Heymarket

Heymarket

Business text messaging for teams

4.6/5 (38 avis)

Heymarket - Présentation

Heymarket is a business messaging solution which provides shared inboxes for text and Facebook messaging with customers, contractors, or partners. The system can be used by sales, support, marketing, and operations teams to manage staff updates, customer appointment confirmations, dispatching, support requests, and more. Different teams can each have their own shared inbox, and chats can be assigned to individual team members, with indicators to show which team members are viewing or responding to a conversation. Contacts can be split into lists for targeted bulk messaging, and messages can be scheduled to be sent at a set date and time. Internal notes can be recorded and stored to share information with team members, and users can set reminders for messages or contacts requiring follow-ups. Heymarket also provides a customizable web chat widget which is managed from the shared inbox alongside SMS and Facebook messages.

Prix

À partir de
29,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Appareils

Pour quelle entreprise ?

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

Heymarket - Avis

Note globale
4.6/5
95% d'avis positifs
24
Excellent
12
Très bien
1
Moyen
1
Médiocre
0
Mauvais
Holly B.
Traduire avec Google Translate

All around excellent!

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 19/09/2018
Provenance de l'avis : Capterra

Heymarket allows me to provide personalized customer service in a fraction of the time! With customer groups, templates and personalization, I'm able to send personalized texts to 100+ customers in 2 minutes or less! This has allowed me to increase my customer service and, in turn, increase my sales. I've had an overall great experience with Heymarket from the beginning, which is why I continue to use the service.

Avantages

Before Heymarket, I was paying way more for something with less functionality and it wasn't user friendly. I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone. I love that I can create and save templates and send emails to groups that are sent individually and personalized with each customer's name. SO MANY things I love about this app! Plus the Customer Service is excellent! I always receive replies quickly and they are able to help troubleshoot any issues I'm having. Thank you!

Inconvénients

I'm not sure if there's anything I don't like. Just sometimes I don't receive a notification when someone texts me, or the messages are delayed. But that doesn't happen often.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Robin M.
Traduire avec Google Translate

Wouldn't Have a Business Without It

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/09/2018
Provenance de l'avis : Capterra

They have listened to my suggestions and are always quick to respond to my concerns or questions. The template feature saves me so much time! The app is simply amazing. I'm thankful for Heymarket! Without them, I wouldn't have a business with the follow-up that I do!

Avantages

-Easy to Use
-Campaigns and lists make it easy to follow-up with customers and prospects
-Templates save me TONS of time
-Customer service is top notch!
-The app is AMAZING! Runs smoothly and seamlessly.

Inconvénients

-App does not capture on the web version when I delete someone from a list. That's the only downside of the app (and that's tiny!), so I still love Heymarket!
-No ability to state when you don't want a message from a campaign to be sent out. (Example: Sunday mornings 8am-1pm). There is a way to schedule exactly when you want a message to send out, but that doesn't help me when I have prospects in campaigns.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ian Y.
Traduire avec Google Translate

Unorthodox Use – But it works!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/04/2019
Provenance de l'avis : Capterra

Rather than using HeyMarket to blast marketing promotions, updates, or new products like the app was originally intended for – we adapted it as a platform for account management. With this app, we were able to alleviate a sales person that was focusing entirely on one account. This allowed us to maintain this existing account and free up time for a salesperson to pursue new accounts.

Avantages

We were looking for a text messaging platform where we could communicate with a large client of ours who has multiple points of contact, ultimately retiring a sales person. We wanted a platform that would be simple for our clients to use while giving us the ability to have our entire team view and respond to request from a single inbox.

Inconvénients

The only issue we've really had has been an issue with the auto-responders, and daylight savings time. We had to manually adjust the time with the time change.

Traduire avec Google Translate

Réponse de Heymarket

Hi Ian - thanks for the feedback. We're glad to be helping G5 be more productive. A fix for daylight savings is in the works, so it won't be an issue in the future.

Thanks!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Ramy N.
Traduire avec Google Translate

Integral to our success!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 28/08/2019
Provenance de l'avis : Capterra

Avantages

HeyMarket has been instrumental in consolidating our need for SMS communication in a team setting while also offering reporting and relations management tools that are critical to our organizational awareness!

Inconvénients

It would be great if HeyMarket also allowed email integration so that ALL corporate communication could happen in one place.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ed G.
Traduire avec Google Translate

Love Heymarket!

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 29/08/2018
Provenance de l'avis : Capterra

I use this app regularly. I searched for some time to find it. I highly recommend it to those who want to build a clientele steadily and easily.

Avantages

This is the only software I'm aware of that allows you to blast hundreds of texts to customers from a dedicated number, while not looking like spam. It then allows for individual, ongoing two-way communication, with your existing or prospective customers. All is done without ever revealing your personal phone numbers. This is a great app at a great price, for enhancing relationships and creating value in today's mostly impersonal world.

Inconvénients

Notifications could be better, as sometimes the app does not chirp or give sounds. New features have been slow to be added, though app is robust. Also, there have been times when the messages "waiting-to-be-read" count is incorrect.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Heymarket - Prix

À partir de
29,00 $US/mois
Types de licence
Essai gratuit
Abonnement
Rapport qualité-prix

Basic: $29/month - 500 messages per month.
Premium: $49/month - 1,000 messages per month.
Team: $99/month - 2,500 messages per month.
Contact Heymarket for details of larger plans.
Monthly and annual subscriptions available.

Heymarket - Fonctionnalités

  • API
  • Chat
  • Notifications automatiques

  • Analyse en temps réel
  • Conférences
  • Conférences vidéo
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Messagerie vocale
  • Monitoring
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités
  • Transfert d’appel

Plus d'informations sur Heymarket

Heymarket - Principales fonctionnalités

  • Auto reply
  • Call forwarding
  • Chat assignments
  • Chat export
  • Contact lists
  • Custom fields
  • Customizable website chat widget
  • Do Not Disturb
  • Facebook messages
  • Internal notes
  • Message personalization
  • Message scheduling
  • Permission management
  • Personalized signatures
  • Private conversation histories
  • Real-time notifications
  • Reply reminders
  • SMS templates
  • Shared contacts
  • Shared inboxes
  • Shared lists
  • Shared templates
  • Typing indicators

Avantages

  • Multiple inboxes can be created for different teams, with all team members able to share contacts and messages, and collaborate on replies.

  • Chats can be assigned to different team members, with each user able to set their own signature on messages, and a typing indicator ensures that only one user replies to each conversation.

  • Users can set reminders for messages so that Heymarket will automatically notify them to follow up on customer support requests or important CRM opportunities.

  • Contacts can be organized into lists and sent targeted messages based on which list they are in, and with message scheduling users can ensure that messages are sent to customers at a sensible time.

  • Heymarket provides a customizable website chat widget to receive and reply to messages from website visitors, and can also be used to respond to Facebook messages from within the shared inbox.

  • Heymarket - FAQ

    Voici quelques-unes des questions fréquentes sur Heymarket.

    Q. Quels sont les types de licence disponibles pour Heymarket ?

    Types de licences disponibles pour Heymarket :

    À partir de: 29,00 $US/mois

    Type de licence: Abonnement

    Essai gratuit: Disponible

    Basic: $29/month - 500 messages per month.
    Premium: $49/month - 1,000 messages per month.
    Team: $99/month - 2,500 messages per month.
    Contact Heymarket for details of larger plans.
    Monthly and annual subscriptions available.

    Q. Quelles sont les principales fonctionnalités du logiciel Heymarket ?

    Fonctionnalités du logiciel Heymarket :

    • Auto reply
    • Call forwarding
    • Chat assignments
    • Chat export
    • Contact lists
    • Custom fields
    • Customizable website chat widget
    • Do Not Disturb
    • Facebook messages
    • Internal notes
    • Message personalization
    • Message scheduling
    • Permission management
    • Personalized signatures
    • Private conversation histories
    • Real-time notifications
    • Reply reminders
    • SMS templates
    • Shared contacts
    • Shared inboxes
    • Shared lists
    • Shared templates
    • Typing indicators

    Q. Qui utilise Heymarket ?

    Utilisateurs habituels du logiciel Heymarket :

    Entreprises de taille moyenne, PME

    Q. Dans quelles langues Heymarket est-il disponible ?

    Langues dans lesquelles Heymarket est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Heymarket ?

    Types de licences disponibles pour Heymarket:

    Abonnement

    Q. Heymarket prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Heymarket :

    Android, iPhone

    Q. Avec quelles applications Heymarket peut-il s'intégrer ?

    Applications s'intégrant à Heymarket :

    BoomTown, Facebook, Google Drive, Salesforce Sales Cloud, Squarespace, Twilio Communications Cloud, Weebly, Wordpress, Wordpress, Zendesk

    Q. Quelles sont les ressources d'aide disponibles pour Heymarket ?

    Ressources d'aide disponibles pour Heymarket :

    Support en ligne