ePRO Print MIS

The system is excellent and the support is generally good (although delayed communication about a problem has been an issue on a couple of occasions)

Really like the system and hope to use more of the features in the future.

In my opinion your system is good only for companies from 1 to 10 employees. That's a good feed for the money. If you try to sell it to companies bigger I think it won't work. This kind of setbacks are No good for PrintMIS reputation.

1) All the requested changes from day 1 I said 90% of them have not been done.
2) The sale rep once said that the security improvements were in progress. You have some but very limited if any employee need access to one the administrator areas he has to become an administrator. That is not good for bigger organization. Need more granulation on the security with the GUI that we can change. I was recommended security buy groups.
3) I thought we were a challenge for you guys and you were up for that, I has willing to cooperate on the changes to make your system stronger. But I just found negative and no cooperation you just want us to adjust to a limited software after sealing it as superior application.
4) The set up for machines and pricing is really no user friendly no GUI at all. It is something that really hit me. You have to enter the price as a part of the formula. So when you have to change the cost or prices you have to change all the formulas. Too many variables that can affect negatively the results, every time you want to update price. PSI has a full page of how to update by % buy cost centers total company etc.
5) In my opinion the software is designed by a programmer and other technical people with not expertise in printing. You can tell the way is design the height of papers and the calculations with cutters and waste.
6) One thing that your sales offer to us was the reporting. You offer total flexibility and easy to make reports not really I try to find reports for my accounts or cost centers or customer in some detailed is not available or in-existen. Everything has to be built by a technician. I assume the reports are available but no for us. They should be part of the system full reporting for every window you offer.
7) You said that your system is functioning internationally and many of this are successfully running. But in 8 months of working with you guys I haven't see in improvement on the system that other printer posted or upgrades to the application.
8) etc...

I was a customer on their previous system. Migrating the the HTML5 system was hard for me but I am so glad I finally did. It took a while to iron out some kinks, but it's much better than the silverlight system. Everyone I've ever worked with has been kind and quick to respond and make me seem like I'm a very important customer. It would take a lot to get me to switch from ePro because of all the customizations it's got for me, so we hope they stick around for a long time! I am always happy to talk to anyone about ePro for their shop.