Mi9 CRM

Mi9 CRM

Integrated CRM for retailers

4.7/5 (21 avis)

Mi9 CRM - Présentation

Mi9 CRM is an integrated customer experience and relationship management solution designed specifically to help retailers build customer loyalty and manage customer experiences, as well as enhance sales and margins. The software includes a centralized database, omni-channel customer management and intelligent cross-selling and up-selling tools, plus marketing campaign planning and integrated CRM marketing analytics technology.

Mi9 CRM integrates with the complete suite of Mi9 Retail solutions, enabling users to streamline merchandise, eCommerce, order and demand management operations, as well as customer engagement. Providing users with real-time omni-channel data, Mi9 CRM gives users a holistic view of customer behaviors, preferences, and profile, helping users to identify the most profitable customers. The Mi9 CRM module also aims to enhance user productivity with automated marketing communication and customer service features.

The built-in loyalty program allows users to set up their own white-label loyalty program, with multiple rewards, card types, tiers, and more. Tier-based programs help users nurture their most valuable customers. Users can manage their loyalty program and customer details from a centralized dashboard. Mi9 CRM’s campaign planning and management tools allow users to plan and execute multi-channel, multi-stage marketing campaigns. Integrated CRM marketing analytics help give users valuable insight into marketing campaign performance.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Canada, Europe, États-Unis

Langues

chinois (simplifié), anglais, français

Mi9 CRM - Avis

Note globale
4.7/5
90% d'avis positifs
19
Excellent
0
Très bien
1
Moyen
0
Médiocre
1
Mauvais
Jason O.
Traduire avec Google Translate

Best Value/Most feature rich ecommerce platform on the market today.

Publié le 16/03/2015
Provenance de l'avis : Capterra

I've built well over 4 different businesses on Upshot and had wonderful results. Overall the system is very customizable, allowing us to accomplish all of our business goals.

The shear number of features is both a pro and a con. On the pro side, there is almost nothing that you need to add to get a deep commerce experience. A single feature that is included can cost $1000s on other platforms. There are a number of those. If anything, there are so many features, that it can take a little longer to set up as you decide what you want to use and what you don't. I've looked at a number of solutions and none offer the right combinations of features all included in one package.

The folks there really know ecommerce, they've seen so many different businesses, that they can do practically anything. Even when we gave them curve balls they would make it work. They have a really nice team to work with.

It was nice that there was one neck to throttle if there were any issues, and occasionally there were, as with any software that is to be expected. Most of the time they were resolved after a few moments.

The software isn't flashy as some other products, which I think gets mistaken for being out dated or not as intuitive. We didn't need an order management software, or shipping software, or search software, or loyalty software - it was all there. Anytime we looked at something that was marginally better in one of those verticals, as it was their single focus, the cost was more than the entire system.

I would recommend this for any mid to large ecommerce business. A simple starter site would be better off going to a simple storefront. But if you are doing real business, you want something that can both scale and pivot with you.

Note détaillée

Simplicité d'utilisation
Support client

Amanda M.
Traduire avec Google Translate

Best retail software I have used

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/02/2019
Provenance de l'avis : SoftwareAdvice

Avantages

The reporting function is amazing! It is easy to create standing reports, manipulate the data, and produces them at a quick rate.

Inconvénients

I have no cons with MI9! I have struggled with so many retail softwares and this one is by far the best.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Woolf K.
Traduire avec Google Translate

Upshot Commerce is an excellent solution

Publié le 16/03/2015
Provenance de l'avis : Capterra

Many years ago I was looking for a flexible data base driven web solution. Upshot had the solution I was looking for.
We needed a database driven product so that changes could be made daily without going to individual items. We have over 4000 items on our site and to change quantities or descriptions individually would be a big problem. We can make changes throughout the day to our in-house computer system, create a database in minutes, upload a new database and changes take place automatically.
When setting up the web site, Upshot was able to make modification to address our needs. We wanted certain items to display quantities and certain items to not display quantities. We also wanted flags for limited quantity items and new items. All these changes were made with little or no difficulty.
As we added features to our web site Upshot was able to make the adjustments. When we added PayPal Upshot had a module already in place. Recently we went to a custom token credit card system and Upshot was able to adapt the new credit card system to our web site with few problems.
If you want a simple, database driven solution that is up gradable and flexible Upshot is for you.

Note détaillée

Simplicité d'utilisation
Support client

Lisa A.
Traduire avec Google Translate

Useful if trained properly

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 17/04/2018
Provenance de l'avis : SoftwareAdvice

Avantages

Mi9 is really similar to other retail POS programs but incorporates different needs for different uses and I find it really helpful if trained properly.

Inconvénients

If you were to throw someone into the program with only the training manual provided a lot of the benefits of the program will be missed. I would make sure to play with it to ensure full use of the program.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10
Scott B.
Traduire avec Google Translate

10 year customer of Upshot Commerce and I give the 5+ stars

Publié le 12/06/2015
Provenance de l'avis : Capterra

I could tell you about the reliability if the software, I could tell you about the security, the features, the speed, I could tell you that I think Upshot has all of this and is amazing and that would be true. The software is amazing. I think when you think about an e-commerce platform you need to think about a partner in propelling your business forward. Far to often software is a stumbling block to growth. That is not the case with Upshot, their service is what amazes me. For a company that primarily sells software to traditional retailer to be able to customize their platform to allow me to run my photo agency, it is amazing. Upshot has modified and created software that allows us to process 3000 photos every day, and warehouse 2 million images (that is like 2 million products) on our platform. The team at Upshot has helped propel my business forward, and has been a great partner for all of these years. Thanks!

Note détaillée

Simplicité d'utilisation
Support client

Mi9 CRM - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Contact Mi9 Retail for detailed pricing information.

Mi9 CRM - Fonctionnalités

  • Base de données de clients
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers

  • API
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Mi9 CRM

Mi9 CRM - Principales fonctionnalités

  • Built for retail
  • CRM
  • Category management
  • Centralized customer database
  • Clustering & profiling
  • Customer behavior tracking
  • Customer experience management
  • Customer management
  • Customer nurturing
  • Customer segmentation
  • Data import/export
  • Holistic view of customer behaviors, preferences, & profiles
  • Integrated CRM marketing analytics
  • Intelligent cross-selling & up-selling
  • Interaction tracking
  • List management
  • Marketing campaign tracking
  • Marketing communications & customer service automation
  • Mi9 Retail integration
  • Multi-channel, multi-stage marketing campaigns
  • Multiple loyalty card types, point events, rewards
  • Omni-channel management
  • Planning tools
  • Real-time omni-channel data
  • Real-time updates
  • Targeted, personalized, relationship-based marketing
  • Trade promotions
  • Upcoming marketing event alerts
  • White-label loyalty program

Avantages

  • Integrates with the full suite of Mi9 Retail solutions, helping users streamline eCommerce, order, POS, and demand management, as well as customer engagement operations.

  • Supports real-time omni-channel data, giving users a holistic view of customer behaviors, preferences and profiles.

  • Mi9 CRM is designed specifically for retail use, enabling users to group customers by behavior, demographic, or product category.

  • Users can set up their own loyalty program with multiple tiers, card types, or rewards, using the built-in loyalty program module.

  • Automated marketing communications and event alerts serve to enhance user productivity.

  • Mi9 CRM - FAQ

    Voici quelques-unes des questions fréquentes sur Mi9 CRM.

    Q. Quels sont les types de licence disponibles pour Mi9 CRM ?

    Types de licences disponibles pour Mi9 CRM :

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Contact Mi9 Retail for detailed pricing information.

    Q. Quelles sont les principales fonctionnalités du logiciel Mi9 CRM ?

    Fonctionnalités du logiciel Mi9 CRM :

    • Built for retail
    • CRM
    • Category management
    • Centralized customer database
    • Clustering & profiling
    • Customer behavior tracking
    • Customer experience management
    • Customer management
    • Customer nurturing
    • Customer segmentation
    • Data import/export
    • Holistic view of customer behaviors, preferences, & profiles
    • Integrated CRM marketing analytics
    • Intelligent cross-selling & up-selling
    • Interaction tracking
    • List management
    • Marketing campaign tracking
    • Marketing communications & customer service automation
    • Mi9 Retail integration
    • Multi-channel, multi-stage marketing campaigns
    • Multiple loyalty card types, point events, rewards
    • Omni-channel management
    • Planning tools
    • Real-time omni-channel data
    • Real-time updates
    • Targeted, personalized, relationship-based marketing
    • Trade promotions
    • Upcoming marketing event alerts
    • White-label loyalty program

    Q. Qui utilise Mi9 CRM ?

    Utilisateurs habituels du logiciel Mi9 CRM :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues Mi9 CRM est-il disponible ?

    Langues dans lesquelles Mi9 CRM est disponible :

    chinois (simplifié), anglais, français

    Q. Quels sont les types de licence disponibles pour Mi9 CRM ?

    Types de licences disponibles pour Mi9 CRM:

    Abonnement

    Q. Mi9 CRM prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par Mi9 CRM.

    Q. Avec quelles applications Mi9 CRM peut-il s'intégrer ?

    Nous n'avons pas d'informations sur les intégrations offertes par Mi9 CRM.

    Q. Quelles sont les ressources d'aide disponibles pour Mi9 CRM ?

    Ressources d'aide disponibles pour Mi9 CRM :

    Support en ligne, Support téléphonique, Tutoriels vidéo