Speakap est une plateforme de communication et de réseau social d'entreprise qui permet aux entreprises de toutes tailles d'améliorer leur implication auprès de leurs employés sans bureau et en contact direct avec la clientèle afin de partager de nouvelles connaissances, idées, réalisations internes, etc. Les membres de l'équipe peuvent envoyer des messages enrichis d'images, de vidéos et d'émoticônes depuis n'importe quel appareil connecté à Internet. Ils peuvent également rester au fait des calendriers, des flux d'informations et des publications des collègues, de l'entreprise et des partenaires.
Speakap fournit aux membres de l'équipe un calendrier précis pour tenir tout le monde au courant grâce à des mises à jour continues. Les utilisateurs peuvent alors partager des publications et faire des commentaires, identifier des utilisateurs, aimer des publications, etc. Les nouvelles peuvent être partagées au sein de l'entreprise avec des notifications push qui sont envoyées à chaque ordinateur, tablette ou smartphone, garantissant ainsi que les employés reçoivent immédiatement toutes les nouvelles, mises à jour et informations importantes. Les utilisateurs peuvent accéder à tous leurs documents, actualités et calendriers depuis n'importe quel appareil grâce au cloud sécurisé et privé de Speakap pour la gestion des documents avec une structure de dossiers conviviale.
Les entreprises peuvent créer des groupes pour différentes succursales, différents services et employés afin de combler les lacunes en matière de communication et d'échanger des messages dans un environnement ouvert ou fermé. La messagerie privée permet aux utilisateurs de communiquer avec une ou plusieurs personnes à la fois et de partager des liens, des fichiers, etc. Chaque utilisateur peut créer sa propre page de profil Speakap avec ses coordonnées, son titre professionnel et son service, les langues parlées, etc. Les autres collaborateurs peuvent alors filtrer leur recherche pour trouver la personne ayant l'expertise spécifique désirée.
Avec Speakap, les utilisateurs peuvent créer des événements tels que des formations pour les employés ou des fêtes de fin d'année et envoyer une invitation aux collaborateurs ou groupes concernés avec une image, une date, une heure et un lieu. Ceux-ci peuvent accepter ou refuser l'invitation à l'événement, voir quels sont les autres participants et paramétrer un rappel. Le logiciel fournit également aux entreprises leur propre application mobile en marque blanche entièrement personnalisée pour iOS et Android. Les autres fonctionnalités de la plateforme incluent la gestion des rôles et des droits, la personnalisation des thèmes, Active Directory, l'intégration SSO et l'accès API pour des intégrations personnalisées.
Avantages
Great way to get all employees to connect and ask questions. It is nice that management can respond directly to the employees if they have questions. It is also fun to see everyones experience on the road.
I also like that the weekly message and other "call" like updates are written out so that people can read them without having to call. Seems that the message may reach more people that way.
Inconvénients
As with any personalized software, there're are going to be growing pains. Some of the features on the mobile app take a little bit of getting used to. Such as trying to like a post, half the time it asks you if you want to report the post instead of actually liking the post. This is due to the sensitivity of the heart icon. There were growing pains in the beginning with posting videos, however this got resolved quickly. It takes a little bit of time to figure out where all the groups are. Experience from helping people on the road that are un familiar with social media platforms, explaining where the groups are and how to use them and how they correlate to the timeline has made some of them confused. However I think that in the long run they seem to understand it.
I did find it difficult to find the specific fleet that is assigned to each pilot within Jetstream. After a little help from above we found it. It takes a bit of searching to find it.
The app has been a great way to improve engagement across organisational boundaries, and provide another channel to communicate easily and quickly with remote workers.
The support we have had from the team during our testing, implementation and launch has been great and always get a quick response to our questions and issues.
Avantages
This software is easy to use and has good features to be able to set-up structures in line with our organisation hierarchy, and specialist groups for specific content types. The employee set-up process is easy and easy to post news items and on the timeline. There are features for private messaging which is really useful.
The company specific branding has been key to the launch and ongoing engagement with the app.
Inconvénients
It would be good to be able to see statistics and analytics in Real Time
Hi Paul, thanks for your review! We'll forward your feedback to the product team. The Statistics feature is a priority on the product roadmap, which is here if you want to check out other upcoming features (https://www.speakap.com/en/roadmap). Your review reiterates the importance of this feature, and we look forward to rolling it out.
Support have been really quick and responsive, the rolllout and implomentation has been handled very well and we are looking forward to using Speakap everyday and driving communication in our business
Avantages
Speakap have been great working with us on the implementation and roll out of the system. A good tool to connect with remote workers. Accessible to all employees and partners but secure and controlled. Simple to use and quick to pick up. Groups help people talk about shared interests (training, tips, FAQ’s ect).
Inconvénients
As mentioned in other reviews the reporting is a little lacking and some features are only available on the iPhone App (this will change). Needs a bit more depth in the features (no polls or surveys for example) but im confident these will be coming to the app soon!
Hi there, thanks for your review! We appreciate your feedback. Our product teams are prioritizing Android feature adoption so that you'll be able to access all features on this soon. Also, you can look forward to our new Polls feature being released in the next few months!
Avantages
The implementation is the key to success. There are alternatives, but as far as I know is Speakap is the only one who really understand the importance of a smooth implementation and onboarding. Therefor employees of Speakap are helping with the actual onboarding, the customizing of the app and helping with a strategy for content. Speakap is easy to use and the service is excellent. Not an anonymous software product but a partner who really knows their customers.
Inconvénients
There are just a few reporting options, it would be nice to have more insights. Furthermore, the synchronisation between our Active Directory and Speakap is not fully automated. We started wit CSV exchange, the API possibilities are not fully developed.
Speakap is really good to mantain a good comunication among the company specially in the companies with to many employees and departments. Sometimes I needed to contact a colleague and I did not have his or her number and thanks to speakap we could have contact in a safe and easy way.
Avantages
IT is very safe to use and protect your data, I also like the schedule feature that allow us to plan our working time for the whole month with the work colleagues. In addition speakap doesnt bother the user with constantly updatings and notifications.
Inconvénients
Sometimes The sofware crash of shows a empty screen. but It could be also a problem with my cellphone.
Voici quelques-unes des questions fréquentes sur Speakap.
Types de licences disponibles pour Speakap :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Speakap.
Utilisateurs habituels du logiciel Speakap :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Speakap est disponible :
anglais
Types de licences disponibles pour Speakap:
Abonnement
Appareils pris en charge par Speakap :
Android, iPhone
Applications s'intégrant à Speakap :
BambooHR, G Suite, Google Drive, HP Project and Portfolio Management on SaaS, Hyphen, JIRA Software, Microsoft Azure, Salesforce Marketing Cloud, SharePoint, Zendesk
Ressources d'aide disponibles pour Speakap :
Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Overall the application is doing well. Gets the job done well. Allows the company to be in direct contact with everyone and I think that is a great tool. I was impressed to see how many people have started to use the application already, I figured it would have taken a little bit of time for people to start using it. I hope that we start to see more and more people post things. This is a great tool for questions about literally anything pertaining to Flexjet. I am glad that we got this tool for our company.