Exceed.ai est un assistant virtuel conçu pour aider les équipes commerciales et marketing à acquérir et à gérer des leads à l'aide du machine learning, de l'intelligence artificielle et de la technologie de robots de conversation afin de créer des interactions bidirectionnelles efficaces avec les clients via des formulaires d'e-mail ou de chat. En tant que solution en ligne, elle permet aux utilisateurs de contacter des leads partout et à tout moment, via n'importe quel appareil connecté à Internet.
Exceed.ai fonctionne comme un outil de prospection : les prospects peuvent entretenir des conversations semblables à celles des humains avec un assistant commercial virtuel via des formulaires automatisés de communication par e-mail ou de chat en ligne. Conçue pour offrir aux prospects une "expérience humaine" jusqu'à ce qu'ils soient qualifiés pour parler à un agent humain, la solution utilise la technologie du machine learning pour suivre et reproduire les interactions réussies des commerciaux. D'autres fonctionnalités d'automatisation incluent la qualification des leads et le traitement intelligent des réponses, qui aident l'assistant virtuel à comprendre les réponses des leads et à identifier les opportunités de vente.
Exceed.ai propose également un planificateur de réunion, une technologie de gestion dynamique et des outils de personnalisation, tels que les données des profils utilisateurs et de firmographie, qui permettent aux utilisateurs de créer des réunions avec des leads et de personnaliser leurs conversations. Sa technologie aide les utilisateurs à gérer les leads, de l'engagement initial au véritable agent commercial, en passant par le transfert. L'assistant commercial d'Exceed.ai engage les leads, puis les assiste et leur répond, répondant aux questions fréquemment posées et aux demandes, avant de les gérer et de les guider à travers l'entonnoir de suivi. Le système les qualifie en fonction des conversations semblables à celles des humains, avant de les transmettre aux commerciaux pour clôture.
Simply put, this is the most advanced software we were able to find. There are many AI software platforms, but what really pushed Exceed.AI into the forefront for our team was their exceptional customer service. Their reps took the time to learn and understand our company, our business model, and our goals. Then, they've walked with us through each step of the implementation and continue to monitor our usage to make sure our settings are optimized for our specific use case. They check in at least biweekly, even going as far as logging into our account to make tweaks at our request. They save us time, save us money, and go the extra mile to make sure they're on the same page as us.
The integration into our CRM system was a bit confusing - it's not readily clear how fields should be mapped. Their team helped out quickly, but ultimately we're still a little in the dark as to how they came up with those code names for each field of our CRM system.
The software also has some preset limitations. It's not a wildly flexible platform, so don't try to reinvent the wheel. It's incredibly good at what it does, there's really not much need to venture far from the out-of-the-box functionality.
We are solving the issue of website lead conversion and prequalification, which has lead to the benefit of a record number of prequalified leads for the sales reps.
I like that they are constantly working on improving their system based on customer feedback. Since using Exceed we've been able to significantly increase our website conversion rate, which has led to savings in marketing ad spend. Exceed has been able to pay for itself.
There are occasional bugs leading to downtime in the service, however they have made up for it by providing an appropriate discount on the related invoice.
Code is on the large side and not fully optimized for fast delivery that slows down the page load time.
I really liked the product. Amazing dedicated customer success. They are more than just a software company, they consult and make sure you succeed.
50% of our leads are never followed up with . Exceed allowed us to make sure all our untouched leads are nurtured and followed up with out adding any head count. To return our investment we had to close 1 deal every two month. We got 5-6 qualified leads every month and closed on average two. All this without adding head count
While it takes only a few days to implement, we had to think through our sales playbook and configure Exceed.
Make sure every leads is worked followed up and nurtured
Hand over only qualified leads to your inside sales team
Remove repetitive error prone tasks your SDR and rep are performing.
Little downside using Exceed, since we use it to qualify and nurture our untouched leads.
Several days the product was up and running, it then take a few weeks to fine tune it. After that we were able to increase the number of qualified meetings on the reps calendar by 19%.
The concept of a virtual rep working you leads is new and it took us time to get used to it. One you get over that concept, it works like a charm.
Exceed.ai requires you SDRs to spend one hour a day on the system approving messages and editing responses when Exceed is unsure what to do.
Overtime Exceed virtual rep becomes smarter and the number of time it needs a rep involved goes down.
The one hour per day is worth the upside n the number of qualified leads in the pipeline
It really is like another sales person that I don't have to worry about. It's a must have tool for any sales team.
Exceed.ai is the employee that is always available. Not only does it respond, nurture and qualify leads in a timely manner, but it was able to touch leads we weren't getting around to engaging with. We didn't have to worry about setting up meetings manually, or leads dropping off when a meeting needed to be scheduled, as Exceed.ai's meeting scheduling feature took care of that for us - right in the email. It also answered user questions and was able to learn and optimize if it was unsure of something.
It would be nice to see a better reporting breakdown on the follow-up emails sent (although I know this is something that the team is currently working on).
Voici quelques-unes des questions fréquentes sur Exceed.ai.
Types de licences disponibles pour Exceed.ai :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Exceed.ai.
Utilisateurs habituels du logiciel Exceed.ai :
Entreprises de taille moyenne, PME
Langues dans lesquelles Exceed.ai est disponible :
Types de licences disponibles pour Exceed.ai:
Nous n'avons pas d'informations sur les appareils pris en charge par Exceed.ai.
Applications s'intégrant à Exceed.ai :
G Suite, HubSpot CRM, HubSpot Marketing, Marketo, Office 365, Salesforce Marketing Cloud, Zoho CRM
Ressources d'aide disponibles pour Exceed.ai :
Support en ligne, Support téléphonique