En savoir plus sur Promoter.io

Promoter.io’s Net Promoter System software is a cloud-based Net Promoter Score (NPS) solution which allows businesses to capture customer feedback and assess the loyalty of customer relationships. The platform is designed to measure customer sentiment and predict future customer behavior, with the aim of driving growth and reducing customer churn. Promoter.io offers users a guided best-practice approach to utilizing NPS for their business.

With Promoter.io, users can schedule NPS surveys to send out to customers. Drip, recurring, and lifecycle scheduling schemes are supported. Customer lists can be managed and segmented for different NPS campaigns, and support for a wide range of languages allows users to survey their global customer base. Users can review and respond to feedback from individual customers, with trend tagging, internal notes, and pre-formatted responses. Users can also define alert scenarios to automate team notification when feedback meeting certain criteria is received.

Promoter.io includes an NPS dashboard which lets users track customer sentiment over time, mean scores, revenue risk, and more. Multiple campaigns can be run for separate brands or product lines to keep all data separated. Historical customer sentiment can be tracked to analyze the impact of product and marketing initiatives, and data can be exported at any time. Trends can be uncovered and analyzed, with users able to create and save customer segments to filter data. Keyword analysis through natural language processing (NLP) provides insight into common themes from customer feedback.

Promoter.io - Principaux avantages

• A wide range of languages are supported, allowing companies to survey their global customer base.

• Multiple campaigns can be set up to manage and organize customer feedback for different brands or products.

• Historical customer sentiment can be tracked to provide insight into the impacts of product and marketing initiatives.

• Users can review and respond to feedback from individual customers, and utilize pre-formatted replies for recurring issues.

• Scenarios can be defined by users to generate automated alerts when new customer feedback meets selected criteria.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Images

Promoter.io's NPS surveys can be answered by customers on desktop or mobile
Users can view keyword analysis reports
Promoter.io allows users to follow-up with customers in real time
Dashboards provide users with an overview of customer sentiment
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Vidéo de Promoter.io
Capture d'écran pour Promoter.io : Promoter.io's NPS surveys can be answered by customers on desktop or mobile Capture d'écran pour Promoter.io : Users can view keyword analysis reports Capture d'écran pour Promoter.io : Promoter.io allows users to follow-up with customers in real time Capture d'écran pour Promoter.io : Dashboards provide users with an overview of customer sentiment

Fonctionnalités

Nombre total de fonctionnalités pour Promoter.io : 38

  • API
  • Analyse de texte
  • Analyse des sentiments
  • Analyse des tendances
  • Analyse en temps réel
  • Analyse prédictive
  • CRM
  • Commentaires anonymes
  • Comparaisons en temps réel
  • Distribution multicanal
  • Données en temps réel
  • Enquête mobile
  • Enquêtes et feedback
  • Feedback à 360 degrés
  • Gestion de la communication
  • Gestion des campagnes
  • Gestion des commentaires
  • Gestion des commentaires négatifs
  • Gestion des enquêtes et sondages
  • Importation et exportation de données
  • Intégrations de tiers
  • Modèles personnalisables
  • NPS des clients
  • Notes et commentaires
  • Personnalisation des URL
  • Prise en charge de plusieurs langues
  • Rappels
  • Rapports d'historique
  • Rapports de synthèse
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Segmentation
  • Segmentation de la clientèle
  • Sondages d'opinion
  • Structure des enquêtes de Net Promoter Score (NPS)
  • Tableau de bord d'activités
  • Tâches récurrentes

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Avis

Note globale

3,8 /5
(6)
Rapport qualité-prix
3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
3,6/5

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Afficher 5 avis sur 6
Utilisateur vérifié
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Learn who are your promoters in an automated way

Publié le 11/12/2018

Avantages

I do like the ease of use of the interface of the application. A big plus is the API and Zapier integration that allows me to automatically send queries to users when they perform a specific event on our website.

Inconvénients

I think that the feedback management capabilities could be improved a bit allowing you to see the history of the feedback that each customer has left.

Danica N.
Note globale
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

The software is pretty easy to use and has a lot of options when it comes to viewing the data.

Publié le 04/05/2018

Avantages

It has everything you need. It's very easy to use and get used to. Importing contacts and creating campaigns couldn't be easier. You can add as many custom fields as you wish in your csv file. Custom campaign settings (distribution, recurring surveys, automated reminders, etc.) are pretty awesome and easy to set up so you don't have to worry about a thing once you send out the surveys. Dashboard is user friendly, you can filter it by time, responses, notes, comments and so on.

Inconvénients

The only thing that isn't quite there yet is downloading data. Even if you filter everything you need in the dashboard (i.e. show me all people that have left a comment, gave a 10, in these two weeks) when you export it you will get all the people from that campaign, no matter if they responded at all, which response they gave and at what time which can be really annoying sometimes.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Looks nice, does the job, but nothing more

Publié le 24/02/2019

We send NPS surveys to our customers after they have received their order. The data we collect in...

We send NPS surveys to our customers after they have received their order. The data we collect in Promoter is then being pushed to our own Data Warehouse, so we don't really use the tool a lot. It works on the background.

Avantages

The system gives a clear overview of all the ratings that come in. It all looks nice and clean.

Inconvénients

The system is mainly made to be used soletary in Promoter. However, in our company we use many more systems (for example for communication with our customers). If that's the case, all the functionalities in Promoter that enable communication with the customer are redundant. We can't just switch for NPS reviews to another communication tool.

Also, there are some data insights/visualisations that look nice but don't really add value. Like the AI based feedback analysis. Sounds nice but in the end, many words that don't make sense are being shown. And the other words are saying nothing. It would be better to have technology to analyse feedback in depth.

Libby A.
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great data views

Publié le 07/09/2018

Avantages

Really like the way you can slice and dice the data in so many different ways

Inconvénients

Any dislikes about this software have since been updated.

Vraj D.
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredibly easy to set up. So many features that helped grow our business.

Publié le 20/10/2018

Avantages

Get to split up into different campaigns. Integrates with Mailchimp.

Inconvénients

The price is steep, but that is expected with a top notch service.

Afficher 5 avis sur 6 Lire tous les avis

Promoter.io - FAQ

Voici quelques-unes des questions fréquentes sur Promoter.io.

Types de licences disponibles pour Promoter.io :

  • À partir de: 199,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

14-day free trial, no credit card required. Grow: $249/month (billed monthly) or $199/month (billed annually). Scale: $599/month (billed monthly) or $479/month (billed annually). Enterprise: contact Promoter.io for pricing information.

Nous n'avons pas d'informations sur les fonctionnalités de Promoter.io.

Utilisateurs habituels du logiciel Promoter.io :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Promoter.io est disponible :

anglais

Appareils pris en charge par Promoter.io :

Applications s'intégrant à Promoter.io :

Customer.io, Intercom, Salesforce Sales Cloud, Segment, Slack, Zapier

Ressources d'aide disponibles pour Promoter.io :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

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