Plateforme primée de gestion des actifs et des services informatiques
4.5/5 (38 avis)Alloy Navigator est une solution de gestion des actifs et de service IT complète qui fournit des réponses réfléchies à vos défis informatiques les plus difficiles. À la base, elle est dotée d'un puissant moteur d'automatisation des processus de travail enrichi d'une interface intelligente qui crée automatiquement des relations significatives entre les données importantes.
Couvrant plusieurs disciplines informatiques, de la gestion du Help Desk, des stocks et de la base de connaissances aux normes ITIL, telles que la gestion des modifications et de la configuration, Alloy Navigator est la solution idéale pour les petites, moyennes et grandes entreprises qui s'efforcent d'atteindre les plus hauts niveaux de productivité.
Avantages
- Alloy user portal and technician portals are easy to use
- Runs quickly and smoothly
- Easy to import users from AD
- Email integration for alerts on new tickets and updates on existing tickets
- Training that Alloy offers is well thought out and contains tons of information.
Inconvénients
- Customer Support can take 1-3 days to get back to you
- The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
- If you want custom features added it is going to cost a decent chunk of money.
Thanks for providing a review! We're happy you enjoy using our solution!
I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one.
For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base.
The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help.
Please reach out to us if you need anything and thank you for using our solution!
Plateforme primée de gestion des actifs et des services informatiques
providing an efficient service desk
Avantages
There are many features, and they are entirely customisable. The out of the box features and set up is very useable from day 1.
Support is great.
Inconvénients
Programming is too simplistic and doesn't encourage code reuse - which leads to difficulty in long term maintenance.
The agreement with Alloy suits an end customer, it doesn't cater for the needs of true resellers and service providers.
Priced for larger organisation - difficult for small organisations to get started.
Thanks for the kind words! We truly appreciate your loyalty to Alloy's products!
We agree the functionality and price of our Enterprise edition is aligned with medium to large companies in mind. If you would like something more suitable for small to medium companies we'd suggest you take a look at our Express edition.
Regarding workflow, the system is designed specifically for the purposes of reusing every piece of a process you design. You can design one form that is used in multiple workflows, or you can create a function with simplistic or extremely complex operations any process can take advantage of. A good example is the ability to request manager approval. There's a built-in function, no different than any function you can create, you can add to any workflow. That's as reusable as you get.
I urge you to get in touch with us so we can show you. It will unlock some extremely powerful benefits for you and your customers.
Plateforme primée de gestion des actifs et des services informatiques
Alloy keeps our technology department on task, and gives our company's users an easy way to ask for help in solving their issues. The software is near limitless in what you can do with it thanks to the scripting and automation it provides. The automation also helps us manage our inventory, by keeping up with computers and hardware in stock, on loan, etc. We send emails to users to remind them to return hardware they've borrowed, and we've created a process that will create a ticket if our stock of hardware or computers starts getting low. Monthly tasks such as access reviews and computer updates are tracked using tickets that are automatically created. This software is highly customizable, provided you've got the knowledge and imagination to write the scripts and workflow.
Avantages
Our favorite part about the Alloy software is the scripting and automation it provides. You can have it create tickets or work orders automatically when certain conditions are met, such as a ticket to order more computers when stock is running low.
Inconvénients
The scripting is a bit hard to understand if you don't come from a SQL background. However, Alloy's support team is excellent and has been able to help with every issue we've given them.
Plateforme primée de gestion des actifs et des services informatiques
Alloy keeps track of a ll of our inventory, software changes, support incidents, knowledge base, etc. The information in Alloy puts all the necessary information in one place to manage our IT environment easily and efficiently.
Avantages
Alloy can be as simple or as complex as you want it to be based on how you set it up. The flexibility and depth are what I love most about it. You can really keep track of everything in your IT environment and you can customize it to fit your specific needs. Other products make you use their preconfigured categories and workflows, etc. While Alloy comes preconfigured with almost everything you need, you can add or remove just about anything you want and build your own workflows to automate the system.
Inconvénients
I find that the more flexible a product is, the more cumbersome it can be. Since Alloy is extremely flexible, the set up can be a little complicated. However, they have a great support team to help you when you need it.
Plateforme primée de gestion des actifs et des services informatiques
Avantages
From a help desk perspective, we appreciate being able to see trends in issues our users are experiencing as well as where the issues are coming from. It's quite easy to configure when linked to our AD and other global settings can be updated for multiple users en masse. I appreciate the flexibility in being able to create views of tickets that work for me, as do the other techs who respond to tickets.
Inconvénients
Configuring reports and views is not the most user friendly but they've just released Navigator 8 which I believe makes this easier. No real complaints other than wish there were a Mac version as well.
Thank you for your kind words! Just a quick note, if you need to use Alloy Navigator on a Mac, I recommend using the Tech Web Portal. This gives you full access to everything you need on any platform whether it be Windows, Mac, Linux or otherwise. In regards to report development, drop our Technical Support team a note and they'll point you towards some great tutorials. As we use the standards - Microsoft Report Builder and Crystal Reports - there are lots of solid resources available on the net to choose from. Thanks again for the review and for being our customer!
Plateforme primée de gestion des actifs et des services informatiques
Voici quelques-unes des questions fréquentes sur Alloy Navigator.
Types de licences disponibles pour Alloy Navigator :
À partir de: 19,00 $US/mois
Type de licence: Gratuit, Licence unique, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Alloy Navigator.
Utilisateurs habituels du logiciel Alloy Navigator :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Alloy Navigator est disponible :
chinois (simplifié), chinois (traditionnel), anglais, français, allemand, italien, portugais, russe, espagnol
Types de licences disponibles pour Alloy Navigator:
Gratuit, Licence unique, Abonnement
Appareils pris en charge par Alloy Navigator :
Android, iPhone, iPad
Applications s'intégrant à Alloy Navigator :
Google Calendar, LogMeIn Rescue, Microsoft Excel, Microsoft Outlook, Microsoft Word, Office 365, RescueAssist, Slack, TeamViewer, Twitter
Ressources d'aide disponibles pour Alloy Navigator :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique
The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.