Logiciel d'assistance à distance et accès distant sans surveillance
4.7/5 (161 avis)ISL Online est un logiciel d'assistance à distance qui vous permet d'offrir une assistance à distance rapide. Vous pouvez accéder aux ordinateurs sous ou sans surveillance (Windows, Mac ou Linux) et les contrôler en quelques secondes à partir de n'importe quel ordinateur ou appareil mobile et fournir une assistance technique aux utilisateurs d'appareils mobiles. Il s'agit d'une solution d'assistance à distance riche en fonctionnalités, avec transfert de fichiers, discussion en direct par texte, appels audio et vidéo, enregistrement de session, accès sans surveillance, tunnellisation RDP, mode d'administration, reporting et options de personnalisation avancées.
Le logiciel de bureau à distance peut être personnalisé selon le design graphique de votre entreprise et vous pouvez activer et désactiver des fonctions spécifiques et appliquer des mesures de sécurité avancées afin de mieux adapter votre flux de travail. La licence ISL Online comprend un logiciel de chat en direct exclusif, que vous pouvez intégrer à votre site web pour proposer à vos clients un canal de communication et d'assistance très efficace. À partir d'une discussion en direct, vous pouvez démarrer une connexion de bureau à distance avec votre client en un seul clic, sans avoir à lui transmettre un code de session. C'est le moyen le plus rapide et le plus simple de démarrer une session d'assistance à distance.
Avec une seule licence, vous pouvez créer un nombre illimité d'utilisateurs, installer des logiciels sur un nombre illimité de postes de travail et prendre en charge un nombre illimité de clients. Vous pouvez opter pour une licence hébergée dans le cloud ou sur site.
Avantages
Simplicité
Qualité de la prise de main
Accord de l’utilisateur
Inconvénients
Rien de spécial
Pas de gros problèmes.
Logiciel d'assistance à distance et accès distant sans surveillance
We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.
Avantages
The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.
Inconvénients
It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console
Logiciel d'assistance à distance et accès distant sans surveillance
It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.
Avantages
We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.
Inconvénients
Two relatively small issues with it, last time we checked:
1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch).
2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.
Logiciel d'assistance à distance et accès distant sans surveillance
I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.
Avantages
ISLOnline has all the features of it's competitors but at a more competitive price. The software is continually being developed and improved and can be branded to suit your company needs. It supports remote connections to multi platform and devices and has a chat platform for you to converse with your customers which can be added to your website. Technical support is first class and they are extremely helpful when you first begin using the software. You get an evelauation period to trial the fully featured software and this can be extended if needs be so you can be sure. Did I mention the price?
Inconvénients
I would like to see some improvements in the Remote support logging page as I use this to generate invoicing information and it takes an export of the log and some reformatting to get it in the state I need.
Hello,
thank you for your review!
We are currently developing some new features for the reports page, which will soon show the name of the computer in the list aswell, making it easier to see which computer you were connected to in a particular session.
If you have any requests which you would like to see added to the reports page (or to ISL products in general) please send us an email to support@islonline.com or visit our live chat on our website www.islonline.com!
Best regards,
Domen Vidmar
ISL Online Team
Logiciel d'assistance à distance et accès distant sans surveillance
It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.
Avantages
Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.
Inconvénients
I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing
We are currently working on a new implementation of file transfer which will improve the file transfer functionality.
For the remote printing functionality, please check the following ticket on how to do this with ISL Light: https://help.islonline.com/56320/374642
Best regards,
Domen Vidmar, ISL Online Team
Logiciel d'assistance à distance et accès distant sans surveillance
Voici quelques-unes des questions fréquentes sur ISL Light Remote Desktop.
Types de licences disponibles pour ISL Light Remote Desktop :
À partir de: 145,00 $US/année
Type de licence: Abonnement
Essai gratuit: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de ISL Light Remote Desktop.
Utilisateurs habituels du logiciel ISL Light Remote Desktop :
Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME
Langues dans lesquelles ISL Light Remote Desktop est disponible :
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, français, allemand, hébreu, italien, japonais, norvégien, polonais, portugais, russe, espagnol, suédois
Types de licences disponibles pour ISL Light Remote Desktop:
Abonnement
Appareils pris en charge par ISL Light Remote Desktop :
Android, iPhone, iPad
Applications s'intégrant à ISL Light Remote Desktop :
Autotask, Avast Business, Bitrix24
Ressources d'aide disponibles pour ISL Light Remote Desktop :
FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo
