En savoir plus sur Kilterly

Kilterly is a customer success software designed to help businesses of all sizes manage and maintain customer engagement and loyalty with centralized data insight and automated communication tools such as onboarding and retention campaigns, surveys, tasks, retention rate tracking, health score monitoring, net promoter score tracking, to-do lists, alerts, and more. Kilterly gives customer success teams the flexibility to manage customer engagement and loyalty anytime, anywhere from computer, tablet or mobile device.

Kilterly provides customizable surveys, automated customer onboarding and nurturing campaign management tools, plus customer intelligence data to help users manage customer engagement and loyalty effectively. Customizable surveys and automated alerts allow users to track customer satisfaction and proactively manage customer success. Kilterly uses data points to track how often a client uses a product, as well as any issues the client is having. All data points, including ticketing information, usage data and NPS (net promoter scores), are calculated into a complete customer engagement health score which lets users know exactly where they stand with a client. The health score allows users to see who is using their product religiously and which customers might be getting ready to leave.

Kilterly’s database intelligence insight allows users to answer questions such as ‘what are customers asking about?’, ‘How severe are their issues?’, ‘How long do their questions take to get answered’, and ‘Are customers logging in and how often?’. Kilterly’s automated communication tools help users take immediate action and reach out to customers at just the right time using automated emails, workflows and tasks. Kilterly’s communication tools allow users to schedule an upsell update to go out automatically when a score reaches a certain level or to notify an advanced client relations specialist when the client engagement health score falls below a certain level. Automated campaigns enable users to schedule and deliver regular customer communication.

Options de tarification dès :

249,00 $US/mois

  • Essai gratuit
  • Abonnement

Kilterly - Principaux avantages

  • Use customizable surveys and database intelligence to gain critical insight about customer engagement and to help strengthen customer relationships.
  • Database intelligence tools help users identify at-risk customers and answer questions such as ‘what are customers asking about?’, ‘how severe are their issues?’ and ‘are customers logging in and how often?’
  • Automated campaigns allow users to schedule and deliver regular customer communication designed to help enhance company loyalty.
  • Automated communication tools such as automated emails, workflows and tasks allow users to take immediate action on any customer insights.
  • Kilterly gives businesses the flexibility to access database intelligence and manage customer engagement online anytime via computer, tablet and mobile devices.

  • Appareils

    Pour quelle entreprise ?

    TPE PME GE

    Disponible dans les pays suivants

    Australie, Canada, États-Unis

    Langues

    anglais

    Options de tarification dès :

    249,00 $US/mois

    • Essai gratuit
    • Abonnement

    Images

    Use the central dashboard to gain insight into health score averages, retention rates and net promoter scores at-a-glance
    Create custom surveys to gain valuable customer feedback
    Gain critical insight about customer engagement with Kilterly's evaluation surveys and database intelligence
    Use automated campaign tools such as emails, surveys and tasks to schedule and deliver regular customer communication automatically
    Kilterly uses data points to track the client’s frequency of product usage and any issues the client is having. All data points are then calculated into a customer engagement health score
    Schedule an upsell update to go out when a score reaches a certain level
    En voir 7 de plus
    Vidéo de Kilterly Capture d'écran pour Kilterly : Use the central dashboard to gain insight into health score averages, retention rates and net promoter scores at-a-glance Capture d'écran pour Kilterly : Create custom surveys to gain valuable customer feedback Capture d'écran pour Kilterly : Gain critical insight about customer engagement with Kilterly's evaluation surveys and database intelligence Capture d'écran pour Kilterly : Use automated campaign tools such as emails, surveys and tasks to schedule and deliver regular customer communication automatically Capture d'écran pour Kilterly : Kilterly uses data points to track the client’s frequency of product usage and any issues the client is having. All data points are then calculated into a customer engagement health score Capture d'écran pour Kilterly : Schedule an upsell update to go out when a score reaches a certain level

    Fonctionnalités

    Nombre total de fonctionnalités pour Kilterly : 27

    • Alertes de compte
    • Alertes/Notifications
    • Analyse de texte
    • Analyse des sentiments
    • Création de contenu
    • Engagement des clients
    • Feedback à 360 degrés
    • Gestion de la communication
    • Gestion des campagnes
    • Gestion des commentaires
    • Gestion des commentaires négatifs
    • Gestion des comptes
    • Gestion des désabonnements
    • Gestion des enquêtes et sondages
    • Gestion des flux de travail
    • Gestion des tâches
    • Intégration des employés
    • Liste de tâches (to-do list)
    • Monitoring
    • Rapports et analyses
    • Score "health score"
    • Segmentation de la clientèle
    • Suivi des plaintes
    • Suivi et analyse de l'utilisation
    • Tableau de bord
    • Tableau de bord d'activités
    • Visualisation de données

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    Avis

    Note globale

    5 /5
    (4)
    Rapport qualité-prix
    5/5
    Fonctionnalités
    4,8/5
    Simplicité d'utilisation
    5/5
    Support client
    5/5

    Vous avez déjà Kilterly ?

    Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

    Donnez votre avis !
    Afficher 5 avis sur 4
    Jason D.
    Note globale
    • Secteur d'activité: Services financiers
    • Taille de l'entreprise: 501-1 000 employés
    • Logiciel utilisé tous les jours pendant 1 à 5 mois
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 10.0 /10

    Kilterly gets it right, serves a great niche

    Publié le 13/11/2018

    Customer Retention issues are usually addressed as a question in the past tense - "What happened?" ...

    Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.

    Avantages

    Clean UI, easy to use and understand. Focusing on the retention problem specifically tailors the workflows in an intuitive way. The dashboard is a ready-to-go view of customer health without any configuration.

    Inconvénients

    It's a great product but, more data and more touch-point integrations like SMS would be awesome.

    Alvin A.
    Note globale
    • Secteur d'activité: Logiciels
    • Taille de l'entreprise: 11-50 employés
    • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 10.0 /10

    Solved a huge problem for us - customer retention and engagement

    Publié le 21/11/2018

    It has been great working with Kilterly and using the product. Great team and great product. I look...

    It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.

    Avantages

    Kilterly provides a simple and easy to use software for me to engage with my customers, identify at-risk customers and automate many of my customer emails allowing me to ensure product usage, customer happiness which in turns allows me to improve my customer retention. It also allows me to find detractors (for me to contact to ensure that they will renew) along with promoters (to help me with case studies, white papers and more).

    Inconvénients

    None at the moment - we have a few integration requests and our representative & his team added those to their feature list.

    Matt R.
    Note globale
    • Secteur d'activité: Santé, bien-être et fitness
    • Taille de l'entreprise: 11-50 employés
    • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 10.0 /10

    Kilterly is the future of customer success tools

    Publié le 21/11/2018

    The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks,...

    The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.

    Avantages

    Before Kilterly, it was very difficult to reach out to clients on a regular basis, and to do this with any insight into their performance with our product. Our relationships with clients were impacted, as was our retention rate. Kilterly makes it easy to communicate with our clients based on their successes and challenges.

    Inconvénients

    It would be nice if Kilterly had more integrations.

    Dave F.
    Note globale
    • Secteur d'activité: Comptabilité
    • Taille de l'entreprise: 11-50 employés
    • Logiciel utilisé Autre pendant Essai gratuit
    • Provenance de l'avis

    Note globale

    • Rapport qualité-prix
    • Simplicité d'utilisation
    • Support client
    • Probabilité de recommander le produit 10.0 /10

    Kilterly Review

    Publié le 16/11/2018

    Avantages

    The automation for our marketing and customer service processes. We will be much more organized with our customer base.

    Inconvénients

    Would like to see QuickBooks integration accelerated with the software.

    Kilterly - FAQ

    Voici quelques-unes des questions fréquentes sur Kilterly.

    Types de licences disponibles pour Kilterly :

    • À partir de: 249,00 $US/mois
    • Type de licence: Abonnement
    • Essai gratuit: Disponible

    Startup (1-500 customers): $279/month if paid monthly or $249/month if paid annually SMB (501-1000 customers): $419/month if paid monthly or $379/month if paid annually Large (1001-2500 customers): $559/month if paid monthly or $509/month if paid annually Enterprise (2501+ customers): Request a quote

    Nous n'avons pas d'informations sur les fonctionnalités de Kilterly.

    Utilisateurs habituels du logiciel Kilterly :

    Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Langues dans lesquelles Kilterly est disponible :

    anglais

    Appareils pris en charge par Kilterly :

    Applications s'intégrant à Kilterly :

    Freshdesk, HubSpot CRM, HubSpot Sales Hub, Intercom, Mailgun, Pipedrive, Salesforce Sales Cloud, Slack, Zendesk

    Ressources d'aide disponibles pour Kilterly :

    FAQ/forums, Base de connaissances, Support téléphonique, Chat

    Catégories connexes

    Consultez toutes les catégories de logiciels trouvées pour Kilterly.