Anthill

Anthill

Customer process management & CRM

4.9/5 (14 avis)

Anthill - Présentation

Anthill is a customer process management solution that enables organizations to organize employee and customer interactions into workflow streams across teams, channels and locations. The customizable CRM platform helps manage even the most complex sales cycles, helping sales, admin and support teams stay on the same page in order to provide a seamless customer experience.

Anthill’s CRM tool helps automate sales by allowing different teams to tailor their pipelines and track all relevant customer activity. Users can keep up-to-date with visibility on all customer contact with progress notes in one place to improve internal communication across the organization. Users are able to automate customer reminders (email or SMS) at each stage of the customer journey, monitor customer satisfaction with health statuses, track team performance, and view a full customer history for each contact.

Users can combine different visualizers and datasets to build 360° personalized dashboards for every team and view real-time data on customer information, to team performance, with a click. The drilldown feature shows various perspectives and lets users access the full customer history for each record behind a chart. Data filtering options allow users to filter by date, user, location, and more, and then export to a CSV file for further processing or external integrations.

Custom workflows help outline procedures for staff to follow and provide consistency across channels, teams and locations. Users can allocate tasks to departments and monitor their progress in order to spot when a task has been left uncompleted, and take action. Anthill’s tools for marketing automation allow users to send targeted marketing campaigns including trigger-based emails and SMS messages throughout the entire customer lifestyle. Additional features include a no-code email builder, customer surveys, and integration with Google Analytics for key metrics and performance tracking.

Prix

À partir de
55,00 £GB/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Anthill - Avis

Note globale
4.9/5
100% d'avis positifs
13
Excellent
1
Très bien
0
Moyen
0
Médiocre
0
Horrible
Mark G.
Traduire avec Google Translate

A welcome breath of fresh air

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/01/2018
Provenance de l'avis : Capterra

A platform for growth that enables me to be confident in developing and refining business improvements.
The software's flexibility combined with the unparalleled support received from the team is unique.

CRM is not something that can fully describe the platforms capabilities, able to cope with both the volume of usage and the need for specific requirements in their stride.

Avantages

The platform has become a firm favorite of our 600+ users. Used across the whole business to enable us to deliver exceptional service and maximise sales.
Through the platform and its integration with several other parts of our business we have been able to unify the user experience, drive a single customer view and implement and manage process change with confidence.
The platform has driven sales through process management , helping our users to deliver the experience we expect. This visibility to the management teams of the sales and operational processes has been a key factor in our growth whilst improving service levels.

The support delivered by the team is exceptional maintaining the platforms high availability whilst treating every request we throw at them as an opportunity to prove that they excel at what they do.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Adam W.
Traduire avec Google Translate

A CRM software that feels intuitively designed for the user

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 15/01/2019
Provenance de l'avis : Capterra

Before Anthill we were using many excel spreadsheets to track our client journeys with our business. It was laboursome and tiresome entering and reentering data all the time. Anthill has provided a sleek and efficient way to ensure all our clients receive the best service from their initial inquiry through to completion. Additionally being able to track the source of the inquiry has meant we can focus our marketing and budgeting effectively. The whole team at Anthill care about making their product work for you and your business and will go beyond to ensure you are using Anthill to its full capability.

Avantages

The cleanliness of the appearance and usability of Anthill meant that it was easy to introduce the whole team to the software from day one. With the ability to create workflows that reflected and tracked our processes we have ensured that our clients receive optimum service from us from starting their project, keeping payments aligned throughout, and through to any remedials or issues meaning we can offer the best in aftersales care too. The integration with our website also gives a seamless appeal to our company for clients.

Inconvénients

Nothing. It takes a little time to use the software to really iron out the requirements but CSR and the team have never said 'no' to us. They will always aim to find you a way to make Anthill work for you.

Réponse de Anthill

Thank you so much for your fantastic review Adam. Really appreciate it :-)

It has been great working with you and the team and look forward to seeing Bathroom Eleven prosper even more...

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Duncan B.
Traduire avec Google Translate

Feedback

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/08/2018
Provenance de l'avis : Capterra

Organic Insurance has now been using Anthill for over 6.5 years and quite simply we would be lost without it. Financial services, specifically the insurance sector, has many levels of process, compliance and third party sites. Anthill, through Rep and his teams knowledge of the product, has been tailor made to our individual business requirements. This has been adapted many times since we started as we have grown and developed. There would be no hesitation regarding recommending the product regardless of the business activity.

Avantages

The ease of navigation and customer support

Inconvénients

I cannot find a con, however phone and account software integration are on the way, which is something that Anthill recognised before we brought it to their attention

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Lisa H.
Traduire avec Google Translate

Totally transformed our business!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/06/2018
Provenance de l'avis : Capterra

Enables us to work together much more accurately and effectively.

Avantages

The beauty of this platform is that it can be customised to completely suit your own business requirements. We particularly benefit from the reporting side which has proved to be invaluable.

Our customer experience has been heightened by the fact that the whole team at Anthill are on hand to sort any problems quickly and effectively, ensuring very little or no business interruption whatsoever.

Inconvénients

We really don't have anything other than praise for this software, it really has enabled our team to work together more effectively and productively.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Joe R.
Traduire avec Google Translate

Much more than a CRM

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 27/01/2018
Provenance de l'avis : Capterra

Enabled us to track our customer experience much more efficiently and dramatically improved our ability monitor the accounts process with ongoing sales and projects.

Avantages

Fantastic user friendly interface. Information is clear and accessible with an infinite capacity for customisation to suit the needs of any business.

The team did everything possible to understand and deliver a system to suit our requirements and have since offered complete support to maintain it.

Inconvénients

Would like to run even more through it. Would be great to use as till system rather than linking to third party software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Anthill - Prix

À partir de
55,00 £GB/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Single Site: £55 per user, per month (billed monthly) or £50 per user, per month (billed annually)
5 - 10 Users

Multi Site: £50 per user, per month (billed monthly) or £45 per user, per month (billed annually)
11 - 31 Users

Enterprise: contact Anthill
31 to unlimited users

Anthill - Fonctionnalités

  • Importation et exportation de données

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Anthill

Anthill - Principales fonctionnalités

  • 360° personalized dashboards
  • Call logging
  • Custom processes for customer interactions
  • Custom workflows
  • Customer support
  • Data filters
  • Export
  • Full customer history
  • Get feedback with customer surveys
  • Interaction tracking
  • Key metrics and performance tracking
  • List management
  • Marketing automation
  • Quotes / proposals
  • Sales pipeline management
  • Send personalized emails and SMS messages
  • Set triggers and automate repetitive tasks
  • Tailored CRM
  • Track team performance with sales pipelines

Avantages

  • Manage unique sales cycles and stay on the same page with a tailored sales pipeline for sales, admin and support teams to ensure a seamless customer experience for every customer.

  • Anthill's live, customizable dashboards can be created for every team to provide them with the real-time information they need, including features for data filtering and export for further processing.

  • Save time and reduce errors by creating custom processes for all types of customer interactions, and execute tasks consistently with defined workflows for each department.

  • Attract, convert and retain customers by sending targeted marketing campaigns throughout the entire customer lifecycle, and set up segments and triggers to automatically send out personalized emails and SMS messages to customers at the perfect time.

  • Gain operational control and instant visibility with Anthill by organizing customer actions into workflow streams with key metrics and performance tracking to help make improvements.

  • Anthill - FAQ

    Voici quelques-unes des questions fréquentes sur Anthill.

    Q. Quels sont les types de licence disponibles pour Anthill ?

    Types de licences disponibles pour Anthill :

    À partir de: 55,00 £GB/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Single Site: £55 per user, per month (billed monthly) or £50 per user, per month (billed annually)
    5 - 10 Users

    Multi Site: £50 per user, per month (billed monthly) or £45 per user, per month (billed annually)
    11 - 31 Users

    Enterprise: contact Anthill
    31 to unlimited users

    Q. Quelles sont les principales fonctionnalités du logiciel Anthill ?

    Fonctionnalités du logiciel Anthill :

    • 360° personalized dashboards
    • Call logging
    • Custom processes for customer interactions
    • Custom workflows
    • Customer support
    • Data filters
    • Export
    • Full customer history
    • Get feedback with customer surveys
    • Interaction tracking
    • Key metrics and performance tracking
    • List management
    • Marketing automation
    • Quotes / proposals
    • Sales pipeline management
    • Send personalized emails and SMS messages
    • Set triggers and automate repetitive tasks
    • Tailored CRM
    • Track team performance with sales pipelines

    Q. Qui utilise Anthill ?

    Utilisateurs habituels du logiciel Anthill :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Anthill est-il disponible ?

    Langues dans lesquelles Anthill est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Anthill ?

    Types de licences disponibles pour Anthill:

    Abonnement

    Q. Anthill prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Anthill.

    Q. Avec quelles applications Anthill peut-il s'intégrer ?

    Applications s'intégrant à Anthill :

    Campaign Monitor, Google Analytics, Sage | Accounting, SendGrid, Unbounce, Wordpress, Xero, Zapier

    Q. Quelles sont les ressources d'aide disponibles pour Anthill ?

    Ressources d'aide disponibles pour Anthill :

    FAQ, Support en ligne, Support téléphonique