SuperOffice CRM

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (100 avis)

SuperOffice CRM - Présentation

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

Prix

À partir de
44,00 €/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Europe, Allemagne, Royaume-Uni

Langues

danois, néerlandais, anglais, allemand, norvégien, suédois

SuperOffice CRM - Avis

Note globale
4.2/5
93% d'avis positifs
32
Excellent
61
Très bien
4
Moyen
3
Médiocre
0
Horrible
Marcel S.
Traduire avec Google Translate

It really is the most user friendly CRM that you can imagine.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/07/2018
Provenance de l'avis : Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Avantages

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Inconvénients

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Rob S.
Traduire avec Google Translate

My experience after one year we work with SuperOffice

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 23/10/2018
Provenance de l'avis : Capterra

In general, the system works well.

Avantages

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Inconvénients

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Simon W.
Traduire avec Google Translate

An easy to use CRM with many functions!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/04/2019
Provenance de l'avis : Capterra

Could not do without it today. Used daily and often in the phone.

Avantages

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Inconvénients

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Utilisateur vérifié
Traduire avec Google Translate

Save time and increase overview

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/11/2018
Provenance de l'avis : Capterra

Good product, easy to use.

Avantages

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Inconvénients

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Utilisateur vérifié
Traduire avec Google Translate

Have used SuperOffice on and off since 1995

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/04/2019
Provenance de l'avis : Capterra

Keep track of clients and candidates and setting a an easy "to do/reminder list"

Avantages

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Inconvénients

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

SuperOffice CRM - Prix

À partir de
44,00 €/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

SuperOffice CRM - Fonctionnalités

  • API
  • Importation et exportation de données
  • Notifications automatiques
  • Rapports et statistiques
  • Suivi des activités

  • Base de données de clients
  • Champs personnalisables
  • Données en temps réel
  • Gestion des calendriers
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Paiements électroniques
  • Rappels automatiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur SuperOffice CRM

SuperOffice CRM - Principales fonctionnalités

  • API
  • Access management
  • Activity management
  • Apps & integrations
  • Automated alerts
  • Automatic routing & escalation
  • Availability management
  • Bounce handling
  • Bulk update management
  • Business intelligence
  • Calendar synchronization
  • Call logging
  • Campaign management
  • Chat
  • Collaboration tools
  • Company management
  • Consent management
  • Contact import/export
  • Customer account management
  • Customer portal
  • Data encryption
  • Document management
  • Email templates
  • Forms management
  • GDPR compliance
  • Help desk management
  • Inbox management
  • Incident management
  • Incoming call management
  • Interaction tracking
  • Keyword filters
  • Lead age tracking
  • Link triggers
  • Macros
  • Microsoft Office integration
  • Mobile CRM
  • Periodic reporting
  • Personalized 'thank you' pages
  • Personalized newsletters
  • Prioritizing
  • Privacy data lifecycle management
  • Project management
  • Project planning
  • Queue management
  • Quote management
  • Reporting & analytics
  • Rich content management
  • Sales activity tracking
  • Sales guide
  • Search functionality
  • Segmentation
  • Shared database
  • Subscription management
  • Targeted follow-up actions
  • Ticket management
  • To-do lists
  • Tracking features

Avantages

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • SuperOffice CRM - FAQ

    Voici quelques-unes des questions fréquentes sur SuperOffice CRM.

    Q. Quels sont les types de licence disponibles pour SuperOffice CRM ?

    Types de licences disponibles pour SuperOffice CRM :

    À partir de: 44,00 €/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Standard CRM: €44/user/month, billed annually.
    Marketing: €55/user/month, billed annually.
    Sales: €55/user/month, billed annually.
    Service: €55/user/month, billed annually.
    Complete CRM: €65/user/month, billed annually.

    Q. Quelles sont les principales fonctionnalités du logiciel SuperOffice CRM ?

    Fonctionnalités du logiciel SuperOffice CRM :

    • API
    • Access management
    • Activity management
    • Apps & integrations
    • Automated alerts
    • Automatic routing & escalation
    • Availability management
    • Bounce handling
    • Bulk update management
    • Business intelligence
    • Calendar synchronization
    • Call logging
    • Campaign management
    • Chat
    • Collaboration tools
    • Company management
    • Consent management
    • Contact import/export
    • Customer account management
    • Customer portal
    • Data encryption
    • Document management
    • Email templates
    • Forms management
    • GDPR compliance
    • Help desk management
    • Inbox management
    • Incident management
    • Incoming call management
    • Interaction tracking
    • Keyword filters
    • Lead age tracking
    • Link triggers
    • Macros
    • Microsoft Office integration
    • Mobile CRM
    • Periodic reporting
    • Personalized 'thank you' pages
    • Personalized newsletters
    • Prioritizing
    • Privacy data lifecycle management
    • Project management
    • Project planning
    • Queue management
    • Quote management
    • Reporting & analytics
    • Rich content management
    • Sales activity tracking
    • Sales guide
    • Search functionality
    • Segmentation
    • Shared database
    • Subscription management
    • Targeted follow-up actions
    • Ticket management
    • To-do lists
    • Tracking features

    Q. Qui utilise SuperOffice CRM ?

    Utilisateurs habituels du logiciel SuperOffice CRM :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues SuperOffice CRM est-il disponible ?

    Langues dans lesquelles SuperOffice CRM est disponible :

    danois, néerlandais, anglais, allemand, norvégien, suédois

    Q. Quels sont les types de licence disponibles pour SuperOffice CRM ?

    Types de licences disponibles pour SuperOffice CRM:

    Abonnement

    Q. SuperOffice CRM prend-il en charge les appareils mobiles ?

    Appareils pris en charge par SuperOffice CRM :

    Android, iPhone, iPad

    Q. Avec quelles applications SuperOffice CRM peut-il s'intégrer ?

    Applications s'intégrant à SuperOffice CRM :

    Dynamics 365, G Suite, Gmail, LinkedIn, Microsoft Dynamics NAV, Office 365, SalesScreen, Vainu, Zapier, e-conomic

    Q. Quelles sont les ressources d'aide disponibles pour SuperOffice CRM ?

    Ressources d'aide disponibles pour SuperOffice CRM :

    FAQ, Support en ligne, Support téléphonique