Koomi - Présentation

Description du logiciel Koomi

Le premier système POS conçu pour les files d’attente, commandes à emporter
et clients pressés.

Koomi - Présentation

Prix

À partir de
79,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

À partir de $69 par mois.


Koomi - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais, français

Médias

Streamline operations at the register, in the kitchen, and in the office to manage and organize orders in real time
Koomi can be taken in line-ups to speed up the ordering process & can work offline to minimize interruptions
Koomi allows users to take orders quickly with custom apps available for prepay and takeaway
Koomi is specifically made for quick service food & beverage shops to optimize order fulfillment and customer retention during peak rushes periods
Set up and customize menus, categories and promotions
View sales and metrics in real time
Vidéo de Koomi Capture d'écran pour Koomi : Streamline operations at the register, in the kitchen, and in the office to manage and organize orders in real time Capture d'écran pour Koomi : Koomi can be taken in line-ups to speed up the ordering process & can work offline to minimize interruptions Capture d'écran pour Koomi : Koomi allows users to take orders quickly with custom apps available for prepay and takeaway Capture d'écran pour Koomi : Koomi is specifically made for quick service food & beverage shops to optimize order fulfillment and customer retention during peak rushes periods Capture d'écran pour Koomi : Set up and customize menus, categories and promotions Capture d'écran pour Koomi : View sales and metrics in real time

Koomi - Avis

Note globale
4,4
/
5
Excellent
43

Très bien
19

Moyen
4

Médiocre
2

Mauvais
2

Rapport qualité-prix
4,3
Fonctionnalités
4,1
Simplicité d'utilisation
4,4
Support client
4,4
89% des utilisateurs recommandent cette application
Dominique R.

Satisfaction

très bien


Mathilde R.

Excellent 👌


Shannon W.

Palm Lane Review

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.


Traduire avec Google Translate
Jeremy L.

Koomi, the point of sale app that we chose!

We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.


Traduire avec Google Translate
Mackenzie S.

Btter than some, not the best

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.


Traduire avec Google Translate
Dominique R.
Secteur d'activité: Restaurants
Taille de l'entreprise: 2-10 employés

Satisfaction

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/08/2020
Provenance de l'avis : Capterra

très bien

Avantages

Le personnel est très sympathique et disponible

Inconvénients

Certaines options qui pourrait être très utile ne sont pas disponible

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Mathilde R.
Secteur d'activité: Restaurants
Taille de l'entreprise: 2-10 employés

Excellent 👌

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 09/06/2020
Provenance de l'avis : Capterra

Avantages

Koomi, c’est hyper rapide, efficace et intuitif.

Inconvénients

Je n’ai pas encore rencontré de situation irritante avec Koomi!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Shannon W.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

Palm Lane Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 18/11/2018
Provenance de l'avis : Capterra

Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Avantages

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Inconvénients

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Jeremy L.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Koomi, the point of sale app that we chose!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/09/2020
Provenance de l'avis : Capterra

We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.

Avantages

Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .

Inconvénients

I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Mackenzie S.
Secteur d'activité: Produits alimentaires
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Btter than some, not the best

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 24/06/2019
Provenance de l'avis : Capterra

Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Avantages

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Inconvénients

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 3.0/10

Recommandation utilisateur
8,7/10
Basé sur 70 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Koomi - Prix

Koomi - Prix

À partir de
79,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

À partir de $69 par mois.

À partir de $69 par mois.

Rapport qualité-prix
4,3/5
Basé sur 70 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Koomi - Fonctionnalités

Koomi - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des promotions
Gestion des remises
Gestion des stocks
Historique des clients
Intégration de tiers
Notifications automatiques
Paiements électroniques
Point de vente
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Tableau de bord d'activités
Traitement des commandes
Fonctionnalités
4,1/5
Basé sur 70 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Koomi

Plus d'informations sur Koomi

Koomi - Principales fonctionnalités

  • Consultez vos ventes et métriques en temps réel et aussi modifiez votre menu et escomptes en ligne.
  • Fermez, ré-ouvrez, trouvez, et arranges vos tickets rapidements.
  • Personnalisez votre application mobile pour les commandes à emporter prépayées.

Avantages

Augmentez vos revenus de commandes à emporter et préparez les commandes rapidement avec l’application mobile Koomi+, Koomi Master et Koomi Rover pour les files d’attente.

Gérez et organisez les commandes avec Koomi Kitchen, un système sans ticket et gérez aussi en temps réel grâce à notre back office en ligne.

Koomi - FAQ

Koomi - FAQ

Voici quelques-unes des questions fréquentes sur Koomi.

Q. Quels sont les types de licence disponibles pour Koomi ?

Types de licences disponibles pour Koomi :

À partir de: 79,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

À partir de $69 par mois.

Q. Quelles sont les principales fonctionnalités du logiciel Koomi ?

Fonctionnalités du logiciel Koomi :

  • Personnalisez votre application mobile pour les commandes à emporter prépayées.
  • Fermez, ré-ouvrez, trouvez, et arranges vos tickets rapidements.
  • Consultez vos ventes et métriques en temps réel et aussi modifiez votre menu et escomptes en ligne.

Q. Qui utilise Koomi ?

Utilisateurs habituels du logiciel Koomi :

PME, Entreprises de taille moyenne

Q. Dans quelles langues Koomi est-il disponible ?

Langues dans lesquelles Koomi est disponible :

anglais, français

Q. Quels sont les types de licence disponibles pour Koomi ?

Types de licences disponibles pour Koomi:

Abonnement

Q. Koomi prend-il en charge les appareils mobiles ?

Appareils pris en charge par Koomi :

iPad

Q. Avec quelles applications Koomi peut-il s'intégrer ?

Applications s'intégrant à Koomi :

7shifts, 7shifts, Fiserv, PayJunction, QuickBooks Online, Square for Restaurants

Q. Quelles sont les ressources d'aide disponibles pour Koomi ?

Ressources d'aide disponibles pour Koomi :

Support téléphonique, Support en ligne, Tutoriels vidéo