SuperSalon

SuperSalon

Customizable, cloud-based salon management & POS software

4.4/5 (593 avis)

SuperSalon - Présentation

SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.

Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.

SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.

Prix

À partir de
$125
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

SuperSalon - Avis

Note globale
4.4/5
85% d'avis positifs
353
Excellent
150
Très bien
66
Moyen
14
Médiocre
10
Horrible
Traduire avec Google Translate

Payroll/Admin

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/03/2017
Provenance de l'avis : Capterra

Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.

Avantages

I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.

Inconvénients

nothing

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

BEYOND INCREDIBLE!!!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/12/2018
Provenance de l'avis : Capterra

WORKING WIHT OUR REP HAS MADE OUR LIVES EASY AND STRESS FREE!!!! HE IS SUCH AN ASSET TO SUPERSALON. in the 10 years we have had supersalon he is by far the most knowledgeable tech we have ever worked with and what a blessing that HES THE ONE WE GOT THE DAY OF TRANSITION, RESTORING AND REBOOTING!!! AMAZING:)

Avantages

WE WILL ALWAYS REQUEST OUR REP!!!! WOW our computers and software are original from 2009.... they crashed and our rep was our superstar!!! He assisted us in in crazy delicate process and got us back up and running:)!! We have always had wonderful experience with super salon software and are super excited to be using the software and not the 2009 version:)

Inconvénients

perhaps its how we use the software but we would like for the check out process to separate the tickets.... in other words if a client is booked for hair services and spa services whoever takes the client first all the services ring up under that employee..... so we have to remove the spa service entirely, check out the client under the hair stylist, then add the client back to the appt book and check her out again...… also Is there a tab that tells you what each stylist sells for product? in the old version we would have to go thru every transaction and write down each individuals product sales for the month

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

We have been using the software for a year and we are very busy salon.

Publié le 15/03/2016
Provenance de l'avis : Capterra

Pros

Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like.

Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training.

Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed.

We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us.

Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow.

After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers

Note détaillée

Simplicité d'utilisation
Support client

Traduire avec Google Translate

Working with SuperSalon to resolve BrightSign network issues.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 28/07/2016
Provenance de l'avis : Capterra

I worked with Arik Trejos to resolve issues we had with the BrightSign unit at Supercuts. The interesting part was this never worked from the time the store opened about six weeks ago. As such, things has changed in the environment and when I was brought in, they were looking for someone to figure out what was happening. I ended up figuring out that someone programmed the Brightsign unit on a different IP subnet than they did for everything else on the network. Through working with Arik Trejos, he had to try multiple adjustments to the configuration, including doing a factory default. The USB thumb drive had to be unplugged from the BrightSign and into the POS computer about eight different times in order to finally get this working. Arik did a really nice job, was very helpful and went out of his way to resolve our problem. We wouldn't have been able to get this working without him.

Avantages

Once the BrightSign is setup correctly and linked to the POS system, it just worked. I tested the application on my iPhone and verified the screen updates the waiting list as it should. In addition, the news feed scrolls along the bottom.

Inconvénients

The staff who came and did the in-store implementation most likely screwed up the install by programming the IP address incorrectly. I realize they needed the store to be linked up to the online application that facilitates online check-ins. Still though, I would think when Supersalon installed the POS system they would have a process to test the functionality of manually queuing up a few customers and seeing if they showed up on the waiting list screen, powered by BrightSign. Due to them not doing this, we had to spend hours on the phone with support, multiple times, before this was resolved. The fact that it never worked to begin with is troubling and hopefully this will raise awareness to the person responsible for the in-store installs so they can do a better job in the future.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Easy to use so far!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/05/2018
Provenance de l'avis : Capterra

Customer database that syncs between all locations; gift certificate records synced between all locations; ease of use; multiple report functionalities; customizable to fit our needs.

Avantages

Pretty easy to set up, needed a little assistance from the installation team ~ Rep got everything set up from Check-in Software to credit terminal set up in one go and was very accommodating with scheduling us for our second location. Rep was very insightful with on-boarding; she answered a lot of questions for us & provided us with the confidence we needed to switch to SuperSalon. Our Software Trainer has also been very accommodating and patient with us in training since we only have one Manager that oversees all of the locations. Overall, each member has been an incredible asset in switching us over.

Inconvénients

After on-boarding, there were not clear, definitive instructions or guidance to what we needed to do next. We had to reschedule with rep 3 times because we didn't know we were supposed to be in contact with someone from installation. I've brought up to all 3 staff members that assisted us that we're still missing a package and no one has gotten back to me about it (still missing it 1 month later). I don't like that they will charge you for each location of training when the staff in both location is the same, but rep did explain to us why. We haven't started using the system yet; we're waiting to import our gift certificate records to the system, which I just sent over a file and winged it since no one has told me how they wanted it formatted. There is an overall lost of communication that I hope will improve for future clients.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

SuperSalon - Prix

À partir de
$125
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

SUPERSALON START = $125 per month
SUPERSALON GROW = $165 per month
SUPERSALON EXPAND = $185 per month

SuperSalon - Fonctionnalités

  • Base de données de clients
  • Emplacements multiples
  • Fonctionnalité de recherche
  • Gestion des remises
  • Gestion des stocks
  • Historique des clients
  • Point de vente
  • Programme de fidélisation des clients
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports sur les ventes
  • Système de cartes cadeaux
  • Tableau de bord d'activités

  • API
  • Données en temps réel
  • Gestion des employés
  • Importation et exportation de données
  • Notifications automatiques
  • Suivi de l'inventaire
  • Traitement des cartes de crédit

Plus d'informations sur SuperSalon

SuperSalon - Principales fonctionnalités

  • Activity auditing
  • Activity auditing
  • Appointment reminders
  • Authentication & security
  • Automatic backup
  • Automatic reminders
  • Biometric
  • Booking management
  • Booth rental
  • Calendar management
  • Cash flow statement
  • Customer database
  • Customer history
  • Customer loyalty program
  • Customer profiles
  • Customer ratings
  • Customizable reporting
  • Dashboard
  • Data recovery
  • Discount management
  • Drag & drop interface
  • Electronic payments
  • Employee development
  • Employee incentives
  • Employee reward programs
  • Employee time clock
  • Feedback collection
  • Financial analysis
  • Fingerprint check-in
  • Gift card management
  • Inventory control
  • Kiosk support
  • Mobile integration
  • Multi-location
  • Multi-location support
  • Online booking integration
  • POS
  • POS integration
  • Payroll & commissions
  • Payroll reporting
  • Point of Sale (POS)
  • Predictive modeling
  • Receipt management
  • Recurring appointments
  • Referral program
  • Reporting
  • Room / equipment booking
  • Room / equipment management
  • SKU & barcode printing
  • SMS integration
  • SMS marketing
  • Sales reporting
  • Search functionality
  • Social marketing
  • Social media integration
  • Surveys & feedback
  • Wait list

Avantages

  • SuperSalon is a complete salon business management platform that integrates Point of Sale (POS) capabilities within an online SaaS that supports multiple (1-9) locations within Start, Grow and Expand pricing plans suitable for single premise start-ups to franchise portfolios.
  • Cashflow management tools offer insights into tracked payments in and out, predictive purchasing, future sales etc. while customizable financial reporting features include drag & drop report building, location synchronizing/cloning and more.
  • SuperSalon also offers staffing tools for managing not just employee attendance tracking via time clock, but also professional performance and career development, customer feedback surveys gauging stylist service, plus the application of employee incentives and compensation plans.
  • Being cloud-based, customer and business data is warehoused online and encrypted offsite, with SuperSalon automating scheduled data backups while promising configurable system access levels and authentications as required.
  • Mobile app support invites customers to natively check availability or book appointments while on the move, while touchscreen-based check-in provides a frictionless, automated attendance experience via smartphone or indeed kiosk.
  • SuperSalon - FAQ

    Voici quelques-unes des questions fréquentes sur SuperSalon.

    Q. Quels sont les types de licence disponibles pour SuperSalon ?

    Types de licences disponibles pour SuperSalon :

    À partir de: $125

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    SUPERSALON START = $125 per month
    SUPERSALON GROW = $165 per month
    SUPERSALON EXPAND = $185 per month

    Q. Quelles sont les principales fonctionnalités du logiciel SuperSalon ?

    Fonctionnalités du logiciel SuperSalon :

    • Activity auditing
    • Activity auditing
    • Appointment reminders
    • Authentication & security
    • Automatic backup
    • Automatic reminders
    • Biometric
    • Booking management
    • Booth rental
    • Calendar management
    • Cash flow statement
    • Customer database
    • Customer history
    • Customer loyalty program
    • Customer profiles
    • Customer ratings
    • Customizable reporting
    • Dashboard
    • Data recovery
    • Discount management
    • Drag & drop interface
    • Electronic payments
    • Employee development
    • Employee incentives
    • Employee reward programs
    • Employee time clock
    • Feedback collection
    • Financial analysis
    • Fingerprint check-in
    • Gift card management
    • Inventory control
    • Kiosk support
    • Mobile integration
    • Multi-location
    • Multi-location support
    • Online booking integration
    • POS
    • POS integration
    • Payroll & commissions
    • Payroll reporting
    • Point of Sale (POS)
    • Predictive modeling
    • Receipt management
    • Recurring appointments
    • Referral program
    • Reporting
    • Room / equipment booking
    • Room / equipment management
    • SKU & barcode printing
    • SMS integration
    • SMS marketing
    • Sales reporting
    • Search functionality
    • Social marketing
    • Social media integration
    • Surveys & feedback
    • Wait list

    Q. Qui utilise SuperSalon ?

    Utilisateurs habituels du logiciel SuperSalon :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues SuperSalon est-il disponible ?

    Langues dans lesquelles SuperSalon est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour SuperSalon ?

    Types de licences disponibles pour SuperSalon:

    Abonnement

    Q. SuperSalon prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par SuperSalon.

    Q. Avec quelles applications SuperSalon peut-il s'intégrer ?

    Applications s'intégrant à SuperSalon :

    BirdEye

    Q. Quelles sont les ressources d'aide disponibles pour SuperSalon ?

    Ressources d'aide disponibles pour SuperSalon :

    Support en ligne, Support téléphonique

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