Balto

Balto

Call center phone coaching for sales & customer service reps

4.7/5 (3 avis)

Balto - Présentation

Balto is a cloud-based solution for call centers, customer services and sales that integrates with existing phone systems to offer guidance to reps. The software uses artificial intelligence and speech recognition technology to live monitor conversations and automatically interpret dialogue, giving reps instantaneous feedback at the optimum time. This can be used to deliver sales or support strategies, with Balto listening for conversational “milestones” and using checklists to visually mark them off in real time. Alerts can then be customized to give managers flexibility over each rep-facing prompt, while only intervening when appropriate, and learning as reps become more skilled.

Balto applies a number of protocols to keep conversations private. The software claims to be able to filter out and disregard sensitive personal information, applying a PCI, PCH & PII scrubber to flag such data and never commit them to disk. AWS-based storage, 256-bit encryption, plus HTTP & TLS 1.2 also ensures retained data is housed and transferred with SLA guaranteed trust. Other notable measures include IP filtering and also salted / hashed user password handling. Aside from coaching and guiding reps during call sessions, Balto also analyzes conversation and call results to generate dashboard-based feedback for review by call center management.

Prix

À partir de
30,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Balto - Avis

Note globale
4.7/5
100% d'avis positifs
2
Excellent
1
Très bien
0
Moyen
0
Médiocre
0
Mauvais
Brandon T.
Traduire avec Google Translate

Real Time vs Post Call Superiority

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2019
Provenance de l'avis : Capterra

Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Avantages

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Inconvénients

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
Traduire avec Google Translate

Wow! Balto really helped us get sales people up to speed fast

Logiciel utilisé Autre pendant 6 à 12 mois
Publié le 08/04/2019
Provenance de l'avis : Capterra

Avantages

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Inconvénients

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Closing Sales in a Flash!

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 21/07/2019
Provenance de l'avis : Capterra

Avantages

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Inconvénients

Still eager to find the right CRM platform to sync up with this.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

7.0/10

Balto - Prix

À partir de
30,00 $US/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Request a demo via the website to receive full pricing information.

Balto - Fonctionnalités

  • API
  • Gestion de la base de connaissances
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Tableau de bord d'activités

  • Chat
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Messagerie instantanée
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Support Ticket Management
  • Surveillance en temps réel

Plus d'informations sur Balto

Balto - Principales fonctionnalités

  • Call Monitoring
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Gamification
  • Goal Setting / Tracking
  • Onboarding
  • Performance Metrics

Avantages

• Balto is a cloud-based call center solution for sales, customer services, accounts receivable, quality and compliance applications, that uses Artificial Intelligence to provide reps with helpful coaching prompts.

• Balto promises integration with any existing, cloud-based telephony systems and third-party contact center software such as Five9, Livevox, TCN, Ring Central, Avaya, NICE InContact, Outreach, Hubspot, Zultys, 3CX and Vocalcom.

• Conversation analysis and automated call coaching works from Agile Checklists, with Balto's speech recognition used to listen for conversation "milestones" that are checked off the lists visually to guide call rep progress.

• Balto never saves or records sensitive personal, private information and uses protocols including 256-bit encryption, PCI, PCH & PII security, HTTPS & TLS, plus AWS-based data storage to protect caller information and data.

• Dashboard visualizations are automatically updated with real time conversation data, granting reps and managers with call feedback for review purposes.

Balto - FAQ

Voici quelques-unes des questions fréquentes sur Balto.

Q. Quels sont les types de licence disponibles pour Balto ?

Types de licences disponibles pour Balto :

À partir de: 30,00 $US/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Request a demo via the website to receive full pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel Balto ?

Fonctionnalités du logiciel Balto :

  • Call Monitoring
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Gamification
  • Goal Setting / Tracking
  • Onboarding
  • Performance Metrics

Q. Qui utilise Balto ?

Utilisateurs habituels du logiciel Balto :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Balto est-il disponible ?

Langues dans lesquelles Balto est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Balto ?

Types de licences disponibles pour Balto:

Abonnement

Q. Balto prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Balto.

Q. Avec quelles applications Balto peut-il s'intégrer ?

Applications s'intégrant à Balto :

3CX, Avaya Aura Call Center Elite, Five9, HubSpot CRM, NICE inContact, Outreach, RingCentral, Vocalcom

Q. Quelles sont les ressources d'aide disponibles pour Balto ?

Ressources d'aide disponibles pour Balto :

Support en ligne, Support téléphonique