Alloy Navigator
Plateforme primée de gestion des actifs et des services informatiques
4,5 /5 (44 avis) Donnez votre avis !Alloy Navigator - Présentation
Description du logiciel Alloy Navigator
Alloy Navigator est une solution de gestion des actifs et de service IT complète qui fournit des réponses réfléchies à vos défis informatiques les plus difficiles. À la base, elle est dotée d'un puissant moteur d'automatisation des processus de travail enrichi d'une interface intelligente qui crée automatiquement des relations significatives entre les données importantes.
Couvrant plusieurs disciplines informatiques, de la gestion du Help Desk, des stocks et de la base de connaissances aux normes ITIL, telles que la gestion des modifications et de la configuration, Alloy Navigator est la solution idéale pour les petites, moyennes et grandes entreprises qui s'efforcent d'atteindre les plus hauts niveaux de productivité.
Alloy Navigator - Présentation
Prix
Types de licence
Alloy Navigator - Fonctionnalités
Médias
Alloy Navigator - Avis
Alloy Navigator - Avis
If keeping track of everything is what you want, this product is for you! And I mean...
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Alloy Navigator - our daily help - thank you!
We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.
Extensible Incident Management, Asset Management, and Incident Workflow Management
Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.
Has good potential
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Alloy does the job
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Comparatif des alternatives : note globale
Comparer avec les alternatives
If keeping track of everything is what you want, this product is for you! And I mean everything!
Avantages
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Inconvénients
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
Alloy Navigator - our daily help - thank you!
We are responsible for the IT infrastructure of the schools affiliated to us in the canton of BL (Switzerland).
We have been using Alloy Navigator as a ticketing system (incident, service request) for many years.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The purchases of hardware as well as software and services are authorized and processed via Alloy Navigator.
We are currently introducing the use of Alloy Navigator's project management and are learning to work with it.
Avantages
All of our Service Requests, Incidents, Announcements and instructions for inquiries are centralized and can be linked as required.
The purchasements of hardware, software and services can be managed centrally. If necessary, different permits can be configured as a condition prior to purchasements.
Sub-tasks of Service Requests, incidents or projects can be managed clearly.
If you want, adjustments to workflows, masks, etc. can also be made.
Alloy Navigator's webinterface is very good, most or almost all of the work can be done in the web browser. This is really fantastic!
Inconvénients
Alloy Navigator is very good software. I can't find anything that we can call a disadvantage.
Extensible Incident Management, Asset Management, and Incident Workflow Management
Our shop has been using this software for years because it has excellent value, with good customer support. We use the product everyday to manage our support desks, manage our hardware inventory, and provide a web interface to our agency users. We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff. Our clients also find the system fairly easy to use to submit tickets and interact with the technicians. There is always more we could be doing with this system. I am impressed with its capabilities and flexibility.
Avantages
We have found Alloy to be highly customizable to meet our needs - we can track the life cycle of hardware assets, we can remotely manage machines directly from an incident case, we can link incidents and problems to the computers history, and and we can automate many simple and complicated tasks from resetting a password to requesting an RMA from a hardware vendor. I have used many other Enterprise IT incident management software products and this is still my software of choice.
Inconvénients
The system is very powerful and with power comes complexity that requires training and understanding of how the underlying database interacts with the software in order to get the most out of the product. Understanding the hierarchy is important when setting up your service desks if you support more than one technical team. We have an IT Support Desk as well as a Facilities Support Desk, and a Supply Order Desk.
Has good potential
My overall experience is good. I went head on into a huge mess that was not very well maintained. When the inventory, locations, and customers are up to date, then its much easier to manage.
Avantages
What I liked most about this software is how it can be integrated to sync with Active Directory which allows us to keep the inventory, locations, and customer tabs updated. The more automation, the better.
Inconvénients
The gui is kind of outdated and could be simplified, but that's speaking from being on an older version of Alloy Navigator. There is not enough sync customization that can be manipulated or adjusted for AD sync.
Réponse de Alloy Software
Thanks for taking the time to review our product!
Absolutely get yourself on the latest version and take a look at the Technician Web Portal. It's really sleek and easy to use. If you use the Windows client, you'll love the Web Portal no doubt!
Regarding the Active Directory sync, please give our services team a call. I say that because the sync is super flexible, allows you to map any AD field anywhere you want, update records on conditions, import pictures, set managers for automatic permissions and approvals, and its paired with the workflow which is second to none. Maybe there's something you're missing we can help you with.
We'd love to help you get the most out of the product and if there is a limitation anywhere, we'll do our best to address it!
Thanks for being part of the Alloy Software family!
Alloy does the job
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Avantages
- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.
Inconvénients
- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.
Réponse de Alloy Software
Thanks for providing a review! We're happy you enjoy using our solution!
I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.
For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.
The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.
Please reach out to us if you need anything and thank you for using our solution!
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Alloy Navigator - Prix
Alloy Navigator - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Alloy Navigator - Fonctionnalités
Alloy Navigator - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Alloy Navigator - FAQ
Alloy Navigator - FAQ
Voici quelques-unes des questions fréquentes sur Alloy Navigator.
Q. Quels sont les types de licence disponibles pour Alloy Navigator ?
Types de licences disponibles pour Alloy Navigator :
À partir de: 19,00 $US/mois
Type de licence: Licence unique, Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Alloy Navigator ?
Nous n'avons pas d'informations sur les fonctionnalités de Alloy Navigator.
Q. Qui utilise Alloy Navigator ?
Utilisateurs habituels du logiciel Alloy Navigator :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Alloy Navigator est-il disponible ?
Langues dans lesquelles Alloy Navigator est disponible :
allemand, anglais, chinois (simplifié), chinois (traditionnel), espagnol, français, italien, portugais, russe
Q. Alloy Navigator prend-il en charge les appareils mobiles ?
Appareils pris en charge par Alloy Navigator :
Android, iPhone, iPad
Q. Avec quelles applications Alloy Navigator peut-il s'intégrer ?
Applications s'intégrant à Alloy Navigator :
GoToAssist, Google Calendar, LogMeIn Rescue, Microsoft 365, Microsoft Excel, Microsoft Outlook, Microsoft Word, Slack, TeamViewer, Twitter
Q. Quelles sont les ressources d'aide disponibles pour Alloy Navigator ?
Ressources d'aide disponibles pour Alloy Navigator :
Support téléphonique, Support en ligne, Forum, Base de connaissances, FAQ
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.