IT Glue

IT Glue est un logiciel qui facilite la gestion des actifs informatiques, la surveillance et gestion du réseau. D'une interface impressionnante aux fonctionnalités innovantes, j'apprécie le plus sa facilité d'utilisation et sa façon de gérer les accords de niveau de service.

C'est un logiciel que j'utilise bien et je n'ai pas encore de points faibles sauf qu'il n'y a pas de version d'essai gratuite

Easy to use and able to link in other IT tools like Connectwise

nothing, until now ITGlue is the perfect storage for all information about my everyday work

The vast flexibility of integrations and ability to customize this product for our own specific needs

The duplication of configurations and the broken data between various records makes it challenging to truly have full insight on client configurations

In the beginning, it really forced upon us a culture of creating useful documentation.

ITGlue did help my business with documentation and business practices in the beginning. But, as my company matured, I questioned its value of not being fully enlisted in the Kaseya ecosystem, where most development went toward. Kaseya's business practices became apparent - lots of talk/promises with minimal action. It might be different if I entirely bought into the Kaseya ecosystem, but that was not my experience.However, I am still getting notices concerning items I voted on within the ideas pages with hundreds of upvotes (which many have had for over 5 years) and little to no action taken against these items. Also, in many cases, the ITGlue staffers argue against the use cases people propose, saying that is not how it is done but, at the same time, not offering any feasible workarounds.Additionally, Kaseya's approach, as well as respect toward the community, is severely lacking. Just ask many well-respected security vendors who have spoken up about issues/concerns and the backlash/punishment they have received in return. This is not how the MSP community works.If you are fully committed to the Kaseya ecosystem, this might be a different story; but it's not how I have chosen to do business, and I do not believe they are true partners of mine. Your experience may differ, but the many people I have talked to all share similar stories.

It provides a solid platform for us to manage all of our documentation; both internal and for clients. It also automates notifications for expirations of various products which saves our techs a lot of time.

It can sometimes be a bit buggy when it comes to moving or copying documents. It will often take an exorbitant amount of time to execute a document move or copy.