Alloy Navigator

4,5 (61)
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Plateforme primée de gestion des actifs et des services informatiques

En savoir plus sur Alloy Navigator

Alloy Navigator est une solution de gestion des actifs et de service IT complète qui fournit des réponses réfléchies à vos défis informatiques les plus difficiles. À la base, elle est dotée d'un puissant moteur d'automatisation des processus de travail enrichi d'une interface intelligente qui crée automatiquement des relations significatives entre les données importantes.

Couvrant plusieurs disciplines informatiques, de la gestion du Help Desk, des stocks et de la base de connaissances aux normes ITIL, telles que la gestion des modifications et de la configuration, Alloy Navigator est la solution idéale pour les petites, moyennes et grandes entreprises qui s'efforcent d'atteindre les plus hauts niveaux de productivité.


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Alloy Navigator ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Alloy Navigator

4,5 (61)
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Intégrations

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4,5 (595)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,5 /5
(61)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,2/5
Support client
4,6/5

Vous avez déjà Alloy Navigator ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 61
Beth
Beth
Note globale
  • Secteur d'activité : Psychologie
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Game-changing system for Equipment and Property tracking

Publié le 16/11/2023

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is...

Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Avantages

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains.
The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust.
My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Inconvénients

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future.
There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well.
Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Doron
Note globale
  • Secteur d'activité : Urbanisme et architecture
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Doron's Alloy Review

Publié le 29/01/2021

Overall the application is solid, reliable. I have used it for the last 10 years and don't have...

Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Avantages

Software is reliable, user friendly and you get the results quickly.

Inconvénients

Some built-in features are limited and require alterations.

Alternatives envisagées 

Spiceworks Cloud Help Desk

Pourquoi choisir Alloy Navigator 

We felt like that product quality was declining.

Pourquoi passer à Alloy Navigator

Was simpler to maintain and operate with better results.
Enzo
Note globale
  • Secteur d'activité : Matériel informatique
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

My review of Alloy Navigator

Publié le 30/09/2024

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though...

Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate.

Avantages

I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently.

Inconvénients

The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible.

Audrey
Note globale
  • Secteur d'activité : Pétrole et énergies
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

Publié le 25/10/2023

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a...

We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

Avantages

The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!

Inconvénients

The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity

Jacob
Note globale
  • Secteur d'activité : Institutions religieuses
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Alloy has a lot of useful features, but is not the easiest to use

Publié le 30/08/2023

Avantages

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Inconvénients

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Réponse de Alloy Software

Jacob,
I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name.
Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation.
Please feel free to provide me with your information. I am e-mailing you this response with my contact information.
Thanks and again sorry you had a negative experience.

Afficher 5 avis sur 61 Lire tous les avis

Alloy Navigator - FAQ

Voici quelques-unes des questions fréquentes sur Alloy Navigator.

Types de licences disponibles pour Alloy Navigator :

  • À partir de : 19,00 $US/mois
  • Type de licence : Version gratuite, Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Alloy Navigator :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Alloy Navigator est disponible :

anglais

Appareils pris en charge par Alloy Navigator :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Alloy Navigator :

Auth0, Azure Active Directory, BeyondTrust Remote Support, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Microsoft Word, Okta, OneLogin, OpsGenie, Ping Identity, Slack, TeamViewer Remote, Twitter/X, Zapier

Ressources d'aide disponibles pour Alloy Navigator :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Alloy Navigator.