Système de gestion de commerce de détail et de point de vente pour les détaillants spécialisés
4.3/5 (51 avis)RQ Retail Management d'iQmetrix est un système de gestion de points de vente et de commerce de détail complet destiné aux détaillants spécialisés. Celui-ci offre des outils pour la gestion client et des ressources humaines, le suivi des inventaires, la surveillance des comptes, le reporting et l'analytique, le marketing, etc. Le système cloud de gestion de commerce de détail vise à permettre aux équipes de vente d'offrir une expérience client améliorée sur le point de vente et par le biais de leurs processus de gestion.
Le point de vente RQ permet de fournir au personnel de ventes les outils nécessaires au traitement des demandes client et des achats en fournissant des flux de travail simplifiés pour les processus de vente. RQ facilite l'exécution des transactions depuis n'importe quel emplacement du magasin avec l'optimisation pour mobiles et tablettes. L'interface peut être connectée à des appareils matériels ou à des systèmes de paiement complets pour fournir un écosystème d'achat de bout en bout. Le PDV RQ propose des fonctions intégrées telles que des indicateurs de vente suggestive et de compatibilité pour aider le personnel de ventes à proposer les compléments les mieux adaptés à chaque client ou à vendre des produits complémentaires pertinents.
RQ Retail Management s'intègre aux applications tierces telles que les systèmes de traitement de paiement automatisé et les bibliothèques fiscales pour des flux de travail transparents. Le système peut également être connecté à l'outil de traitement des commandes Dropship pour configurer les livraisons en magasin et garantir que les clients ne quittent jamais la vente les mains vides. RQ facilite également le suivi d'inventaire et permet aux entreprises de fournir aux clients une navigation libre-service dans les inventaires physiques et virtuels en magasin, sur n'importe quel appareil mobile ou tablette. Les autres fonctionnalités de RQ incluent une base de données de CRM intégrée, une gestion comptable pour le suivi des achats et des commissions, des rapports en temps réel sur tous les aspects de l'activité, des outils de RH pour la planification du personnel et les demandes de congés, la création de campagnes marketing ciblées, etc.
Avantages
The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.
The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.
The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.
For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.
Inconvénients
The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.
Avantages
There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.
Inconvénients
For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.
For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.
Avantages
RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.
Inconvénients
It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.
Avantages
RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.
Inconvénients
RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.
Avantages
RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.
Inconvénients
The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.
Voici quelques-unes des questions fréquentes sur RQ Retail Management.
Types de licences disponibles pour RQ Retail Management :
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de RQ Retail Management.
Utilisateurs habituels du logiciel RQ Retail Management :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles RQ Retail Management est disponible :
anglais
Types de licences disponibles pour RQ Retail Management:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par RQ Retail Management.
Applications s'intégrant à RQ Retail Management :
Humanity, Sage | Accounting
Ressources d'aide disponibles pour RQ Retail Management :
FAQ, Support en ligne, Support téléphonique
