--- description: IT Glue : qu'en pensent les utilisateurs ? Lisez les avis sur IT Glue, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: IT Glue - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'infogérance](/directory/645/managed-service-providers-msp/software) > [IT Glue](/software/113707/itglue) # IT Glue Canonical: https://www.getapp.fr/software/113707/itglue Page : 1/15\ Suivant: [Page suivante](https://www.getapp.fr/software/113707/itglue?page=2) > IT Glue est une plateforme cloud de documentation informatique en nuage, conforme à la norme SOC 2. Elle a été conçue pour aider les MSP (Managed Service Providers) à gérer leur documentation et à réduire le temps consacré à la recherche d'informations importantes. La plateforme propose une gestion flexible des biens, le mapping relationnel, l'automatisation de la documentation, des workflows, des listes de contrôle, etc. > > Conclusion : 340 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 340 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Kaseya - **Pays**: Miami, É.-U. - **Entreprise fondée en**: 2004 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Allemagne, Australie, Autriche, Belgique, Canada, Chypre, Danemark, Estonie, Finlande, France, Irlande, Israël, Malaisie, Norvège, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, R.A.S. chinoise de Macao, Royaume-Uni et 5 de plus ## Fonctionnalités - API - Accès hors ligne - Alertes/Notifications - Archivage et rétention - Asset Lifecycle Management - Authentification unique - Automatisation de documents - Autorisations basées sur les rôles - Bibliothèque de connaissances - CRM - Cartographie des relations - Catalog Management - Champs personnalisables - Checklists - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Création de tableaux de bord - Examen de documents - Fonction de glisser-déposer - For the IT sector ## Intégrations (61 au total) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ComplianceManager - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA ... et 46 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'infogérance](https://www.getapp.fr/directory/645/managed-service-providers-msp/software) ## Catégories connexes - [Logiciels d'infogérance](https://www.getapp.fr/directory/645/managed-service-providers-msp/software) - [Logiciels gestionnaires de mots de passe](https://www.getapp.fr/directory/677/password-manager/software) - [Logiciels de gestion des fournisseurs](https://www.getapp.fr/directory/993/vendor-management/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de gestion de parc informatique](https://www.getapp.fr/directory/771/it-management/software) ## Logiciels similaires 1. [NinjaOne](https://www.getapp.fr/software/108129/ninjarmm) — 4.7/5 (293 reviews) 2. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (449 reviews) 3. [N-central](https://www.getapp.fr/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) 4. [N-sight RMM](https://www.getapp.fr/software/109249/solarwinds-msp-rmm) — 4.3/5 (200 reviews) 5. [SuperOps](https://www.getapp.fr/software/2050597/superops-ai) — 4.6/5 (65 reviews) ## Avis ### "ITGlue" — 5.0/5 > **Chris** | *22 août 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Integration and automation of our documentation and platforms we use. > > **Inconvénients**: Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications. > > Very good has added efficiency to our business. ----- ### "IT Glue Questionairre" — 5.0/5 > **Preston** | *10 février 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The integrations with other platforms and systems, is the greatest strength and benefit on augmenting data with core systems in information. It really assists with automating a large portion of information and processes we have in place for our customers, and the services we provide. With these integrations we are able to automate many tasks and processes that would take quite a bit of manual labor otherwise, by providing a secure, streamline, automated solution to keep our team nimble and flexible for our customers; giving us the ability to work on more than one problem or issue simutaneously. The time to click to get the answer is a game changer and lifesaver bar none. > > **Inconvénients**: Ability to setup MyGlue Structure and management for Customer Users. Another Con and wish, is the ability to synch with more than one PSA simultaneosly. The ability to do more automapping to exising configs for a new integration or new system that is added with integrations instead of having to make a manual mapping of a config for a customer whent the information already exists. Insted map paired configs that have the matching information and any that are not matched and fail mapped provide a list those items instead of being tasked with mapping things manually each time a new integration that requires mapping and matching to an existing config. > > I'm very happy with the overall purpose and function of what IT Glue provides for our operations. ----- ### "Overall disappointed" — 3.0/5 > **Joel** | *15 décembre 2020* | Informatique et sécurité réseau | Taux de recommandation : 5.0/10 > > **Avantages**: The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors. > > **Inconvénients**: The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible. > > It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product. ----- ### "Love IT, Great Product" — 5.0/5 > **Terry** | *28 mai 2025* | Informatique et sécurité réseau | Taux de recommandation : 10.0/10 > > **Avantages**: I love the history, ability to share with clients and integration it provides with other Kaseya products. Places to store documentation, passwords, files all in one place. > > **Inconvénients**: I can't think of one. > > Great, I couldn't think of a con to it. We have lots of clients and helping them track their passwords and keep 2FA tokens, and the granular permissions for all the items is wonderful. ----- ### "Excellent, mature documentation system" — 4.0/5 > **Lowell** | *11 février 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It's got most of the features we need, good integrations, and very good role-based security. > > **Inconvénients**: It lacks document tagging, and the rich text controls seem to have two different/conflicting settings for headings with regard to how they show up when used (i.e., different HTML style headings whether you're using the control at the top of the section, or the one that appears when you select text). > > It's been transformitive to move our documentation from OneNote back into a structured documentation system. We used to have one years ago but it was shut down by the company that acquired it. Now we're also using it to document all of our internal processes in the business (i.e., sales, accounting, etc.) not just technical processes. ----- Page : 1/15\ Suivant: [Page suivante](https://www.getapp.fr/software/113707/itglue?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/113707/itglue) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées