Engati
En savoir plus sur Engati
Engati est une plateforme cloud qui permet de concevoir des agents conversationnels sans connaissances en programmation. Les bots créés au sein d'Engati peuvent opérer sur Facebook Messenger, Skype, Viber, Slack, Kik, Telegram et être intégrés à des sites web professionnels pour des secteurs variés : e-commerce, banques, médias, soins de santé, etc. La solution Engati permet aux entreprises de créer, de gérer, de former et d'analyser des agents conversationnels en ligne adaptés à leurs besoins commerciaux en matière d'engagement et de service client.
Les bots peuvent être créés et personnalisés via la plateforme Engati, avec des outils de formation des chatbots s'appuyant sur des flux de conversation personnalisés, en plusieurs langues et avec une intégration de FAQ personnalisée. Engati tire parti du machine learning et du traitement du langage naturel pour créer un bot conversationnel réactif et capable de fournir un support client efficace sans requérir d'intervention humaine. Les chatbots créés au sein d'Engati peuvent s'aider du machine learning pour mieux répondre et se préparer aux demandes et besoins des utilisateurs. La modélisation conversationnelle PNL garantit que les agents conversationnels communiquent aussi naturellement que possible.
Engati offre la possibilité d'exécuter des chatbots sur plusieurs plateformes à la fois, notamment concernant des messageries majeures comme Facebook Messenger, Skype, Slack, Kik, Viber, Line et Telegram, tout en prenant en charge l'intégration à des sites web professionnels par le biais d'un widget de chatbot. Les chatbots Engati fonctionnent automatiquement sans requérir d'intervention de la part d'un agent. Cependant, la plateforme favorise également la prise de contrôle et l'escalade d'un agent conversationnel pendant une conversation si nécessaire et des chats en direct peuvent être lancés entre des employés et des clients. Afin d'aider les entreprises à mieux comprendre leurs clients et former leurs chatbots, Engati fournit une analytique approfondie concernant diverses mesures, notamment les questions les plus fréquemment posées, l'analyse de cohortes spécifiques, le nombre de conversations par jour, la durée moyenne des conversations, etc.
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Avis
Vous avez déjà Engati ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Easy to implement and good customer support
Publié le 27/10/2021
Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the...
Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine.
The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also.
Overall, a good experience and it's worth giving a try.
Avantages
1. Good customer support
2. Easy to build flows
3. Easy to train the chatbot
Inconvénients
The price might be a bit on the higher side when compared to others, but it covers all functionalities.
- Secteur d'activité : Produits pharmaceutiques
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great functionalities in one package!
Publié le 31/01/2022
Great tool, super intuitive and easy to use. Customer support is exceptional and there is no...
Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.
Avantages
It's super easy to use and once you take some time to set things up, it can learn on its own. It can adapt to different contexts pretty easily and cover a bunch of use cases. If you were afraid that a chatbot wouldn't sound human, this tool will prove you wrong.
Inconvénients
If you run a small business, you'll find it expensive to start with. However, it really pays itself off if you want to have 24-hour coverage on your website.
Alternatives envisagées
IntercomPourquoi passer à Engati
Pricing and ease of use.- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
STAY AWAY! Another Scam App. High Promises, Zero Delivery
Publié le 20/09/2022
When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English +...
When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email!!! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost.
We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer.
Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes.
And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration.
Save yourself. PICK ANOTHER
Avantages
The sale process - how they demonstrated that this solution could do wonders! That's where we fell. We should have done thorough research.
Inconvénients
The entire experience was a nightmare. The onboarding process takes forever against their 2 weeks promise. They take the money upfront, and you are stuck. We opted for two languages option, and we could not even deploy English and had to pull out the bot from our Shopify store. Empty promises made during the sale (e.g. all past WhatsApp conversations can be read/ tagged by the API, which apparently can't be!). The mobile app is full of bugs. Agents are not notified of customers requesting to connect with an agent. The support teams were lethargic and would only want to respond by email. If you are an e-commerce player, STAY AWAY from Engati.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 10 000+ employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best AI Chatbot Platform
Publié le 16/09/2019
I love it, we have already saved so many business hours by using this Chatbot platform
I love it, we have already saved so many business hours by using this Chatbot platform
Avantages
The ease of creating new Bots is the best in Industry, no one needs training on setting up a bot using Engati Platform. You don't have to ask for a POC as you can configure and deploy your own bot in less that 5 mins
Each and every deployment is described in detailed fashion.
Customizations can be done in jiffy
The product support team from Coviam is very responsive
The number of integrations are best- you wouldn't find any other product with so many integrations
Inconvénients
Well actually there is not much. But during the free trial (which never expires though), first 7 days should be with all features enabled for testing the integrations.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
It is extremely easy to set up and use across all the platforms. Great scope to grow!
Publié le 16/11/2017
Learnt more about how chatbots can be useful for escalating business and engage with customers...
Learnt more about how chatbots can be useful for escalating business and engage with customers better.
Avantages
It is extremely easy to set up and I had a fun time playing with it. It is required very minimal work and almost no place where you get stuck. It has a wide range of features and has scope to add on more features to make the product greater. The best part about it is that the platform also provided good analytic data to track the bot and nature of users.
Inconvénients
The bot could be more customizable using external technology and more better compatible with other web apps. Please provide more video tutorials explaining how to use external web apps , json APIs and other core integrations along with the bot.
Engati - FAQ
Voici quelques-unes des questions fréquentes sur Engati.Q. Quels sont les types de licence disponibles pour Engati ?
Types de licences disponibles pour Engati :
- Type de licence : Version gratuite, Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Engati ?
Utilisateurs habituels du logiciel Engati :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Engati est-il disponible ?
Langues dans lesquelles Engati est disponible :
anglais, arabe, indonésien, turc
Q. Engati prend-il en charge les appareils mobiles ?
Appareils pris en charge par Engati :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Engati peut-il s'intégrer ?
Applications s'intégrant à Engati :
Freshdesk, Meta for Business, Salesforce.org Nonprofit Cloud, Slack, Telegram, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Engati ?
Ressources d'aide disponibles pour Engati :
Service client/e-mail, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Engati.