Thryv

Thryv

All-in-one management software built for small business

3.8/5 (181 avis)

Thryv - Présentation

Description du logiciel Thryv

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7.

Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance.

Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly.

Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.

Thryv - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Rapport qualité-prix

Thryv - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, français, allemand, hébreu, polonais et 3 autres, portugais, russe, espagnol

Captures d'écran

Capture d'écran pour Thryv : Users can manage invoices and bookings and track the amount of overdue or open payments
Capture d'écran pour Thryv : Users can manage invoices and bookings and track the amount of overdue or open payments Capture d'écran pour Thryv : Appointments can be scheduled within Thryv and automatically added to the calendar Capture d'écran pour Thryv : The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more Capture d'écran pour Thryv : Businesses can boost their online presence by deploying listings across the web Capture d'écran pour Thryv : Clients can be managed within the in-built CRM

Thryv - Avis

Note globale
3.8
/
5 181 avis
Excellent
93

Très bien
38

Moyen
11

Médiocre
4

Mauvais
35

Rapport qualité-prix
3.6
Fonctionnalités
3.7
Simplicité d'utilisation
3.8
Support client
3.8
72% des utilisateurs recommandent cette application
Betty j. B.

One of the best business investments I’ve made!

Phenomenal!!


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Curtis B.

Thryving

I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.


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Michael H.

Great all-around business building system

We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!


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Doug D.

Caution

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.


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Academy frame K.

Thryve review

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.


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Betty j. B.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

One of the best business investments I’ve made!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/02/2019
Provenance de l'avis : Capterra

Phenomenal!!

Avantages

It’s practically automatic. Reminders are sent to clients as well as opportunity to pay. I can easily set up ad campaigns and have emails for the promotion sent to all or as many of my contacts I want instantly. Customer service is above and beyond fantastic. My website is phenomenal and very user friendly. I could go on all day! Superb investment!

Inconvénients

Nothing I can think of. It’s all fabulous!

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Réponse de Thryv

Hi Betty,

Such amazing feedback! Thank you for choosing Thryv as the all-in-one software for your small business!

- Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Curtis B.
Secteur d'activité: Design
Taille de l'entreprise: Auto-entrepreneur
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Thryving

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/01/2020
Provenance de l'avis : Capterra

I love it, my clients love it. It’s been user friendly for all. Definitely will recommend to all business people looking to have better control over their business and schedule. Website is rarely down. Bugs are usually fixed fairly quickly.

Avantages

Accessible anywhere at anytime inside and outside the country.. has necessary features to get the job done.

Inconvénients

Very little. Importing client list. Setting up correct Address for email confirmation response.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Michael H.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Great all-around business building system

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 07/12/2019
Provenance de l'avis : Capterra

We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!

Avantages

Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.

Inconvénients

The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Doug D.
Secteur d'activité: Construction
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Caution

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/02/2019
Provenance de l'avis : Capterra

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Avantages

I like that it advertised on over 60 sites supposedly

Inconvénients

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

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Réponse de Thryv

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Academy frame K.
Secteur d'activité: Art/artisanat
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Thryve review

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 26/01/2019
Provenance de l'avis : Capterra

Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.

Avantages

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

Inconvénients

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Recommandation utilisateur
8.6/10
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Thryv - Prix

Thryv - Prix

À partir de
N/A
Essai gratuit
Rapport qualité-prix
Rapport qualité-prix
3.6/5
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Thryv - Fonctionnalités

Thryv - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3.7/5
Basé sur 181 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Thryv

Plus d'informations sur Thryv

Thryv - Principales fonctionnalités

  • Activity dashboard
  • Advertising management
  • Analytics/ROI tracking
  • Appointment reminders
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync
  • Callback scheduling
  • Campaign planning
  • Campaign scheduling
  • Chat
  • Class scheduling
  • Click-through tracking
  • Client portal
  • Communication management
  • Contact database
  • Contact import/export
  • Content / blogging platform
  • Credit card processing
  • Custom fields
  • Customer review platform
  • Customer segmentation
  • Customizable templates
  • Electronic payments
  • Email invitations & reminders
  • Email tracking
  • Estimating
  • Event scheduling
  • Feedback management
  • Filtered views
  • Interaction tracking
  • Internal chat integration
  • Invoice management
  • Landing pages / web forms
  • Lead segmentation
  • Marketing automation integration
  • Multi-channel marketing
  • Online booking
  • Online booking integration
  • Opportunity management
  • Permission management
  • Quote management
  • Quotes/proposals
  • Ratings & reviews
  • Recurring appointments
  • Review monitoring
  • SMS integration
  • SMS marketing
  • Search functionality
  • Search marketing
  • Segmentation
  • Social marketing
  • Social media monitoring
  • Social network marketing
  • Source tracking
  • Tagging

Avantages

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Thryv - FAQ

    Thryv - FAQ

    Voici quelques-unes des questions fréquentes sur Thryv.

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Types de licences disponibles pour Thryv :

    Essai gratuit: Non disponible

    Q. Quelles sont les principales fonctionnalités du logiciel Thryv ?

    Fonctionnalités du logiciel Thryv :

    • Activity dashboard
    • Advertising management
    • Analytics/ROI tracking
    • Appointment reminders
    • Automatic reminders
    • Booking management
    • Calendar management
    • Calendar sync
    • Callback scheduling
    • Campaign planning
    • Campaign scheduling
    • Chat
    • Class scheduling
    • Click-through tracking
    • Client portal
    • Communication management
    • Contact database
    • Contact import/export
    • Content / blogging platform
    • Credit card processing
    • Custom fields
    • Customer review platform
    • Customer segmentation
    • Customizable templates
    • Electronic payments
    • Email invitations & reminders
    • Email tracking
    • Estimating
    • Event scheduling
    • Feedback management
    • Filtered views
    • Interaction tracking
    • Internal chat integration
    • Invoice management
    • Landing pages / web forms
    • Lead segmentation
    • Marketing automation integration
    • Multi-channel marketing
    • Online booking
    • Online booking integration
    • Opportunity management
    • Permission management
    • Quote management
    • Quotes/proposals
    • Ratings & reviews
    • Recurring appointments
    • Review monitoring
    • SMS integration
    • SMS marketing
    • Search functionality
    • Search marketing
    • Segmentation
    • Social marketing
    • Social media monitoring
    • Social network marketing
    • Source tracking
    • Tagging

    Q. Qui utilise Thryv ?

    Utilisateurs habituels du logiciel Thryv :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Thryv est-il disponible ?

    Langues dans lesquelles Thryv est disponible :

    anglais, français, allemand, hébreu, polonais, portugais, russe, espagnol

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Nous n'avons pas d'informations sur les types de licences de Thryv.

    Q. Thryv prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Thryv :

    Android, iPhone, iPad

    Q. Avec quelles applications Thryv peut-il s'intégrer ?

    Applications s'intégrant à Thryv :

    Cognito Forms, GoCanvas, HoneyBook, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter, Wordpress

    Q. Quelles sont les ressources d'aide disponibles pour Thryv ?

    Ressources d'aide disponibles pour Thryv :

    Forum, Base de connaissances, Support en ligne, Support téléphonique