Ricochet Consignment Software
Un système de point de vente pour les activités de commerce de détail et de consignation.
4,8 /5 (109 avis) Donnez votre avis !Ricochet Consignment Software - Présentation
Description du logiciel Ricochet Consignment Software
Ricochet Consignment Software est une solution de PDV (point de vente) et de gestion d'entreprise conçue pour les secteurs du commerce de détail et de la consignation. Cette plateforme cloud offre aux utilisateurs un moyen d'exécuter des rapports, de gérer les ventes et de consulter ou entrer dans l'inventaire de n'importe où au moyen d'un appareil de bureau ou d'une tablette.
Ricochet Consignment permet aux utilisateurs de créer des fractionnements, des catégories et des tarifs d'articles personnalisés. Les fournisseurs et expéditeurs peuvent se connecter de n'importe où afin de consulter ou gérer l'inventaire, de suivre les paiements et d'afficher les statuts d'articles. L'inventaire peut être géré grâce aux outils d'ajout et de recherche rapides d'articles, au filtrage d'inventaire et à l'impression d'étiquettes. L'interface intuitive de Ricochet permet également aux utilisateurs de gérer les comptes d'expéditeurs, d'ajouter et de modifier les informations, de consulter les crédits en magasin de chaque expéditeur, ainsi que d'assurer le suivi des clients et paiements individuels ou groupés.
Le système de PDV de Ricochet permet également aux utilisateurs de vendre les articles de leur inventaire, de rechercher et vendre les articles sans étiquettes et de réaliser des ventes manuelles de produits avant de les ajouter à l'inventaire. Les utilisateurs peuvent également appliquer automatiquement des remises à des articles en particulier ou à un ensemble d'articles. Des rapports peuvent être générés pour n'importe quelle période de temps afin de suivre les ventes totales, les ventes par employés et le vieillissement des articles, tandis que des rapports de fin de journée peuvent facilement être créés.
Ricochet Consignment Software - Présentation
Prix
Types de licence
Ricochet Consignment Software - Fonctionnalités
Médias
Ricochet Consignment Software - Avis
Ricochet Consignment Software - Avis
Not Just Consignment Software - A solution.
Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.
Very helpful software for consignment tracking
Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.
Exceptional Customer Service
Easy to use. Excellent support!
Ricochet user
From entering items manually to full integration!
I love being able to serve my consignors and customers using one software.
Comparatif des alternatives : note globale
Comparer avec les alternatives
Not Just Consignment Software - A solution.
Avantages
It is flexible. I can make this software adapt to my business needs. I can be a consigner, a store shop owner, a flea marketer, ebay consigner, craft store, space rentals, a retail store and so much more. If there is an internet connection I am in business.
Inconvénients
Ease of posting products on to the website. I am hoping the new app with help out with this. I would like to use one simple method to post a product directly to my website with pictures and all. I can kinda of do it with the mobile browser but would be so much easier with a dedicated app. I think this would help our vendors to add products.
Allow for other credit card company choices. I prefer Square as my credit card provider so to process credit cards I need to switch apps to process the transactions. It's a pain but not a deal-breaker.
Cost is a bit high at $109 a month and an extra $39 for the website. So the total annual cost to run the software is almost $1,800 a year. You save a some money by paying annually rather than monthly.
Réponse de Ricochet
Thanks for the 5 stars, Gary! We'll keep cranking away at new features that might fit your needs. The good news is that we have a significant update in the works to make the vendor listing process much better!
Very helpful software for consignment tracking
Up until the format was updated we had a great handle on how to use the system to fit our needs. It has proven to be a great help in that multiple users can have access to the same information. There is however an extreme lack of communication. We were not informed that the entire format was being changed and logged in one day to a new set-up with no option to revert back. Features are also disabled or removed without letting the clients know causing navigation issues.
Avantages
This software is extremely helpful in tracking our consignors, their sales, percentages, and important data such as addresses and phone numbers. The newer format also allows us to add images if inventory items which will be very helpful when we have more staff available to log the inventory.
It is also very helpful to be able for all users to see what inventory items are in stock vs paid out to the client as well as notes left by other users.
Inconvénients
I don't like that the software assigns its own descriptors to each client rather than offering the user an option of using its descriptors or your own. I understand these markers are important for the automation algorithm but not helpful for many. Also, since we do not use bar-code scanning and enter all sales manually, the newer layout DOES NOT ALLOW us to find the inventory by our own parameters in the POS tab (ie. client name or consignor number). This has proven to be a time consuming annoyance.
Réponse de Ricochet
Thanks for the review, Athena. Sorry you had trouble migrating to the newer version. We try our best to make sure we modify and keep the most essential functions as the software improves.
Exceptional Customer Service
Easy to use. Excellent support!
Avantages
I am a jewelry artist. I have my jewelry on consignment in several different locations. Two of my locations use Ricochet. I love it! It is easy to enter my merchandise and I can see in real time what is selling. That is amazing!
Their customer support was exceptional. I couldn't believe it. I did a software upgrade on my computer, which for some reason erased my label printer software. I reinstalled but it wouldn't print labels. I contacted Ricochet and got [SENSITIVE CONTENT HIDDEN], one of their IT people. Remember...I am a consignor in stores that use Ricochet...so they are not actually making any money off of me. [SENSITIVE CONTENT HIDDEN] spent over an hour with me trying to fix it. Ultimately he couldn't so suggested I contact Dymo For a week I tried to find a way to contact them...no luck. Next I contacted Microsoft to see if anyone else was having problems printing after the upgrade. That was a total nightmare. Their IT person was in another country, didn't speak English very well, and was reading from a script. It was awful. Most customer service is like that now.
I contacted [SENSITIVE CONTENT HIDDEN] again today and he gave me contact info for Dymo. I will be trying them next now that I have their contact info!
Inconvénients
The only complaints that I have is that it was a little hard to figure out how to get help. As a consignor I don't have direct access to them. I found their "help" blogs I read an article about label printing but it didn't fix my problem so I gave them a "frown face". They started a chat with me almost instantly.
The the complaint is the jewelry tags that they use. Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software. You can actually print a barcode and description with those. I am assuming that would be better for the store also as they would'nt have to hand enter the SKU.
Réponse de Ricochet
Thanks for the review, Lisa! We love to hear that both consignors and stores get to have an excellent experience with Ricochet. Please reach out to us if you are still struggling with that label printer. We can give it another shot.
Ricochet user
Avantages
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
Inconvénients
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Réponse de Ricochet
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
From entering items manually to full integration!
I love being able to serve my consignors and customers using one software.
Avantages
What I like most about this software is the user-friendly interface. As a new business, we needed a software that wasn't going to take months of trial to figure out and that could integrate a lot of the steps to save time. I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release. We also love the team behind the software who is always available to answer any questions or concerns.
Inconvénients
What I like the least about this software is the limitation on the selection of an integrated payment processor. There is basically no other option. I would love if it could integrate with square so I can take payments on my phone and on the go. Another thing I dislike is the limited information on reports. It would be great to have more bookkeeping/accounting details integrated into them. I also dislike that it doesn't have some basic features I find would be helpful as a business owner.
Réponse de Ricochet
Thanks for the 5-stars, Carina! We are working to expand reporting this year. And our payments partner is building a mobile device as well! Hopefully, these will help sort out some of your needs this year.
Comparatif des alternatives : recommandation utilisateur
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Ricochet Consignment Software - Prix
Ricochet Consignment Software - Prix
Comparatif des alternatives : rapport qualité-prix
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Ricochet Consignment Software - Fonctionnalités
Ricochet Consignment Software - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
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Catégories
Ricochet Consignment Software - FAQ
Ricochet Consignment Software - FAQ
Voici quelques-unes des questions fréquentes sur Ricochet Consignment Software.
Q. Quels sont les types de licence disponibles pour Ricochet Consignment Software ?
Types de licences disponibles pour Ricochet Consignment Software :
À partir de: 109,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Ricochet Consignment Software ?
Nous n'avons pas d'informations sur les fonctionnalités de Ricochet Consignment Software.
Q. Qui utilise Ricochet Consignment Software ?
Utilisateurs habituels du logiciel Ricochet Consignment Software :
PME, Entreprises de taille moyenne
Q. Dans quelles langues Ricochet Consignment Software est-il disponible ?
Langues dans lesquelles Ricochet Consignment Software est disponible :
anglais
Q. Ricochet Consignment Software prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par Ricochet Consignment Software.
Q. Avec quelles applications Ricochet Consignment Software peut-il s'intégrer ?
Applications s'intégrant à Ricochet Consignment Software :
Mailchimp, QuickBooks Online Advanced
Q. Quelles sont les ressources d'aide disponibles pour Ricochet Consignment Software ?
Ressources d'aide disponibles pour Ricochet Consignment Software :
Support téléphonique, Support en ligne
Barcoding, website/storefront sync integration, layaway, reporting, a loyalty program for my customers, auto-discounts, easy access to online vendor sign-in so my consigners can see what is selling, what is owed to them and when contracts are ending, it stops the unnecessary phone calls throughout the day asking if a vendor has money to pick up.