Logiciel basé sur le cloud pour les équipes de vente et de restauration
4.3/5 (63 avis)STS Cloud est un logiciel de vente et de restauration conçu spécifiquement pour les besoins uniques des équipes de vente et de restauration du secteur de l'hôtellerie. Les fonctionnalités clés incluent un CRM, la gestion de groupes, la capture de leads, la gestion des opportunités, le reporting, etc. La plateforme est disponible sous forme de solution de bureau ou sur le cloud, accessible depuis n'importe quel PC, tablette ou appareil mobile.
Le CRM complet de STS Cloud aide les utilisateurs à organiser leurs processus de vente, à établir des relations avec les clients, ainsi qu'à capturer et à gérer les leads pour ne jamais passer à côté d'une opportunité de vente. Les fonctions de gestion des comptes incluent les profils de l'entreprise et des déplacements, le suivi des contrats, un module d'appel de vente, les statistiques des comptes et le suivi des ventes. Des fonctionnalités de groupement de documents permettent aux utilisateurs de lier des réservations dans Word avec des contrats, des lettres et des documents de mise en place, y compris des registres de réservations automatiques.
Les outils de planification des services de restauration incluent un journal des fonctions, des documents de mise en place, des factures de banquet et des contrats de restauration pour aider les utilisateurs et leurs équipes à travailler de manière organisée. STS Cloud s'intègre de manière transparente à ProposalPath pour créer des propositions personnalisées, ainsi qu'à Outlook pour envoyer des e-mails aux clients.
Les outils de gestion de groupe incluent une fonctionnalité GRC complète pour aider les utilisateurs à gérer les réservations et les chambres, y compris un module de taux suggéré automatisé. Afin de surveiller et de suivre les performances, l'activité commerciale, les revenus, la GRC, etc., STS Cloud propose une vaste sélection de rapports sur les ventes et la restauration, notamment des rapports hebdomadaires sur les ventes qui résument toutes les activités d'un vendeur spécifique.
Avantages
This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more.
I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with.
My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.
Inconvénients
The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.
This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path.
Avantages
Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.
Inconvénients
the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..
Avantages
It's a nice and simple layout easy to use for a first time user!
Inconvénients
Sometimes we need to go around to make some adjustments without it deleting information.
Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product).
easier to run reports.
Avantages
What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands.
Inconvénients
It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me.
I love the quick response from the sales team and the helpdesk. I have been working with the program for several years now and really feel that it makes my teams job easier.
Avantages
I enjoy the ease of use and how intuitive the product is. It is ideal for a smaller independent property and sales team - and ideal when compared to Delphi in ease of use and price point.
Inconvénients
I love STS and the partner product proposal path- but I with the two worked together for pace reporting.
Voici quelques-unes des questions fréquentes sur STS Cloud.
Types de licences disponibles pour STS Cloud :
À partir de: 99,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de STS Cloud.
Utilisateurs habituels du logiciel STS Cloud :
Entreprises de taille moyenne, PME
Langues dans lesquelles STS Cloud est disponible :
anglais
Types de licences disponibles pour STS Cloud:
Abonnement
Nous n'avons pas d'informations sur les appareils pris en charge par STS Cloud.
Applications s'intégrant à STS Cloud :
Microsoft Outlook, Microsoft Word
Ressources d'aide disponibles pour STS Cloud :
Support en ligne, Support téléphonique
STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule.
It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically.
The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff.