49.95 per vehicle, per month
JobWatch Plus = $74.95 per vehicle, per month

Q. Quelles sont les principales fonctionnalités du logiciel BigChange ?

Fonctionnalités du logiciel BigChange :

  • Accounting Integration
  • Automated Scheduling
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Calibration Management
  • Call Center Management
  • Contact Database
  • Contract Management
  • Contractor Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Employee Location Tracking
  • Employee Management
  • Group Scheduling
  • Inspection Management
  • Inventory Management
  • Job Management
  • Mobile Access
  • Multi-Location
  • Performance Appraisal
  • Purchase Order Management
  • Routing
  • Skills Tracking
  • Task Management
  • Variable Workforce
  • Work History
  • Work Order Management

Q. Qui utilise BigChange ?

Utilisateurs habituels du logiciel BigChange :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues BigChange est-il disponible ?

Langues dans lesquelles BigChange est disponible :

anglais

Q. Quels sont les types de licence disponibles pour BigChange ?

Types de licences disponibles pour BigChange:

Abonnement

Q. BigChange prend-il en charge les appareils mobiles ?

Appareils pris en charge par BigChange :

Android, iPhone, iPad

Q. Avec quelles applications BigChange peut-il s'intégrer ?

Applications s'intégrant à BigChange :

Google Maps, Microsoft Dynamics CRM, QuickBooks, SAP Business One, Sage | Accounting, Xero

Q. Quelles sont les ressources d'aide disponibles pour BigChange ?

Ressources d'aide disponibles pour BigChange :

Support en ligne, Support téléphonique