SuperSalon

SuperSalon

Customizable, cloud-based salon management & POS software

4.4/5 (671 avis)

SuperSalon - Présentation

Description du logiciel SuperSalon

SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.

Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.

SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.

SuperSalon - Présentation

Prix

À partir de
125,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/


SuperSalon - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour SuperSalon : Customers and salon guests can be searched by first / last names or phone numbers etc to view customer information and service histories
Capture d'écran pour SuperSalon : Customers and salon guests can be searched by first / last names or phone numbers etc to view customer information and service histories Capture d'écran pour SuperSalon : The ticket options screen allows selected services to be assigned to a customer via a menu containing a collection of customizable categories Capture d'écran pour SuperSalon : The edit customer screen enables personal information to be viewed and edited, along with menu links to alert options, purchase history and appointments Capture d'écran pour SuperSalon : Pending appointments and services can have work tickets generated detailing the scheduled service and allocated stylist, printed at the receipt printer Capture d'écran pour SuperSalon : The Show Appointments popup within the Sales tab lists appointment bookings by time through a given day Capture d'écran pour SuperSalon : The appointment book provides a more detailed timetable planner for showing block bookings labelled with customer name and service Capture d'écran pour SuperSalon : Point of Sale (POS) features include itemized ticket billing and the ringing up of salon services with totalling to send to payment Capture d'écran pour SuperSalon : The system supports the acceptance and processing of multiple payment types including cash, check, credit and gift cards Capture d'écran pour SuperSalon : The salon management client syncs and integrates with the centralized online iOffice back office management system

SuperSalon - Avis

SuperSalon - Avis

Note globale
4.4
/
5 671 avis
Excellent
398

Très bien
165

Moyen
81

Médiocre
16

Mauvais
11

Rapport qualité-prix
4.1
Fonctionnalités
4.2
Simplicité d'utilisation
4.3
Support client
4.6
84% des utilisateurs recommandent cette application
Andy R.

Vendition Process With a new neophyte franchisee

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,


Traduire avec Google Translate
Jayson T.

Setup and Overall help

We have been having the usual business POS issues with our current locations (slow-downs, system freezing, errors, etc)... Until we upgrade our CPU RAM/Memory, I think we will continue to these issues. Overall, it has been great! System is super-easy for any staff member to learn and for customers to use.


Traduire avec Google Translate
Kyle M.

SuperSalon

I needed a system that would allow me to run multiple locations and this does a great job doing that. This has aided me greatly in understanding the business drivers affecting not just one location but my company as a whole.


Traduire avec Google Translate
David A.

Powerful Software for Salons & Barbershops

So far, we're very satisfied with SuperSalon and support has been incredible. I normally just shoot them an email if I have an issue and the ALWAYS resolve it quickly.


Traduire avec Google Translate
Jeff B.

SuperSalon is not ready for a production release

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.


Traduire avec Google Translate
Andy R.
Secteur d'activité: Ressources humaines
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Vendition Process With a new neophyte franchisee

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/01/2019
Provenance de l'avis : Capterra

Outstanding - it is clear to me that the SuperSalon Team is hear to kick some butt,

Avantages

The vendition was well planned out - from inception to completion - Beginning with representatives planning the transaction to completion. The transitioning SuperSalon has been nothing short of incredible - every machine has come up on time - Outstanding Job

Inconvénients

Connecting The Brother Printer has been difficulyn

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jayson T.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Setup and Overall help

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/10/2019
Provenance de l'avis : Capterra

We have been having the usual business POS issues with our current locations (slow-downs, system freezing, errors, etc)... Until we upgrade our CPU RAM/Memory, I think we will continue to these issues. Overall, it has been great! System is super-easy for any staff member to learn and for customers to use.

Avantages

Rep was very attentive and clearly knew what and how to execute. He handled my concerns with detail and care while solving the issues in the most efficient and satisfying ways.

Inconvénients

Only that this rep wasn't the first rep I spoke with... I wish this rep was always the Super Salon tech that is assigned to our issues because once we tell him the problem it gets fixed on the same call. They all do well.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kyle M.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

SuperSalon

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/12/2019
Provenance de l'avis : Capterra

I needed a system that would allow me to run multiple locations and this does a great job doing that. This has aided me greatly in understanding the business drivers affecting not just one location but my company as a whole.

Avantages

Ability to manage multiple locations using the iOffice software.

Inconvénients

You need more support staff. Sometimes the wait can be long to get help. But once you get someone on the phone they do an amazing job getting you answers and correcting problems.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David A.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Powerful Software for Salons & Barbershops

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/10/2019
Provenance de l'avis : Capterra

So far, we're very satisfied with SuperSalon and support has been incredible. I normally just shoot them an email if I have an issue and the ALWAYS resolve it quickly.

Avantages

I love the power and flexibility of this software as it gives me EVERYTHING I need to run and manage my business. With iOffice, I can see what any of my stores are doing at a moments notice and the software gives me the tools I need to improve customer service, and reduce loss. We've used SuperSalon for over a decade and I can't imagine running my shops without it.

Inconvénients

The software can, at times, be non-intuitive and it can take some digging to figure things out. The interface looks a bit dated as well. That said, I can't recall a time where I needed the software to do something it wouldn't and a quick message to support usually helps me find what I need quickly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Jeff B.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

SuperSalon is not ready for a production release

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 11/06/2017
Provenance de l'avis : Capterra

I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.

Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.

Avantages

The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.

Inconvénients

Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.

I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8.2/10
Basé sur 671 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

SuperSalon - Prix

SuperSalon - Prix

À partir de
125,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/

Basic = $125 per month
Premium = $165 per month
Super = $299 per month

For full pricing details visit:
https://supersalon.com/2019-supersalon-pricing-plans/

Rapport qualité-prix
4.1/5
Basé sur 671 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

SuperSalon - Fonctionnalités

SuperSalon - Fonctionnalités

API
Base de données de clients
Carte de fidélité
Emplacements multiples
Facturation
Gestion des commandes
Gestion des employés
Gestion des remises
Gestion des stocks
Historique des clients
Lecture de codes-barres
Notifications automatiques
Point de vente
Rappels
Rapports et statistiques
Rapports sur les ventes
Suivi de l'inventaire
Système de cartes cadeaux
Tableau de bord d'activités
Traitement des cartes de crédit
Fonctionnalités
4.2/5
Basé sur 671 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur SuperSalon

Plus d'informations sur SuperSalon

SuperSalon - Principales fonctionnalités

  • Activity auditing
  • Activity auditing
  • Appointment reminders
  • Authentication & security
  • Automatic backup
  • Automatic reminders
  • Booking management
  • Booth rental
  • Calendar management
  • Cash flow statement
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer profiles
  • Customer ratings
  • Customizable reporting
  • Dashboard
  • Data recovery
  • Discount management
  • Drag & drop interface
  • Electronic payments
  • Employee development
  • Employee incentives
  • Employee time clock
  • Feedback collection
  • Financial analysis
  • Fingerprint check-in
  • Gift card management
  • Inventory control
  • Kiosk support
  • Mobile integration
  • Multi-location
  • Multi-location support
  • Online booking integration
  • POS
  • POS integration
  • Payroll & commissions
  • Payroll reporting
  • Point of Sale (POS)
  • Predictive modeling
  • Receipt management
  • Recurring appointments
  • Referral program
  • Reporting
  • Room / equipment booking
  • Room / equipment management
  • SKU & barcode printing
  • SMS integration
  • SMS marketing
  • Sales reporting
  • Search functionality
  • Social marketing
  • Surveys & feedback
  • Wait list

Avantages

  • SuperSalon is a complete salon business management platform that integrates Point of Sale (POS) capabilities within an online SaaS that supports multiple locations within pricing plans suitable for single premise start-ups to franchise portfolios.
  • Cashflow management tools offer insights into tracked payments in and out, predictive purchasing, future sales etc. while customizable financial reporting features include drag & drop report building, location synchronizing/cloning and more.
  • SuperSalon also offers staffing tools for managing not just employee attendance tracking via time clock, but also professional performance and career development, customer feedback surveys gauging stylist service, plus the application of employee incentives and compensation plans.
  • Being cloud-based, customer and business data is warehoused online and encrypted offsite, with SuperSalon automating scheduled data backups while promising configurable system access levels and authentications as required.
  • Mobile app support invites customers to natively check availability or book appointments while on the move, while touchscreen-based check-in provides a frictionless, automated attendance experience via smartphone or indeed kiosk.
  • SuperSalon - FAQ

    SuperSalon - FAQ

    Voici quelques-unes des questions fréquentes sur SuperSalon.

    Q. Quels sont les types de licence disponibles pour SuperSalon ?

    Types de licences disponibles pour SuperSalon :

    À partir de: 125,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Non disponible

    Basic = $125 per month Premium = $165 per month Super = $299 per month For full pricing details visit: https://supersalon.com/2019-supersalon-pricing-plans/

    Q. Quelles sont les principales fonctionnalités du logiciel SuperSalon ?

    Fonctionnalités du logiciel SuperSalon :

    • Activity auditing
    • Activity auditing
    • Appointment reminders
    • Authentication & security
    • Automatic backup
    • Automatic reminders
    • Booking management
    • Booth rental
    • Calendar management
    • Cash flow statement
    • Customer database
    • Customer history
    • Customer loyalty program
    • Customer profiles
    • Customer ratings
    • Customizable reporting
    • Dashboard
    • Data recovery
    • Discount management
    • Drag & drop interface
    • Electronic payments
    • Employee development
    • Employee incentives
    • Employee time clock
    • Feedback collection
    • Financial analysis
    • Fingerprint check-in
    • Gift card management
    • Inventory control
    • Kiosk support
    • Mobile integration
    • Multi-location
    • Multi-location support
    • Online booking integration
    • POS
    • POS integration
    • Payroll & commissions
    • Payroll reporting
    • Point of Sale (POS)
    • Predictive modeling
    • Receipt management
    • Recurring appointments
    • Referral program
    • Reporting
    • Room / equipment booking
    • Room / equipment management
    • SKU & barcode printing
    • SMS integration
    • SMS marketing
    • Sales reporting
    • Search functionality
    • Social marketing
    • Surveys & feedback
    • Wait list

    Q. Qui utilise SuperSalon ?

    Utilisateurs habituels du logiciel SuperSalon :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues SuperSalon est-il disponible ?

    Langues dans lesquelles SuperSalon est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour SuperSalon ?

    Types de licences disponibles pour SuperSalon:

    Abonnement

    Q. SuperSalon prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par SuperSalon.

    Q. Avec quelles applications SuperSalon peut-il s'intégrer ?

    Applications s'intégrant à SuperSalon :

    BirdEye

    Q. Quelles sont les ressources d'aide disponibles pour SuperSalon ?

    Ressources d'aide disponibles pour SuperSalon :

    Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo