Splashtop Remote Support
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
4,5/5 (64 avis)Splashtop Remote Support - Présentation
Description du logiciel Splashtop Remote Support
Splashtop Remote Support est une solution d'assistance à distance pour les équipes informatiques et d'assistance qui permet aux utilisateurs de fournir aux clients un accès à distance et d'assister leurs ordinateurs à distance. Le logiciel convient aux professionnels de l'informatique, aux centres d'assistance et aux prestataires d'infogérance (MSP) : il permet aux utilisateurs d'accéder aux serveurs et stations de travail Windows et aux Mac, via le navigateur web Google Chrome, les appareils Windows, Mac, Android, iOS et les Chromebooks.
Splashtop Remote Support offre une prise en charge des écrans audio et multimoniteur grâce à des connexions distantes en temps réel, avec une protection des sessions à distance via cryptage TLS et AES 256 bits. Les rôles et autorisations de l'administrateur et de l'utilisateur final peuvent être attribués et gérés. Les utilisateurs et les ordinateurs peuvent également être organisés en groupes afin d'en simplifier la gestion. Les utilisateurs peuvent également contrôler les fonctions à distance qui sont disponibles aux utilisateurs et garantir que les ordinateurs affichent des écrans verrouillés ou vides pendant les sessions.
Avec Splashtop Remote Support, les utilisateurs peuvent transférer des fichiers entre des ordinateurs locaux et à distance et les imprimer directement à partir d'ordinateurs distants via des imprimantes locales. La fonctionnalité d'éveil à distance permet de mettre sous tension des appareils distants tant qu'ils prennent en charge le Wake on LAN, qu'ils sont connectés via un câble LAN et qu'un autre appareil est allumé sur le même réseau. Le chat intégré permet également l'envoi de messages aux utilisateurs d'ordinateurs à distance en temps réel.
Splashtop Remote Support - Présentation
Prix
Types de licence
Splashtop Remote Support - Fonctionnalités
Captures d'écran
Splashtop Remote Support - Avis
Splashtop Remote Support - Avis
Great remote desktop software with incredible features!
Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.
Finally, Remote Access with a Smile
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Exactly what I was looking for
I was looking for a reasonably priced remote support solution that also enabled me to have clients use the same software to access their computers as well. Once the COVID hit this software enabled me to access smaller clients that did not have any remote access abilities to continue to provide support.
A good piece of software, although it's bare-bones and a bit slow in comparison with others.
Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.
Robust Remote Support
Any time I have contacted support with a question they were always fast, friendly, and helpful. I haven't needed to contact them about any major issues because it performs like it is supposed to and has never given me any trouble.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Great remote desktop software with incredible features!
Avantages
At times, I would be at home or on the road and need a file or documents from my work PC and this software makes it quite easy to access my devices over the net. it also allows me to access them via mobile device
Inconvénients
The only issues i have is how it works when there is a poor internet connection. Tho this isn't an issue with the software but id rather it prompt me with the error notification much quicker than just lagging which would eventually result in me restarting the application multiple times
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
Finally, Remote Access with a Smile
I haven't needed to contact support very much but each time I have they have been quick to help. More than anything in the IT world speed is paramount, these guys are good.
Avantages
Functionality across pretty much everything. Fast set up. Secure approval for new machines / users, even down to me having to verify who I am on a regular basis - no trouble, reflects the changing IP's.
Inconvénients
The software working through the app is sometimes a little less than smooth. It still works well but could see some improvement.
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
Exactly what I was looking for
I was looking for a reasonably priced remote support solution that also enabled me to have clients use the same software to access their computers as well. Once the COVID hit this software enabled me to access smaller clients that did not have any remote access abilities to continue to provide support.
Avantages
The ability to create specific installation files with specific configurations for specific clients. Also the ability to create users that can only access certain groups of computers. Set up was super easy and support is accessible and knowledgable.
Inconvénients
The printing functionality is a bit cumbersome. But it works.
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
A good piece of software, although it's bare-bones and a bit slow in comparison with others.
Splashtop has a good price point and is decent entry-level remote control software, although there are alternatives that perform better. It's hard to beat the price, though. Test a few before you decide.
Avantages
Super simple to deploy, with support for Macs and PCs. It integrates very well with programs like Autotask, making it very easy to connect to a managed computer that you are also monitoring with Autotask Endpoint Management. Lightweight, small program that is very quick to install.
Inconvénients
In our testing it ran slower than LogMeIn and Teamviewer. There weren't as many options to decrease the resolution to increase network speed, although they may have added that feature as we used this about a year ago. We had trouble connecting to PCs that were in portrait mode, and wouldn't switch to Landscape mode without crashing on some systems.
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
Robust Remote Support
Any time I have contacted support with a question they were always fast, friendly, and helpful. I haven't needed to contact them about any major issues because it performs like it is supposed to and has never given me any trouble.
Avantages
Splashtop was incredibly easy to setup, and is very user friendly. It has all of the features we need and offers features we didn't think we would use but they turned out to be a great bonus to have.
Inconvénients
When it comes to Pro/Cons, there are no cons with Splasthtop. There are a few minor features that would be nice to have, like seeing the user activity status on the main screen of the business app, and we have submitted feature requests, hopefully they will be added in an upcoming product update.
Assistance à distance pour prestataires d'infogérance, fournisseurs de services informatiques et de services client
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
Splashtop Remote Support - Prix
Splashtop Remote Support - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
Splashtop Remote Support - Fonctionnalités
Splashtop Remote Support - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Vidéos et tutoriels
Vidéos et tutoriels
Splashtop Remote Support - FAQ
Splashtop Remote Support - FAQ
Voici quelques-unes des questions fréquentes sur Splashtop Remote Support.
Q. Quels sont les types de licence disponibles pour Splashtop Remote Support ?
Types de licences disponibles pour Splashtop Remote Support :
À partir de: 25,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Splashtop Remote Support ?
Nous n'avons pas d'informations sur les fonctionnalités de Splashtop Remote Support.
Q. Qui utilise Splashtop Remote Support ?
Utilisateurs habituels du logiciel Splashtop Remote Support :
Grandes entreprises, Entreprises de taille moyenne, PME
Q. Dans quelles langues Splashtop Remote Support est-il disponible ?
Langues dans lesquelles Splashtop Remote Support est disponible :
chinois (simplifié), anglais, français, allemand, portugais, espagnol
Q. Quels sont les types de licence disponibles pour Splashtop Remote Support ?
Types de licences disponibles pour Splashtop Remote Support:
Abonnement
Q. Splashtop Remote Support prend-il en charge les appareils mobiles ?
Appareils pris en charge par Splashtop Remote Support :
Android, iPhone, iPad
Q. Avec quelles applications Splashtop Remote Support peut-il s'intégrer ?
Applications s'intégrant à Splashtop Remote Support :
Atera, Autotask, Autotask, Freshdesk, Naverisk, NinjaRMM, ServiceNow, Spiceworks, Splashtop On-Demand Support, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Splashtop Remote Support ?
Ressources d'aide disponibles pour Splashtop Remote Support :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Being able to control my devices from a distance especially when you are trying to troubleshoot a problem.