HOP

Cloud-based hospitality Property Management Software

4,7 /5 (6 avis) Donnez votre avis !

HOP - Présentation

Description du logiciel HOP

Hop is a cloud-based property management solution for the hospitality industry, including independent hotels, bed & breakfasts, self-catering accommodation and provides solutions globally, The software offers a Channel Manager, commission FREE Booking Engine, Property Management tools such as a Housekeeping module,, real-time Revenue Management, Event Management, CRM and many other hospitality service integrations such as Epos, Locks, TV's and accounting software.

Hop PMS can be integrated with both the property website and third-party booking channels, such as Booking.com, Expedia and Airbnb. Data can be synchronized into a single dashboard in Hop, allowing users to access all their listings, reservations, and guest data in one location. All listing availability and pricing across multiple channels is displayed in a multi-calendar. The booking engine also allows guests to book directly from the property website. Hop is also fully integrated with Siteminder and Synxis.

Hop includes a real-time revenue dashboard, which provides users with the data required to make decisions to maximise revenue and occupancy by changing rates. The integrated front desk solution enables the management of guest check-in and check-out, and tracking which guests are currently staying at the hotel. An event system allows users to manage any number of events at their hotel, with a calendar for event planning and an events dashboard to track all upcoming activity. Hop also offers an integrated EPOS for charging food and beverage orders to guests’ rooms.

HOP - Présentation

Prix

À partir de
150,00 £GB/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!


HOP - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne, Mexique
Langues
anglais

Médias

Capture d'écran pour HOP : Capture d'écran pour HOP : Capture d'écran pour HOP : Capture d'écran pour HOP : Capture d'écran pour HOP : Capture d'écran pour HOP : Capture d'écran pour HOP :

HOP - Avis

Note globale
4,7
/
5
Excellent
5

Très bien
0

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,3
Fonctionnalités
4,2
Simplicité d'utilisation
4,3
Support client
4,7
83% des utilisateurs recommandent cette application
Utilisateur vérifié

One stop shop!


Traduire avec Google Translate
Rajeev K.

Great PMS for SME for small to mid size hotel

Their whole process is seamless starting from Sales to implementation.
Special mention to [SENSITIVE CONTENT HIDDEN] from Sales team.


Traduire avec Google Translate
Peter E.

TRTINGTO DO TOO MUCH IN TOO MANY WAYS

Feedback is that it is too clunky and we will look for a new providor. After sale support zilch, other than if we reach out


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Lisa M.

HOP Software

HOP is basically a one stop shop and has everything a hospitality business would need at reasonable prices. The revenue management tool is great as is the conference diary.


Traduire avec Google Translate
Gabriela M.

Good overall product


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Utilisateur vérifié
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

One stop shop!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/09/2018
Provenance de l'avis : Capterra

Avantages

This PMS has allowed us to improve our revenues. It is great and easy to navigate and allows for good data capture.

Inconvénients

Based on the data captures some more reporting would be great!

Traduire en français

Réponse de Hop Software

Thank you for your review and great to hear that Hop had helped to improve your revenue.
Hop has a full reporting suit, but please contact us if you need any help finding a specific report. The Hop Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Rajeev K.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Great PMS for SME for small to mid size hotel

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 15/12/2020
Provenance de l'avis : Capterra

Their whole process is seamless starting from Sales to implementation.
Special mention to [SENSITIVE CONTENT HIDDEN] from Sales team.

Avantages

The integrated payment system , revenue management and the facility to integrate sage is great feature of this software .

Inconvénients

Reviews are not directly pulled in to the system from BDC , expedia etc , will be a great feature to add.

Traduire en français

Réponse de Hop Software

Thank you Rajeev for your review of Hop. You will be able to receive guest reviews from your new hotel branded app directly into your PMS and we will look at the possibilities for BDC and Expedia too.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Peter E.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

TRTINGTO DO TOO MUCH IN TOO MANY WAYS

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 04/12/2020
Provenance de l'avis : Capterra

Feedback is that it is too clunky and we will look for a new providor. After sale support zilch, other than if we reach out

Avantages

It allows functionality of adding offers

Inconvénients

Too many steps, repetitive, time consuming

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Lisa M.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

HOP Software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/12/2020
Provenance de l'avis : Capterra

HOP is basically a one stop shop and has everything a hospitality business would need at reasonable prices. The revenue management tool is great as is the conference diary.

Avantages

Great system that does so much, its always being updated too and they are happy to take on board any reports or changes in the system to make it slicker. Migration was a bit of a nightmare but I think we were one of the first groups to sign up so I'm sure they have this down to a fine art now.

Inconvénients

I feel reports perhaps could be improved and more easier to pull.

Traduire en français

Réponse de Hop Software

Thank you Lisa for your lovely review of Hop. We very much enjoy working with the team at Cobbs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Gabriela M.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Good overall product

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/03/2018
Provenance de l'avis : Capterra

Avantages

We used several different softwares over the years and never been 100% satisfied with the service received. Last year we changed to HOP and the process of moving system was very easy and the support is second to none. Any issue is getting dealt with immediately.

Inconvénients

Every two weeks the new features which are getting implemented are getting updated. During this time we are unfortunately experiencing some down time for the system but we got assured that this will change soon.

Traduire en français

Réponse de Hop Software

Thank you for you review Gabriela and we are glad you found our onboarding process easy.

Our new features are updated now on a monthly basis and we try and limit the down time as much as possible by implementing out of core business hours. The Hop Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
7,8/10
Basé sur 6 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

HOP - Prix

HOP - Prix

À partir de
150,00 £GB/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Rapport qualité-prix
4,3/5
Basé sur 6 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

HOP - Fonctionnalités

HOP - Fonctionnalités

API
Booking Management
Facturation
Gestion de la disponibilité
Gestion des calendriers
Gestion des canaux
Gestion des factures
Gestion des prix
Gestion des promotions
Gestion des remises
Gestion des réservations
Gestion des stocks
Intégration de tiers
Intégration des réservations en ligne
Notifications automatiques
Paiements électroniques
Rapports et statistiques
Réservation de chambres
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4,2/5
Basé sur 6 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur HOP

Plus d'informations sur HOP

HOP - Principales fonctionnalités

  • Availability sync
  • Channel management
  • Customizable booking engine
  • EPOS integration
  • Events management platform
  • Front desk management
  • GDS / OTA integration
  • Housekeeping management
  • Maintenance management
  • Online booking
  • Point of sale (POS)
  • Pricing sync
  • Property management
  • Rate management
  • Real-time revenue management
  • Revenue reporting dashboard

Avantages

An all in one platform at a fixed monthly fee including a commission Free Booking Engine, Channel Manager, CRM, Event Management, Revenue Management, Hop Shop, Hop Academy and integrated hospitality solutions from our partners.

Hop Shop - Our FREE online click, collect and delivery platform provides hospitality businesses with ability to easily sell food and drink services as well as provide room service, order to table and take secure payments. All integrated within the Hop PMS. Order is via the property website or Hop app

Our fully branded hotel app will help you to save money, stay engaged with guests and drive more revenue, whilst offering a contactless guest experience. The app allows guests to book accommodation, check in/out, pay their bill. order services and view hotel information.

Target guests both new and old, with hotel branded email campaigns all designed and sent via the CRM. Manage guest data such as their preferences, dietary requirements & stay history as well as track leads from corporate clients from initial enquiry to confirmed bookings

Event Management allows you to store all your event details in one place. The comprehensive dashboard gives you a total overview of your upcoming events. This enables you to effectively manage the event, set tasks and allocate duties across your team. Hop allows events to relate to room bookings, ensuring a seamless customer journey.

Housekeeping module allows you to seamlessly update your room status, report maintenance issues, keep on top of lost property and produce a variety of reports.

Hop has a full reporting suit from Front Desk, Finance, Management, Housekeeping, CRM & Marketing. All available to download as a PDF or CSV.

Hop Academy has been designed to make your Hop PMS on-boarding and training experience as easy and user-friendly as possible. Hop Academy will teach you everything you need to know, to navigate your way around Hop PMS.

HOP - FAQ

HOP - FAQ

Voici quelques-unes des questions fréquentes sur HOP.

Q. Quels sont les types de licence disponibles pour HOP ?

Types de licences disponibles pour HOP :

À partir de: 150,00 £GB/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Prices start from as little as £150 per month. There are no hidden extras and our booking engine is commission FREE!

Q. Quelles sont les principales fonctionnalités du logiciel HOP ?

Fonctionnalités du logiciel HOP :

  • Availability sync
  • Channel management
  • Customizable booking engine
  • EPOS integration
  • Events management platform
  • Front desk management
  • GDS / OTA integration
  • Housekeeping management
  • Maintenance management
  • Online booking
  • Point of sale (POS)
  • Pricing sync
  • Property management
  • Rate management
  • Real-time revenue management
  • Revenue reporting dashboard

Q. Qui utilise HOP ?

Utilisateurs habituels du logiciel HOP :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues HOP est-il disponible ?

Langues dans lesquelles HOP est disponible :

anglais

Q. HOP prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par HOP.

Q. Avec quelles applications HOP peut-il s'intégrer ?

Applications s'intégrant à HOP :

Clover, Fiserv, NCR Aloha, NetSuite, QuickBooks Online, Sage Business Cloud Accounting, SiteMinder, Stripe, Worldpay, Xero

Q. Quelles sont les ressources d'aide disponibles pour HOP ?

Ressources d'aide disponibles pour HOP :

Support téléphonique, FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo