En savoir plus sur Trustpilot

Trustpilot est une plateforme de gestion des avis client qui aide les entreprises en ligne de s'établir en tant que marque de confiance et d'entrer en contact avec les clients en collectant des avis et des commentaires. Cette solution aide les entreprises à améliorer l'expérience client, à mettre en valeur leur réputation, à renforcer leur présence en ligne et à augmenter le nombre de conversions et de ventes. Les principales fonctionnalités de Trustpilot comprennent : le reporting d'analyse, l'analytique, des extraits enrichis, des invitations et rappels d'avis, des widgets d'évaluation sur site, des évaluations de marchands Google et plus encore.

Les organisations peuvent augmenter immédiatement le nombre d'avis sur leurs produits en envoyant des invitations "kickstart" pour inviter d'anciens clients à laisser un commentaire. Les comptes peuvent également être configurés pour envoyer automatiquement une invitation personnalisée à laisser un avis après achat, à partir de Trustpilot.com ou du domaine de la marque, à l'aide des modèles de révision optimisés de Trustpilot. Grâce aux formulaires d'évaluation intégrés, les organisations peuvent collecter des avis directement à partir de leur site web professionnel, tandis que des e-mails de rappel invitent automatiquement les clients à laisser une évaluation. Les taux de collecte, les sources et les modifications Trustscore peuvent être suivis à l'aide du tableau de bord d'analyse intégré de Trustpilot. Les utilisateurs peuvent également surveiller le trafic et les expositions via des statistiques de recherche Google et savoir exactement par quel biais les visiteurs trouvent le profil d'entreprise Trustpilot de la marque.

Les organisations peuvent automatiquement partager des avis sur leur page Facebook à l'aide de l'application Facebook de Trustpilot ou les partager en un seul clic sur Twitter et Google+. Ajoutez des notes et des étoiles aux profils des vendeurs dans AdWords pour augmenter les taux de clics et générer des leads plus qualifiés. Vingt-cinq "TrustBox" prédéfinies permettent de présenter les notes et les avis en collant des extraits de code dans le code HTML du site. Des ressources marketing telles que le logo, les icônes et les étoiles Trustpilot contribuent à renforcer la crédibilité sur différents canaux de publicité. Les fonctionnalités supplémentaires de la plateforme incluent un outil de test de partage intégré, des extraits enrichis Google, des notifications d'avis, l'accès multi-utilisateurs et une fonctionnalité d'exportation d'avis.

Options de tarification dès :

299,00 $US/mois

  • Essai gratuit
  • Version gratuite
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Brésil, Chine, Japon, États-Unis

Langues

allemand, anglais, danois, espagnol, français et 3 autres, italien, néerlandais, suédois

Options de tarification dès :

299,00 $US/mois

  • Essai gratuit
  • Version gratuite
  • Abonnement

Images

Establish a trusted brand with a profile page to drive more customers
Get customers to leave feedback and reviews via any device, at any time
Increase visibility on search and leverage reviews to boost organic and paid traffic
Use automatic review reminder emails to collect more reviews for the business
Track collection rates, source, and change in TrustScore with built-in analytics
Share reviews further with one-click sharing on Facebook, Twitter, and Google+ timelines
Track where reviews came from, collection rates, and change in TrustScore with dashboard analytics
Maximize marketing investments with a built-in split testing tool
Use Trustpilot's marketing assets to showcase the business' TrustScore and boost credibility on billboards, banners, TV adverts, apps, videos and more
Improve customer service and awareness across the whole team by giving multiple people access to the organization's Trustpilot account
Create employee KPIs and customer segments by downloading review data into a third party spreadsheet application
En voir 12 de plus
Vidéo de Trustpilot
Capture d'écran pour Trustpilot : Establish a trusted brand with a profile page to drive more customers Capture d'écran pour Trustpilot : Get customers to leave feedback and reviews via any device, at any time Capture d'écran pour Trustpilot : Increase visibility on search and leverage reviews to boost organic and paid traffic Capture d'écran pour Trustpilot : Use automatic review reminder emails to collect more reviews for the business Capture d'écran pour Trustpilot : Track collection rates, source, and change in TrustScore with built-in analytics Capture d'écran pour Trustpilot : Share reviews further with one-click sharing on Facebook, Twitter, and Google+ timelines Capture d'écran pour Trustpilot : Track where reviews came from, collection rates, and change in TrustScore with dashboard analytics Capture d'écran pour Trustpilot : Maximize marketing investments with a built-in split testing tool Capture d'écran pour Trustpilot : Use Trustpilot's marketing assets to showcase the business' TrustScore and boost credibility on billboards, banners, TV adverts, apps, videos and more Capture d'écran pour Trustpilot : Improve customer service and awareness across the whole team by giving multiple people access to the organization's Trustpilot account Capture d'écran pour Trustpilot : Create employee KPIs and customer segments by downloading review data into a third party spreadsheet application

Fonctionnalités

Nombre total de fonctionnalités pour Trustpilot : 35

  • API
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Analyse des sentiments
  • Analyse visuelle
  • Analytique de l'engagement
  • Demande d'avis
  • Enquêtes et feedback
  • Formulaires web
  • Gestion SEO
  • Gestion communautaire
  • Gestion des campagnes
  • Gestion des changements
  • Gestion des commentaires
  • Gestion des commentaires négatifs
  • Gestion des connaissances
  • Gestion des enquêtes et sondages
  • Gestion des listes d'attente
  • Gestion des réponses
  • Gestion des évaluations
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Invitations et rappels par e-mail
  • Monitoring
  • Notes/avis
  • Notification en cas d'avis émis
  • Partage social
  • Promotion sociale
  • Rappels
  • Rapports de trafic web
  • Rapports et analyses
  • Suivi des plaintes
  • Surveillance des avis émis
  • Tableau de bord
  • Tests A/B

Alternatives

ReviewTrackers

4,6
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Zoho CRM

4,2
Alternative n° 2 à Trustpilot
Zoho CRM est une application en mode SaaS de gestion de la relation client. Organisez, automatisez et analysez vos...

Birdeye

4,7
Alternative n° 3 à Trustpilot
BirdEye est un logiciel de gestion de la réputation qui aide les entreprises à collecter, surveiller et exploiter les...

GatherUp

4,6
Alternative n° 4 à Trustpilot
GatherUp is a cloud-based software designed to help organizations gather, manage, and market customer feedback, online...

Avis

Note globale

4,5 /5
(573)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,6/5
Support client
4,4/5

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Afficher 5 avis sur 573
Michael D.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Best review platform out there.

Publié le 17/09/2019

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with...

Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Avantages

Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Inconvénients

The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Réponse de Trustpilot

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

Utilisateur vérifié
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Mixed feelings

Publié le 06/02/2020

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake...

Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Avantages

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Inconvénients

The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Réponse de Trustpilot

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

Anthony S.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best evaluation platform available

Publié le 14/03/2021

Trustpilot is really very reassuring as a customer.
Indeed before buying on a site that I do not...

Trustpilot is really very reassuring as a customer.
Indeed before buying on a site that I do not know, I always watch reviews on forums and very often I rely on Trustpilot.
I look at the note as well as various comments and if I see that the site is reliable then I know that I can buy on the site without regret afterwards.
Trustpilot is a trustworthy platform that greatly helps the customer to know whether the site on which one wishes to buy a pair of shoes, clothes or anything else is trustworthy or not!

Avantages

Trustpilot is really easy to use and has a lot to offer to Internet users.
The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.
The review platform is easy to use and it is really easy for a customer like me to leave a review on the platform. Often the reviews are trustworthy and help to get good deals.

Inconvénients

Sometimes, there are still some reviews that leave something to be desired and we can think that they are false or fabricated.
Therefore, these sometimes negative or fabricated reviews do not convince me and sometimes prevent a good deal when the site was trustworthy but this is really very rare, we must admit!

Michael A.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Years of frustration, terrible investment

Publié le 13/10/2020

The last straw that finally pushed us to sign up with another review company (Verified-Reviews),...

The last straw that finally pushed us to sign up with another review company (Verified-Reviews), was when a customer posted a horrible review about our company and insisted that we discount a product they wanted by 50% or they wouldn't remove the terrible review. We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed. Shockingly Trustpilot refused to take down the bad review even after we showed them proof in emails from the customer that they wouldn't remove the review unless we discounted one of our products by 50%. We had enough being taken advantage of by Trustpilots outrageous fees and contracts, then they allow customers to extort us, and customer service was horrible... we are SO glad we left!

Avantages

Trustpilot had a better UI / design than other 3rd party review platforms, that eventually turned out to be a wolf in sheep's clothing mistake that our company should have recognized far sooner.

Inconvénients

We find Trustpilot's renewal practices oppressive, with the exponential price demands, very unreasonable, and with terrible service on so many issues we experienced with their back end system. Then the amount of fake reviews being left by spammers was a daily annoyance that we had to manually flag; it became impossible to accept after we'd have multiple reviews left in a day from people leaving fake reviews on our acccount about a TV they bought, or a vacation package, it very quickly dissolved into nothing but a major headache for our team to monitor and Trustpilot's customer service was worthless.

Réponse de Trustpilot

Hi Michael,

Thanks for taking the time to leave us a review. We're so sorry to hear that you didn't enjoy your Trustpilot experience so much. We do work really hard to combat fake reviews and any misuse of our platform, but will be sure to let our team know of your feedback.

If there's anything we can do to help out in the future, please don't hesitate to get in touch.

Heather S.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trust

Publié le 12/03/2021

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a...

Dealing with international crypto currency’s sites is intrinsically dangerous, especially in a world of numbers In an account that may not be real. Just clicking on a site can put you at risk from viruses and possibly losing all your data. Those bright green stars are a beacon of security in the dark world of internet hackers.

Avantages

I spend a lot of time online surfing multiple crypto currency’s websites and not all are considered safe. When investigating each site I look for real addresses and of course the green stars of Trustpilot. The reviews and experiences of the writers are real and not in anyway edited, they are true and can be believed.

Inconvénients

At first I was not sure, in the beginning I would see the green stars and think they are paid to promote and have people think a site is safe and reliable. That is the furthest thing from the truth. Finally a platform for real users of a site to say exactly how they feel and what, if any, bad details they want to share. I have no cons, just trust.

Afficher 5 avis sur 573 Lire tous les avis

Trustpilot - FAQ

Voici quelques-unes des questions fréquentes sur Trustpilot.

Types de licences disponibles pour Trustpilot :

  • À partir de: 299,00 $US/mois
  • Type de licence: Gratuit, Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Trustpilot.

Utilisateurs habituels du logiciel Trustpilot :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Trustpilot est disponible :

allemand, anglais, danois, espagnol, français, italien, néerlandais, suédois

Appareils pris en charge par Trustpilot :

Applications s'intégrant à Trustpilot :

Facebook, HootSuite, Magento Commerce, Mailchimp, PrestaShop, Salesforce Sales Cloud, Shopify, Twitter, WooCommerce, Zapier, Zendesk

Ressources d'aide disponibles pour Trustpilot :

Service client/e-mail, FAQ/forums, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Trustpilot.