CRM software for sales, marketing & customer service teams
4.2/5 (98 avis)SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.
Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.
Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.
Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.
Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.
SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.
Avantages
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Inconvénients
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
In general, the system works well.
Avantages
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
Inconvénients
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
Could not do without it today. Used daily and often in the phone.
Avantages
The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.
Inconvénients
If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.
Good product, easy to use.
Avantages
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Inconvénients
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.
Keep track of clients and candidates and setting a an easy "to do/reminder list"
Avantages
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.
Inconvénients
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.
Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.
Voici quelques-unes des questions fréquentes sur SuperOffice CRM.
Types de licences disponibles pour SuperOffice CRM :
À partir de: 44,00 €/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.
Fonctionnalités du logiciel SuperOffice CRM :
Utilisateurs habituels du logiciel SuperOffice CRM :
Entreprises de taille moyenne, PME
Langues dans lesquelles SuperOffice CRM est disponible :
danois, néerlandais, anglais, allemand, norvégien, suédois
Types de licences disponibles pour SuperOffice CRM:
Abonnement
Appareils pris en charge par SuperOffice CRM :
Android, iPhone, iPad
Applications s'intégrant à SuperOffice CRM :
G Suite, Gmail, LinkedIn, Microsoft Dynamics AX, Microsoft Dynamics NAV, Office 365, SalesScreen, Vainu, Zapier, e-conomic
Ressources d'aide disponibles pour SuperOffice CRM :
FAQ, Support en ligne, Support téléphonique
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.