Thryv

Thryv

All-in-one management software built for small business

3.8/5 (156 avis)

Thryv - Présentation

Description du logiciel Thryv

Thryv is the all-in-one management software built for small business. Unlike other software, Thryv integrates features like contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more. Small businesses only need one tool, one login, and one screen to manage it all. Thryv works on iOS and Android-operated mobile device so business owners have completed access and visibility to Thryv on-the-go, 24/7. Thryv starts with contact and customer management through its built-in, fully functional CRM. Businesses can manage their contact database, engage and nurture leads through scheduled communications, and gain insight into customers through enriched data analytics. Businesses can then communicate with contacts and customers through text (SMS) and email, all from one dashboard. Business owners can schedule automatic reminders to respond to client messages, or trigger appointment and payment reminders to clients in advance. Businesses also use Thryv to establish an online presence, with consistent business listings across over 60 trusted sites as well as a custom web portal for engaging new and current clients. Thryv includes reputation management, so business owners can also monitor their online ratings and reviews, and respond to feedback quickly. Thryv handles online appointment scheduling and booking management for one-on-one appointments, group classes, and other large-scale events. It includes calendar syncing, so business owners get insight into their staff's schedules. Schedule automatic reminders in advance to reduce the number of no shows. Let clients pay you upon booking, in advance, on a payment schedule or by installment, at the time of appointment, or later, all from Thryv. Thryv integrates with PayPal's Braintree to offer credit card processing and mobile card scanning at competitive, no surprises, rates.

Thryv - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Rapport qualité-prix

Thryv - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis
Langues
anglais, français, allemand, hébreu, polonais et 3 autres, portugais, russe, espagnol

Captures d'écran

Capture d'écran pour Thryv : Users can manage invoices and bookings and track the amount of overdue or open payments
Capture d'écran pour Thryv : Users can manage invoices and bookings and track the amount of overdue or open payments Capture d'écran pour Thryv : Appointments can be scheduled within Thryv and automatically added to the calendar Capture d'écran pour Thryv : The dashboard provides users with an overview of finances, calendar events clients, campaigns, and more Capture d'écran pour Thryv : Businesses can boost their online presence by deploying listings across the web Capture d'écran pour Thryv : Clients can be managed within the in-built CRM

Thryv - Avis

Note globale
3.8
/
5 156 avis
Excellent
78

Très bien
34

Moyen
10

Médiocre
3

Mauvais
31

Rapport qualité-prix
3.6
Fonctionnalités
3.7
Simplicité d'utilisation
3.7
Support client
3.8
72% des utilisateurs recommandent cette application
Utilisateur vérifié

Thryv for HR use

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.


Traduire avec Google Translate
Monica B.

Dipping my small business toe into CRM

I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!


Traduire avec Google Translate
Alice J.

Thryv = Transforming how we do business!

Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.


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Doug D.

Caution

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.


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Catherine S.

Thryv helps me Thrive!

I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.


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Utilisateur vérifié
Secteur d'activité: Transport routier/ferroviaire
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Thryv for HR use

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/09/2018
Provenance de l'avis : Capterra

We chose the Thryv product, along with DexYP services, to enhance our recruiting efforts. We needed to improve our company's online image and increase our ranking within online searches. We have seen immediate benefits from the company's listings being consistent across online search platforms. This was extremely important timing for our company, which relocated during the first quarter of this year, after almost 35 years in one location. We are still in the "ramping up" stages as we get ready for the 4th quarter of this year, but we expect to see increased traffic to our company website, as well as people reaching out to us about working for our company.

Avantages

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

Inconvénients

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

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Réponse de Thryv

Hi,

Thank you for sharing your feedback. This helps us know what we're getting right and how we can improve going forward. We're happy to know that you're satisfied with how Thryv is helping your business!

- Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Monica B.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Dipping my small business toe into CRM

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23/07/2019
Provenance de l'avis : Capterra

I love Thryv. The roll-out went smooth and I had all the support I needed. The learning curve was good due to the intuitive nature of many tasks. My business uses Thryv to document incoming phone calls from our clients by scheduling either an appointment for a service or sale call or scheduling a reminder to complete a task for the client. Thryv has been excellent when responding to requests for small changes to how the platform works. In the one instance where I had a true disaster when I was spontaneously locked out of my account on a Friday late afternoon. Thryv responded perfectly. I got a bit of push back from the initial Thryv phone rep, but I turned to my sales rep and he escalated the issue and got me back in quickly. Thryv phone reps are very gracious on the phone and they seem to "get" the difference between a small business that was started during the tech era and a small business like mine where paper files are in the DNA. I like Thryv!

Avantages

I needed to automate the customer service end of my small business (from incoming phone calls to dispatch and billing) and I went with Thryv because it felt like an affordable and manageable platform. The lower price (compared to the big CRM/service dispatch products in the construction/home repair industry) was exactly what I needed to feel comfortable taking baby steps into automation.

Inconvénients

I dislike nothing about Thryv. I am hopeful that Thryv will continue to respond to us customers with tweaks to their software so that I can continue to use the platform (in other words so my small business doesn't grow out of it).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Alice J.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Thryv = Transforming how we do business!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/08/2019
Provenance de l'avis : Capterra

Thryv is awesome, incredible, and it produces immediate results. After 30 years in business I am proud to say, 2019 has been our best year ever! The person behind our real success story is rep. He is my wing man. When I first started with Thryv, I was cynical steeped in old school ways of doing business. rep is our go to any time help guy. He is as tenacious as a bulldog when it comes to the install and he continually shows up to provide hands on support, training, and implementation of new features. He’s on it to make sure things are going well and exceeding expectations. Thanks for the helping hands. Rep, in my opinion, is a great asset to your company and to mine! I hope executive management responds to you about this post.

Avantages

What I like most about Thryv is its user friendly for our staff and for our clients. Many of the everyday tasks of communicating with customers over the phone, through email, and texts all happen in one place. There is tremendous value in having our website, social media, client interactions, email marketing, text marketing, appointments, and appointment reminders, all on one dashboard. Everything works together to benefit our business.

Inconvénients

Customer support has not always been favorable, meaning, I have to heavily depend on my rep. Sometimes speaking with folks with different accents and dialects is hard to comprehend when we need assistance. At times we avoid reaching out due to the disconnect.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Doug D.
Secteur d'activité: Construction
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Caution

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/02/2019
Provenance de l'avis : Capterra

It was almost a week of nothing but a waste of my time and money. I told the rep what i wanted my software to do which is write and send invoices and estimates plus a lot more but to keep it short they knew i was going to have a problem with my invoices and they said nothing. Charged me 775.00 for a month of advertising plus service writing software. I spent a week learning how to use it and getting it all set up. Could of been avoided had they said their service writing software is useless and if they have been blocked by so many big email groups tells me they do some pretty shady stuff. I wanted nothing to do with their advertising my company name and ended it immediately. Of course when i ask about my refund that i want in full, they say their accounting office is in a 2 day meeting and it is wednesday, so we shall see come monday morning how honest they can be. If they just would of accepted my cancellation and immediately refunded my money I wouldnt even be writing this review . Hope this helps, i had been looking into thryv for several months prior and they seemed like a great software, completely took me by surprise. There answer was to have my customers whitelist them. Can you imagine sending a new customer an estimate but asking them to whitelist you first. Insanity at its best.

Avantages

I like that it advertised on over 60 sites supposedly

Inconvénients

I could not send emails to my customers, estimating would be 90% of my customers. Thryv.com emails have been blocked by AOL, AT&T, YAHOO, and apparently GMAIL too because i couldnt send an invoice to myself. My wifes SBCGLOBAL,NET worked very well. Yeah they dont bother to tell you this up front.

Traduire avec Google Translate

Réponse de Thryv

Hi Doug,

I'm very sorry to hear of the dissatisfaction and issues outlined in your review. The satisfaction of our clients means the world to us here at Thryv. This matter has been escalated and we'll be reaching out to soon to address all concerns.

Thanks,
Ed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Catherine S.
Secteur d'activité: Vente au détail
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Thryv helps me Thrive!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/06/2019
Provenance de l'avis : Capterra

I do like this Business program more that the piece-mil style of programs I had before. Everything is within this model and I do not have to try to combine my Books, Appointments, schedules, online presence or documents...everything is here. Any new business needs to use this sort of program to become a more professional looking business.

Avantages

As a new business owner I have found the Thryv Business program to be very helpful and convenient for me and my customers. The notifications come quickly and on all my devices so no one is left hanging especially my business. I have used the chat and telephone customer service lines to educate me and help me move free and easily through the Dashboard and all its features.

Inconvénients

Some of the features I am not as well familiar with do need a little extra help which I need through the Thryv support agents. I have the lowest tier Thryv account which does not offer total flexibilty but as my business grows I expect to be able to upgrade.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.6/10
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Thryv - Prix

Thryv - Prix

À partir de
N/A
Essai gratuit
Rapport qualité-prix
Rapport qualité-prix
3.6/5
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Thryv - Fonctionnalités

Thryv - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3.7/5
Basé sur 156 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur Thryv

Plus d'informations sur Thryv

Thryv - Principales fonctionnalités

  • Activity dashboard
  • Advertising management
  • Analytics/ROI tracking
  • Appointment reminders
  • Automatic reminders
  • Booking management
  • Calendar management
  • Calendar sync
  • Callback scheduling
  • Campaign planning
  • Campaign scheduling
  • Chat
  • Class scheduling
  • Click-through tracking
  • Client portal
  • Communication management
  • Contact database
  • Contact import/export
  • Content / blogging platform
  • Credit card processing
  • Custom fields
  • Customer review platform
  • Customer segmentation
  • Customizable templates
  • Electronic payments
  • Email invitations & reminders
  • Email tracking
  • Estimating
  • Event scheduling
  • Feedback management
  • Filtered views
  • Interaction tracking
  • Internal chat integration
  • Invoice management
  • Landing pages / web forms
  • Lead segmentation
  • Marketing automation integration
  • Multi-channel marketing
  • Online booking
  • Online booking integration
  • Opportunity management
  • Permission management
  • Quote management
  • Quotes/proposals
  • Ratings & reviews
  • Recurring appointments
  • Review monitoring
  • SMS integration
  • SMS marketing
  • Search functionality
  • Search marketing
  • Segmentation
  • Social marketing
  • Social media monitoring
  • Social network marketing
  • Source tracking
  • Tagging

Avantages

  • Contact and Customer Management: Manage your contact and customer database. Segment and filter data with custom tags to fit your business. Gain insights into every individual with automatic internet cross-referencing. Thryv searches the web and consolidates data from social profiles and online databases, linking it to your records.

  • Appointment Booking: Help clients book appointments, group classes, and events 24/7 with Thryv's online booking tool that integrates wth your website, business listings, and a custom online client portal. Then sync your team's calendars so you have visibility into your business's workload and team's time.

  • Social Media: Connect Thryv to top social media sites like Facebook, Twitter, LinkedIn, Google+ and Instagram. Schedule social media posts at once, or in advance, and push content out straight from Thryv. Access Thryv’s library of pre-written posts to gain inspiration and save time.

  • Online Payment Processing: Process credit card payments within Thryv both online, or on the spot in person. Thryv integrates with PayPal's Braintree to offer the most competitive rates in the market. Businesses can also send professional, electronic quotes, estimates, invoices and receipts, to help get paid on time, every time.

  • Online Presence: Businesses can load and lock consistent information across the top business listings sites online including Google, Facebook and more, to improve search engine optimization and get found easily. Thryv also handles online reputation management so business owners can view and manage online ratings and reviews, responding to feedback in real time.

  • Thryv - FAQ

    Thryv - FAQ

    Voici quelques-unes des questions fréquentes sur Thryv.

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Types de licences disponibles pour Thryv :

    Essai gratuit: Non disponible

    Q. Quelles sont les principales fonctionnalités du logiciel Thryv ?

    Fonctionnalités du logiciel Thryv :

    • Activity dashboard
    • Advertising management
    • Analytics/ROI tracking
    • Appointment reminders
    • Automatic reminders
    • Booking management
    • Calendar management
    • Calendar sync
    • Callback scheduling
    • Campaign planning
    • Campaign scheduling
    • Chat
    • Class scheduling
    • Click-through tracking
    • Client portal
    • Communication management
    • Contact database
    • Contact import/export
    • Content / blogging platform
    • Credit card processing
    • Custom fields
    • Customer review platform
    • Customer segmentation
    • Customizable templates
    • Electronic payments
    • Email invitations & reminders
    • Email tracking
    • Estimating
    • Event scheduling
    • Feedback management
    • Filtered views
    • Interaction tracking
    • Internal chat integration
    • Invoice management
    • Landing pages / web forms
    • Lead segmentation
    • Marketing automation integration
    • Multi-channel marketing
    • Online booking
    • Online booking integration
    • Opportunity management
    • Permission management
    • Quote management
    • Quotes/proposals
    • Ratings & reviews
    • Recurring appointments
    • Review monitoring
    • SMS integration
    • SMS marketing
    • Search functionality
    • Search marketing
    • Segmentation
    • Social marketing
    • Social media monitoring
    • Social network marketing
    • Source tracking
    • Tagging

    Q. Qui utilise Thryv ?

    Utilisateurs habituels du logiciel Thryv :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Thryv est-il disponible ?

    Langues dans lesquelles Thryv est disponible :

    anglais, français, allemand, hébreu, polonais, portugais, russe, espagnol

    Q. Quels sont les types de licence disponibles pour Thryv ?

    Nous n'avons pas d'informations sur les types de licences de Thryv.

    Q. Thryv prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Thryv :

    Android, iPhone, iPad

    Q. Avec quelles applications Thryv peut-il s'intégrer ?

    Applications s'intégrant à Thryv :

    Cognito Forms, GoCanvas, HoneyBook, LiveChat, Mailchimp, Pardot, RightSignature, Shopify, Twitter, Wordpress

    Q. Quelles sont les ressources d'aide disponibles pour Thryv ?

    Ressources d'aide disponibles pour Thryv :

    Forum, Base de connaissances, Support en ligne, Support téléphonique