FireDrum Email Marketing

Une solution d'e-mail marketing et d'engagement

4,5 /5 (210 avis) Donnez votre avis !

FireDrum Email Marketing - Présentation

Description du logiciel FireDrum Email Marketing

FireDrum Email Marketing est une plateforme cloud évolutive qui permet de gérer l'e-mail marketing au sein des entreprises grâce à de nombreux outils, notamment : création de campagnes DIY (à faire soi-même), infogérance, marketing en marque blanche, tests A/B, automatisation, gestion des contacts, outils d'engagement, etc.

Contrôlez la réussite de l'e-mail marketing de votre entreprise grâce à FireDrum. Cet outil web est axé sur la simplicité, une assistance personnalisée et des outils performants (p. ex., d'automatisation) afin d'aider les utilisateurs à se concentrer sur les tâches essentielles pendant que FireDrum se charge du marketing et de l'engagement client. Le logiciel facile d'utilisation de FireDrum permet aux utilisateurs de créer et de partager rapidement d'élégantes campagnes par e-mail, d'automatiser la distribution, de suivre les résultats, de gérer les contacts, etc.

FireDrum s'intègre également à une gamme d'applications tierces, notamment Salesforce, WordPress, Zapier, Google Analytics, etc., afin de simplifier les flux de travail et la synchronisation des données entre les plateformes.

FireDrum Email Marketing - Présentation

Prix

À partir de
5,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

FireDrum Email Marketing - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais

Media

279798
228472
228471
279797
587992
FireDrum Email Marketing video Capture d'écran pour FireDrum Email Marketing : Create custom marketing emails using our intuitive drag & drop editor. Capture d'écran pour FireDrum Email Marketing : Get device email previews before sending out to contacts in order to ensure emails are optimized for each platform. Capture d'écran pour FireDrum Email Marketing : Utilize FireDrum's free image database to add ready-made content to email campaigns. Capture d'écran pour FireDrum Email Marketing : 100's of free email templates that can be used as is or customized to your business! Capture d'écran pour FireDrum Email Marketing : Benefit from detailed campaign reporting on metrics such as opens, clicks, bounces and more.

FireDrum Email Marketing - Avis

FireDrum Email Marketing - Avis

Note globale
4,5
/
5
Excellent
128

Très bien
60

Moyen
20

Médiocre
2

Mauvais
0

Rapport qualité-prix
4,4
Fonctionnalités
4,3
Simplicité d'utilisation
4,3
Support client
4,5
90% des utilisateurs recommandent cette application
Eric B.

Ease of Use

Simple to send out newsletters whether you have 100 subscribers or 25,000. Their stats dashboard makes it easy to keep up with things, especially what subscribers are most interested in. We have had an excellent experience with this company.


Traduire avec Google Translate
Alexander P.

Firedrum's Email Product, Customer Service and Personal Experience

Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement.

Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems.

They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back.

Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.)


Traduire avec Google Translate
Moses K.

Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

Ease of sending out emails without much hustle.
It is very easy to manually add lists or to import from third party sites
There are a number of customer care channels that really reduces time spent looking for solutions to problems
FireDrum is generally a good and affordable service.


Traduire avec Google Translate
Betty W.

FireDrum Took My Marketing to the Next Level

I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business.


Traduire avec Google Translate
Timarie M.

Been using FireDrum for over 10 years and they are best practices!

What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner.


Traduire avec Google Translate
Eric B.
Secteur d'activité: Design graphique
Taille de l'entreprise: 2-10 employés
Traduire en français

Ease of Use

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 25/09/2018
Provenance de l'avis : Capterra

Simple to send out newsletters whether you have 100 subscribers or 25,000. Their stats dashboard makes it easy to keep up with things, especially what subscribers are most interested in. We have had an excellent experience with this company.

Avantages

I have been using Firedrum Email Marketing for quite awhile. The online software used to be somewhat difficult to work with but the people at Firedrum have made it mush easier to use and more simplistic. They have cut my time sending out our newsletters substantially by consistently upgrading their software. I am very pleased with their ability to keep their service on the cutting edge. I would highly recommend them.

Inconvénients

How difficult the software used to be but it is not any longer. I have absolutely no cons to list for their service.

Traduire en français

Réponse de FireDrum Email Marketing

Thank you, Eric,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs!

I wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alexander P.
Secteur d'activité: Édition
Taille de l'entreprise: 13-50 employés
Traduire en français

Firedrum's Email Product, Customer Service and Personal Experience

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 30/01/2017
Provenance de l'avis : Capterra

Firedrum has a great interface. You can bulk import with duplicate detection. You can either use the drag and drop interface (which is easy for an absolute beginner), use a WYSIWYG editor, or upload traditional HTML upload for email gurus. They have Email on Acid to help work out email client compatibility issues. (Not every emails show the same depending upon the code.) They do a preliminary spam check with Spam Assassin with notes on how to lower your spam score. One can send test emails. Once you have your email ready, you can schedule an email, automatically resend and integrate into social media like Faceook. You do have the option to setup RSS to send email and use Google Analytics to track engagement.

Regarding customer support, they have a chat service and phone service. I have found chat service faster and easier since I am already in the Firedrum portal when I have a question. I have used the phone service about 3 times during the our company's use. No problems.

They do listen to their customers. They had Email on Acid and then stopped. I requested the feature back. During their revamp of the product, they brought it back.

Overall, I am happy with the product. We use it for a white-label for our various magazines and newspapers. I am on the technical side and find it easy to use. We do have sales reps, who are not and don't have a problem with the drag and drop. They used to charge per account and now charge per email address block. It looks like everyone is now using that convention. It is a small company in comparison to Constant Contact and MailChimp, so you get to actual know people on a first name basis. They have been around a while and don't foresee them going anywhere. Both Firedrum and our company are in Phoenix, so it is good to know that we are helping local businesses (If you care about that sort of thing.)

Avantages

I like Email Acid and the Spam Assassin filter.

Inconvénients

If the RSS feed was easier to use. Right now it requires someone to code something. While Firedrum does offer a service to do it for you for a fee, it should be easier to use. Even if you do something just for WordPress, it would be progress.

Traduire en français

Réponse de FireDrum Email Marketing

Hi Alexander,

It's a pleasure to work with the team at Times Media Group. Always feel free to reach out if you need any help, or feedback on your email marketing campaigns.

Best regards,
Daniel Anzalone
FireDrum Email Marketin

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Moses K.
Traduire en français

Signing up to FireDrum and setting up an email campaign is as seamless and painless as I hoped

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/05/2018
Provenance de l'avis : Capterra

Ease of sending out emails without much hustle.
It is very easy to manually add lists or to import from third party sites
There are a number of customer care channels that really reduces time spent looking for solutions to problems
FireDrum is generally a good and affordable service.

Avantages

I loved the fact that they offer email templates to ease the creation of email accounts. The delivery rate on our emails was quite satisfactory with the majority of them getting past spam filters.
The tutorials that appeared when setting up campaigns were well timed, helpful and non-intrusive.
The animated drag drop and preview features really helped the non technical members of the team create professional looking emails within a really short time.
The last page where one has to confirm details before publication is a nice touch that I haven't seen in many competing services. It helped us make sure that all details were in order, a lot of mistakes were found and corrected in this final page

Inconvénients

the dashboard is quite cluttered making it hard for a new user to know what they should be focusing on.
The bright red bars at the top and bottom of the page aren't exactly visually appealing. I feel that the messages being portrayed in these red bands could be done with a pop up on the site or sent as a form of notification email.
While the functionality of the service is on point, the UI badly needs a makeover.
I would have loved the free plan to have a higher sending limit. 100 is too low when you consider competitors in the space

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Betty W.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

FireDrum Took My Marketing to the Next Level

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 25/09/2018
Provenance de l'avis : Capterra

I use Outlook and you can't send out to over 50 contacts at a time. I have grown to nearly 600 contacts and need to be able to do my marketing effortlessly and FireDrum does that for me. Also, I own a real estate licensing school and tell all my students about FireDrum... hope you are getting a lot of business.

Avantages

I like that my campaigns are always available to change for the next class I am offering. I very seldom have to create a new one. However, now that I know how to create them, I can do so in very little time.

Inconvénients

It is not the software... it is the lack of customer service on the weekends. A a sole proprietor I often set my marketing up on the weekends and if things go a wry I have to wait for help. Maybe that has changed because, frankly I haven't have any issues for some time now. On the upside of that, once issues are discovered they are correctly quickly.

Traduire en français

Réponse de FireDrum Email Marketing

Thank you, Betty,

We appreciate your review! We hope that you're able to continue to use FireDrum for all of your email needs! I am sorry to hear about the lack of service on the weekend and I wanted to let you know that I will mention this to the support team.

I also wanted to let you know that I'm scheduling account reviews right now to help our clients with deliverability, open rates, and click rates.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Timarie M.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 2-10 employés
Traduire en français

Been using FireDrum for over 10 years and they are best practices!

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 25/09/2018
Provenance de l'avis : Capterra

What a fantastic team! the entire support staff, FireDrum goes above and beyond to make sure my team and I are satisfied and that any problems we face are addressed and rectified within 24 hours. We really couldn't ask for a better partner.

Avantages

Our agency uses FireDrum as a solution for many of our in-house clients and we do so with complete confidence. We like that we have the choice of a DIY method or a fully managed, customized service and we can adapt for each of our clients based upon their respective needs/wishes. Additionally, the fact that FireDrum continues to add functionality and value to its software just allows us to pass that value onto our clients. It's not just another email marketing platform...it is so much more. As an example, we now have the ability to implement automated drip campaigns! FireDrum does not disappoint, and the affordability makes it an even smarter choice for us all.

Inconvénients

I think some parts of it aren't labeled logically, but I also feel that is a personal preference.

Traduire en français

Réponse de FireDrum Email Marketing

Thank you, Timarie!

We are so happy to hear that you've had a positive experience with us! We hope that you can use FireDrum for all of your marketing needs.

I wanted to let you know that I'm currently scheduling account reviews to help with open rates, clicks, and deliverability. I'd love to help your clients succeed.

If you wanted to schedule one, please email me at Alex@firedrum.com or call 480.699.1524

Thank you,
Alex Goerner
Marketing Strategist

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,6/10
Basé sur 210 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

FireDrum Email Marketing - Prix

FireDrum Email Marketing - Prix

À partir de
5,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,4/5
Basé sur 210 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

FireDrum Email Marketing - Fonctionnalités

FireDrum Email Marketing - Fonctionnalités

API
Analyse de campagne
Analyse en temps réel
Analytique de l'engagement
Gestion d'e-mail marketing
Gestion de contenu
Gestion des campagnes
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des médias sociaux
Marketing multicanal
Modèles personnalisables
Monitoring
Notifications automatiques
Rapports et statistiques
Segmentation des campagnes
Stratégie de marque personnalisable
Tableau de bord d'activités
Tests A/B
Fonctionnalités
4,3/5
Basé sur 210 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

FireDrum Email Marketing - FAQ

FireDrum Email Marketing - FAQ

Voici quelques-unes des questions fréquentes sur FireDrum Email Marketing.

Q. Quels sont les types de licence disponibles pour FireDrum Email Marketing ?

Types de licences disponibles pour FireDrum Email Marketing :

À partir de: 5,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel FireDrum Email Marketing ?

Nous n'avons pas d'informations sur les fonctionnalités de FireDrum Email Marketing.

Q. Qui utilise FireDrum Email Marketing ?

Utilisateurs habituels du logiciel FireDrum Email Marketing :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues FireDrum Email Marketing est-il disponible ?

Langues dans lesquelles FireDrum Email Marketing est disponible :

anglais

Q. Quels sont les types de licence disponibles pour FireDrum Email Marketing ?

Types de licences disponibles pour FireDrum Email Marketing:

Gratuit, Abonnement

Q. FireDrum Email Marketing prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par FireDrum Email Marketing.

Q. Avec quelles applications FireDrum Email Marketing peut-il s'intégrer ?

Applications s'intégrant à FireDrum Email Marketing :

Facebook, Google Analytics, LinkedIn, MailMunch, Salesforce Sales Cloud, Twitter, WooCommerce, Wordpress, Wufoo, Zapier

Q. Quelles sont les ressources d'aide disponibles pour FireDrum Email Marketing ?

Ressources d'aide disponibles pour FireDrum Email Marketing :

Support téléphonique, Support en ligne, Base de connaissances