SMARTASSISTANT

SMARTASSISTANT

AI-powered digital sales assistant

4.8/5 (12 avis)

SMARTASSISTANT - Présentation

SMARTASSISTANT offers the leading SaaS platform to build and manage conversational, digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. Digital sales assistants leverage AI, machine learning and insights about purchase decision behavior to guide buyers to the right products, helping businesses drive conversions and sales on digital channels. SMARTASSISTANT is used by 150+ companies worldwide and simplifies choices for 15M people each year.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, Europe, États-Unis

Langues

anglais

SMARTASSISTANT - Avis

Note globale
4.8/5
100% d'avis positifs
10
Excellent
2
Très bien
0
Moyen
0
Médiocre
0
Horrible
Utilisateur vérifié
Traduire avec Google Translate

Highly recommended

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/08/2018
Provenance de l'avis : Capterra

Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes!

Avantages

The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

Inconvénients

We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Kersten S.
Traduire avec Google Translate

Great and flexible supprot europe wide

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/09/2018
Provenance de l'avis : Capterra

Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Avantages

Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Inconvénients

Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Liv M.
Traduire avec Google Translate

Great product!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/09/2018
Provenance de l'avis : Capterra

Amazing!

Avantages

We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

Inconvénients

The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

SmartAssistant helped us get on track really fast with advisors

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 03/09/2018
Provenance de l'avis : Capterra

Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support.

Avantages

I liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management.

Inconvénients

They are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

An ideal product-finder solution on a budget

Logiciel utilisé Autre pendant 6 à 12 mois
Publié le 07/09/2018
Provenance de l'avis : Capterra

This is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically.

Avantages

I was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did.

Inconvénients

SMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

SMARTASSISTANT - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

30-day free trial, no credit card required.
Contact Smart Information Systems for pricing information.

SMARTASSISTANT - Fonctionnalités

  • Formulaires personnalisables

  • API
  • Catalogue de produits
  • Contrôle d'accès
  • Fonctionnalité de recherche
  • Gestion de contenu
  • Gestion de l'e-commerce
  • Gestion de site web
  • Gestion des modèles
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des médias sociaux
  • Intégration e-commerce
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rapports et statistiques
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur SMARTASSISTANT

SMARTASSISTANT - Principales fonctionnalités

  • Analytics & insights
  • Artificial intelligence (AI)
  • Assisted selling
  • CRM integration
  • Chat integration
  • Digital sales assistants
  • Gift finders
  • Guided selling
  • Guided troubleshooting
  • Integrated lead capture form
  • Interactive call scripting
  • Interactive marketing campaigns
  • Interactive quizzes
  • Lead generation
  • Personalization
  • Product bundles
  • Product comparisons
  • Self-service customer support
  • Shopping Cart
  • Voice assistants

SMARTASSISTANT - FAQ

Voici quelques-unes des questions fréquentes sur SMARTASSISTANT.

Q. Quels sont les types de licence disponibles pour SMARTASSISTANT ?

Types de licences disponibles pour SMARTASSISTANT :

Type de licence: Abonnement

version d'essai gratuite: Disponible

30-day free trial, no credit card required.
Contact Smart Information Systems for pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel SMARTASSISTANT ?

Fonctionnalités du logiciel SMARTASSISTANT :

  • Analytics & insights
  • Artificial intelligence (AI)
  • Assisted selling
  • CRM integration
  • Chat integration
  • Digital sales assistants
  • Gift finders
  • Guided selling
  • Guided troubleshooting
  • Integrated lead capture form
  • Interactive call scripting
  • Interactive marketing campaigns
  • Interactive quizzes
  • Lead generation
  • Personalization
  • Product bundles
  • Product comparisons
  • Self-service customer support
  • Shopping Cart
  • Voice assistants

Q. Qui utilise SMARTASSISTANT ?

Utilisateurs habituels du logiciel SMARTASSISTANT :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues SMARTASSISTANT est-il disponible ?

Langues dans lesquelles SMARTASSISTANT est disponible :

anglais

Q. Quels sont les types de licence disponibles pour SMARTASSISTANT ?

Types de licences disponibles pour SMARTASSISTANT:

Abonnement

Q. SMARTASSISTANT prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par SMARTASSISTANT.

Q. Avec quelles applications SMARTASSISTANT peut-il s'intégrer ?

Applications s'intégrant à SMARTASSISTANT :

Bazaarvoice, Magento, Microsoft Dynamics CRM, Salesforce Sales Cloud, Shopify, SugarCRM, WooCommerce, Zoho CRM

Q. Quelles sont les ressources d'aide disponibles pour SMARTASSISTANT ?

Ressources d'aide disponibles pour SMARTASSISTANT :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo