uSked

uSked

Scheduling system for service-based agencies

4.5/5 (66 avis)

uSked - Présentation

uSked is a scheduling tool and logistics management platform for businesses which offer hourly-based services. The cloud-based tool aims to help users streamline their service requests, schedule services, manage availability, provide feedback, and manage clients, all from one platform. Examples of uSked clients include: higher educational institutions, language interpreting agencies, translation businesses, and any other service-based companies. With uSked, service providers (like interpreters or note-takers) are able to create, manage, and view meetings or assignments.

With uSked, service provides are able to create, manage, and view appointments and assignments. Users can view their current and previous assignments, and can enter an assignment file to view the nature of the request, status, date, location, client, and more. With the service request details page, service providers can send messages or makes calls to the related POC, and view the location on a GPS-enabled map. The calendar tool facilitates collaborative scheduling by giving users an overview of upcoming assignments and who they are assigned to, and allowing service providers to search for available appointments and assign themselves to those for which they have availability.

uSked consolidates assignments, service requests, confirmations, hourly time tracking, payroll, and invoicing into one system in order to simplify service scheduling for both service providers and their clients. Clients are able to login to the uSked self-service portal to access the calendar schedule, view their upcoming or previous assignments, and create new requests for services. uSked facilitates service requests by allow customers to input details such as date, time, location, type of service, dress code, number of service providers required, and more. Service providers can manage invoices for completed assignments within uSked, either individually or in bulk. Invoices are sent to clients in .PDF format.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

uSked - Avis

Note globale
4.5/5
94% d'avis positifs
40
Excellent
22
Très bien
3
Moyen
1
Médiocre
0
Mauvais
Mary beth M.
Traduire avec Google Translate

Software compatibility

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 06/11/2018
Provenance de l'avis : Capterra

(from previous) barriers is paramount and greatly appreciated.

Positive except for on campus at NIH, and other government entities where the wifi makes it impossible to access the app and there is no service in basements or in centers of buildings.

Avantages

The ability to see everything in one place in one glance.

Inconvénients

That it cannot be used off-line. I great new feature would be that once you have viewed and downloaded it in the morning, you have it available all day. This would save battery and reduce frustration in accessing info when you phone cannot connect to Wifi and there is no cell phone service. I realize that sometimes schedules are updated but often the scheduling team sends a text or email to alert when that has happened. The option of this would be wonderful. The lack of address compatibility with Google maps is also limiting. It currently only is comparable with Apple Maps, which is a supremely inferior app compared with Google Maps. Having newer, updated or just a variety of options would be very beneficial. In addition we are not able to copy the address listed directly to be able to past it into Google Maps. You have to open up Apple Maps copy it then back out of Apple Maps and back into Google Maps. This seems insignificant but it is frustrating when you are a freelance interpreter working all over the city and you can't find your assignments with ease. Lastly, I would very much like to have my teams contact info email and cell number on the app. Sometimes one or the other or both does not work, and it is an extra step to have to go through scheduling to ask for it when we are about to go spend a few hours or all day teaming with that person. It is paramount we are able to reach out to our teams and create common ground. Anything that can foster that or eliminate

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Tamar L.
Traduire avec Google Translate

Excellent comprehensive scheduling software for interpreting agencies!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/11/2018
Provenance de l'avis : Capterra

We LOVE uSked and we know you will too. The uSked team is extremely supportive and responsive to our needs. They understand the scheduling and business needs of interpreting agencies and the design of the software reflects this. uSked makes our jobs easier to do and has improved overall efficiency so we have time to focus on other aspects of our business.

Avantages

We love many features of this software including:
- The simplicity of scheduling, invoicing, and paying for services all through one integrated software.
- A mobile app in addition to a web portal that allows requesters, interpreters, and clients to all see their appointments, the providers assigned, make changes, and provide feedback quickly and easily.
- Creating recurring assignments and updating recurring assignments is easily done with a few clicks.
- Standard reports are available along with easy to customize reports to fit your company's needs.
- The development team is open to input and quickly incorporates innovative suggestions.

Inconvénients

Our previous software could offer assignments via text message and email simultaneously. Although this feature is not available, it soon will be available and we are excited that this improvement is being added.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Helen A.
Traduire avec Google Translate

uSked gets the job done

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/11/2018
Provenance de l'avis : Capterra

Avantages

The web version is very functional and full of useful information that's easy to find. Searching for and requesting open jobs is a breeze in both the website and the app; calendar view in app is clear.

Inconvénients

The web version has no issues that I've found; the app has several. The assignment screen always defaults to tomorrow's jobs and I have to scroll back to get to the info for the job I'm about to go to. Adding jobs to my invoice via the app always takes a number of tries because of repeated errors, and sometimes the reason it gives for not adding an assignment is wrong (like showing that this is in the next pay period when it's actually just not past the grace period).
The app is also very finicky about internet signal. It often won't work because of a bad connection, when I don't have problems with any other app using the internet.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Shanna W.
Traduire avec Google Translate

Great system!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/11/2018
Provenance de l'avis : Capterra

Avantages

Many good features for scheduling purposes. One-day and Seven-day view allow for a good overview of service providers on the schedule and show what options there are to assign people. Rolling the mouse over names and numbers for a quick profile of the service provider or job information without having to leave the page is time-saving and convenient! The ability to run various reports related to billing, hours of service, pay rates, service zones and more serves many purposes for whatever a specific company may need. The system also processes payroll, leave and identifies staff vs contractors, a wonderful asset for businesses!

Inconvénients

It can be tough to learn at first because there are so many features. It is not obvious how to use these features at first and you may not be sure how to find them.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Devlin B.
Traduire avec Google Translate

Pretty good.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/11/2018
Provenance de l'avis : Capterra

It's a good basic program for finding work and billing. A little difficult to search for work within certain parameters, but not impossible.

Avantages

Calendar view functions. Ability to download PDFs of invoices. Ability to customize color themes.

Inconvénients

Low search functionality. You can search for work by day, but not by time period or clients. Would be nice to see all jobs available at a certain location. This is especially important for people with badges for specific clients and want to find all the work there they can. Also, unable to search for all my PDF invoices past a certain time frame if I need old information. Perhaps an archive section for things 2 years and older would work well. Also, question marks for "more information" should provide hovering windows and not make us have to open a whole new page to see what things mean.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10

uSked - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact uSked for pricing information.

uSked - Fonctionnalités

  • Gestion des factures
  • Notifications automatiques
  • Rapports personnalisables
  • Tableau de bord d'activités

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Monitoring
  • Piste d'audit
  • Rapports en temps réel
  • Rapports et statistiques
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités

Plus d'informations sur uSked

uSked - Principales fonctionnalités

  • Activity dashboard
  • Appointment management
  • Appointment scheduling
  • Approval process control
  • Automatic notifications
  • Availability indicator
  • Availability management
  • Billable hours tracking
  • Collaboration tools
  • Customizable branding
  • Customizable reporting
  • Customizable templates
  • Document management
  • Electronic payments
  • Email templates
  • Employee scheduling
  • Event scheduling
  • Feedback collection
  • Follow-up scheduling
  • Forecasting
  • HIPAA compliance
  • Invoice management
  • Job scheduling
  • Leave tracking
  • Logistics management
  • Real-time scheduling
  • Recurring tasks
  • Reporting/analytics
  • Resource scheduling
  • Schedule distribution
  • Scheduling
  • Task scheduling
  • Vacation tracking

Avantages

  • Clients have their own access portal to create service requests and provide all information regarding the request.

  • Service providers can search for and express interest in assignments filtering by date and mileage.

  • Calendar integration with preferred calendar of choice; all assignment information accessible via app.

  • uSked users can create invoices, either individually or in bulk, and send them to clients to bill them for the hours worked.

  • Manage and track availability with uSked’s leave and vacation tracking tools and approval processes. This ensures that the availability of service providers is always accurate and up-to-date.

  • uSked - FAQ

    Voici quelques-unes des questions fréquentes sur uSked.

    Q. Quels sont les types de licence disponibles pour uSked ?

    Types de licences disponibles pour uSked :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Contact uSked for pricing information.

    Q. Quelles sont les principales fonctionnalités du logiciel uSked ?

    Fonctionnalités du logiciel uSked :

    • Activity dashboard
    • Appointment management
    • Appointment scheduling
    • Approval process control
    • Automatic notifications
    • Availability indicator
    • Availability management
    • Billable hours tracking
    • Collaboration tools
    • Customizable branding
    • Customizable reporting
    • Customizable templates
    • Document management
    • Electronic payments
    • Email templates
    • Employee scheduling
    • Event scheduling
    • Feedback collection
    • Follow-up scheduling
    • Forecasting
    • HIPAA compliance
    • Invoice management
    • Job scheduling
    • Leave tracking
    • Logistics management
    • Real-time scheduling
    • Recurring tasks
    • Reporting/analytics
    • Resource scheduling
    • Schedule distribution
    • Scheduling
    • Task scheduling
    • Vacation tracking

    Q. Qui utilise uSked ?

    Utilisateurs habituels du logiciel uSked :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues uSked est-il disponible ?

    Langues dans lesquelles uSked est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour uSked ?

    Types de licences disponibles pour uSked:

    Abonnement

    Q. uSked prend-il en charge les appareils mobiles ?

    Appareils pris en charge par uSked :

    Android, iPhone

    Q. Avec quelles applications uSked peut-il s'intégrer ?

    Applications s'intégrant à uSked :

    QuickBooks

    Q. Quelles sont les ressources d'aide disponibles pour uSked ?

    Ressources d'aide disponibles pour uSked :

    Support en ligne, Support téléphonique