Thryv

Thryv

All-in-one management software built for small business

3.9/5 (142 avis)

Thryv - Présentation

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.

Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.

Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.

Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais, français, allemand, hébreu, polonais et 3 autres, portugais, russe, espagnol

Thryv - Avis

Note globale
3.9/5
74% d'avis positifs
76
Excellent
29
Très bien
9
Moyen
3
Médiocre
25
Horrible
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Thryv for HR use

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/09/2018
Provenance de l'avis : Capterra

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Avantages

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Inconvénients

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

Réponse de Thryv

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Doug D.
Traduire avec Google Translate

Caution

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/02/2019
Provenance de l'avis : Capterra

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Avantages

I like that it advertised on over 60 sites supposedly

Inconvénients

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Réponse de Thryv

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Catherine S.
Traduire avec Google Translate

Thryv helps me Thrive!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/06/2019
Provenance de l'avis : Capterra

I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Avantages

As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Inconvénients

Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

All Glitter and No Substance

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 28/03/2019
Provenance de l'avis : Capterra

We did not renew our contract with Thryv. Instead, we went with another company that specializes website design and marketing for businesses like mine. I checked them out on Yelp, Capterra and a couple other review sites. (I didn't do this when I signed up with Thryv and I should have.) I'm very satisfied with this new company so far. My involvement has been only to review and comment on their work. My recommendation to anyone looking for website and marketing assistance is to go with a company that specializes in working with your type of business and check out as many review sites as you can before making your decision.

Avantages

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

Inconvénients

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

Réponse de Thryv

Hi,

It certainly saddens us to know that you were not satisfied with your usage of Thryv. We take great pride in Thryv, its functionality, ease of use, and the client support that's offered. If you decide to try us again in the future, we'll ensure a satisfactory experience every step of the way.

Thank you,
Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Academy frame K.
Traduire avec Google Translate

Thryve review

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 26/01/2019
Provenance de l'avis : Capterra

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Avantages

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Inconvénients

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

5.0/10
Recommandation utilisateur
8.7/10
Calculé à partir de 142 avis
Comparatif avec les logiciels similaires : recommandation utilisateur
Rapport qualité-prix
3.7/5
Calculé à partir de 142 avis
Comparatif avec les logiciels similaires : rapport qualité-prix

Thryv - Fonctionnalités

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Modèles personnalisables
  • Paiements électroniques
  • Rappels automatiques
  • Tableau de bord d'activités

  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
Fonctionnalités
3.8/5
Calculé à partir de 142 avis
Comparatif avec les logiciels similaires : note sur les fonctionnalités

Plus d'informations sur Thryv

Thryv - Principales fonctionnalités

  • Activity dashboard
  • Advertising management
  • Analytics/ROI tracking
  • Appointment reminders
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync
  • Callback scheduling
  • Campaign planning
  • Campaign scheduling
  • Chat
  • Class scheduling
  • Click-through tracking
  • Client portal
  • Communication management
  • Contact database
  • Contact import/export
  • Content / blogging platform
  • Credit card processing
  • Custom fields
  • Customer review platform
  • Customer segmentation
  • Customizable templates
  • Electronic payments
  • Email invitations & reminders
  • Email tracking
  • Estimating
  • Event scheduling
  • Feedback management
  • Filtered views
  • Interaction tracking
  • Internal chat integration
  • Invoice management
  • Landing pages / web forms
  • Lead segmentation
  • Marketing automation integration
  • Multi-channel marketing
  • Online booking
  • Online booking integration
  • Opportunity management
  • Permission management
  • Quote management
  • Quotes/proposals
  • Ratings & reviews
  • Recurring appointments
  • Review monitoring
  • SMS integration
  • SMS marketing
  • Search functionality
  • Search marketing
  • Segmentation
  • Social marketing
  • Social media monitoring
  • Social network marketing
  • Source tracking
  • Tagging

Avantages

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Thryv - FAQ

    Voici quelques-unes des questions fréquentes sur Thryv.

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Types de licences disponibles pour Thryv :

    version d'essai gratuite: Non disponible

    Q. Quelles sont les principales fonctionnalités du logiciel Thryv ?

    Fonctionnalités du logiciel Thryv :

    • Activity dashboard
    • Advertising management
    • Analytics/ROI tracking
    • Appointment reminders
    • Automatic reminders
    • Booking management
    • Calendar management
    • Calendar sync
    • Callback scheduling
    • Campaign planning
    • Campaign scheduling
    • Chat
    • Class scheduling
    • Click-through tracking
    • Client portal
    • Communication management
    • Contact database
    • Contact import/export
    • Content / blogging platform
    • Credit card processing
    • Custom fields
    • Customer review platform
    • Customer segmentation
    • Customizable templates
    • Electronic payments
    • Email invitations & reminders
    • Email tracking
    • Estimating
    • Event scheduling
    • Feedback management
    • Filtered views
    • Interaction tracking
    • Internal chat integration
    • Invoice management
    • Landing pages / web forms
    • Lead segmentation
    • Marketing automation integration
    • Multi-channel marketing
    • Online booking
    • Online booking integration
    • Opportunity management
    • Permission management
    • Quote management
    • Quotes/proposals
    • Ratings & reviews
    • Recurring appointments
    • Review monitoring
    • SMS integration
    • SMS marketing
    • Search functionality
    • Search marketing
    • Segmentation
    • Social marketing
    • Social media monitoring
    • Social network marketing
    • Source tracking
    • Tagging

    Q. Qui utilise Thryv ?

    Utilisateurs habituels du logiciel Thryv :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Thryv est-il disponible ?

    Langues dans lesquelles Thryv est disponible :

    anglais, français, allemand, hébreu, polonais, portugais, russe, espagnol

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Nous n'avons pas d'informations sur les types de licences de Thryv.

    Q. Thryv prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Thryv :

    Android, iPhone, iPad

    Q. Avec quelles applications Thryv peut-il s'intégrer ?

    Applications s'intégrant à Thryv :

    Cognito Forms, GoCanvas, Highrise CRM, HoneyBook, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter

    Q. Quelles sont les ressources d'aide disponibles pour Thryv ?

    Ressources d'aide disponibles pour Thryv :

    Forum, Base de connaissances, Support en ligne, Support téléphonique