Outil de communication chat en équipe open source
4.3/5 (76 avis)Rocket.Chat est une plateforme de collaboration et de communication en équipe open source avec chat en direct, conférence vidéo et audio, partage de fichiers, traduction de messages, et plus. Conçu pour aider des organisations, des équipes ou des individus à communiquer entre eux au sein d'un groupe ou d'un environnement individuel, Rocket.Chat permet aux utilisateurs de créer des canaux et des conversations pour la collaboration.
Accessible à partir de tout appareil disposant d'un accès Internet, y compris Windows, Mac et les appareils mobiles ou tablettes utilisant les applications mobiles natives iOS et Android, Rocket.Chat permet aux utilisateurs de collaborer et de communiquer où qu'ils soient. La nature open source de Rocket.Chat signifie que les utilisateurs peuvent rejoindre la communauté et développer leurs propres fonctionnalités, plug-ins, thèmes et intégrations personnalisés pour créer une solution adaptée à leurs besoins.
Des canaux personnalisés peuvent être créés pour faciliter les conversations de groupe ou des canaux privés configurés pour mener des conversations cryptées et individuelles et dans les canaux, les utilisateurs peuvent partager des documents, envoyer des messages vocaux, configurer des appels de conférence audio ou vidéo, partager des écrans, prévisualisations de liens et plus encore. L'apprentissage automatique peut être utilisé pour traduire automatiquement des conversations entre utilisateurs, avec plus de 37 langues disponibles.
Pour les équipes en relation avec la clientèle, Rocket.Chat peut être utilisé pour fournir un support client sous la forme d'un widget de chat en direct intégré au site web de l'entreprise. Les utilisateurs peuvent acheminer les demandes des clients et y répondre au sein de la plateforme Rocket.Chat afin de fournir un support technique ou de convertir des leads.
Avantages
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.
Inconvénients
1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.
Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.
Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.
Avantages
It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.
Inconvénients
There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.
Rocket Chat allows our widely distributed development and management teams to work almost as if we were in the same location. The ability to add third-parties to meetings ad-hoc gives us a completely integrated solution. We are very satisfied!
Avantages
The feature set is very strong. It allows our distributed teams to work much more tightly together. For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room. The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.
Inconvénients
Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.
I used this product as a secure chat interface to get away from facebook.
Avantages
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Inconvénients
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Dear Adam,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
As working in an organization, we generally communicate with our colleagues in the form of some short text messages in case of any requirements. Rocket chat is very fast and it supports file sharing. When I send some data which is confidential, I can send it through rocket chat cause it provides message-level security along with private chat option. I can create separate group channels for group conversations and can communicate with clients in much faster and in an easy way. We can have video calls with the clients. My overall experience of using this software is highly satisfiable.
Avantages
1) It is a free and open source chat application.
2) Privacy chat feature is available and it is more secure.
3) The incoming message is translated to English if another user is communicating in some other language.
4) We can integrate our rocket chat with chatbots.
5) Can install plugins like Drupal for theme customization.
6) Supports different types of authentications like facebook, LinkedIn
7) Rocket chat community support is very good.
8) We can subscribe to different global channels for gaining knowledge.
Inconvénients
I did not find any flaws with this software.
Thanks for your feedback!
Voici quelques-unes des questions fréquentes sur Rocket.Chat.
Types de licences disponibles pour Rocket.Chat :
À partir de: 2,00 $US/mois
Type de licence: Open source, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Rocket.Chat.
Utilisateurs habituels du logiciel Rocket.Chat :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Rocket.Chat est disponible :
anglais
Types de licences disponibles pour Rocket.Chat:
Open source, Abonnement
Appareils pris en charge par Rocket.Chat :
iPhone, iPad
Applications s'intégrant à Rocket.Chat :
Atlassian Confluence, Claromentis, Cognito Forms, Drupal, FileCloud, JIRA Software
Ressources d'aide disponibles pour Rocket.Chat :
Base de connaissances, Support en ligne, Support téléphonique
Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.