--- description: Freshsuccess : qu'en pensent les utilisateurs ? Lisez les avis sur Freshsuccess, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshsuccess - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/959/customer-success/software) > [Freshsuccess](/software/114439/natero) # Freshsuccess Canonical: https://www.getapp.fr/software/114439/natero Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/114439/natero?page=2) > Natero est une solution de gestion de réussite des clients basée sur le cloud et conçue pour aider les équipes de customer success à gérer les clients, à empêcher la perte de clientèle et à augmenter le nombre de comptes. La plateforme propose une gamme de fonctionnalités, notamment la gestion des workflows, des renseignements sur les clients et l'évaluation de leur état de santé et plus encore. > > Conclusion : 8 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 8 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Freshworks - **Pays**: San Mateo, É.-U. - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 578,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, France, Inde, Irlande, Israël, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes de compte - Alerts/Escalation - Base de données de clients - CRM - Engagement des clients - Gestion de la communication - Gestion des campagnes - Gestion des clients - Gestion des commentaires - Gestion des comptes - Gestion des e-mails - Gestion des flux de travail - Gestion des recettes - Gestion des tâches - Importation et exportation de données - Intégration des employés - Mesure des performances - Modèles personnalisables - Outils de collaboration ## Intégrations (45 au total) - Agile CRM - Aircall - AskNicely - Capsule - Chargebee - ChartMogul - Close - FreshBooks - Freshdesk - Freshsales - GoCardless - GoTo Meeting - Google Calendar - Help Scout - HubSpot CRM ... et 30 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) - [Logiciels de gestion des cas d'assistance](https://www.getapp.fr/directory/3479/it-ticketing-systems/software) - [Logiciels de rétention des clients](https://www.getapp.fr/directory/3876/customer-retention/software) ## Logiciels similaires 1. [HubSpot Service Hub](https://www.getapp.fr/software/119575/hubspot-service-hub) — 4.4/5 (190 reviews) 2. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [EngageBay CRM](https://www.getapp.fr/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [TeamSupport](https://www.getapp.fr/software/8670/teamsupport) — 4.5/5 (848 reviews) ## Avis ### "Fantastic" — 5.0/5 > **Garrett** | *6 février 2019* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: By it's nature, Natero is a very complicated product. It ties together a bunch of different datasets and presents them as a unified indicator of client health. To Natero's credit, they've done a very good job of creating a team and process that can get a new client from A to B. For the most part, implementation was painless - with only the instances of data issues on our end slowing things down or complicating the process. The integrations team was all over helping us get set up, and I was very pleased that Natero built a custom integration into a 3rd party tool so we could pull in NPS data and associate it with client accounts. The app works great and is easy to use once you've learned where everything is in the platform. > > **Inconvénients**: I can't say anything negative about Natero - for the complexity of this kind of product and the data it pulls in, everything was relatively easy. The only thing that would have helped might have been more direct involvement with us on the integration process to speed things up. We had tons of interaction with the onboarding team, but I think we might have been able to speed up our particular onboarding process if we'd had a dedicated person walking through it with us. That said, for the pricing compared to enterprise level solutions, I'm extremely happy with this. > > So far very good experience with Natero. We haven't been using the platform long enough yet to judge its effectiveness on measuring health and likelihood of churning, but based on the datasets we're pulling in, I'm pretty confident that it's going to do the job very well. Our CES team is thrilled about having Natero. ----- ### "Success Defined\!" — 5.0/5 > **Vance** | *11 octobre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: The platform is as simple or as complex as desired. Integrations are seamless. Reporting functionality is top notch. Support is unmatched, Echo Song is priceless. I would implement this solution into my families home life if I could.... and I just might\! > > **Inconvénients**: The only thing I can even come up with as a "dislike" and it is still a positive. It is that the Natero platform has so many effective features, apps and processes that one would be hard pressed to become a pro on them all. > > As a small CS shop in a startup we wanted a big time solution on a start up budget. We got more than we anticipated in the area of immediate positive results for the CSM's. Increased visibility with integrated ability to manage the entire life cycle of customers. Individually designed custom account dashboards and workflows makes choosing Natero a true game changer and allows us to implement repeatable success ----- ### "Easy to use tool to capture progress regularly" — 4.0/5 > **Supreet** | *27 décembre 2018* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: Earlier, we used to capture a lot of account related stuff on Google Sheets. That was okay for a small team, but as we scaled from a team of 4 to 20 (and still growing) - things started getting difficult and we realised we needed a proper Customer Success tracking tool to capture all of our account related updates, actionables, goals, tasks and track them on an ongoing period. The tool is easy to use - has several dashboards that give quick overviews, integration has easy and Natero can capture data from multiple sources which eventually decides the account Health Score - an important tracking metric for any CS team. > > **Inconvénients**: At times, the tool becomes slow and unuseable. Some of the data points take longer than usual to sync. > > It's been pretty great overall. I am now - - better able to assess progress with my accounts - see all my weekly calls, updates in one place - take action on any red flags immediately - manage upsell/churn effectively - see all client communication in one place ----- ### "Great Customer Success Tool" — 5.0/5 > **Shaune** | *20 juillet 2019* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: I use Natero daily to manage the health of my client's accounts. It took some time to learn how to navigate, but within a couple of weeks, it's extremely familiar. It tracks all of the important metrics, is quite customizable from an admin perspective, allows users to create lists and dashboards, as well as send email campaigns to contact lists that you can create (including customizable templates or with HTML). Their support is absolutely fantastic; fast to reply to tickets and questions and extremely thorough in their follow-ups. > > **Inconvénients**: I would like the ability to see which links users click on within the newsletters that we send - generally just more info with the campaigns in general because I'm not able to fully maximize the potential there. ----- ### "An already great product, with a lot of potential" — 5.0/5 > **George** | *3 janvier 2019* | E-learning | Taux de recommandation : 9.0/10 > > **Avantages**: The reporting functionality and capabilities are quite extensive. The home page of each client is customizable and can provide extensive insight into each one at a glance. Integrations with multiple external platforms have been very useful to us. The Support and Customer Success departments are very helpful and responsive. > > **Inconvénients**: Although very extensive, the reporting functionality has a steep learning curve and might appear difficult to less experienced team members. We have got less usage out of the Email Center than we would like to, as this is still lacking some critifical functionality for us. > > It allows us to have a main point of reference for all accounts, and integrate our insight into each one, whether it is the CSM's opinion, our platform's usage, their contracts, etc. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/114439/natero?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/114439/natero) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées