Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
4.9/5 (33 avis)CloudTalk est un système de téléphonie pour entreprise intelligent et intuitif conçu pour les entreprises de toutes tailles basées sur Internet qui cherchent à améliorer la productivité de leur équipe et les expériences client.
Accessible sur les applications de bureau ou via un navigateur, CloudTalk permet aux équipes de call centers et de centres d'appels d'effectuer et de recevoir des appels n'importe où, sur n'importe quel appareil, avec des numéros internationaux provenant de plus de 80 pays du monde entier. Le logiciel traite les appels entrants avec un menu SVI et un routage des appels, et peut être utilisé pour interconnecter des services, des agences et des employés, automatiser les appels de prospects pour les équipes de vente et améliorer l'expérience client.
CloudTalk s'intègre aux solutions CRM, d'assistance et d'e-commerce populaires (y compris Zendesk, Live Agent, Zoho CRM et Magento) avec des intégrations en un clic prédéfinies et peut être connecté à tout autre outil via une API ouverte.
Avec CloudTalk, les équipes ont toujours accès aux dernières informations et les agents et les employés peuvent voir des détails complets sur l'appelant avant de répondre à l'appel.
Avantages
The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.
Inconvénients
I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.
Dear Peter,
Thank you very much for taking the time to share with us your though about CloudTalk!
We are really happy that you managed to setup our software very quickly and you liked our customer support team.
We are really sorry, that we could give you number you requested, but as we already explain you it is an industry issue.
Have a nice day!
Kris from CloudTalk
Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.
Avantages
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.
Inconvénients
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.
Dear client,
We are so happy to hear that you work with us for more than 2 years.
Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
We always try to listen and adjust our product according to the customers needs.
Have a great day!
Kris from CloudTalk
Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
Our whole phone communications runs using CloudTalk. We have sales and support team using it. Love their customer support team.
Avantages
CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.
Inconvénients
None, so far it's been very smooth ride without any hassles.
Dear client,
thank you very much for taking the time to leave us this review.
We understand that the time is money for our customers. To save their time, CloudTalk focuses on the providing many advanced features and integrations for customers and we are really happy that you appreciate it.
Thanks!
Kris from CloudTalk
Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
Only good experience
Avantages
Excellent call center system for ecommerce. Integration with Magento and Freshdesk works great. Agents see everything important when calls from customer come in, and that's awesome.
Inconvénients
Pricing is not set per user, but per package and you also have to pay an activation fee.
Hello Jan,
thank you very much for leaving us such nice feedback.
It is always great to hear that you loved your experience with us.
It is really important to our team to help our clients with their issues. Therefore we are tirelessly working on the new features and integration. Btw did you see our new integration with Pipedrive or Intercom?
One more time, thanks a lot for your kind words :)
Kris from CloudTalk
Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
Its been great to be able to centralize our contact and have access to information from our different agents all in one place. We've been able to use cloudtalk to update the way we use technology in our business. We were archaically using google contacts, google calendar, and independent CRM companies and we've been able to integrate all of our data storage systems and email campaigns, etc. into one place that everyone has access to, even on their phones.
Avantages
One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here.
It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup.
Inconvénients
No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk.
Logiciel cloud pour call centers conçu pour les équipes de vente et d'assistance
Voici quelques-unes des questions fréquentes sur CloudTalk.
Types de licences disponibles pour CloudTalk :
À partir de: 10,00 €/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de CloudTalk.
Utilisateurs habituels du logiciel CloudTalk :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles CloudTalk est disponible :
tchèque, anglais
Types de licences disponibles pour CloudTalk:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par CloudTalk.
Applications s'intégrant à CloudTalk :
BigCommerce, Freshdesk, Help Scout, LiveChat, Microsoft Dynamics CRM, Pipedrive, Salesforce Sales Cloud, Shopify, Zendesk, Zoho CRM
Ressources d'aide disponibles pour CloudTalk :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
I love how simple it is to use and how quickly it is to learn!