NUACOM

All-in-one Cloud Phone System for SMBs

4,8 /5 (29 avis) Donnez votre avis !

NUACOM - Présentation

Description du logiciel NUACOM

NUACOM is an all-in-one Cloud phone system for small to medium-sized businesses that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help improve productivity, connect departments, and centralize telephony for all locations. Key features include IVR, smart call transfer, call recording, queuing, conferencing, call analytics, 40+ third party integrations, native mobile apps, and more.

NUACOM’s online VoIP solution automates all incoming calls to the relevant department and automatically syncs all call data to connected business apps such as CRM, email marketing, or customer support systems. Users can design custom call flows using the IVR design tool to set up greetings, voice menus, business working hours, and ring strategies, as well as use the smart call transfer feature to direct calls, whether internal or external, to a single agent or to a group. Users can also configure automated call forwarding to a mobile device whenever away from the desk during business hours, and manually or automatically flip calls from a deskphone to a mobile device.

NUACOM offers a variety of tools to handle calls professionally, enabling users to make conference calls, record calls, transfer calls to multiple extensions, and view all live calls in a single wallboard. Users can get full visibility on who is online and available, on a call, receiving calls, or offline, and view rich VoIP data and analytics on the number of outbound calls made, inbound calls taken, average talk time per team, and abandoned vs. completed calls. Features for call handling include hold & resume, call parking, paging, and speed dial, and additional call settings include call barring, blocking, queueing, encryption, distinctive ringtones, user localization, and more.

NUACOM - Présentation

Prix

À partir de
9,99 €/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Contact us for a full quote.


NUACOM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Brésil, Canada, Europe, Allemagne et 5 autres, Japon, Amérique latine, Mexique, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour NUACOM : View rich VoIP data including inbound and outbound call statistics for multiple departments
Capture d'écran pour NUACOM : View rich VoIP data including inbound and outbound call statistics for multiple departments Capture d'écran pour NUACOM : Capture d'écran pour NUACOM : Capture d'écran pour NUACOM :

NUACOM - Avis

NUACOM - Avis

Note globale
4,8
/
5
Excellent
27

Très bien
0

Moyen
0

Médiocre
1

Mauvais
1

Rapport qualité-prix
4,6
Fonctionnalités
4,6
Simplicité d'utilisation
4,5
Support client
4,6
93% des utilisateurs recommandent cette application
Carla M.

Great software that I've added to my tech stack to implement in every client I work with

Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message for the Bank Holiday we had in the following week). Everything worked well. We had one situation during the switch that we forgot to set up the call divert from the old system and they noticed we were using their system only with the sales team (outbound). Then, they suggested the call divert so we didn't need to wait the number porting. But in general, the process of switching was fine.
Once you find out about a cloud phone system, you do not want to switch back to those old landline and pbx. Everything nowadays is connected, whether you use a CRM for sales or a helpdesk for support and having this type of system is crucial for automating tasks and improve performance. I will continue recommend NUACOM to all my clients.


Traduire avec Google Translate
Steven H.

Simple, straightforward, just brilliant!


Traduire avec Google Translate
Liam K.

Nuacom has enhanced our business

Our overall experience has been positive. We find the ability to access support from them (practically instantly) a huge bonus and all staff seem to be technically trained to solve problems!
Even the wait time and response for minor issues is excellent.
Overall, best choice we've made in a while!


Traduire avec Google Translate
Dario C.

PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It...

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls.
The installation of the extensions and software are confusing.
The Tech Support is helpful but at times takes way to long to solve a simple issue.
The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn't.
Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had.

My experience, I got 1 word for it "Nightmare".


Traduire avec Google Translate
David G.

The most flexible system I've ever used

We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve.


Traduire avec Google Translate
Carla M.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 13-50 employés
Traduire en français

Great software that I've added to my tech stack to implement in every client I work with

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/12/2019
Provenance de l'avis : Capterra

Great experience. It's not every time we come across a tech company that wants to help us to take the most of the tool, following up with us every single day during the first 7 days we decided to go ahead with them. The first day was the initial setup. The second day was just a call to let us know about an automated way to switch closing hours message (as we needed to customize a different message for the Bank Holiday we had in the following week). Everything worked well. We had one situation during the switch that we forgot to set up the call divert from the old system and they noticed we were using their system only with the sales team (outbound). Then, they suggested the call divert so we didn't need to wait the number porting. But in general, the process of switching was fine.
Once you find out about a cloud phone system, you do not want to switch back to those old landline and pbx. Everything nowadays is connected, whether you use a CRM for sales or a helpdesk for support and having this type of system is crucial for automating tasks and improve performance. I will continue recommend NUACOM to all my clients.

Avantages

I am a business consultant and have implemented NUACOM system with one of my clients. Our main goal was to improve our sales process, which was strongly related to how we connected to our prospects. Although my background is Marketing, who works in sales knows well that a phone call converts more than emails. So we needed a proper phone system. We chose NUACOM because we could connect it to our Hubspot CRM and track calls and emails in one place. I would also add the call recording feature to the list of reasons we decided to go with them. In terms of pricing, they were very competitive, especially because they offer unlimited calls to mobiles. So for us, it helped a lot to put the sales team to ring every single lead. As the business is in B2C, mobile calls included was a must-have in our purchase process. The setup was very practical and their support team was very helpful. We set everything up in less than an hour. Every time we needed assistance to reconfigure our call flow, their customer service team was available for us.

Inconvénients

It's hard to tell. I'm really pleased with the software. We had a situation that it is actually outside NUACOM's responsibility. As any cloud system, it runs over the broadband and once we had an issue with our internet provider. So we ended up with no internet connection until they restored it 2 days later. After some emails and calls exchanged with the internet provided at that time, we tried to run the business as we could and thanks God our sales team could continue prospecting over the mobile app for inbound and outbound. There was some times the reps were on 3G connection on the mobile so the app were not receiving calls, but actually the GSM of the sales manager (we had set up his number as a backup). But it depends on the mobile coverage, not actually the NUACOM app. We reported this internet issue to NUACOM and Igor recommended using temporarily a 4G modem to at least handle incoming calls in the reception, which we had had an IP phone. But the mobile app was working fine for the sales team, so why not using it for the customer service team as well. After our internet connection was restore again, we contacted them and asked to assist us to bring back the call flow we had before (which was something we could have done by ourselves on the portal). So apart from the internet dependancy, I think the system is great. Also, they often release new features. So if there is a lack of feature at that time we implemented the system, months ago, they may have released them now.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Steven H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

Simple, straightforward, just brilliant!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/12/2019
Provenance de l'avis : Capterra

Avantages

The interactive voice features and call playback are really very useful for any small business.

Inconvénients

I don't have any complaints so far, i've had little reason to call tech support!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Liam K.
Secteur d'activité: Matériel informatique
Taille de l'entreprise: 2-10 employés
Traduire en français

Nuacom has enhanced our business

Logiciel utilisé Autre pendant Essai gratuit
Publié le 12/05/2020
Provenance de l'avis : Capterra

Our overall experience has been positive. We find the ability to access support from them (practically instantly) a huge bonus and all staff seem to be technically trained to solve problems!
Even the wait time and response for minor issues is excellent.
Overall, best choice we've made in a while!

Avantages

We've used Nuacom for approx 3 years and didn't realise at the start what an impact it would have on our business.
We were initially sceptical of moving from the big providers but now delighted we did!
Costs have reduced, communication is simpler and the level of reporting and information we have on any device about who rang, when etc. has improved how we do business. I can honestly say our business would not be running as efficiently as it has without this system in place.

Inconvénients

Very few cons to be honest - it has improved dramatically in ease of use over the years compared to what was there originally. (The original was a bit more difficult with less features.)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dario C.
Secteur d'activité: Formation professionnelle et coaching
Taille de l'entreprise: 2-10 employés
Traduire en français

PIssed Off Cancelling Service Due To Too Many Technical Issues & Lack Of Support To Make It Work

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 21/10/2019
Provenance de l'avis : Capterra

Frustrating to say the least, I have Sales People that are not located in one office, but all over the world. Almost everyday I had another Sales Person mention a technical issue they had with the software to make calls, this compromised us making productive phone calls.
The installation of the extensions and software are confusing.
The Tech Support is helpful but at times takes way to long to solve a simple issue.
The Tech Support should of prevented the issues from happening, by helping us setup each sales team member, from the beginning which they didn't.
Even after 3 weeks of using it, we had still issues with making calls, calls dialing out but then just dropping out, or smart call function even after installing the extension and software, it would just not dial at all, the quality of the sound at times was very bad and those ore just some of the issues we had.

My experience, I got 1 word for it "Nightmare".

Avantages

I spoken last week again with the Consultant and how unhappy I am about the lack of responsiveness to resolve technical issues, some of the issues have been now going on for 3 weeks, and we been going forward and back via email.

We came to the agreement, that on Monday, so today, the Tech Support will be in touch and solve the issues the staff members of mine still have with using nuacom and that I will hear from him again.

I called in, no answer, tonight when I checked with another Sales Team Member, I got the text that he still could not yet make calls using nuacom, which is frustrating him. Not only did I lose out on sales during the 3 weeks because of technical issues that didn't get fixed in time, but I also have now Sales Team Members that can't make productive calls to sell tickets to my event and that are frustrated.

Very unhappy about all of this, and to be honest I really feel that I shouldn't have to pay for a voip service that my team could not use productively for 3 weeks, due to technical issues that needed to be fixed and prevented from occurring, from the nuacom side, which hasn't been done. I told the Consultant from the very beginning my situation, and also told the tech team that my Sales Team is in different locations, so since I got the highest package for each user, they should of made sure that all of it, is functioning with every Sales Person using nuacom with hubspot crm, which has not been done.

I would not recommend this voip service to anyo

Inconvénients

That at first it seemed easy to make use of it and the consultant was very much accommodating with the initial training.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

David G.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français

The most flexible system I've ever used

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 05/12/2019
Provenance de l'avis : Capterra

We use Nuacom ourselves and have done for more than 2 years, but we've also recommended and installed this system for many of our customers. One of them has the most complicated menus and queue system I've ever come across, but all the same with a good design it works exactly as they expect and it's very easy to change whenever needed. I work closely with the team at Nuacom and find them to be almost an extension of our own business. They respond when we need them and go out of their way to ensure that our customers get the experience they deserve.

Avantages

It can literally do everything I've ever needed it to do.
It works flawlessly.
The call quality is excellent.
The team at Nuacom are superb to work with.

Inconvénients

I really don't have any cons to list, everything has been really good.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,5/10
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

NUACOM - Prix

NUACOM - Prix

À partir de
9,99 €/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Contact us for a full quote.

Contact us for a full quote.

Rapport qualité-prix
4,6/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

NUACOM - Fonctionnalités

NUACOM - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Gestion des contacts
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Notifications automatiques
Rapports en temps réel
Rapports et statistiques
Routage des appels
Stratégie de marque personnalisable
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4,6/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur NUACOM

Plus d'informations sur NUACOM

NUACOM - Principales fonctionnalités

  • Call barring and call blocking
  • Call conference (3-ways call)
  • Call flip desktop-to-mobile
  • Call groups and hunt groups
  • Call logging
  • Call parking
  • Call queuing
  • Call tracking
  • Call waiting
  • Call whisper and distinctive ring tones
  • Collaboration features
  • Contact management
  • Custom music or announcement on hold
  • Detailed call logs
  • Employee directory
  • Encryption
  • HD voice quality
  • Hold/resume call
  • Hotkeys
  • Inbound reporting
  • Individual voicemail box
  • Live calls wallboard
  • Live reports
  • Missed calls email notification
  • Mobile app
  • Mobile app
  • Multi location deployment
  • Multi-part conferencing
  • Online portal
  • Open database design
  • Opening hours
  • Outbound reporting
  • Ring groups
  • SIP trunking
  • Secured call conferencing room
  • Unified communications
  • Virtual call center
  • VoIP
  • Voice & data integration
  • Voice quality enhancement
  • Voicemail-to-email

Avantages

  • Use the IVR design tool to design custom call flows complete with greetings, opening hours, menus, and actions, and have all calls answered automatically.

  • NUACOM integrates with 40+ external apps for CRM, email marketing, customer support and more to improve communication and sync all call events.

  • Get full visibility on all live calls in a single wallboard and see who is online and available, on a call, receiving calls, or offline.

  • NUACOM includes softphone and deskphone compatibility, and enables users to manually or automatically flip calls from a deskphone to a mobile device.

  • Automatically connect internal or external calls to the right department using the smart transfer feature, whether to a single agent or to a group.

  • NUACOM - FAQ

    NUACOM - FAQ

    Voici quelques-unes des questions fréquentes sur NUACOM.

    Q. Quels sont les types de licence disponibles pour NUACOM ?

    Types de licences disponibles pour NUACOM :

    À partir de: 9,99 €/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Contact us for a full quote.

    Q. Quelles sont les principales fonctionnalités du logiciel NUACOM ?

    Fonctionnalités du logiciel NUACOM :

    • Call barring and call blocking
    • Call conference (3-ways call)
    • Call flip desktop-to-mobile
    • Call groups and hunt groups
    • Call logging
    • Call parking
    • Call queuing
    • Call tracking
    • Call waiting
    • Call whisper and distinctive ring tones
    • Collaboration features
    • Contact management
    • Custom music or announcement on hold
    • Detailed call logs
    • Employee directory
    • Encryption
    • HD voice quality
    • Hold/resume call
    • Hotkeys
    • Inbound reporting
    • Individual voicemail box
    • Live calls wallboard
    • Live reports
    • Missed calls email notification
    • Mobile app
    • Mobile app
    • Multi location deployment
    • Multi-part conferencing
    • Online portal
    • Open database design
    • Opening hours
    • Outbound reporting
    • Ring groups
    • SIP trunking
    • Secured call conferencing room
    • Unified communications
    • Virtual call center
    • VoIP
    • Voice & data integration
    • Voice quality enhancement
    • Voicemail-to-email

    Q. Qui utilise NUACOM ?

    Utilisateurs habituels du logiciel NUACOM :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

    Q. Dans quelles langues NUACOM est-il disponible ?

    Langues dans lesquelles NUACOM est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour NUACOM ?

    Types de licences disponibles pour NUACOM:

    Abonnement

    Q. NUACOM prend-il en charge les appareils mobiles ?

    Appareils pris en charge par NUACOM :

    Android, iPhone, iPad

    Q. Avec quelles applications NUACOM peut-il s'intégrer ?

    Applications s'intégrant à NUACOM :

    Capsule, Highrise CRM, Kayako, Mailchimp, Mailjet, OnePageCRM, SugarCRM, Zendesk, Zendesk Sell, Zoho CRM

    Q. Quelles sont les ressources d'aide disponibles pour NUACOM ?

    Ressources d'aide disponibles pour NUACOM :

    Support téléphonique, Support en ligne, FAQ, Base de connaissances, Tutoriels vidéo