BirdEye

BirdEye

Gestion de la réputation en ligne

4,7/5 (288 avis)

BirdEye - Présentation

Description du logiciel BirdEye

BirdEye est un logiciel de gestion de la réputation en ligne conçu pour aider les entreprises de toutes tailles à collecter, surveiller et commercialiser les avis de leurs clients grâce à la technologie de gestion des commentaires, d'écoute sociale et d'analytique en temps réel. BirdEye prend également en charge une application mobile native pour iOS et Android, qui permet aux utilisateurs d'inscrire les clients, de recueillir de nouvelles opinions, de suivre les commentaires des clients et d'accéder aux rapports en déplacement.

BirdEye aide les utilisateurs à améliorer leur présence en ligne et leur référencement grâce à des listes d'entreprises détaillées et des contenus dynamiques. La synchronisation des données garantit la mise à jour automatique des informations essentielles telles que le nom, l'adresse et le numéro de téléphone auprès des plus de 50 partenaires mondiaux de BirdEye, dont Google, Facebook et Bing, tandis que le contenu dynamique permet aux utilisateurs d'enrichir leurs listes avec des vidéos, des photos et des menus attrayants. L'outil "Analysez votre entreprise" offre aux utilisateurs une présentation rapide de leur réputation en ligne en affichant des listes, des avis et des évaluations sur plusieurs sites.

La technologie de surveillance Review permet aux utilisateurs de dialoguer en temps réel avec les clients depuis un tableau de bord centralisé. Des alertes en temps réel par SMS ou par e-mail informent les utilisateurs lors de la publication d'une critique à propos de leur activité. Les outils d'écoute sociale permettent aux utilisateurs de prendre connaissance des tendances en opinions et des conversations sociales influentes, tandis que les fonctionnalités de gestion des sondages permettent aux utilisateurs de créer et d'envoyer des enquêtes client via SMS, e-mail ou médias sociaux. Les utilisateurs peuvent mesurer les réponses au sondage avec précision grâce à la technologie NPS (Net promoter score, Score promoteur net).

Les outils de cas d'assistance aident les utilisateurs à rationaliser la gestion et la résolution des problèmes, tandis que l'analyse commerciale en temps réel permet d'obtenir des informations précieuses concernant les opinions des clients. La technologie d'analyse des concurrents permet aux utilisateurs de les comprendre et d'identifier les possibilités d'obtention de parts de marché supplémentaires.

BirdEye - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

BirdEye - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour BirdEye :
Capture d'écran pour BirdEye : Capture d'écran pour BirdEye : Capture d'écran pour BirdEye : Capture d'écran pour BirdEye : Capture d'écran pour BirdEye : Capture d'écran pour BirdEye : BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook Capture d'écran pour BirdEye : BirdEye keeps company listings consistent across 50+ global partners, including Google, Bing and Facebook Capture d'écran pour BirdEye : Manage reviews on-the-go with BirdEye's mobile app Capture d'écran pour BirdEye : Respond to all comments from one place Capture d'écran pour BirdEye : BirdEye's Natural Language Processing (NLP) engine allows users to identify and track trending topics

BirdEye - Avis

BirdEye - Avis

Note globale
4,7
/
5
Excellent
245

Très bien
27

Moyen
6

Médiocre
4

Mauvais
6

Rapport qualité-prix
4,5
Fonctionnalités
4,7
Simplicité d'utilisation
4,7
Support client
4,7
94% des utilisateurs recommandent cette application
John regan W.

Great to get real time compliments via facebook and google from customers! our managers love...

fantastic. Everyone is personalable and knowledgeable.


Traduire avec Google Translate
Ashley M.

Amazing Service!

So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.


Traduire avec Google Translate
Carrie G.

So far, so good!

Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.


Traduire avec Google Translate
Kyle K.

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.


Traduire avec Google Translate
Jessica D.

Reviews=Revenue w/BirdEye as Your Guide

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.


Traduire avec Google Translate
John regan W.
Secteur d'activité: Immobilier
Taille de l'entreprise: 13-50 employés
Traduire en français

Great to get real time compliments via facebook and google from customers! our managers love it.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 24/09/2019
Provenance de l'avis : Capterra

fantastic. Everyone is personalable and knowledgeable.

Avantages

The real time alerts, when a customer rates us on Google!

Inconvénients

It was a bit slow to intergrate with our self storage software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ashley M.
Secteur d'activité: Assurance
Taille de l'entreprise: 2-10 employés
Traduire en français

Amazing Service!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/09/2019
Provenance de l'avis : Capterra

So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.

Avantages

What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.

Inconvénients

BirdEye has been a pleasure! So far so good.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Carrie G.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire en français

So far, so good!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 27/03/2020
Provenance de l'avis : Capterra

Fo far, so good! The onboarding/support team are readily available. The features work exactly as described.

Avantages

My favorite thing is that I am notified immediately if someone leaves review for our company, on any platform.

Inconvénients

So far I do not have a least favorite feature. There is an annoying thing about the widget that we put on our website, it always looks like we have a new message, when we don't.

Traduire en français

Réponse de BirdEye

Hi Carrie, thank you so much for sharing your feedback! We appreciate your service, and if there is anything you need on our end, please let us know!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Kyle K.
Secteur d'activité: Construction
Taille de l'entreprise: 13-50 employés
Traduire en français

IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME

Logiciel utilisé Autre pendant plus de deux ans
Publié le 12/03/2020
Provenance de l'avis : Capterra

It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.

Avantages

So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.

Inconvénients

You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Jessica D.
Secteur d'activité: Matériaux de construction
Taille de l'entreprise: 2-10 employés
Traduire en français

Reviews=Revenue w/BirdEye as Your Guide

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30/01/2020
Provenance de l'avis : Capterra

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

Avantages

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Inconvénients

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,4/10
Basé sur 288 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

BirdEye - Prix

BirdEye - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,5/5
Basé sur 288 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

BirdEye - Fonctionnalités

BirdEye - Fonctionnalités

API
Analyse de campagne
Analyse en temps réel
Analytique de l'engagement
Gestion d'e-mail marketing
Gestion de contenu
Gestion des campagnes
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des médias sociaux
Marketing multicanal
Modèles personnalisables
Monitoring
Notifications automatiques
Rapports et statistiques
Segmentation des campagnes
Stratégie de marque personnalisable
Tableau de bord d'activités
Tests A/B
Fonctionnalités
4,7/5
Basé sur 288 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

BirdEye - FAQ

BirdEye - FAQ

Voici quelques-unes des questions fréquentes sur BirdEye.

Q. Quels sont les types de licence disponibles pour BirdEye ?

Types de licences disponibles pour BirdEye :

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel BirdEye ?

Nous n'avons pas d'informations sur les fonctionnalités de BirdEye.

Q. Qui utilise BirdEye ?

Utilisateurs habituels du logiciel BirdEye :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues BirdEye est-il disponible ?

Langues dans lesquelles BirdEye est disponible :

anglais

Q. Quels sont les types de licence disponibles pour BirdEye ?

Types de licences disponibles pour BirdEye:

Abonnement

Q. BirdEye prend-il en charge les appareils mobiles ?

Appareils pris en charge par BirdEye :

Android, iPhone, iPad

Q. Avec quelles applications BirdEye peut-il s'intégrer ?

Applications s'intégrant à BirdEye :

AgencyAnalytics, BigCommerce, Keap, QuickBooks Online, Rent Manager, Retently, Salesforce Sales Cloud, Shopify, SurveyMonkey, TapClicks

Q. Quelles sont les ressources d'aide disponibles pour BirdEye ?

Ressources d'aide disponibles pour BirdEye :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo