SuperOffice CRM

SuperOffice CRM

CRM software for sales, marketing & customer service teams

4.2/5 (113 avis)

SuperOffice CRM - Présentation

Description du logiciel SuperOffice CRM

SuperOffice CRM is a customer relationship management software designed to help businesses find, capture, and retain customers. As a cloud-based solution SuperOffice CRM allows users to manage customer relationships anywhere, anytime, from any device.

Key SuperOffice CRM functionalities include company and contact management, calendar and activity management, project and document management, emails and mailings. SuperOffice CRM provides users with all the tools they need to manage their sales pipelines, marketing campaigns, and customer support services.

Sales tools including sales guides, quote management, dashboards and reports fully equip sales teams to reach their targets by allowing data driven decisions and working in more structured and effective ways.

Marketing tools such as form building, personalized communication, bounce handling and target lists help marketeers to create and run professional and successful campaigns, enhancing conversion rates.

Meanwhile service teams benefit from a ticket management system that not only ensures no query goes unnoticed but one that automatically routes and escalates enquires accordingly – making sure every enquiry is dealt with by the right person at the right time.

SuperOffice CRM also offers integrations with a catalog of standard apps (including GSuite, Office 365, eMarketeer, Visma) and modules that expand the solution to provide even more ways to work productively and collaboratively.

SuperOffice CRM - Présentation

Prix

À partir de
44,00 €/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.


SuperOffice CRM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Europe, Allemagne, Royaume-Uni
Langues
danois, néerlandais, anglais, allemand, norvégien, suédois

Captures d'écran

Capture d'écran pour SuperOffice CRM : Use the shared calendar in SuperOffice to schedule activities, plan projects, track availability, and share information
Capture d'écran pour SuperOffice CRM : Use the shared calendar in SuperOffice to schedule activities, plan projects, track availability, and share information Capture d'écran pour SuperOffice CRM : SuperOffice is integrated with Microsoft Office 365, G Suite and major email applications such as Exchange, Outlook, Notes, Gmail and all IMAP based email servers Capture d'écran pour SuperOffice CRM : Build professional web forms to gather high quality data, automatically update the CRM database, and create targeted follow-up actions Capture d'écran pour SuperOffice CRM : Integrated reports give users insights into how their email campaigns can be improved in the future Capture d'écran pour SuperOffice CRM : Use SuperOffice CRM to track every opportunity in the pipeline from beginning to end Capture d'écran pour SuperOffice CRM : Automated alerts keep users updated on which sales activities they have planned in the near future and what sales-related tasks are overdue

SuperOffice CRM - Avis

SuperOffice CRM - Avis

Note globale
4.2
/
5 113 avis
Excellent
34

Très bien
68

Moyen
6

Médiocre
5

Mauvais
0

Rapport qualité-prix
4
Fonctionnalités
4
Simplicité d'utilisation
4.1
Support client
4.2
90% des utilisateurs recommandent cette application
Marcel S.

It really is the most user friendly CRM that you can imagine.

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.


Traduire avec Google Translate
Johan B.

Feedback review on SO

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan


Traduire avec Google Translate
Johnny O.

Great Tool to increase your sales and make your life easier

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers


Traduire avec Google Translate
Maria H.

Super Office My Experience


Traduire avec Google Translate
Martin B.

User-Friendly Interface with the core essentials

Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM.

For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.


Traduire avec Google Translate
Marcel S.
Traduire avec Google Translate

It really is the most user friendly CRM that you can imagine.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/07/2018
Provenance de l'avis : Capterra

Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Avantages

User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Inconvénients

Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Johan B.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Feedback review on SO

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 18/12/2019
Provenance de l'avis : Capterra

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Avantages

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Inconvénients

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Johnny O.
Secteur d'activité: Pétrole et énergies
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Great Tool to increase your sales and make your life easier

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/04/2019
Provenance de l'avis : Capterra

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Avantages

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Inconvénients

Thy way to sava end find documents can be approved

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Maria H.
Secteur d'activité: Automatisation industrielle
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Super Office My Experience

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/04/2019
Provenance de l'avis : Capterra

Avantages

I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Inconvénients

It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Martin B.
Secteur d'activité: Recherche
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

User-Friendly Interface with the core essentials

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/04/2019
Provenance de l'avis : Capterra

Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM.

For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Avantages

User-friendly interface
Integration with Microsoft Office 365
ERP integration

Inconvénients

Experience with web version compairing to core version
Visual aspect could be improved

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8/10
Basé sur 113 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

SuperOffice CRM - Prix

SuperOffice CRM - Prix

À partir de
44,00 €/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

Standard CRM: €44/user/month, billed annually.
Marketing: €55/user/month, billed annually.
Sales: €55/user/month, billed annually.
Service: €55/user/month, billed annually.
Complete CRM: €65/user/month, billed annually.

Rapport qualité-prix
4/5
Basé sur 113 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

SuperOffice CRM - Fonctionnalités

SuperOffice CRM - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 113 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur SuperOffice CRM

Plus d'informations sur SuperOffice CRM

SuperOffice CRM - Principales fonctionnalités

  • API
  • Access management
  • Activity management
  • Apps & integrations
  • Automated alerts
  • Automatic routing & escalation
  • Availability management
  • Bounce handling
  • Bulk update management
  • Business intelligence
  • Calendar synchronization
  • Call logging
  • Campaign management
  • Chat
  • Collaboration tools
  • Company management
  • Consent management
  • Contact import/export
  • Customer account management
  • Customer portal
  • Data encryption
  • Document management
  • Email templates
  • Forms management
  • GDPR compliance
  • Help desk management
  • Inbox management
  • Incident management
  • Incoming call management
  • Interaction tracking
  • Keyword filters
  • Lead age tracking
  • Link triggers
  • Macros
  • Microsoft Office integration
  • Mobile CRM
  • Periodic reporting
  • Personalized 'thank you' pages
  • Personalized newsletters
  • Prioritizing
  • Privacy data lifecycle management
  • Project management
  • Project planning
  • Queue management
  • Quote management
  • Reporting & analytics
  • Rich content management
  • Sales activity tracking
  • Sales guide
  • Search functionality
  • Segmentation
  • Shared database
  • Subscription management
  • Targeted follow-up actions
  • Ticket management
  • To-do lists
  • Tracking features

Avantages

  • SuperOffice CRM stores leads collected from web forms, emails, and direct mailing lists all in one place, giving users centralized access to lead information.

  • Create professional web forms to gather data, update the CRM database and create targeted follow-up actions automatically.

  • Native iOS and Android mobile apps allow users to access and manage contacts, projects, activities, documents, emails and opportunities on-the-go, via mobile devices.

  • Manage and respond to customer requests via phone, email, chat, web forms or social media using automatic routing and escalation tools, a shared database, ticket management, and chat functionality.

  • Protect and manage customer data with consent, access and security management tools, plus GDPR compliance.

  • SuperOffice CRM - FAQ

    SuperOffice CRM - FAQ

    Voici quelques-unes des questions fréquentes sur SuperOffice CRM.

    Q. Quels sont les types de licence disponibles pour SuperOffice CRM ?

    Types de licences disponibles pour SuperOffice CRM :

    À partir de: 44,00 €/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Standard CRM: €44/user/month, billed annually. Marketing: €55/user/month, billed annually. Sales: €55/user/month, billed annually. Service: €55/user/month, billed annually. Complete CRM: €65/user/month, billed annually.

    Q. Quelles sont les principales fonctionnalités du logiciel SuperOffice CRM ?

    Fonctionnalités du logiciel SuperOffice CRM :

    • API
    • Access management
    • Activity management
    • Apps & integrations
    • Automated alerts
    • Automatic routing & escalation
    • Availability management
    • Bounce handling
    • Bulk update management
    • Business intelligence
    • Calendar synchronization
    • Call logging
    • Campaign management
    • Chat
    • Collaboration tools
    • Company management
    • Consent management
    • Contact import/export
    • Customer account management
    • Customer portal
    • Data encryption
    • Document management
    • Email templates
    • Forms management
    • GDPR compliance
    • Help desk management
    • Inbox management
    • Incident management
    • Incoming call management
    • Interaction tracking
    • Keyword filters
    • Lead age tracking
    • Link triggers
    • Macros
    • Microsoft Office integration
    • Mobile CRM
    • Periodic reporting
    • Personalized 'thank you' pages
    • Personalized newsletters
    • Prioritizing
    • Privacy data lifecycle management
    • Project management
    • Project planning
    • Queue management
    • Quote management
    • Reporting & analytics
    • Rich content management
    • Sales activity tracking
    • Sales guide
    • Search functionality
    • Segmentation
    • Shared database
    • Subscription management
    • Targeted follow-up actions
    • Ticket management
    • To-do lists
    • Tracking features

    Q. Qui utilise SuperOffice CRM ?

    Utilisateurs habituels du logiciel SuperOffice CRM :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues SuperOffice CRM est-il disponible ?

    Langues dans lesquelles SuperOffice CRM est disponible :

    danois, néerlandais, anglais, allemand, norvégien, suédois

    Q. Quels sont les types de licence disponibles pour SuperOffice CRM ?

    Types de licences disponibles pour SuperOffice CRM:

    Abonnement

    Q. SuperOffice CRM prend-il en charge les appareils mobiles ?

    Appareils pris en charge par SuperOffice CRM :

    Android, iPhone, iPad

    Q. Avec quelles applications SuperOffice CRM peut-il s'intégrer ?

    Applications s'intégrant à SuperOffice CRM :

    Dynamics 365, Echobot, G Suite, Gmail, LinkedIn, Microsoft Dynamics 365 Business Central, Office 365, SalesScreen, Vainu, Zapier

    Q. Quelles sont les ressources d'aide disponibles pour SuperOffice CRM ?

    Ressources d'aide disponibles pour SuperOffice CRM :

    FAQ, Support en ligne, Support téléphonique