SuperSalon is a complete salon management platform that includes Point of Sale (POS) capabilities designed to grow small, medium and large businesses. Based in the cloud and promising secured offsite centralized data storage and access, the solution is available across three SaaS pricing plans with variable licenses for multiple locations, scalable to meet the needs of single start-ups or larger franchises.
Optimized for touchscreen deployment, the software delivers online appointment availability checking and booking while mobile app and customer kiosk support facilitates self-service check-ins and video menu display boards. An iOffice Back Office Management system then augments appointment scheduling and daily administration features with cash flow monitoring and predictive reporting tools. Costs can be controlled by cash drawer management, activity auditing and staff attendance tracking by time clock, while sales-to-payroll, traffic-based staff scheduling, inventory measuring and purchasing predictions help forecast sales.
SuperSalon also builds a picture of a customer base with personalized profiles, purchase histories, plus targeted discounts, promotions, deals or coupons. Loyalty programs help bring clientele back, while text-based SMS communications are joined by engagement features such as Facebook-based booking, email marketing and smart receipts carrying special offers. Customers can then submit feedback and ratings through integration with RateMyVisit.com and satisfaction surveys that feeds information back into staff development. The system assists workforce management with employee performance and productivity monitoring, skills improvement and also incentivizing with compensation plans or reward schemes. Subsequent key features include the processing of all payment types, internal messaging, fingerprint check-in, SKU / barcode printing and more.
First, I want to say that Arik is AMAZING!! He is professional, courteous, and easy to work with. His idea of making the bright sign library is SO wonderful!!! Having a team member that is this fantastic is a true asset to any organization. The library makes my life easier because I have ready-made options to make the bright sign more attractive and help in-salon advertising.
My Supersalon Experience:
It is frustrating when an update is pushed through and causes more issues for my salon. The wait list worked perfectly before and now calling in or using the app has the guest go to the bottom of the list when we check that they are here. This makes for pissed off guests and makes the job of our team more difficult and much less efficient.
It is easy to use in the salon- I love the option of using the mouse or the touch screen. It is easy to learn for the stylists and is intuitive. For the most part, things are where you would think they should be.
I can't do everything from iOffice. As an owner I have had to play the part of manager some and it would make life much easier to be able to do whatever I need to do from iOffice. Specifically, I would like to be able to add clock-ins/outs, not just edit them & submit an order, not just finalize- that seems backwards. I not only want to be able to see the order before it is submitted, I want to be able to submit it.
I am unfamiliar with the competition, but I would strongly recommend anyone to look around and seriously consider all other options first. Even if those options are more expensive. I have wasted a significant portion of my time daily since May 15 (today is June 11) trying to get basic functionality to consistently work.
Seriously, I'm being fair, not petty or bitter. THERE ARE SIGNIFICANT ISSUES WITH THE SYSTEM. I wish ProPoint management was more sympathetic to what we're going through and less antagonistic.
The Tier I / Tier II support personnel are outstanding. They've bent over backwards to try to make a dysfunctional system work. Without them there's no way we'd even have a functional solution.
Buggy. Features that don't work. Counter-intuitive. Little training. Poorly documented. No QA. Look & feel (design) is from the 1990s. iOffice doesn't mirror functionality , nor the layout (look & feel). KB does not contain information on anything I search for. Can't make global changes. Sync from iOffice corrupts destination salons. Prompting to check the EULA box in iOffice each time is an intentional waste of time. Storing passwords in clear text is a violation of cyber security best practice. Logging into clients systems without their knowledge or approval is another cyber security violation. No consistency (e.g., some menus are alphabetical, some are not). No ability to log into instance remotely (must use iOffice, which has less functionality and is dissimilar). Configuration screens contain options not related to my salon (i.e., shoe shine category), but no way to configure or remove. Some permissions don't work when set to GREEN those permissions must be set to GREY (but no warning, no guidance). No context sensitive help. Scroll wheel doesn't work (must hit up and down buttons). Some options must be cancelled (hit a red X) in order to be enabled; other options are the opposite. Custom help URL but doesn't actually work.
I am a PMP, Scrum Master, ITIL Expert, and certified Enterprise Architect (TOGAF) with technical solution experience on three continents. All in all, this is the worst designed solution I've seen in production in three decades.
Rafael very helpful in fixing the problem we had with the computer. He walk me through so I had an understanding of what I need to do to assist him. He took my call at the salon when I brought out the computer so he could connected it to high speed for me. I give Rafaeal a 10+++ for his help in fixing the problem and his excellent customer service!!!!! As for your receptionist they have the worst customer service I have ever seen. Rude when you ask a question either they ignore you or will not give you an answer. I would have to say hello because the phone line sounded dead and they would come back sarcastic to you "I'm still here" Here are 2 responses I got in one day from your receptionist: I ask how many people are in front of me so I have an idea how long it would be refused to tell me. Here is the other one both in the same day: I was told I was 9th on the list called back about 1.5hrs later to see where I was in the Q was now told I was 15 I was bumped down because they decided that my call wasn't important. I had a virus had to get another computer needed to get it up and running and needed to get the information from the salon inputted onto the computer so the staff can get paid and know our sales. When Matt owned the company never had this problem in the pass only since it has been sold. I told your receptionist that they have very poor customer service skills. They are your front line to your business they are there to help the customer not make them upset or angry.
I can get the info off of it I need to payroll. Track my sales and inventory and it is user friendly.
I like the fact that I can log in to log me in and access the reports and store info from anywhere. The different types of reports are all relevant to busineess needs
with BSO's we're mainly retail focused. I feel like the software is so geared to salons (which I get) but, some reports that are needed for retail are limited. Also, one of my biggest peeves is the fact that it is complicated to set up monthly promos. I don't want to go and add a new package every other month. There should be an area in the body of the individual items where we can put the sale price and enter start date and end date. This is very time consuming to do it the other way.
I have MAJOR issues with calling in for technical help...There are only a few people that I feel truly understand the software and knows how to help. Before getting their executive on one issue I had 2 different gentlemen that contradicted what the other did...I tell franchise owner all the time how frustrating it is we have to pay for calls that result in nothing! I wish there was a way to contact techs directly when you need help!
Excellent reporting - Everyday day it seems like we find a new report we like. If your coming from another software I think your going to like SuperSalon reporting. You can run a report on just about anything you like.
Easy to use for Stylist and Barbers - We love that a lot stylist or barbers already know the system so little training is needed. Even when they don't know the system we have them up and running in no time. This saves a lot money in training.
Customer Service- is outstanding coming from Salon Iris where they never answered the phone. SuperSalon has always got back to us right way. Kory Lamme our favorite tech has always followed up with us and let us know what our status been on our tickets. It's nice knowing that your ticking is being worked on and getting status updates gives us a piece of mind. Added bonus a lot of new hires will already know your system so little training is needed.
We needed a Software that could handle both walk-ins and appointments at high volume and SuperSalon meets those needs. Our customers love the Salon Check-in and the Online-Checkin I am so glad Jennifer Teague talked me into getting Salon Check-in when we first started it was the best investment ever. I also like that Jennifer still keeps in touch with us.
Cons- The system does has some software bugs and the customers services has always been outstanding but instead of adding new features it would be nice if they would correct the bugs they have. Example of bug we have anyone can open a cash drawer with out entering password. (makes it easy for theft) We have been trying to get the permissions fixed for over year now. Our problem may be isolated problem but I want you to know major repairs move slow. Our problem is not a system wide issue but I wanted to show example so you understand things can move slow.
After using the software for over a year overall we are happy with it. We are about to open up more stores we have looked at other software companies but their is nothing that even comes close to compare with it and we feel confident that SuperSalon will be able to handle our growth.. Also I know SuperSalon will get our bugs fixed. My wife is a senior web developer so we understand the process it just takes time. And when you have great customer service from Kory Lamme and Jennifer Teague our sales associate that goes long way and so we can handle the growing pains to a point. They need more Senior Developers
SUPERSALON START = $125 per month
SUPERSALON GROW = $165 per month
SUPERSALON EXPAND = $185 per month
Voici quelques-unes des questions fréquentes sur SuperSalon.
Types de licences disponibles pour SuperSalon :
À partir de: $125
Type de licence: Abonnement
version d'essai gratuite: Disponible
SUPERSALON START = $125 per month
SUPERSALON GROW = $165 per month
SUPERSALON EXPAND = $185 per month
Fonctionnalités du logiciel SuperSalon :
Utilisateurs habituels du logiciel SuperSalon :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles SuperSalon est disponible :
Types de licences disponibles pour SuperSalon:
Nous n'avons pas d'informations sur les appareils pris en charge par SuperSalon.
Applications s'intégrant à SuperSalon :
Ressources d'aide disponibles pour SuperSalon :
Support en ligne, Support téléphonique